Everything ok from your side, I'm totally satisfied with product and your service. Only small trouble with delivery, DHL doesn't deliver it to my door and requires me to went to their office, DHL suck... See more
Company replied
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Everything ok from your side, I'm totally satisfied with product and your service. Only small trouble with delivery, DHL doesn't deliver it to my door and requires me to went to their office, DHL suck... See more
Company replied
Always enough products in stock. Deliveries are always on time. If you order incorrectly by mistake, they will make sure they solve it for you...
Great service, as usual. Prompt with reasonable prices. Always my number one choice for ordering contact lenses when in Europe.
Dear Alensa, today I received lenses for my son, I want to express my gratitude to your entire team and wish you success, thank you!
Written by the company
Prague, Czech Republic
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Order eye drop ! had problem with border clearance trying to get it information from seller but no answer
Great service, as usual. Prompt with reasonable prices. Always my number one choice for ordering contact lenses when in Europe.
legit products and absolutely amazing services. Will keep shop from Alensa ❣️
Always enough products in stock. Deliveries are always on time. If you order incorrectly by mistake, they will make sure they solve it for you...
Dear Alensa, today I received lenses for my son, I want to express my gratitude to your entire team and wish you success, thank you!
The delivery was really fast and I was happy to get it with DHL instead of picking it up myself. The products are exactly as they should be, great quality. The price is totally worth it, I found where to get all my contacts from now.

Reply from Alensa.com
I received everything a day earlier and was hand delivered which I appreciated since it is temperature sensitive. Also, all eyedrops in US are getting recalled causing blindness and infection so I was hesitant buying on Amazon.

Reply from Alensa.com
The delivery got here in 4 days which was great. They were exactly what I was looking for, and I paid a bit less than I'd have to on other websites.

Reply from Alensa.com
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