Albatross Tours Reviews 

979
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly professional, knowledgeable, and helpful staff, including tour managers, guides, and bus drivers, who often go above and beyond to ensure a pleasant journey. People appreciate the well-organised tours, comfortable coaches, and the choice of excellent hotels, often in great locations. Many consumers highlight the longer stays in each place, allowing for immersive exploration and a relaxed pace, contributing to memorable holidays. However, some customers also noted concerns regarding the quality of food provided during their trips. Reviewers mentioned that meals in hotels were sometimes terrible, mixed in quality, or generally poor.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers praising the tour guides for being... See more

Location

Reviewers highlight positive aspects of location, with many praising the selection of beautiful and amazing... See more

Holidays

Reviewers express great satisfaction with their holidays, often describing them as amazing and beyond... See more

Service

Consumers find service to be positive, with many reviewers describing tours as fabulous, amazing, and the... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent hotels... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied

Rated 5 out of 5 stars

What a marvellous to Schloss Hornberg with our amazing guide Darren. The hotel was stunning, and the visits to other towns were out of this world. Our guide was friendly, and extremely knowledg... See more

Rated 5 out of 5 stars

Absolutely fabulous trip > Amazing and dedicated Guide Guido who made ups all feel important and heard. Would do another one with Albatross at any time . Great people on our group and hotels were com... See more

Company replied

Rated 5 out of 5 stars

Our delightful tour manager (Denisa) was very well organised, helpful and friendly, with a dry sense of humour, one that we appreciated. The pace of the tour was just about right - between free time a... See more



Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 31 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026 or 2027!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

Download Brochure


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

979 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(979)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Albatross difference

Small groups, ALL inclusive (no "optionals"/ tips), 2-4 night stays, meals on transit days, different styles of accommodation (Trulli's and cave hotels on last trip) - not standard run of the mill hotels, experienced & happy staff (who also appear to like working for Albatross), free time at various locations, Australian company.

8 September 2025
Rated 2 out of 5 stars

We paid premium prices upfront and were…

We paid premium prices upfront and were downgraded to cheaper, lower-quality accommodation without any explanation.

Meanwhile, other guests in our group were given larger and better rooms—one couple even received a three-bedroom setup. In contrast, we were placed in a single room with shared-bed accommodation.

No apology was offered, and no compensation was provided. Very disappointing experience for Australians traveling overseas paying EUROs with over inflated pricing.

17 October 2025
Albatross Tours logo

Reply from Albatross Tours

Update:
Hi Boyd,
Thank you again for taking the time to speak with me this morning. I genuinely appreciate the opportunity to discuss your experience in more detail and to better understand the concerns you raised in your review.
I’m pleased we were able to talk through how room allocations in the unique, character-style hotels we use, and why layouts and sizes can differ between rooms—even within the same property. I have noted the service levels examples you provided as well which will support the internal review. Thank you for sharing your feedback on many more aspects of your experience like tour suitability and meals and the examples you provided. Your insights were extremely valuable, and I’ve already escalated them internally so we can review and strengthen the way we communicate and manage expectations for future departures.
While I’m glad we were able to clarify some of the circumstances, I also want to acknowledge the disappointment you felt. Your feedback will help us improve, and I appreciate you giving us the chance to address it directly.
Kind regards,
Matt
Customer Service & Sales Leader

Hi Boyd,
Thank you for sharing your feedback. I’m very sorry to hear about your experience, particularly regarding the room allocation and the lack of communication you’ve described. This is certainly not the standard we aim to deliver for our travellers, and I appreciate you bringing it to our attention. Our tours are paid here in Australia with AUD so it would be good for us to understand further about your reference to Euro's.
I would like to learn more about what happened so we can fully investigate the circumstances and ensure this is addressed appropriately. If you’re willing, please contact us on 1300 135 015 (Monday–Friday, 8:00am–4:00pm Brisbane time) so we can speak with you directly.
We genuinely value the trust you place in us when travelling overseas, and we’d appreciate the opportunity to look into this properly.
Kind regards,
Matt
Customer Service & Sales Leader

Rated 4 out of 5 stars

Another great tour from Albatross

Another great tour from Albatross. Nicely paced, interesting experiences, a hard-working tour manager who went above and beyond. A good bunch of fellow travellers. The Irish people are so friendly, always up for a joke and are fabulous story tellers. But be prepared for many showers over the bathtub.

