I've been using Alensa for many years as they are everything I'm looking for in an online store. The lenses I buy are always in stock, their prices are the best I've found and my order arrives in less... See more
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Review summary
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Reviews shaping this summary
By far the most consistently reliable company I've ordered from. My orders are shipped almost instantaneously and reach me after 2 days at the very maximum, which is a feat that no other company has a... See more
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Great experience so far. Good prices, good delivery times. I've been purchasing contact lenses for several years. I only once had an issue with the a broken package (courier's fault) and Alensa respon... See more
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The sunglasses I had bought almost 4 months ago broke as I was wearing them. I contacted Alensa to inform them and ask if there was a warranty. They asked me to send them back in order to have them ch... See more
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Company details
About Alensa.gr
Written by the company
Δωρεάν παράδοση πάνω από 49€
Η παράδοση είναι δωρεάν για όλες τις παραγγελίες άνω των 49 ευρώ και ξεκινά από μόλις 2,49 ευρώ για άλλες παραγγελίες. Οι αριθμοί παρακολούθησης παρέχονται με όλες τις παραγγελίες και οι περισσότερες παραδίδονται σε λιγότερο από 3 εργάσιμες ημέρες.
Δωρεάν δώρα για παραγγελίες άνω των 60€
Επιλέξτε ένα συναρπαστικό δώρο με την αγορά σας άνω των 60€. Τα δώρα αλλάζουν συχνά, οπότε μείνετε συντονισμένοι.
Άμεση αποστολή
Επεξεργαζόμαστε πάνω από 200.000 παραγγελίες κάθε μήνα και είμαστε περήφανοι που σχεδόν το 98% αυτών των παραγγελιών αποστέλλονται αυθημερόν.
Πάντα χαμηλές τιμές
Δεσμευόμαστε να σας προσφέρουμε τη χαμηλότερη ανταγωνιστική τιμή στην αγορά, και αν βρείτε καλύτερη προσφορά, θα την ισοφαρίσουμε.
Νο.1 ευρωπαϊκός προμηθευτής φακών επαφής
Είμαστε υπερήφανοι που διαθέτουμε το μεγαλύτερο απόθεμα φακών επαφής και των αξεσουάρ τους στην Ευρώπη, γεγονός που μας επιτρέπει να διατηρούμε χαμηλές τιμές και τέλεια εξυπηρέτηση λόγω της άμεσης αποστολής.
Σκελετοί υψηλής ποιότητας
Διαθέτουμε γνήσια προϊόντα μόνο από όλους τους μεγάλους κατασκευαστές. Το ηλεκτρονικό μας κατάστημα προσφέρει περισσότερα από 19.000 μοντέλα γυαλιών και γυαλιών ηλίου από περισσότερες από 80 μάρκες, συμπεριλαμβανομένων των Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger και Prada. Διαθέτουμε όλους τους σκελετούς στα αποθέματά μας και είμαστε έτοιμοι για άμεση αποστολή.
TOP Ποιότητα των φακών γυαλιών
Έχουμε όλους τους φακούς γυαλιών που κατασκευάζονται κατά παραγγελία για εσάς στην Ευρώπη. Για το σκοπό αυτό, συνεργαζόμαστε με κορυφαίους κατασκευαστές φακών παγκοσμίως, όπως η Zeiss, η Adrial ή η Essilor. Οι γιατροί μας τηρούν τα υψηλότερα πρότυπα στην παραγωγή και συναρμολόγηση των συνταγογραφούμενων γυαλιών.
Alensa.gr
Η γνώση και η εμπειρία που έχουμε αποκτήσει μέσα από 20 χρόνια παρουσίας στην αγορά μας έχει βοηθήσει να αναπτύξουμε έναν εκτεταμένο κατάλογο προϊόντων, μια αφοσιωμένη ομάδα εξυπηρέτησης πελατών και εκατομμύρια ικανοποιημένους πελάτες.
Η παράδοση είναι δωρεάν για όλες τις παραγγελίες άνω των 49 ευρώ και ξεκινά από μόλις 2,49 ευρώ για άλλες παραγγελίες. Οι αριθμοί παρακολούθησης παρέχονται με όλες τις παραγγελίες και οι περισσότερες παραδίδονται σε λιγότερο από 3 εργάσιμες ημέρες.
Δωρεάν δώρα για παραγγελίες άνω των 60€
Επιλέξτε ένα συναρπαστικό δώρο με την αγορά σας άνω των 60€. Τα δώρα αλλάζουν συχνά, οπότε μείνετε συντονισμένοι.
Άμεση αποστολή
Επεξεργαζόμαστε πάνω από 200.000 παραγγελίες κάθε μήνα και είμαστε περήφανοι που σχεδόν το 98% αυτών των παραγγελιών αποστέλλονται αυθημερόν.
