Alaya Naturals Reviews 546

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 534 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their high quality and the noticeable positive differences they make, especially for hair, skin, nails, and joint health. Many appreciate the ease of ordering and the efficient delivery service, often noting quick shipping times. People also commend the user experience, finding the products easy to use and integrate into their daily routines. However, some customers have occasionally experienced issues with their orders, such as receiving leaking containers. A few reviewers also mentioned not receiving timely responses from customer service regarding these issues.

What people talk about most

Product

Consumers express high satisfaction with the product, often highlighting its positive effects on hair, skin,... See more

Quality

People report positive experiences with product quality. Many consumers praise the high quality of the... See more

Order

Customers consistently note positive experiences with order. Many reviewers find the online ordering process... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast and timely... See more

User experience

Users describe positive interactions with the user experience. Many customers find the site easy to navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alaya's customer service is second to none! I want to try a new product. I always research the product against what's available. Alaya ALWAYS comes out as the Cleanest product while maintaining a v... See more

Rated 5 out of 5 stars

Customer service the best . I had a problem of them billing me twice after receiving my confirmation invoice by email. I sent them a email, within 30 mins .I got a refund. It was probably a clitc... See more

Rated 5 out of 5 stars

Oddly enough I found this off a social media add. I love Jillian Micheals and she reps for them...so I figured I would try. I use the Multi Collagen and the Creatine. Both products have made a noticea... See more

Company replied

Rated 5 out of 5 stars

I have been using the Multi Collagen unflavored powder by Alaya Naturals for over a year now! Since I made the switch (from another brand), I feel and see the difference ~ in my complexion, my nails,... See more

Company replied


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service

Written by the company

Alaya Naturals is a premium wellness brand focused on quality, transparency, and evidence-based formulations designed to support everyday health. Founded by a wellness entrepreneur who set out to create the supplements she couldn’t find herself, Alaya was built on a simple belief: integrity should guide every formula, from sourcing to final production. Today, Alaya has proudly served over 700,000 customers, earning trust by prioritizing ingredient quality, meaningful dosages, and bioavailable forms the body can recognize and use. Our product line includes Multi Collagen, Advanced Synbiotic, Micronized Creatine, Joint Support, Metabolism Plus, Daily Essentials, and more, all designed to integrate seamlessly into real-life routines. We focus on research-backed ingredients and avoid unnecessary fillers or trend-driven additions that don’t serve a clear purpose. Every product is manufactured in cGMP-certified facilities and third-party tested to help ensure quality, consistency, and transparency. Beyond formulation, we believe the customer experience matters. We strive to provide responsive support, clear communication, flexible subscription options, and a seamless ordering process. Our goal is to make it easier for people to feel confident in the supplements they choose. At Alaya, we believe wellness should be thoughtful, practical, and rooted in integrity — because quality should never be an afterthought.


Contact info

4.8

Excellent

TrustScore 5 out of 5

546 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

So far so good

So far so good, happy with the products

3 May 2026
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Reply from Alaya Naturals

Leea, so far so good is a great start! Give it some more time and we think you will love the results. Thank you for choosing Alaya Naturals.

Rated 5 out of 5 stars

Great product

Great product! I have noticed significant difference using Alaya’s Creatine. I have increased muscle mass, increased strength and recovery. I am turning 60 in a couple months and am so grateful to have found this product!!

1 May 2026
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Reply from Alaya Naturals

Tammy, it's great to hear you're noticing a positive change from our creatine heading into your 60th birthday! We put a lot of care into the quality of our micronized creatine, and it means the world to hear it's working well for you. Happy early birthday!

Rated 4 out of 5 stars

I didn't get my $20 off

I didn't give a 5 because when I tried to change my order to one time order to receive my $20 off, the site wouldn't let me. I even waited until the next day, then it wouldn't apply my coupon. So I resorted to the subscription and it costs me more money.

I do like the product and both my husband and I are beginning to have less pain in our 70 y.o bodies. I'll keep buying it.

6 May 2026
Rated 4 out of 5 stars

It comes quickly

It comes quickly. My only complaint is it puts weight on me. My diet and work out routine are the same, but I can’t lose any weight.

2 May 2026
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Reply from Alaya Naturals

Judith, we appreciate the honest feedback. Weight changes can be influenced by many factors, and our collagen itself is a lean protein that is low in calories. If you would like, our team can walk you through the nutritional profile so you can see how it fits into your routine. We are here to help if you have any questions!

Rated 5 out of 5 stars

Easy ordering and fast delivery of a…

Easy ordering and fast delivery of a reliable, well-sourced product.

2 May 2026
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Reply from Alaya Naturals

We work hard to make sure every part of the experience, from placing your order to receiving it, is as smooth as possible. Knowing that came through means a lot to us. Thank you for choosing Alaya Naturals!

