I would like to start by saying how much effort went into getting a GORGEOUS dress delivered as quickly as possible for an important event. Professionalism and effort are hard to come by and I was abl... See more
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Exceptional customer service from Albinadyla! From start to finish, the team was professional, responsive, and genuinely caring. Every question was answered promptly and clearly, and nothing ever felt... See more
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I just recently bought my prom dress from here, and seeing how beautiful, good quality, and spot on it is, made me so glad with the choice i made. I recommend it to everyone even recommended it to my... See more
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My dress sizing was completely off after providing measurements. Everytime I returned to the chat there was a different person. One person told me to get assistance with lacing the corset and my dress... See more
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Company details
Written by the company
“Albina Dyla” is one of the rarest world brands of luxury handmade clothing. We deliver premium handmade products of the finest embellished fabrics as shiny stones and beads, in style and in line with latest fashion trends. With the highest motivation and craftsmanship, we produce evening gowns, prom dresses, wedding dresses, jumpsuits, costumes and clothing for every occasion. To make it sweeter, we also provide free worldwide shipping for the customers around the world. Still proudly based on Kosovo, with sales in more than 88 countries worldwide, this company has now become a large company, employing more than 300 employees. All of this, from a dedicated group with the motivation and thought that: “The difference is on making things happen”.
Contact info
United States
- albinadyla.com
Breach of guidelines
Albina Dyla is a great brand
Albina Dyla is a great brand with a beautiful selection of dresses. The quality is very good, and each piece feels well-made.The customer service was also excellent. The person who helped me was very kind and made the experience even better. Overall, I would highly recommend Albina Dyla for high-quality dresses and a great shopping experience.
27 February 2026
Unprompted review
Reply from albinadyla.com
Dear Natalie,
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed both our dresses and the service you received. Our team takes great pride in creating high-quality pieces and ensuring every customer has a wonderful experience, and it’s so rewarding to know that reflected in your experience.
We truly appreciate your recommendation and look forward to welcoming you back for your next special occasion!
Warm regards,
Eriola.
Pending update on resulting
Update March 2026
I was contacted by Eriola with customer retention team to have an in depth conversation regarding the shortcomings of my experience. She was very kind and made it clear that her goal was to reconsider my request for resolution. After a caring discussion she displayed empathy for the stress caused and a sincere apology and willingness to make it right. Her goal is to ensure customer satisfaction and she seems sincere. We have agreed on the company affording me the opportunity to return the item for a full refund. I will continue to monitor and update this review once final resolution is reached and refund has been processed according to our agreement.
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This horrible narcissistic company RUINED my wedding. I ordered a custom bridal piece from them for my petite curvy measurements and they sent me a generic off the rack piece built for a 6 ft tall 120 lb supermodel. The inseam was 6.5 inches LONGER inseam than my measurements on my order. The waist was 6 inches SMALLER than my order. The feathers were obnoxiously massive-Nothing like photos. All customizations and specifics were ignored. Upcharged modifications were not completed. I could not physically get the piece onto my body. They baited me into giving a second chance for them to "remake" the item properly and then they sent me THE SAME EXACT garmet back but this time with the treat of a $330 FedEx duties charge along with it. I notified them they tried forcing me to go to their NYC showroom THE WEEK BEFORE MY DESTINATION WEDDING to force me to find something else since they refused to allow me to return( I live in freaking Florida-NYC is nowhere near me-they were aware but expected me at my own expense to take off work and fly 4hrs or drive 20+ hours there to look for something different)
They will lie, and gaslight you for months into believing they care dragging things out until you are forced to find an alternative. They leave you on read and making you beg for help day after day. They did this to me up until 10 days before my wedding where I was finally forced to have to go buy a new dress for my wedding with no time left the week of! DIABOLICAL DISGUSTING BEHAVIOR
They refused to refund the trash they sent me for $1750 or the $330 duties bill which has nothing to do with me since they sent me the same exact item back. Claiming a no refund policy on custom orders even though they NEVER sent me a custom piece to my measurements either time.