Πάντα χαμηλές τιμές
Δεσμευόμαστε να σας προσφέρουμε τη χαμηλότερη ανταγωνιστική τιμή στην αγορά, και αν βρείτε καλύτερη προσφορά, θα την ισοφαρίσουμε.
Νο.1 ευρωπαϊκός προμηθευτής φακών επαφής
Είμαστε υπερήφανοι που διαθέτουμε το μεγαλύτερο απόθεμα φακών επαφής και των αξεσουάρ τους στην Ευρώπη, γεγονός που μας επιτρέπει να διατηρούμε χαμηλές τιμές και τέλεια εξυπηρέτηση λόγω της άμεσης αποστολής.
Σκελετοί υψηλής ποιότητας
Διαθέτουμε γνήσια προϊόντα μόνο από όλους τους μεγάλους κατασκευαστές. Το ηλεκτρονικό μας κατάστημα προσφέρει περισσότερα από 19.000 μοντέλα γυαλιών και γυαλιών ηλίου από περισσότερες από 80 μάρκες, συμπεριλαμβανομένων των Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger και Prada. Διαθέτουμε όλους τους σκελετούς στα αποθέματά μας και είμαστε έτοιμοι για άμεση αποστολή.
TOP Ποιότητα των φακών γυαλιών
Έχουμε όλους τους φακούς γυαλιών που κατασκευάζονται κατά παραγγελία για εσάς στην Ευρώπη. Για το σκοπό αυτό, συνεργαζόμαστε με κορυφαίους κατασκευαστές φακών παγκοσμίως, όπως η Zeiss, η Adrial ή η Essilor. Οι γιατροί μας τηρούν τα υψηλότερα πρότυπα στην παραγωγή και συναρμολόγηση των συνταγογραφούμενων γυαλιών.
Alensa.gr
Η γνώση και η εμπειρία που έχουμε αποκτήσει μέσα από 20 χρόνια παρουσίας στην αγορά μας έχει βοηθήσει να αναπτύξουμε έναν εκτεταμένο κατάλογο προϊόντων, μια αφοσιωμένη ομάδα εξυπηρέτησης πελατών και εκατομμύρια ικανοποιημένους πελάτες.
Contact info
ΒΑΣΙΛΕΙΟΣ ΚΑΛΥΒΑΣ – EXPANDECO - Alensa.gr, Τραχειά Αργολίδας, 21052, Δήμος Άργους-Μυκηνών, Greece
- +302112342483
- info@alensa.gr
- alensa.gr
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A lovely item in a great price!
29 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Alensa.gr
Dear Customer,
Good morning. Your feedback is highly appreciated. Knowing that your experience was seamless motivates our team to keep pushing our standards higher.
Thank you for choosing us, and have a wonderful day!
Best regards,
Customer Service Team
Low prices, quick service
Better prices than other sites and a very fast delivery service.
28 May 2026
Reply from Alensa.gr
Dear Giorgia,
Good morning. Thank you for your feedback. Providing competitive pricing and efficient delivery remains our core focus for every order.
We appreciate your trust and look forward to your next visit.
Best regards,
Customer Service Team
Interesting purchase
All good. It is not the first time ordering so I am quite satisfied from the service!
Delivery service is quite slow, but we’ll have to do.
25 May 2026
Reply from Alensa.gr
Dear Customer,
Good morning. Thank you for your continued loyalty and feedback. We are glad you are satisfied with our service, though we regret that the delivery was slower than expected. We are continuously working with our couriers to improve transit times.
Thank you and we look forward to serving you again.
Best regards,
Customer Service Team
Excellent..Very fast shipping good…
Excellent..Very fast shipping good quality of sunglasses..Im impressed
Thanks Alensa
27 May 2026
Reply from Alensa.gr
Dear Customer,
Thank you very much for your kind feedback and for taking the time to share your experience with us.
We are truly pleased to hear that you were satisfied with the fast shipping and the quality of your sunglasses. Your satisfaction is our greatest reward.
We look forward to serving you again in the future.
Best regards,
Maria
Alensa Customer Care Team
Reply from Alensa.gr
Dear mr Nicolas.
Thank you very much, for your kind and positive feedback. We truly appreciate you taking the time to share your experience.
It was a pleasure serving you, and we always strive to provide excellent products and smooth, reliable service.
We hope to see you again in the future and serve you on your next purchase. Thank you once again for your support!
Best regards,
Maria
Alensa Customer Care Team
Delayed return processing and poor customer experiencene
I have been a loyal Alensa customer since 2022, purchasing my contact lenses every three months. After several years of regular orders, this was the first time I needed to return a product due to a change in my prescription.
