Alaya's customer service is second to none! I want to try a new product. I always research the product against what's available. Alaya ALWAYS comes out as the Cleanest product while maintaining a v... See more
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Review summary
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Customer service the best . I had a problem of them billing me twice after receiving my confirmation invoice by email. I sent them a email, within 30 mins .I got a refund. It was probably a clitc... See more
Oddly enough I found this off a social media add. I love Jillian Micheals and she reps for them...so I figured I would try. I use the Multi Collagen and the Creatine. Both products have made a noticea... See more
Company replied
I have been using the Multi Collagen unflavored powder by Alaya Naturals for over a year now! Since I made the switch (from another brand), I feel and see the difference ~ in my complexion, my nails,... See more
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Company details
Written by the company
Alaya Naturals is a premium wellness brand focused on quality, transparency, and evidence-based formulations designed to support everyday health. Founded by a wellness entrepreneur who set out to create the supplements she couldn’t find herself, Alaya was built on a simple belief: integrity should guide every formula, from sourcing to final production. Today, Alaya has proudly served over 700,000 customers, earning trust by prioritizing ingredient quality, meaningful dosages, and bioavailable forms the body can recognize and use. Our product line includes Multi Collagen, Advanced Synbiotic, Micronized Creatine, Joint Support, Metabolism Plus, Daily Essentials, and more, all designed to integrate seamlessly into real-life routines. We focus on research-backed ingredients and avoid unnecessary fillers or trend-driven additions that don’t serve a clear purpose. Every product is manufactured in cGMP-certified facilities and third-party tested to help ensure quality, consistency, and transparency. Beyond formulation, we believe the customer experience matters. We strive to provide responsive support, clear communication, flexible subscription options, and a seamless ordering process. Our goal is to make it easier for people to feel confident in the supplements they choose. At Alaya, we believe wellness should be thoughtful, practical, and rooted in integrity — because quality should never be an afterthought.
Contact info
Miami, United States
- help@alayanaturals.com
- alayanaturals.com
4.8
Excellent
546 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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Reply from Alaya Naturals
Leea, so far so good is a great start! Give it some more time and we think you will love the results. Thank you for choosing Alaya Naturals.
Reply from Alaya Naturals
Claire, glad to hear it! We are just getting started together. Thank you for giving Alaya a try.
Great product
Great product! I have noticed significant difference using Alaya’s Creatine. I have increased muscle mass, increased strength and recovery. I am turning 60 in a couple months and am so grateful to have found this product!!
1 May 2026
Reply from Alaya Naturals
Tammy, it's great to hear you're noticing a positive change from our creatine heading into your 60th birthday! We put a lot of care into the quality of our micronized creatine, and it means the world to hear it's working well for you. Happy early birthday!
I placed my order and two days later it…
I placed my order and two days later it was at my door.
3 May 2026
Reply from Alaya Naturals
Patti, two days from order to doorstep. That is the speed we aim for on every shipment. Thank you!
Easy to order!
9 May 2026
Reply from Alaya Naturals
Janice, simple and seamless. Just how it should be!
I didn't get my $20 off
I didn't give a 5 because when I tried to change my order to one time order to receive my $20 off, the site wouldn't let me. I even waited until the next day, then it wouldn't apply my coupon. So I resorted to the subscription and it costs me more money.
I do like the product and both my husband and I are beginning to have less pain in our 70 y.o bodies. I'll keep buying it.
6 May 2026
It comes quickly
It comes quickly. My only complaint is it puts weight on me. My diet and work out routine are the same, but I can’t lose any weight.
2 May 2026
Reply from Alaya Naturals
Judith, we appreciate the honest feedback. Weight changes can be influenced by many factors, and our collagen itself is a lean protein that is low in calories. If you would like, our team can walk you through the nutritional profile so you can see how it fits into your routine. We are here to help if you have any questions!
Easy ordering and fast delivery of a…
Easy ordering and fast delivery of a reliable, well-sourced product.
2 May 2026
Reply from Alaya Naturals
We work hard to make sure every part of the experience, from placing your order to receiving it, is as smooth as possible. Knowing that came through means a lot to us. Thank you for choosing Alaya Naturals!
