Royal Albartross Reviews 292

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the shoes, highlighting their comfort, stylish design, and excellent craftsmanship. Many people appreciate the outstanding customer service, noting helpful advice on sizing and prompt assistance with issues. However, some customers experienced issues with their orders, including delayed deliveries, incorrect items, or difficulties with tracking. A few people also expressed dissatisfaction with the sizing of some products, finding them inconsistent or smaller than expected, and a very small number of reviewers reported concerns about product durability and a lack of response from customer service regarding these issues.

What people talk about most

Product

People report positive experiences with the product, consistently praising the quality, style, and comfort of... See more

Quality

Customers had positive experiences with product quality. Many reviewers praise the superb, classy, and clean... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Customer service

Users describe positive interactions with customer service, highlighting outstanding assistance and prompt... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers praise prompt and speedy shipping, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took a little longer than the advertised 9-12 days. Was hard to track order. System made me download shop app that didn’t really work. I emailed but no response for several days. Finally got a respons... See more

Rated 5 out of 5 stars

I wish I can say i love the shoes! Unfortunately because of tariffs I had to refused the shoes! UPS was charging me 150% extra for tariffs! Kate from customer service was the best, she tried to get U... See more

Rated 5 out of 5 stars

The shoes are comfortable. The shoes are comfortable. Remember to treat them like the prized possessions that they are and wipe them down after every wearing, and they will take care of you out on th... See more

Rated 5 out of 5 stars

I am absolutely in love with my new golf shoes from Royal Albartross! They are simply amazing, so well made. I was thrilled with how perfectly they fit. I usually wear a 7 to 7.5, and I ordered a 7 U... See more


Company details

  1. Shoe Store
  2. Golf shop
  3. Outdoor Sports Store
  4. Sportswear Store

Written by the company

Shop the world's finest golf shoes, belts & accessories. Where technical performance meets handmade craftsmanship and design. Play with Style. Royal Albartross


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

292 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Non-existent customer service and terrible shoe quality

Purchased a pair of golf shoes and started wearing them this golf season (worn less than 15 rounds) and the leather is ripping in the "vamp" area and continuing to separate from the rest of the shoe. I sent two emails with pictures to Royal Albartross Customer Service over a span of a couple of weeks, and no response to either one. Terrible!! Company definitely doesn't stand by their shoes. Given what I paid, I won't even get one season out of them where I typically got 3 or more golf seasons with the previous brand I wore. Terrible workmanship and quality especially since they charge well in excess of $400 CAD for their golf shoes. For what these shoes costs, I will NEVER buy another pair of their golf shoes again!! TERRIBLE COMPANY AND SHOE QUALITY!!

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Comfortable, great looking shoe

I am so pleased with this purchase! Field Fox arrived very quickly and within two days we were out on the greens. Very comfortable and super stylish! Our second date is this evening for a quick nine holes with girlfriends and I am betting they fall for them too!

30 June 2025
Rated 3 out of 5 stars

US sizing is off

The golf shoes are stylish and well made, However, the US sizing is way off. I am a US 7 and I couldn’t even get my foot in the shoe. This is the second pair I had to return due to sizing which is so disappointing because: they charge you to return them and I really liked the style

26 June 2025
Rated 5 out of 5 stars

Great shoes right out of the box

Great shoes right out of the box, no blisters! I typically go up 1/2 to 1 size in my golf shoes, no need with these gems. I have a wide toe box, narrow heel with a high arch and these fit so well😊Easy exchange and customer service is prompt.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

True to size.

I order golf shoes to replace my much loved and worn white & blue ones. The new Royal Albartross fit the bill perfectly. They are true to size and are comfortable (although I have yet to wear to play golf).

27 May 2025
Rated 5 out of 5 stars

Pride in craftsmanship!

I’ve purchased a number of shoes and belts from Royal Albatros as well as given them as gifts. In general, the quality has been fantastic, but more importantly, the customer service is nothing you would expect today. The level of customer service and support is something that you remember from companies that used to stand behind their product with pride. As long as this mentality continues, I will be a Royal Albatross Customer!

28 May 2025
Rated 5 out of 5 stars

I previously submitted a review with a…

I previously submitted a review with a 1 star rating due to lack of communication/customer service. I now am changing that rating to a 5 star as Customer Service did reach out to me and rectified the problem. The shoes are great, better than expected. The shoes were worth the extra wait. Thank you Kate for being my order to me!

8 May 2025
Unprompted review

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