The returned order was sealed and in exactly the same condition as when I received it. I initiated the return on 15 May and, 24 days later, contacted customer service to ask why it had still not been processed.
I was informed that returns may take up to 30 days to be processed. I explained that I simply wanted the amount credited to my customer account so I could use it immediately to purchase lenses with my new prescription. This request was denied, and I was told that the procedure requires me to place and pay for a new order first, and use the credit only once it is eventually issued.
I find this disappointing. After years of being a loyal customer, I would have expected a more flexible and customer-oriented approach, especially considering that the returned products were unopened and that the request was entirely reasonable.
Instead, I am being asked to finance a second purchase while waiting for the refund from the first one to be processed. While I will of course use the credit when and if it is eventually issued, this experience has seriously affected my confidence in the company’s customer service and willingness to accommodate long-standing customers.
8 June 2026
Unprompted review
Reply from Alensa.gr
Dear Ioanni,
Thank you for sharing this — and for the loyalty you've shown Alensa over the years.
That genuinely means a lot to us.
We understand how frustrating it feels to wait on a return while needing your new prescription lenses straight away. Our customer service team wanted to help, and the process they outlined — placing a new order before the return credit is issued — is actually the fastest route available to get your lenses to you without further delay, in line with our return policy.
We recognise this wasn't the flexibility you were hoping for, and your feedback is noted. Please don't hesitate to reach out to us at info@alensa.gr — we're happy to make the next steps as smooth as possible for you.
Best regards,
Nikolas
Alensa Customer Care Team
As always the order and delivery are…
As always the order and delivery are fast and immediate
29 May 2026
Reply from Alensa.gr
Dear mrs Sinogiorgou,
Thank you very much for your kind review!
We are delighted to hear that you are satisfied with our service and that your order and delivery were fast and smooth, as always. Your continued trust means a lot to us.
We look forward to serving you again soon.
Kind regards,
Customer Service Team
Reply from Alensa.gr
Dear mrs Debbie Underwood,
Thank you very much for your kind review and the 10/10 rating!
We are delighted to hear that you were satisfied with the fast delivery, competitive pricing, and overall first-class service. Your positive feedback is greatly appreciated and means a lot to our team.
We look forward to serving you again in the future.
Kind regards,
Customer Service Team
Reply from Alensa.gr
Dear Giorgos Lampropoulos,
Thank you for your feedback.
We are always reviewing our pricing to ensure we offer the best possible value to our customers. We understand your concern regarding prices and will take your comment into account as part of our ongoing efforts to remain competitive.
If you have specific products in mind, we would be happy to review them and see how we can assist you further.
Kind regards,
Customer Service Team
Reply from Alensa.gr
Dear Ms. Alsona,
Thank you very much for your kind review!
We are delighted to hear that everything was perfect and that you had a positive experience with Alensa. Your feedback is greatly appreciated.
We look forward to serving you again in the future.
Kind regards,
Customer Service Team
Reply from Alensa.gr
Good morning Anastasia,
Thank you for the strong recommendation.
We appreciate your trust and look forward to your next order.
Best regards,
Customer Service Team
Reply from Alensa.gr
Dear Marios,
Thank you for your review. We are glad to hear that both our service standards and dispatch speed met your expectations.
We look forward to your next order.
Best regards,
Customer Service Team
VERY FAST AND QUALITY PRODUCTS
22 May 2026
Reply from Alensa.gr
Dear mrs Erotokritou.
Thank you very much, for your kind words! We are delighted that you are satisfied with the speed of our service and the quality of our products. We look forward to serving you again soon!
Best regards,
Customer Service Team
Excellent website
Excellent website. My order was shipped immediately, and the team is highly professional. Great service and a smooth shopping experience. I highly recommend them!
25 May 2026
Reply from Alensa.gr
Dear mrs Triantafyllakou.
Thank you very much for your kind words!
We are truly glad to hear that you were satisfied with the fast shipping of your order and the professionalism of our team. Your trust and positive experience mean a lot to us.
We are always at your disposal and look forward to serving you again in the future!
Best regards,
Customer Service Team
Reply from Alensa.gr
Dear Vasiliki,
It's wonderful to know your package arrived in record time.
Thank you for your trust, and have a great week ahead!
Best regards,
Customer Service Team
fast and reliable delivery!
15 May 2026
Reply from Alensa.gr
Good evening,
We greatly appreciate the note.
Thank you for choosing us, and have a wonderful day ahead!
Best regards,
Customer Service Team
Reply from Alensa.gr
Dear Eliza,
Thank you for the positive feedback. Keeping our standards high and shipping times minimal is always our focus.
We look forward to serving you again.
Best regards,
Customer Service Team
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