Vancelian Reviews 

591
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

A worn-out old photo is the only thing i have left of my peace of mind before Vancelian took everything from me. They are outright criminals, thieves in business attire sitting there denying my withdr... See more

Rated 2 out of 5 stars

I try to make an account without success. The kyc is a pain. Constantly sms to login in case you haven't completed the kyc. Camera keeps saying No document for my ID and the scan isn't manual. Recogn... See more

Company replied

Rated 1 out of 5 stars

It's rugpull and scam. Check the initial Roadmap and you will see they did almost nothing what was promised. They lie and post misleading information here and on Twitter. Answer (to Maeva): This is... See more

Company replied

Rated 5 out of 5 stars

Everything worked as expected. Creating an account was relatively quick and worked without much wait. Depositing money & buying crypto with that money was swift. Furthermore there are a lo... See more

Company details

  1. Financial Institution

Written by the company

Vancelian is a financial application that offers wealth management solutions based on blockchain technology. Based in the south of France, Vancelian was born from the expertise of Rayn, a French company combining traditional finance know-how with blockchain technology. As a Virtual Asset Service Provider (VASP), Vancelian has been regulated since 2023, ensuring compliance with current French and European regulations for its clients. At Vancelian, we believe that finance is undergoing a true revolution, driven by technology. Our mission is to make investing and saving accessible to everyone by offering high-performing and expertly designed solutions that redefine standards. Our ambition is to transform the way individuals can build and secure their financial future with transparency.


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

591 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(591)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total scammers

Total scammers. Lying about everything in the roadmap from the very beginning and Twitter posts are the lowest-level scams. Also, they pay crypto scammers to comment on them on Twitter and cmc. Total cheap behavior. The app is a useless joke, with zero use case, only it steals money via fee.

5 June 2023
Unprompted review
Vancelian logo

Reply from Vancelian

Hey Tom,
Long time no see! I'm sad to see that you are still so unhappy with us, but yet, you're one of our most faithful users on Trustpilot and Twitter. Which is kind of positive, don't you think?
Have a great day!
Maeva - Akt.io Team

Rated 1 out of 5 stars

MY MONEY IS WITH THEM AND THEY SIMPLY DO NOT ANSWER !!!!!

I am trying to get in touch with them for a week now to support akt.io and to all their phone numbers. The numbers do not even work...once I got through and spoke to an operator with French accent.
I have 4000 EUR in my account blocked. Nobody answers emails / calls to know why my account is unavailable now and how to proceed further to get make use of my funds.
All these aspects indicate they are a scam and there is 0 customer service.
Do not use them.

24 February 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use app with great potential

Everything worked as expected.

Creating an account was relatively quick and worked without much wait.

Depositing money & buying crypto with that money was swift.

Furthermore there are a lot of exciting features and updates coming in the near future like mining, payment cards, stock trading, new App UI. etc.

The APP is getting developed by a young and ambitious time from France and I see great potential and hopefully a bright future.

15 October 2022
Unprompted review
Rated 1 out of 5 stars

this company is scammers and money…

this company is scammers and money stealers. one of my friend send me 980 euros through sepa transfer. they locked my account , never sent back the funds to my friend and sincce these day they never replied to my emails with accurate imformation. they are stealers. i complainted to the fca uk bank regulator agaisnt them

25 August 2022
Unprompted review
Vancelian logo

Reply from Vancelian

Dear Paul,

AKT.IO is a financial institution trusted by tens of thousands users all over Europe. Our aim is to provide the best services to all our customers by being compliant with all the applicable regulations.To achieve this high level of compliance and security we ensure before or during any client’s activity a full verification of account information in order to provide the safest environment for all our community.

If a client does not fully comply with the information requested, they are restricted in terms of activity, deposits, and withdrawals. We offer a lot of information to all our clients (available on our website, app and FAQ) and of course our customer support team is always available by phone (+353 1 574 7382) and email (support@akt.io) from Monday to Friday 8AM to 7PM.

We hope this helps you to understand and also helps to change your sentiments about us.

Best Regards,

Maeva - Akt.io Team

Rated 5 out of 5 stars

Amazing app.

Amazing app.
Can't fault it whatsoever.
Looking forward to receiving my new Visa card they look very stylish.
The app is classy and designed well for ease of use.
I have Revolut aswell but think this is much better so far and it has more features to be released in conjunction with the roadmap.
This is definitely the future of banking in my opinion traditional banking is dead in the water.
Well done to the folks in AKT for a great app and the support team are friendly and professional when I was getting through the KYC process at the start.

Sean - Dublin

7 October 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS APP

Worst experience ever, I would not recommand to anyone this app or their coin. It is a complet joke, I did all the KYC verification, deposited some money and then they literally blocked my account. Reached out to them several times, sometimes they responded, sometimes they did not, but always the same answer that they will pass on the message to their technical team. I have waited over a month, reached out to them again, I got the same answer mentioned above.
Also If you look closely to all the good reviews about them, there is a lot of fake reviews.
In conclusion do not use this app they will literally block you after they scam you.