They are the scum of the earth company they will enjoy ruining the biggest moments of your life while keeping your money. They belong out of business and i will make it my personal mission to direct them to where they deserve after how they ruined my wedding.
14 January 2026
Unprompted review
Reply from albinadyla.com
Dear Amy,
We are truly sorry to read your review and to see how upsetting this experience has been for you, especially given how important your wedding day is. We understand how emotional and stressful this situation must feel, and we sincerely regret that you are left with this impression.
However, we would like to clarify that we have been in continuous contact with you from the very beginning of your order. Our team has consistently communicated with you throughout the process, including reviewing your measurements, discussing the design, and addressing your concerns at each stage. Our intention has always been to support you and work toward a satisfactory outcome.
We are very sorry that the final result did not meet your expectations. This is never the experience we aim to deliver. At the same time, we want to emphasize that multiple efforts were made on our side to assist, offer solutions, and continue working with you toward a resolution.
We remain open and willing to resolve this matter. We kindly invite you to reconnect with us directly so we can review everything once again and find a fair way forward.
Your feedback is important to us, and we are committed to handling this with care and professionalism.
Warm regards,
Eriola.
Warning: Malicious billing practices and retaliation
I am writing this to warn potential customers about the unscrupulous business practices of Albina Dyla. After receiving a poorly made product and experiencing significant delays with my refund, I was forced to file a dispute with American Express and leave an honest review of my experience.
In what appears to be direct retaliation for my dispute and negative feedback, the company has now attempted to redirect FedEx shipping invoices to me personally—despite their website explicitly promising "Free Shipping and Returns."
I never authorized a contract with FedEx; the merchant is simply attempting to offload their business costs onto me in bad faith because I held them accountable. If you shop here, be prepared for:
• Subpar product quality.
• Extreme difficulty obtaining an "approved" refund.
• Retaliatory billing tactics if you exercise your consumer rights.
Check the reviews here and elsewhere—I am not the only one and positive reviews are likely those of bots. FedEx has been notified of their fraudulent billing behavior. Shop elsewhere.
12 February 2026
Unprompted review
Reply from albinadyla.com
Dear R Thomas,
Thank you for your message and for sharing your concerns with us.
We are truly sorry to hear about your experience and would like the opportunity to look into this matter more carefully. We kindly ask you to please contact us directly so we can investigate the case in detail and provide you with the appropriate clarification and resolution.
We would also like to gently clarify that, as stated in our shipping policy available on our website, while we do offer free shipping, any customs duties or taxes are the responsibility of the customer, as these are determined by the destination country and are outside of our control.
That being said, your case is important to us, and we would like to review everything thoroughly to ensure that all aspects have been handled correctly. Our goal is always to assist our customers in the best and fairest way possible.
Please reach out to us at your earliest convenience so we can continue assisting you and work toward resolving this situation.
Kind regards,
Eriola
Been awaiting a refund for several…
Been awaiting a refund for several weeks now for an item purchased in December 2025. It is March 2026!
Slow customer service.
28 December 2025
Unprompted review
Reply from albinadyla.com
Dear Victoria,
Thank you for sharing your feedback. We sincerely apologize for the delay and for any frustration this situation may have caused you.
Please rest assured that your case is important to us, and we would like the opportunity to review it and assist you properly. We kindly ask you to contact us directly at orders@albinadyla.com
so we can look into your order details and continue working toward a resolution as quickly as possible.
We truly appreciate your patience and look forward to helping resolve this matter for you.
Warm regards,
Eriola.
Well
Well, I still haven’t received my refund even though someone did send me a message via WhatsApp saying that they were gonna give me a refund on Sunday never happened. They are just full of crap so now I will be going through my bank to do a dispute. I honestly been waiting since December for a refund. Still nothing yet.
Update : hello everyone after 3 long stressful
Months I finally received my full refund.
7 December 2025
Unprompted review
Reply from albinadyla.com
Dear Dee,
We sincerely apologize for the delay and completely understand your frustration. We want to assure you that we are actively working to resolve your refund as quickly as possible.
