I have always loved color but most of my childhood photos are black and white. It was so fun to see my photo memories in full color through Alive Moment. Even with some of the colors being different t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not all photos look like the person in the photo you submit. It’s nice to see the photos in motion (like a Harry Potter) scene. Customer service isn’t the best. It’s like the photos... See more
Company replied
Still learning how to use the app and getting a kick out of reliving special moments from the past by creating a live memory from a photo! Bob in San Antonio
Company replied
Long ago and far far away moment of lost time brought back to life! Must admit.. I'm impressed. I can see myself resurrecting times, places, events, and people, that are mostly faint memories any... See more
Company replied
Company details
Written by the company
Turning your cherished photos into living stories! 🌞
Contact info
United States
- hello@alivemoment.com
- alivemoment.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Animation
This animation is incredible. I took the original photo and remember the moment. AliveMoment recreated it exactly as it happened. Amazing.
15 July 2026
Unprompted review
Reply from Alivemoment
Hey Russ,
Thank you for your honest feedback—it really helps us improve. 😊
Kind regards,
Amelie
Seeing my toddler son who is now 30…
Seeing my toddler son who is now 30 relive the experience of getting a puppy was magical. And so worth it.
15 July 2026
Unprompted review
Reply from Alivemoment
Hey Kathleen,
Thank you for your honest feedback—it really helps us improve. 😊
Kind regards,
Amelie
Great Product; Great Customer Service.
I purchased the product/service online; it exceeded my expectations. I needed some restored pictures for a 54-year Reunion and the results were prefect. I had an issue with billing which I presented to Customer Service and it was RESOLVED in one day!
7 July 2026
Reply from Alivemoment
Hey,
We really appreciate your positive feedback.
Best wishes,
Amelie
My family is enjoying Alivemoment soooo…
My family is enjoying Alivemoment soooo much! What a treat! Thank you!
13 July 2026
Unprompted review
Reply from Alivemoment
Hey Shawn,
We really appreciate your positive feedback.
Best wishes,
Amelie
What a treat being able to see my Mum…
What a treat being able to see my Mum in colour from an old black and white photograph. Quick and easy to do.
13 July 2026
Unprompted review
Reply from Alivemoment
Hello,
We really appreciate your positive feedback.
Best wishes,
Amelie
Made the 80 year-old photo look really…
Made the 80 year-old photo look really good. Very Pleased.
13 July 2026
Unprompted review
Reply from Alivemoment
Hey Ron,
We really appreciate your positive feedback.
Best wishes,
Amelie
I selected an offer for a trial…
I selected an offer for a trial subscription of $0.99 for one month and I my credit card was billed $27.45. I then sent a request for cancellation, the web showed my subscription was cancelled and no refund came. Beware that this is a Cyprus based company.
IT'S GETTING WORSE: I am unable to contact with the link provided in the reply to request a refund. But I get a message that says "OOPS! your email is not recognized. My email may not be recognized but the charge is still there in spite of cancellation. Please beware. Fortunately, I bank with Chase and they are good at removing fraudulent charges.
8 July 2026
Unprompted review
Reply from Alivemoment
Hello Peter,
We’re very sorry to hear about your experience and understand your concern regarding the unexpected charge and refund request. This is not the experience we want for our users.
We regret the billing issue you described and would like the opportunity to review your account and investigate your cancellation and refund request. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.
Kind regards,
Amelie
Brings life into photo memories
Brings life into photo memories, love it!
13 July 2026
Unprompted review
Reply from Alivemoment
Hey Susan,
We really appreciate your positive feedback.
Best wishes,
Amelie
I have been charged 3 different…
I have been charged 3 different astronomical fees by this company with no authorization or disclosure and now they are skirting my emails about refunds due to their no refund policy. I was charged 94.00 in March and again in May and then 106.00 in July. I am reporting this to my financial institution and doing a chargeback and will go from there. This site is a ripoff at best with no way to contact any support person at all.