Reply from Alaya Naturals
Nancy, thank you! We are so glad you are loving our multi collagen powder. We put a lot of care into sourcing our products and it means the world to hear that it shows.
Accurate notices on order processing
Accurate notices on order processing, shipment and delivery. Exceptional updates.
1 May 2026
Reply from Alaya Naturals
Barbara, our fulfillment team works hard behind the scenes to keep order processing, shipment tracking, and delivery notifications accurate and timely. Really glad you noticed the details. Thank you!
Last month or perhaps two months ago
Last month or perhaps two months ago, I wrote I had lost my hair to chemo, years ago. With your product, my hair has returned richer, fuller, thicker and my skin healthier.
I received NO credit for this earnest response. Was unable to upload a photo. My hair is beautiful.
3 May 2026
Reply from Alaya Naturals
Christine, thank you for sharing something so personal with us. Hearing about your experience after everything you have been through means more to us than we can put into words. We are also sorry you had trouble uploading your photo and that your previous review did not go through as expected. Thank you for trusting Alaya Naturals!
Great Collagen Powder
Have used this product for 3 years and it works beautifully. Not only has it improved my skin, hair and nails but also my joint health. Highly recommended it.
8 May 2026
Reply from Alaya Naturals
Shirley, three years and loving it! That kind of loyalty means everything to us. Thank you so much for your continued trust in Alaya Naturals and for taking the time to share your experience. We are so glad you are part of our community!
Multi collagen and creatine
I have received 2 products, multi collagen and creatine. I have used the collagen for a month. It is easy to use and completely dissolves quickly. I have had no issues so I put this on auto delivery.
The creatine also dissolves easily.
7 May 2026
Reply from Alaya Naturals
Chris, easy to use, dissolves quickly, no issues, and straight to auto delivery. That is the kind of seamless experience we design for. Glad both Alaya Naturals Multi Collagen and Creatine are working well for you!
It’s a great product but
It’s a great product but, it takes forever to get the product to my house. I wish that when I order, it comes within 2 weeks.
6 May 2026
Reply from Alaya Naturals
Darlene, we are sorry about the shipping delays. That is not the experience we want for you. Our team is looking into what may have caused the longer delivery time on your recent orders. We appreciate your loyalty and your honest feedback.
Reply from Alaya Naturals
Teresa, flexibility to change or cancel whenever you need to is exactly how we built our subscription. No hoops, no hassle. Thank you!
UPDATE To Poor Customer Service
UPDATE ON MY ORDER:
Jen K reached out to me and she apologized that it took so long for someone to reach out. She also credited my account and replaced the container free of charge. She has been in contact with me since our initial conversation making sure the order was received and that there was no issues with it. I love the product and will definitely be continuing with this company.
I received my last order and one of the containers seemed to be leaking powder so I sent a question to the help center via email 4 days ago and I still have not gotten a response from them. I love the multi collagen, my nails are stronger and my skin looks better but the customer service department needs to do better.
29 April 2026
I started the vitamins and collagen…
I started the vitamins and collagen powder about a month ago and I do feel better. I believe in Gillian Michaels endorsement.
29 April 2026
Reply from Alaya Naturals
Susan, feeling better after just a month is a wonderful start! Consistency is where the real transformation happens, and we are excited for what the coming months will bring for you. Thank you for your trust in us!
Reply from Alaya Naturals
Kim, great product on an easy-to-navigate website. That is the combination we work hard to deliver. Thank you!
They have good deals
They have good deals! The shipping seems quick!
If I have a question customer service gets right back to me. Been using their collagen over 5 years now!
29 April 2026
Reply from Alaya Naturals
Lynne, five years of loyalty is something we treasure! Good deals, quick shipping, and responsive customer service is the foundation we build everything on at Alaya. Thank you for sticking with us all this time.
I love my chocolate collagen
I love my chocolate collagen. It helps keep my skin tight.
I have been buying it for about two years now.
29 April 2026
Reply from Alaya Naturals
Cheryl, two years and still going strong! We love that the chocolate collagen has become such a staple in your routine. Thank you for your continued loyalty, it means the world to us!
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