26 August 2025
Rated 5 out of 5 stars

So much to see in Northern Spain

I found that the Northern Spain & Pyrenees Tour by Albatross was the best one to cover the key attractions and the hidden gems of this area. The ancient Burgos Cathedral on the Pilgrim’s Way was a must see site. It was incredible to be able to drive through the La Hermida Gorge in Asturias as well. Unfortunately our cable car ride through the Picos de Europa was cancelled due to bad weather but we were rewarded with an unexpected visit to see the Gaudi designed El Capricho Sunflower themed house instead. That was a real tour highlight. Once again we stayed at amazing places along the way including the Mercure Mont Igueldo hotel set high on the headland at San Sebastian. The views were to die for. Our visit to Minerva the hilltop village was another total surprise. It is untouched by tourists and has spectacular views. Eve was a fabulous tour guide and made every day of the tour an enjoyable adventure. I would highly recommend this Albatross tour of Northern Spain & the Pyrenees.

19 September 2025
Rated 5 out of 5 stars

Classy Spanish Tour with Albatross

My Albatross Magnifico Spain & Portugal tour exceeded all my expectations. Our tour guide Darren was very experienced, knowledgeable, extremely helpful and attentive to all our needs. He also sent us some of his amazing photos along the way. We were treated to incredible experiences throughout the tour including visiting out of the way places like the Aveleda Vineyard & gardens in Penafiel Portugal, the magnificent gorge at Ronda, and the Douro River cruise and tapas lunch in our own unique Ravello boat. Our accommodation had many unusual settings like the Alhambra Palace hotel, a fortress in Cascais, and even a former monastery in Salamanca. The meals were of a high standard throughout the tour. I would thoroughly recommend this tour for anyone travelling solo or with family or friends. Everyone was made to feel welcome.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience once again. I have done four trips with Albatross and with the addition of Best of British and the Ireland Connection it is now 6. I recommend them to all. Their coaches, length of stays and their choice of tour guides make for a wonderful trip.

3 August 2025
Rated 4 out of 5 stars

Albatross takes tourists to the best…

Albatross takes tourists to the best parts of Europe,
and structures the tour in the best ways. Touring in Europe has become increasingly difficult, as more and more groups and individuals become involved, but Albatross takes as much as possible of the stress out
of this.
The fact that most of the group are Australian or New Zealanders gives the tour a head start in gelling together and finding common interests, which leads to a mostly united and friendly group.
As this was our seventh time travelling with the company, we have always found the company and the tour leaders ready to help with any unforeseen problems.

25 August 2025
Rated 5 out of 5 stars

Great tour, great tour guide and great experiences.

We recently travelled in Norway with Albatross. This was our fifth tour with them and as we hoped we had a great time. Our tour guide was extremely professional and organised and made sure we enjoyed all of the experiences on offer. The hotels were well chosen and the included meals delicious. We choose to travel with Albatross because of the extended stays on the tours and with free time to explore on your own. Highly recommended.

12 August 2025
Albatross Tours logo

Reply from Albatross Tours

Thank you for reviewing our Scandinavia, in the Footsteps of Vikings tour, Phillip. We are glad you had a great tour. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

Excellent coach tour of Ireland

Our first time with Albatross though most of the other travellers had done more, a good sign. At the welcome reception on the first night, we had to hand write our names on rather cheap name tags. It would have been more professional looking if these names tags were printed and with Albatross logos, and provided to each traveller with the tour documentation when that was posted out. The tour director was excellent and very knowledgeable. We chose the tour because of its itinerary which not only included the usual sights but less visited ones such as Powerscourt Gardens and Aran Island. The hotel accomm. was generally good and we liked spending 2-3 nights in each which meant less time unpacking and repacking. The tour included many meals which were of excellent quality.

26 August 2025
Albatross Tours logo

Reply from Albatross Tours

Thank you for your thoughtful review, William, of your recent Ireland Connection Tour. We’re delighted to hear how much you enjoyed the itinerary — including those less visited gems like Powerscourt Gardens and Aran Island — and that the quality meals, well-paced hotel stays, and the knowledge of your Tour Director all made for such a positive experience.

We also appreciate your feedback on the name tags at the welcome reception. The name tags are only for the Welcome Dinner and for personal safety reasons, we have not included branded or printed name tags since 2016, though we understand your perspective and will investigate this internally to see if improvements can be made.

We’re so pleased your first Albatross experience was a memorable one, and we look forward to welcoming you on another tour in the future.

Warm regards,
Matt Speakman
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Love the 2 or 3 night stay in each…

Love the 2 or 3 night stay in each hotel, and the bugger coach for smaller group.
Great tour guide and coach driver.

10 August 2025
Albatross Tours logo

Reply from Albatross Tours

Thank you for reviewing our Best of British Tour, Maureen. We are delighted you appreciate our longer stays on our tour. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

First-time traveller with Albatross Tours

As a first-time traveller with Albatross Tours, I was impressed with how well organised and seamless the tour was. Our tour guide was very knowledgeable and his commentary each day on the bus was excellent.
At the Welcome Dinner I was disappointed that we had to write our own names on a name tag with pin which we would wear the first few days while getting to know other passengers. I was expecting a printed name tag or lanyard with the company name and my name already provided. This would have been advertising for Albatross and a more professional way of travelling. Also, it would have been nice to have stand-up drinks before the Welcome Dinner on the first evening as a way to introduce ourselves, mingle, and get to know each other in the early stages of the tour.