Rated 5 out of 5 stars

Excellent products

Excellent products. Love the collagen!!!

8 May 2026
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Reply from Alaya Naturals

Nancy, thank you! We are so glad you are loving our multi collagen powder. We put a lot of care into sourcing our products and it means the world to hear that it shows.

Rated 5 out of 5 stars

Accurate notices on order processing

Accurate notices on order processing, shipment and delivery. Exceptional updates.

1 May 2026
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Reply from Alaya Naturals

Barbara, our fulfillment team works hard behind the scenes to keep order processing, shipment tracking, and delivery notifications accurate and timely. Really glad you noticed the details. Thank you!

Rated 5 out of 5 stars

Last month or perhaps two months ago

Last month or perhaps two months ago, I wrote I had lost my hair to chemo, years ago. With your product, my hair has returned richer, fuller, thicker and my skin healthier.

I received NO credit for this earnest response. Was unable to upload a photo. My hair is beautiful.

3 May 2026
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Reply from Alaya Naturals

Christine, thank you for sharing something so personal with us. Hearing about your experience after everything you have been through means more to us than we can put into words. We are also sorry you had trouble uploading your photo and that your previous review did not go through as expected. Thank you for trusting Alaya Naturals!

Rated 5 out of 5 stars

Great Collagen Powder

Have used this product for 3 years and it works beautifully. Not only has it improved my skin, hair and nails but also my joint health. Highly recommended it.

8 May 2026
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Reply from Alaya Naturals

Shirley, three years and loving it! That kind of loyalty means everything to us. Thank you so much for your continued trust in Alaya Naturals and for taking the time to share your experience. We are so glad you are part of our community!

Rated 5 out of 5 stars

Multi collagen and creatine

I have received 2 products, multi collagen and creatine. I have used the collagen for a month. It is easy to use and completely dissolves quickly. I have had no issues so I put this on auto delivery.
The creatine also dissolves easily.

7 May 2026
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Reply from Alaya Naturals

Chris, easy to use, dissolves quickly, no issues, and straight to auto delivery. That is the kind of seamless experience we design for. Glad both Alaya Naturals Multi Collagen and Creatine are working well for you!

Rated 4 out of 5 stars

It’s a great product but

It’s a great product but, it takes forever to get the product to my house. I wish that when I order, it comes within 2 weeks.

6 May 2026
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Reply from Alaya Naturals

Darlene, we are sorry about the shipping delays. That is not the experience we want for you. Our team is looking into what may have caused the longer delivery time on your recent orders. We appreciate your loyalty and your honest feedback.

Rated 5 out of 5 stars

Change or cancel never an issue

Change or cancel never an issue. Thank you!

30 April 2026
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Reply from Alaya Naturals

Teresa, flexibility to change or cancel whenever you need to is exactly how we built our subscription. No hoops, no hassle. Thank you!

Rated 5 out of 5 stars

UPDATE To Poor Customer Service

UPDATE ON MY ORDER:
Jen K reached out to me and she apologized that it took so long for someone to reach out. She also credited my account and replaced the container free of charge. She has been in contact with me since our initial conversation making sure the order was received and that there was no issues with it. I love the product and will definitely be continuing with this company.

I received my last order and one of the containers seemed to be leaking powder so I sent a question to the help center via email 4 days ago and I still have not gotten a response from them. I love the multi collagen, my nails are stronger and my skin looks better but the customer service department needs to do better.

29 April 2026
Rated 5 out of 5 stars

I started the vitamins and collagen…

I started the vitamins and collagen powder about a month ago and I do feel better. I believe in Gillian Michaels endorsement.

29 April 2026
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Reply from Alaya Naturals

Susan, feeling better after just a month is a wonderful start! Consistency is where the real transformation happens, and we are excited for what the coming months will bring for you. Thank you for your trust in us!

Rated 5 out of 5 stars

Great Product and easy to navigate…

Great Product and easy to navigate website.

7 May 2026
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Reply from Alaya Naturals

Kim, great product on an easy-to-navigate website. That is the combination we work hard to deliver. Thank you!

Rated 5 out of 5 stars

They have good deals

They have good deals! The shipping seems quick!
If I have a question customer service gets right back to me. Been using their collagen over 5 years now!

29 April 2026
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Reply from Alaya Naturals

Lynne, five years of loyalty is something we treasure! Good deals, quick shipping, and responsive customer service is the foundation we build everything on at Alaya. Thank you for sticking with us all this time.

Rated 5 out of 5 stars

I love my chocolate collagen

I love my chocolate collagen. It helps keep my skin tight.
I have been buying it for about two years now.

29 April 2026
Alaya Naturals logo

Reply from Alaya Naturals

Cheryl, two years and still going strong! We love that the chocolate collagen has become such a staple in your routine. Thank you for your continued loyalty, it means the world to us!

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