To help us address the delay more efficiently, could you please respond to us directly via WhatsApp? This way we can communicate in real-time and ensure that your refund is processed without any further delays.
We truly appreciate your patience and cooperation, and we are committed to making this right for you.
Best regards,
Eriola.
Amazing
Saved me! Epic moment created by their gown! Thank you love this brand
12 January 2026
Unprompted review
Reply from albinadyla.com
Dear Contessa,
Thank you so much for your enthusiastic review! ✨
We’re overjoyed to hear that your gown helped create such an epic moment! Your excitement and love for our brand truly make our day. 💖
We can’t wait to be part of more unforgettable moments with you in the future! 🌸
Warm regards,
Eriola.
So gorgeous dresses and such a nice…
So gorgeous dresses and such a nice hardworking group of young girls who are doing an amazing job and are actually caring about the costumers opinions. Got my prom dresses from them. They did a great job a big thank you and also I recommend - 100%
21 February 2026
Unprompted review
Reply from albinadyla.com
Dear Alegra,
Thank you so much for your wonderful review! 🌸
We’re thrilled to hear that you loved your prom dresses and appreciated the hard work and care of our team. Your kind words truly mean a lot to us and motivate us to keep giving our best.
It was a pleasure creating something special for you, and we’re so happy you feel confident recommending us! 💖
Warm regards,
Eriola.
A beautiful experience
23 February 2026
Reply from albinadyla.com
Dear Najah,
Thank you so much for your kind words! ✨
We’re truly happy to hear that you had a beautiful experience with us. It means a lot to our team to know that our efforts helped make your experience special.
If you ever need anything in the future, please don’t hesitate to reach out. We would be more than happy to assist you again! 💫
Warm regards,
Eriola.
The worst company
The worst company, terrible quality, terrible costumer service. They scam people, don't buy anything from them. I've been waiting for three months for my money back, but they cheated me and just disappeared. The worst experience of my life.
1 January 2026
Unprompted review
Reply from albinadyla.com
Dear Natalija,
We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused. Please rest assured that we are in contact with you and actively working to resolve your case.
We are committed to making this right and ensuring that your refund is processed as quickly as possible. Your satisfaction is very important to us, and we will continue to stay in touch until everything is fully resolved.
Thank you for your patience and understanding.
Best regards,
Eriola
This team is truly incredible
This team is truly incredible, their attention to detail is truly unmatched. They communicated with me throughout the whole dress making process and actually sent me progress videos to showing the beads being sewn on by hand! All my concerns were met with great results and in the end I was given a dress that fit me perfectly and truly felt like a dream come true. The Albina Dyla team is truly a dream team and I couldn’t recommend anyone else for your next event!!!
6 February 2026
Unprompted review
Reply from albinadyla.com
Dear Brianna,
Thank you so much for your incredibly kind words ✨
Reading your review truly means the world to our entire team. We put our hearts into every single gown, and knowing that you felt supported, heard, and involved throughout the entire creation process makes us so happy.
Our artisans dedicate many hours to hand-sewing every bead and perfecting each detail, so your appreciation for that craftsmanship is deeply valued. We believe every client deserves not just a dress, but an experience — and we are beyond thrilled that yours felt like a dream come true.
Thank you for trusting the Albina Dyla team to be part of your special moment. We cannot wait to create something magical for you again in the future ✨
Warm regards,
Eriola.
Unreal 10 out of 10
WOW was the word on everyone’s lips! I cannot recommend this brand enough.
I initially bought the dress in a size small, but it turned out to be too big. Customer service assisted me straight away — there was never any delay in responses. They offered some helpful alternatives, but we decided to return the original size, and they custom-fit the second dress for me.
The delivery was absolutely spot on. The quality is 10 out of 10 — very stylish and incredibly comfortable. I was worried it might be too long, but it was so easy to manage.
I wore it to my 40th birthday, and my outfit stole the entire party!