10 July 2026
Unprompted review
Reply from Alivemoment
Hello Amy,
We’re very sorry to hear about your experience and understand your frustration regarding the charges and your refund request. This is not the experience we want for our users.
We regret the concerns you have raised about billing and communication. We would like the opportunity to review your account and investigate the transactions you mentioned. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.
Kind regards,
Amelie
Avoid these CROOKS
Avoid these CROOKS! Seriously that is what they are. They provide a TRIAL run and this is cool. ( be warned They have a weird pricing system made up by inmates of Rykers Island)
In any event I loved the sample .Then the madness began. I got charged $200. For what? I thought I just got a sample. And the sample itself DISAPPEARED!
* weird pricing
* vague instructions
* unapproved billing
Avoid.
31 May 2026
Unprompted review
Reply from Alivemoment
Hello Jane,
We’re very sorry to hear about your experience and understand your frustration regarding the billing, pricing, and missing content you described. This is not the experience we want for our users.
We regret the concerns you have raised and would like the opportunity to review your account and investigate the charges and your missing sample. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.
Kind regards,
Amelie
Perfectly detailed
12 July 2026
Unprompted review
Reply from Alivemoment
Hello,
We really appreciate your positive feedback.
Best wishes,
Amelie
Good app for restoring old photos and…
Good app for restoring old photos and adding movement to still photos
12 July 2026
Unprompted review
Reply from Alivemoment
Hi Kidega,
Thanks so much for your thoughtful review. We’re grateful for your support.
Kind regards,
Amelie
Reply from Alivemoment
Hi Steven,
Thanks so much for your thoughtful review. We’re grateful for your support.
Kind regards,
Amelie
Easy to create!
11 July 2026
Unprompted review
Reply from Alivemoment
Hi Laura,
Thanks so much for your thoughtful review. We’re grateful for your support.
Kind regards,
Amelie
Abzocke
Abzocke!
Hello Max,
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it is to find your coins missing and not yet receive a response from support.
This is not the experience we want for our users. We'd like the opportunity to review your account and investigate what happened to your coins. Please contact us via ... with your account details so we can assist you further.
Kind regards,
Amelie
Auf diese Nachricht hin, habe ich zweimal den Support angeschrieben. Immer noch gar keine Reaktion erhalten. Wahrscheinlich bekomme ich wieder irgendeine KI Antwort auf diese Bewertung...
10 July 2026
Unprompted review
Reply from Alivemoment
Hallo Max,
es tut uns sehr leid zu hören, dass Sie trotz unserer vorherigen Antwort noch keine Lösung erhalten haben. Wir verstehen Ihren Frust und entschuldigen uns für die entstandenen Unannehmlichkeiten.
Das entspricht nicht dem Service, den wir unseren Nutzern bieten möchten. Bitte kontaktieren Sie uns erneut über https://alivemoment.com/contact mit Ihren Kontodaten und dem bisherigen Schriftverkehr, damit wir Ihren Fall prüfen und Ihnen schnellstmöglich weiterhelfen können.
Mit freundlichen Grüßen,
Amelie
Nicely Done!
This experience was just what I wanted to see!
It captured what I had imagined!
11 July 2026
Unprompted review
Reply from Alivemoment
Hi Michael,
Thanks so much for your thoughtful review. We’re grateful for your support.
Kind regards,
Amelie
A fast response and a very helpful and…
A fast response and a very helpful and friendly chat
10 July 2026
Reply from Alivemoment
Hello,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
I’ve used the App to post several…
I’ve used the App to post several pictures to Facebook for family members…. They Absolutely Love the Cartoon Family pic’s👍🏽
10 July 2026
Unprompted review
Reply from Alivemoment
Hello Will,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
It brought the color and realism back…
It brought the color and realism back to the photo
10 July 2026
Unprompted review
Reply from Alivemoment
Hello Jamie,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
Still learning how to use the app and…
Still learning how to use the app and getting a kick out of reliving special moments from the past by creating a live memory from a photo! Bob in San Antonio
10 July 2026
Unprompted review
Reply from Alivemoment
Hello Bob,
Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚
Kind regards,
Amelie
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