26 August 2025
Albatross Tours logo

Reply from Albatross Tours

Thank you, Liz, of your recent Ireland Connection Tour.
We appreciate your feedback on the name tags at the welcome reception. The name tags are only for the Welcome Dinner and for personal safety reasons, we have not included branded or printed name tags since 2016, though we understand your perspective and will investigate this internally to see if improvements can be made, along with the wider experience on the first night.
We’re so pleased your first Albatross experience and our Tour Manager impressed you, and we look forward to welcoming you on another tour in the future.

Warm regards,
Matt Speakman
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

My wife and I provided a joint review

My wife and I provided a joint review.

15 August 2025
Albatross Tours logo

Reply from Albatross Tours

Thank you for your glowing survey responses to our Glorious Germany & the Czech Republic Tour, Henry. We are delighted our Tour Manager, Ernst, provided a wonderful experience for your tour. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Great holiday

Great trip. Your leader was outstanding. Everything was seamless. Thank you for the memorable moments.

24 August 2025
Albatross Tours logo

Reply from Albatross Tours

Thank you, Peter, for your positive feedback for our Beautiful Slovenia & Croatia's Istrian Jewels Tour. We are pleased our Tour Manager, Sibila, was outstanding. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Good balance of things to see and do

Good balance of things to see and do, so that we both enjoyed the tour. Karen our tour guide was fantastic and a lovely person to be with

1 September 2025
Albatross Tours logo

Reply from Albatross Tours

Thank you for reviewing our Best of British Tour, Kathryn. We are pleased, Karen, our Tour Manager was able to host you on a great tour. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

A worthwhile experience!

Overall, the trip was fantastic. Our guide, Elizabeth, was fantastic and very knowledgeable about the areas we visited. Our driver, Massimiliano, was also very good. I liked the itinerary overall, although I would definitely have liked to stay at the hotel in Rieti a bit longer. I definitely appreciated the free time that was built into the tour. Often this was spent with our tour participants, but we could also take time to explore on our own or rest when needed. The one downside of the whole trip for me was the hotel in Chianciano Terme. It definitely didn't live up to my expectations and I would recommend Albatross looks elsewhere in the future.

30 August 2025
Albatross Tours logo

Reply from Albatross Tours

Thank you, Rachel, for sharing your review of our Hidden Italy, the Lands of the Etruscans tour. We’re delighted to hear how much you enjoyed your tour overall. It’s wonderful to know that our Tour Manager Elizabeth’s, knowledge and guidance, along with Massimiliano’s driving, made such a positive difference to your journey. We’re also pleased you valued both the itinerary and the balance of included activities with free time to relax or explore at your own pace.
We do appreciate your feedback regarding the hotel in Chianciano Terme and will take this on board as part of our ongoing review process. Your comments about Rieti are also noted, and it’s great to know that destination left such an impression.

We hope to welcome you back on another Albatross adventure in the future!

Warm regards,
Matt Speakman
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

We did complete reviews at the time of…

We did complete reviews at the time of our experience with Albatross in June/July. Overall we had good experiences & particularly rated our tour leader very highly.
We were disappointed that Albatross did not respond to our reviews & a couple of comments we made- unfortunately those comments are now out of mind.

1 July 2025
Albatross Tours logo

Reply from Albatross Tours

Thank you, Fiona, for sharing your review and for taking the time to complete our surveys back upon the conclusion of your Leisurely Switzerland, the Glacier Express and Cable Car Adventures tour. We’re so pleased to hear you had a good overall experience and rated your Tour Leader so highly.
We also understand your disappointment in not receiving a direct reply to your initial comments. Please be assured that your survey feedback was reviewed internally as soon as it was received. We are currently in the phase of reaching out to customers and will continue to do so, you can expect to see more follow-up from us going forward. We would be happy to contact you in the coming days and discuss your personal experience in depth. Please reply to info@albatrosstours.com.au and I will get in touch within 24 hours to chat at length with you.
We truly appreciate your openness and hope to welcome you on another Albatross adventure in the future.
Warm regards,
Matt Speakman
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Five stars for experiences and accommodation.

Our tour of Ireland was everything and more than we imagined. Albatross booked five amazing hotels, all in convenient locations to attractions and town centres. The excursions were wonderful with mostly local guides. Our Albatross tour guide was extremely knowledgeable about Irish history, culture and was great with suggestions for our free time. The bus driver was always very professional.

24 June 2025
Albatross Tours logo

Reply from Albatross Tours

Thank you Carol, for your review of our Ireland Connection tour, with Tom, our Tour Manager. It was also great to connect with and Geoff recently, to discuss your personal experience at length. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look