Albatross Tours Reviews 

979
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including guides, drivers, and tour managers, for their exceptional knowledge, professionalism, and helpfulness, often going above and beyond to ensure a smooth trip. Many people highlight the well-organized tours, appreciating the thoughtfully planned itineraries that often include longer stays in each location, allowing for deeper exploration and a more relaxed pace. The quality of accommodation, comfortable transport, and overall holiday experiences are frequently described as excellent, contributing to memorable trips. However, some customers also noted specific areas for improvement, such as isolated incidents where staff responsiveness was lacking, like a guide not assisting with a medical emergency or a tour director not noticing a missing group member. A few people mentioned concerns regarding accommodation quality, including noisy hotels or remote locations, and some felt certain itineraries involved too much walking or travel time. Additionally, the quality of meals was occasionally described as mixed or generally poor.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising tour guides for their exceptional... See more

Location

Customers consistently note positive experiences with location, highlighting beautiful hotels in scenic areas... See more

Holidays

Reviewers express high satisfaction with their holidays, often describing them as amazing and exceeding... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Quality

People report positive experiences with quality, particularly regarding hotels and accommodation which were... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent tour covered so many aspects of Ireland. Small group was ideal .visited so many beautiful places. Bus driver was amazing, nothing was too much trouble for him . Our tour guide was incredibly... See more

Company replied

Rated 4 out of 5 stars

Another great tour from Albatross. Nicely paced, interesting experiences, a hard-working tour manager who went above and beyond. A good bunch of fellow travellers. The Irish people are so friendly, al... See more

Rated 4 out of 5 stars

Our Albatross tour of Sicily & Malta was the first larger tour we’ve ever done. Previous tours were only 10 -12 people & we were surprised when this “small group” was 27 people. We feel it would b... See more

Rated 4 out of 5 stars

Albatross takes tourists to the best parts of Europe, and structures the tour in the best ways. Touring in Europe has become increasingly difficult, as more and more groups and individuals become... See more



Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 31 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026 or 2027!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

Download Brochure


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

979 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(979)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

German Christmas Holiday

German Christmas Holiday - The journey plan was well thought out and orchestrated by our tour guide Darren. The places we visited were a good mix of Christmas and local views. The main hotel of our stay was fabulous, wonderful views, snow and the hotel hosts had a pleasant mix of talent to entertain us in the cold Christmas evenings. I would highly recommend this Christmas tour with Albatross.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience 2025 Christmas Markets

Albatross Tours is the first bus tour company we have used in Europe and, based on now three tours with them, the latest being 2025 Bohemian Christmas Markets, will continue to utilise their tour options.
Our tour leader Helen was experienced, had knowledge of local history and had everything under control. She made us feel welcome and communicated in a friendly manner with everyone. Clear, precise information was provided by her on the bus, at hotels and via WhatsApp. Our tour itinerary “Christmas Markets”, was a very enjoyable experience.
The hotel accomodation and quality of meals was very good.
During the tour my wife developed a cold, reducing her ability to continue participating in a guided tour. Thankfully, Helen made alternative transport arrangements back to the hotel for her, a gesture very much appreciated.
Our included dinners were always of good quality enabling our group to experience local restaurant locations and traditional cuisine. In particular, our final night’s dinner in a German cellar featuring a traditional ambience and the cuisine was enjoyable.
We have always recognised the quality of buses and the experienced bus drivers utilised by Albatross, as with Josip, our tour driver. His skillfull driving ensured our safety was paramount.
In closing I commend Helen for being an excellent host and providing us with a memorable tour experience.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Bohemian Christmas Markets Tour

Bohemian Christmas Markets Tour

The tour was everything that was promised. The Tour Leader Helen was knowledgeable and helpful in every way. Josip the bus driver was hands down the best driver of any tour I have been on - calm, composed and a great sense of humour. The local guides - Tomas in Berlin and Ana in Nuremberg were fantastic. There was the perfect balance of group time and me time, and while focussed on the Christmas markets there was a good mix of other activities to break things up. Only issue was no snow (which Albatross cannot be blamed for!)

28 November 2025
Unprompted review
Rated 3 out of 5 stars

Could be muched inproved

Could bw much inproved. There was a group with a travel agent within our group. It had its own culture and for most part stayed within their group.
The second day had far too much walking. The national park walk whilst long and crowded from large ship groups, but was an excellent walk.
To get to one old city on a free evening was far to long and steep to walk there and back
Meals were mixed in quality but there were some highlights.
The first two local guides were excellent. The accompanying tour guide was a little repetitive in her commentary
The wine tasting and lunch was OK.
One lunch had excellent food cooked in a special way in clay ovens
Unfortunately small group tours to Crotia, Bosnia Hertzagovia and Montenegra are being spoilt by the influx of large groups from large ships. Trying to get access to a toilet without having fo buy a meal is a problem
The scenery was excellent and the coach and driver excellent. Lots of available seats to move around.
3/4 night hotel stays is good

14 September 2025
Rated 5 out of 5 stars

Great value for money

Great value for money, as hotels were very good quality, Tour manager very knowledgeable and organised, and the tour covered many places. Also driver was excellent and I felt very safe. Loved the small group size of 24 on our tour and not too many early starts. Would not hesitate to travel again with Albatross. Well done!

