Alastair Saville Reviews 

68
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From beginning of the sale process to completion Alistair Saville were exceptional. They got us a buyer within 2 days of the house being put on the market. If we sent any emails requesting info they... See more

Rated 5 out of 5 stars

Kate Hynd in the Maghull branch has been excellent. I am buying. Unfortunately following the survey I decided not to proceed but I couldn’t have had better care from anyone. Kate kept in touch. She... See more

Rated 5 out of 5 stars

excellent all round service from all the staff, great letting agents. thanks for all the hard work and great communication. bob

Rated 5 out of 5 stars

Alistair Saville 👌🏻 10. Family owned business. Jo coming out within 48hrs to take pics and get our house in the market. Absolutely spot on communications from Ann Marie and team. All... See more

Company details

  1. Real Estate Agents

Written by the company

Alastair Saville is a family run business that has the customer's interests at heart. At Alastair Saville we pride ourselves on being the very best at what we do. We have been involved in property for over 25 years and have a team of dedicated sales and lettings staff, who are both experienced and local.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(68)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Alastair Saville have managed both the letting of my property and the sale. They are extremely professional and also efficient. I would not hesitate to recommend them to anyone. They offer a very personal service tailored to your needs so you can feel confident that they are looking after your best interests,

17 November 2023
Unprompted review
Rated 5 out of 5 stars

One previous owner

We used Savilles to sell the house belonging to my wife's mother
Couldn't fault them from meeting Joanne at the start , until Ann Marie phoned to say the sale was complete
In between we found them to be very professional. Friendly , knowledgeable and approachable at all times.
Well done and thank you for doing a great job
Best regards Lyn & Steve

5 September 2023
Unprompted review
Rated 5 out of 5 stars

An outstanding review for outstanding service

Alastair Saville have been extremely helpful selling my late mother's house in Maghull. I do not live locally, so Alastair Saville arranged and attended all viewings, and also provided invaluable help when it came to arranging surveys, house clearance etc. All of their staff were kind and helpful, always available, and gave excellent advice throughout. They completely deserve an outstanding five star review.

3 September 2023
Unprompted review
Rated 5 out of 5 stars

Great service from Alastair Saville

We have recently exchanged on a property bought through Alastair Saville in Maghull. What should have been a straightforward purchase became rather slow and complicated due to changes required in the lease and differing views between the sellers and buyers solicitors. Throughout the process Ann-Marie and her colleagues worked very hard to push the process along and ensure that progress continued despite the complications. Alastair Saville’s were excellent at communicating progress to us (the buyers) and advising on the next steps in the process. We have no doubt that their efforts made a real difference in getting our purchase “over the line”. We would be very happy to use Alastair Saville for any property sales of our own in the future.

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Where do I start....

Where do I start..... problems with the property we were buying.... all sorted for us by this amazing estate agents. Above and beyond is an understatement 😅 Ann Marie calling me whilst on her holiday to sort things for us. Amazing professional service from both Ann Marie and Kate Thank you both so much. Will deffo use this caring family run business again.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Alistair Saville estate agents in…

Alistair Saville estate agents in Maghull proved excellent agents in the recent sale of our property. They invested so much time and effort in liaising with parties involved that it wàs a pleasure to be involved and kept us up to date even during their holiday breaks. We would highly recommend anybody to use them in future in marketing their property.
Mr and Mrs Roche.

19 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Estate Agents

This company is a credit to all estate agents, providing a fiendly and professional service from valuation to completion. Their communication was second to none replying very promptly to both calls and emails.
Highly recommend them 5 star service and a big
thanks to all the team

16 August 2023
Unprompted review
Rated 5 out of 5 stars

A first class Estate Agent

I have dealt with Alastair Saville over the last 10 years and found them to be an outstanding Estate Agent to do business with.
Over the years I have bought, sold and rented properties and have had excellent and very personal service.
Dealing with a family run local business is far better than dealing with large bureaucratic National Estate Agent chains.
I have received very friendly and personal service over the years and would highly recommend them.
Their knowledge of the local area is built upon the extensive amount of business they undertake.
From the Receptionist to Anne-Marie Thomas the service is first class.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

The BEST estate agent with friendly…

The BEST estate agent with friendly helpful staff who are thoughtful, friendly, full of advice, tips, endless patience and understanding I would 100% recommend them every time, my special thanks to Kate, Jean, the guy who showed us so many houses and all the team THANK YOU

13 July 2023
Unprompted review
Alastair Saville logo

Reply from Alastair Saville

Hi Jennifer, thanks so much for such a lovely review. We hope you are so happy in your new home!