Thank you so much Hana,from Team Albina — I can’t wait to buy more dresses from you.
28 February 2026
Unprompted review
Reply from albinadyla.com
Dear Ana,
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with our team, especially with Hana, was smooth and helpful, and that your custom-fitted dress was a perfect fit for your 40th birthday celebration.
It’s always our goal to ensure both the quality and comfort of our dresses exceed expectations, and we’re so happy that you felt confident and stylish on your special day. Your kind words mean the world to us, and we can’t wait to help you find your next show-stopping dress!
Thank you again for choosing Team Albina — we look forward to dressing you for many more memorable occasions.
Warm regards,
Eriola.
Do NOT order from Albina
Do not order from Albina, they will just take your money and your dress won’t come in on time as they promised. They screwed me for my brothers wedding and ended up finding something a week before the wedding. Was stressed the entire time! Never ever do this to yourself!
28 November 2025
Unprompted review
Reply from albinadyla.com
Dear Saley,
We’re truly sorry to hear about your experience and the stress it caused, especially around such an important event. We take your feedback very seriously and want to do everything we can to make this right.
Could you please provide us with your order details (such as order number, date, or email used) so that we can investigate what happened and try to resolve the issue you experienced? Your satisfaction is very important to us, and we would like the opportunity to assist you.
Thank you for your time and understanding. We hope to hear from you soon.
Best regards,
Eriola
Love love love my dress made to…
Love love love my dress made to perfection, and great customer service from hana who was so helpful and quick to respond and altered my dress exactly how i wanted. Thank you❤️
24 February 2026
Unprompted review
Reply from albinadyla.com
Dear Sphagnum,
Thank you so much for your beautiful review! We are absolutely thrilled to hear that you love your dress and that it was made to perfection. That is always our goal.
We’re especially happy to know that Hana was able to assist you and make the alterations exactly as you envisioned.
Thank you again for your trust and support. We can’t wait to create something special for you again in the future ❤️
Kind regards,
Eriola
I purchased a dress from this website
I purchased a dress from this website, but unfortunately the quality was very poor and did not match the expectations or product presentation.
For the past 6 months, I have been trying to resolve this issue by contacting customer service through WhatsApp and email. I requested a refund and offered to return the dress, however my messages have been consistently ignored and no resolution has been provided.
This experience has been extremely disappointing due to the lack of communication and customer support. I expected a professional handling of returns and refunds, especially after making multiple attempts to cooperate and return the item.
I hope the company improves its customer service and refund process to avoid similar situations for other customers.
22 June 2025
Unprompted review
Reply from albinadyla.com
Dear Alina,
Thank you for your feedback. We are very sorry to hear about the issue you experienced and truly understand your frustration. Please rest assured that we are actively working on resolving this matter and are in direct contact with you to ensure a satisfactory solution.
We greatly appreciate your patience and understanding while we work to make this right.
Kind regards,
Eriola
If I could give no stars I would
If I could give no stars I would!
This website is a complete scam. They are very quick to respond to you when you want to place your order. As soon as you order they go radio silent! The quality is terrible. And when you return they do not refund. This is the worst customer service I have ever experienced. The website says they have a headquarters in New York. But that is complete bullshit. The order comes from India and they do not include tax as part of the price and expect you to cover it out of your own pocket. Do not order!
21 February 2026
Unprompted review
Reply from albinadyla.com
Dear Sarah,
We are truly sorry to read about your experience and how disappointed you feel. This is never the impression we want to leave, and we sincerely apologize for the frustration this situation has caused you.
We would like to clarify that we are currently in direct contact with you and are actively working toward a resolution. Your case has not been ignored, and a solution is being issued to address your concerns.
Regarding communication, we strive to respond to all inquiries as quickly as possible both before and after purchase. If at any point our response time did not meet expectations, we sincerely apologize.
In terms of shipping and taxes, international orders may be subject to customs duties or import taxes depending on the destination country’s regulations. These charges are determined by local authorities and are outside of our control. However, we always aim to assist our customers in navigating these situations.