31 August 2025
Rated 2 out of 5 stars

France tour need improving. Guaranteed departure date can be cancelled.

Tour director at times not helpful
Food in hotels we stayed in were terrible
Some day trips we spent to long travelling in the bus
My guaranteed tour was cancelled 6 weeks prior to the start date we not assistance to cancell pre booking I had made.
No apology received from Albatross for cancelling guarantee tour.
Lucky I was able to change to the next tour date.

9 September 2025
Rated 4 out of 5 stars

The group were great

The group were great. What was missing was an experience of Austrian culture - their music and dancing. One of the early accommodations was on the edge of a town with few eating places but we were to find our own meals on two nights. Fancy having to sit in your room and, as a single, on your own, eating sandwiches or bread and cheese. the major problem was that you "guide" Alex was a manager not a guide. He gave us no information at all. To guide one needs to be able to narrate - tell a story, about the lake or the town. We may have been given a fact and that's all. He wouldn't tell us what was happening before the event because "we would forget it". We would arrive somewhere and then find there was no where to buy lunch. But he did help people with travel plans so his management skills were there.

31 August 2025
Rated 4 out of 5 stars

Amazing Italy

The tour was amazing. I loved being able to stay in one place for longer periods and doing day trips each day.
I did get lost twice and missed the coach, which wasn't so good. I had to find my own way back to our accommodation.
I think what upset me was our tour director didn't even realise I was missing on the first occasion. I was travelling solo and I'm quiet so I just went unnoticed.
On the second occasion I was scolded by the tour director that evening for holding up the coach.
Apart from those grievances everything was wonderful

24 September 2025
Rated 5 out of 5 stars

We absolutely loved Deep South of Italy and Sicily Tour.

We absolutely loved our second Albatross Tour. Sicily and the Deep South of Italy tour went beyond our expectations. We couldn't have imagined each day to get better but they did. Accommodation was excellent, we had plenty of shared group meals and the right balance of time to ourselves. Maybe we were lucky as our tour manager was the best!!! Nothing was too much trouble for Mariella! She was a local of Puglia and her insight into the area made the experiences for us as travellers so authentic. We enjoyed all of the handpicked excursions and activities and were glad we were fit! So much to see and do and many of the incredible sights were up high on clifftops overlooking the spectacular Italian coastline. Trulli cottages, cave dwellings, reaching dizzying heights on Mt Etna, visiting 'Godfather' country, olive oil tasting, eating so much sea food and seeing an assortment of ancient temples were all part of this amazing tour. We loved it and would recommend it to any travellers who wish to enjoy an authentic glimpse into the southern parts of Italy.
September was the perfect time of year to go! Weather perfect!

10 September 2025
Rated 5 out of 5 stars

WOW 2 tours back to back!

We had a well organised and very much enjoyable time on the Swiss Alpine Adventure tour followed by the Italian Grande tour of Italy. Reinhard was a fabulous guide. Accommodation was excellent.

7 September 2025
Rated 4 out of 5 stars

Italian tour

Accommodation was good.Visiting places like Castel Brando and staying there was a highlight.All the lake districts lake Como,Lake Garda ,Staying at Stressa.Bus driver was very accomplished and navigated through all terrains extremely at easy.
One thing that would be good to add to the tour would be a lunch at a Tuscan vineyard's

1 October 2025
Rated 5 out of 5 stars

I purchased through travel managers

I purchased through travel managers. I had no problems other than not getting the hotel we thought and ending up in a hotel in Salerno that was noisy and very ordinary. But albatross were very good and gave the group a refund. I had so looked forward to being in minori and maiori and wandering around so very disappointing in Solerno and not pleasant on my own to walk around

2 September 2025
Rated 5 out of 5 stars

Great memories

Our delightful tour manager (Denisa) was very well organised, helpful and friendly, with a dry sense of humour, one that we appreciated. The pace of the tour was just about right - between free time and organised tours. Croatia was wonderful (perhaps with a few too many tourists, just like us!). A rich and, at times, tragic history. The day trip to Kotor, Montenegro - because of overcrowding - was the only segment that we felt could have been dropped. Overall, we have great memories of this trip. Thanks, Denisa.

14 September 2025
Rated 5 out of 5 stars

Italy Deep South and Sicily Tour

The tour guide was excellent and knowledgeable and provided us with a smooth and carefully planned tour. The tour was restricted in numbers which was comfortable and allowed everyone to get to know each other well. Also, the bus driver was excellent.

1 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look