Rated 5 out of 5 stars

Forever grateful.

We had the difficult task of having to sell our family home and having to do it from 250 miles away made it seem so daunting.
We’re so glad we chose AS. Everyone in the office is positive, friendly, knowledgeable, compassionate and professional.
Not only that but they went above and beyond for us and we literally couldn’t have finalised the sale without their amazing help.
We had a such a positive experience during a very difficult time and will be forever grateful to them for that.

10 July 2023
Unprompted review
Alastair Saville logo

Reply from Alastair Saville

What a lovely review, thanks so much Nikki. We are so glad we helped you through a difficult time and got you to completion.

Rated 5 out of 5 stars

The staff have been so helpful

The staff have been so helpful, friendly and informative. I had some issues with my free holder and the girls have been amazing and keeping me up to date throughout everything for my sale to complete. They have tried to keep it as stress free as possible for me. I highly recommend and hope that I will buy my future house from them. Will also use them for any future sales! 5 stars from me and my family.

7 July 2023
Unprompted review
Alastair Saville logo

Reply from Alastair Saville

Hi Amy, thanks so much for such a lovely review! We're so glad that you were pleased with our service. We look forward to seeing you again soon to help you find your new home. Kind regards Kate

Rated 5 out of 5 stars

House Sale

A great family business that we were fortunate to fall across in Maghull square when looking for an agent to sell our late Aunts house. Not the easiest sale due to various outside factors but the AS team managed the process with top professionalism. Very greatful for their knowledge shown throughout and helping us manage this for us as we were remote.

20 June 2023
Unprompted review
Alastair Saville logo

Reply from Alastair Saville

Thanks for such a lovely review Barry. We were so glad to finally complete the sale on the property! Thank you for using us.

Rated 5 out of 5 stars

I cannot recommend Alastair Saville…

I cannot recommend Alastair Saville enough. We received excellent and compassionate service at all times. Nothing was too much trouble for the team. Communication was excellent and they certainly have a can do attitude.
They know the local market well and gave good advice when we first approached them, and equally good assistance throughout the entire process.

21 June 2023
Unprompted review
Alastair Saville logo

Reply from Alastair Saville

Hi Lorraine, thank you so much for such a lovely review. We really appreciate it and are so happy you are pleased with our service. Thank you for using us.

Rated 5 out of 5 stars

Exceptional Service

Alistair Saville did a fantastic job selling our daughter’s house in Aintree. They were very professional and did everything they promised. The sale was hassle free even though the house was unoccupied at the time. They conducted all the viewings and nothing was too much trouble. Anne-Marie and Jean in the Aintree office were particularly helpful, thank you for your excellent service.

21 April 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Excellent customer service throughout the whole process. Nothing was too much trouble for Anne-Marie and Kate who were both extremely helpful, and willing to answer my hundreds of questions!

Having not purchased a house previously, it was all a bit new to me but they helped me understand the process and kept me informed throughout which was hugely appreciated. Anne-Marie and Kate are a credit to the business.

14 April 2023
Unprompted review
Rated 5 out of 5 stars

Going Above and Beyond.

Although Alastair Saville was not acting for us either buying or selling, (they were the agents for our buyer) Anne-Marie has been outstanding in helping several people in the chain, including ourselves. She is very professional, knowledgeable and tenacious and without her support I don't think we would have reached a successful conclusion. She far exceeded the level of service and commitment we received from both our agents and conveyancer. I would have no hesitation in recommending her.

17 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish!

I cannot recommend Alastair Saville highly enough! The care, compassion and professionalism shown by every member of the team was amazing! As a family it was a very difficult decision for us all, when after 60 years we knew it was time for mum to move to a safer environment. I can honestly say that without the support of everyone at Alastair Saville I don't think we could have done it!

Jo, Anne-Marie, Kate, Jean, Rob thank you all for making the process of buying and selling so much easier! The level of contact we received at all stages was exceptional and if I am ever in a position to need an estate agent in the future you would most definitely be my go to company! Absolutely wonderful team!

16 February 2023
Unprompted review
Alastair Saville logo

Reply from Alastair Saville

Hi Joanne, Thank you for such a fantastic review. We are so glad that you were pleased with our service and that we got mum moved to such a lovely place. We hope she is really happy in her new home. Best wishes Kate

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look