Aligner32 Reviews 785

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 523 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, patience, and helpfulness during video consultations, making the impression process easy and stress-free. Many people highlight the excellent customer service, noting quick responses and clear communication, which contributes to a smooth overall experience. Consumers also appreciate the user-friendly process and the ease of getting started with the service. However, some customers expressed dissatisfaction with the product delivery timeline, mentioning significant delays in receiving aligners and a lack of communication regarding these delays. A few people also reported issues with aligner fit and difficulties with customer service after signing up, including unanswered inquiries and problems reaching management.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members for being... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process easy,... See more

Service

People report positive experiences with service, often highlighting helpful communication and easy processes.... See more

Product

Reviewers mention ambiguous feedback about the product. While some customers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Five stars for the Aligner32 video consultation! I was a bit nervous about doing my own impressions at home, but the live coaching made it a breeze. My specialist was professional, very patient, and w... See more

Rated 5 out of 5 stars

I had an online meeting with Abby Mo to assist me in getting my impressions perfect. He was very informative and helpful. We even laughed a little :) So far aligner32 has been great, looking forward t... See more

Rated 5 out of 5 stars

The impressions process for my teeth aligners was quick and easy. The instructions were clear, and everything I needed was included in the kit. The company made the whole experience simple and stress... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

785 reviews

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Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Never received my order

Never received my order. Company was great a sending me multiple emails to get my money. Responded to all my initial inquiries and keep prompting me to "make a purchase". But after I paid the support ended. Sent 4 emails to Dan but never received a response. Very poor customer service.

27 January 2026
Rated 5 out of 5 stars

What an easy and pleasant experience

What an easy and pleasant experience. I have put this off for too many years. The price was perfect to get me to finally move on this, and I can't be happier with the experience and results. Abby was great to work with!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Abby Mo was very helpful!

I had an online meeting with Abby Mo to assist me in getting my impressions perfect. He was very informative and helpful. We even laughed a little :) So far aligner32 has been great, looking forward to getting my smile tip top again as I had braces as a teenager and lost my retainer years ago.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

This is a legit company

This is a legit company! They even set up a video session with you so you can make the impressions of your teeth correctly! Professional and answers all your questions on the phone right away. Don’t have to wait 24-48hrs for a response through email. Aligners sent 2-3weeks later which is very quick to get on your to the smile you want! Definitely a 10/10 recommendation

28 January 2026
Unprompted review
Rated 2 out of 5 stars

Worst decision that I ever made

Worst decision that I ever made! I hate I did not follow my first mind and not approve the services through Aligner 32. My teeth show very little progress after completing the entire series of aligners. It was a waste of time and money!! Think about going to an Orthodontist before trying Aligner 32!

31 January 2026
Unprompted review
Rated 2 out of 5 stars

Upcharges

Got my impressions. There was an upcharge which I said ok to. Now after wearing my night time impressions I was on step 5 going to step 6. Step 6 impressions did not fit properly and I was missing step 7. I emailed the company and after multiple emails and 30 pictures later they want me to pay an additional $250 for their mistake. Very unprofessional. I was going to have my wife and daughter try these but definitely not now. Beware of these shady tactics. Craig 1/30/26. Not happy. Bad business doing this.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Abby was amazing 👏 Easy process ...

Abby was amazing 👏 Easy process and to me through the entire process. He even sung a lullaby per request for following his instructions, lol. 🎵 Great sense of humor. Lots of drooling on my part 🙃 put a towel down prior to starting FYI

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Order the kit online

Order the kit online. I've worn braces in the past but over time my teeth have shifted some and I want to have them straight again. The company has been very kind and accurate with all of the details. I just finished my Impressions to send in with guidance on a visual meeting from Abby who was wonderful. Highly recommend this company

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Abby was amazing

Abby was amazing! He was incredibly helpful, professional, and patient during my Aligner32 video session. He explained everything clearly and made the entire impression process smooth, reassuring, and stress free. I truly appreciated him support and would highly recommend working with him!

28 January 2026
Unprompted review

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