We genuinely value every client and take feedback seriously. Our team is committed to resolving your case fairly and professionally, and we appreciate the opportunity to make this right.
Kind regards,
Eriola
My dress was finished so quickly and…
My dress was finished so quickly and even delivered quickly. Between the creation and delivery process it took 2 weeks! Such amazing turn around time. Also the dress was a show stopper. Everyone was gushing about how amazing my dress was at the event I went to. Customer care was also so amazing and sent me a video during the creation process of my dress.
Top notch service and that’s why I keep coming back!
10 February 2026
Unprompted review
Reply from albinadyla.com
Hi Amanda,
Thank you so much for your kind words! We’re thrilled to hear that your dress was a show stopper and that everyone loved it at your event. 💖
We’re also so glad that our team could make the creation and delivery process smooth for you, and that you enjoyed the behind-the-scenes video during the making of your dress. Your feedback truly means a lot to us and motivates us to continue providing top-notch service.
We can’t wait to help you shine again on your next special occasion!
Warm regards,
Eriola.
I love Albina Dyla
I love Albina Dyla, the customer service especially Hana is amazing and they fulfill all your wishes making you a queen:)
14 February 2026
Unprompted review
Reply from albinadyla.com
Dear Ajse,
We are truly grateful for your support and for choosing Albina Dyla for such a special moment. It means the world to us to know that you felt like a queen — that is exactly the experience we strive to create for every client.
Hana will be especially happy to read your kind message! Our team works with love and dedication to fulfill every wish and make each dress as magical as the woman wearing it.
Thank you again for your trust and for being part of the Albina Dyla family. We can’t wait to dress you again in the future ✨
Warm regards,
Eriola.
They do not deliver the dresses- you…
They do not deliver the dresses- you will be left with nothing to wear. They lie all the time. They will not refund you either. Avoid this scam company
17 February 2026
Unprompted review
Reply from albinadyla.com
Dear N b,
Thank you for sharing your feedback. In order for us to investigate the issue and assist you as quickly as possible, could you please provide us with your order number?
Once we have this information, we will review your order immediately and work to resolve the matter promptly.
We appreciate your cooperation and look forward to helping you.
Kind regards,
Eriola
Customer service is the absolute best
Customer service is the absolute best. I ordered a dress for my daughter that was too little. Upon requesting a refund, they offered me a sore credit for the full amount of the purchased dress plus an extra $200. A couple of weeks later they dropped a new line and my daughter wanted one of those dresses. I reached out to customer service and they handled the exchange process without hesitation. No questions asked. I told them the dress she wanted, they made the dress (with video updates) and shipped it within a 2 week time frame. I couldn’t be more happy with the dress and customer service I received. Thanks again for everything!
16 February 2026
Unprompted review
Reply from albinadyla.com
Dear TPG,
Thank you so much for your kind words! 💖 We are thrilled to hear that your daughter is happy with her dress and that the exchange process was smooth and enjoyable for you.
It means a lot to our team to know that our video updates and timely communication made a difference in your experience. We always strive to make sure every dress and every customer receives the attention and care they deserve.
We truly appreciate your trust in us and look forward to creating more special pieces for you and your family in the future!
Warm regards,
Eriola
Great customer service
I have had a fantastic experience with Albina Dyla. The customer service is the best I've ever experienced, they provide updates about your order, and even send photos and videos of it. Hana in particular was extremely helpful and communicative.
I ended up returning my orders as they were a little too sparkly for my style but I am super happy with their communication and plan to try other dresses from them in the future.
16 February 2026
Unprompted review
Reply from albinadyla.com
Dear Rachael,
Thank you so much for sharing your experience! 💖 We’re delighted to hear that Albina Dyla and our team, especially Hana, were able to provide helpful updates and keep you informed with photos and videos.
We completely understand personal style preferences, and we’re glad that our communication made your return process smooth and stress-free. We can’t wait to help you find the perfect dress in the future, and we truly appreciate your trust in us!
Warm regards,
Eriola.
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