EDIT after they replied to my review:
They are literally lying, I provided all the necessary documents, they even accepted my proof of address, and like I said above, everytime you contact them, they do not find a solution, they just tell you that your case has been transfered to the technical team which is a dead end.

EDIT after their second responde:
I reached out to them, they said that my proof of address is fine, they also told me to try reinstalling the app, to change the internet source of connection, did all of them. Literally did everything they told me, even waited more than a month and still nothing changed. It is clear they just want to scam, coming with all kind of excuses that I did not do that or that which is not true, like I've said before I literally did all they asked and then they said that they are giving my case to the technical team which is a dead end.

22 September 2022
Unprompted review
Vancelian logo

Reply from Vancelian

Hello,
Accounts are blocked when users do not provide a Proof of Address in time. You must have received different email reminders these last 60 days, please check your inbox (SPAM too). In case you don't find anything, please contact our Customer Support at support@akt.io, with the email you used to create your account and give them your full name.
Have a nice day,
Maeva - Akt.io Team

EDIT : Providing a document is not the core of the problem. You need to provide a valid one, that is not a fake or fraudulent. If your account is still blocked, it means that the documents you provided were not legally acceptable, and you should have received email notifications for this.

Rated 5 out of 5 stars

Investment central

Crypto, staking and Euro Savings Vault where your euro makes money.
Stocks and shares coming soon as well so I am excited by that and trying the wealth bot out.

17 June 2022
Unprompted review
Rated 2 out of 5 stars

Automatic camera KYC fail

I try to make an account without success. The kyc is a pain. Constantly sms to login in case you haven't completed the kyc. Camera keeps saying No document for my ID and the scan isn't manual. Recognise it sometimes for photocopy document, glare etc etc even tho it's the original copy at perfect light conditions. I keep trying for the past 4 hours and now im really pissed so therefore the review. Stuck there and no help. I dont understand why the camera needs to be automatic at detecting even tho it cannot.

1 September 2022
Unprompted review
Vancelian logo

Reply from Vancelian

Hello, please contact our support to report this problem : support@akt.io
Maeva - Akt.io Team

Rated 1 out of 5 stars

From good fintech to the worse fintech

I got banned in telegram for confession of truth😝

Not assignment referrals, zero response from support email and telegram DMs, lower chance to higher bonus and 90% of address confirms has been rejected. instead of getting better every month you get worse.

25 August 2022
Unprompted review
Vancelian logo

Reply from Vancelian

Dear Szymon,
Good to see you here :)
You were not banned, just on mute, as your comments were inappropriate.
Regarding your POA rejection, we do not reject documents just for fun, so please consult the rules again, and send an appropriate one.
Last but not least, our CS team is doing their best to answer the overflow of requests they have been facing these last days. If you sent several messages, then you're just slowing down the process for them.
Maeva - Akt.io Team
(yes, same Maeva as on Telegram! ;) )

Rated 5 out of 5 stars

Très bonne application

Très bonne application Akt.io
Mais comment on met l’Application en français ?

28 June 2022
Unprompted review
Vancelian logo

Reply from Vancelian

Hello Thomas,
Thank you for your comment. We are not able to communicate in French at the moment for regulatory reasons, which is why our app is only in English. We will keep the community informed when we get authorizations!
Maeva - Akt.io Team

Rated 5 out of 5 stars

The most potential future banking…

The most potential future banking services with crystal clear team and immediate communication. Ever since the ico I managed to spoke on phone with representatives that helped me immediately with registration issue.

24 June 2022
Unprompted review
Rated 1 out of 5 stars

scammers

scammers, unable to withdraw my money, two documents submitted, none of them accepted as proof of address.

20 June 2022
Unprompted review
Vancelian logo

Reply from Vancelian

Hello Catalin,
The guidelines are very clear about the types of documents that are accepted as proof of address. It is also made very clear that these must be less than 3 months old.
If the documents you sent did not correspond to what is required, it is normal that you cannot be verified.
Our customer service is available 7/7 to answer your questions and guide you: support@akt.io
Furthermore, we accept criticism and are able to hear it, but to read that we are a scam is definitely not acceptable.
Maeva - Akt.io Team

Rated 5 out of 5 stars

AMAZING

I just tested the AKT.IO service backwards. Delighted. A company that delivers what it promises. Amazing app available on Google Play and Apple store. Incredible growth potential with competent and honest people.

7 June 2022
Unprompted review
Vancelian logo

Reply from Vancelian

Thank you so so much for this nice feedback. We really hope the further developments will make you even more delighted!
Maeva - Akt.io Team

Rated 1 out of 5 stars

Everything looks nice, but...

You sign up in less than 5 minutes, the KYC verification takes a few tens of minutes. So far everything seems very perfect and surprising until it is time to verify the residence address.
This is because first of all they are exactly slow to verify manually, but then they do NOT accept your bank statement!

For me it is absolutely to fail.

6 June 2022
Unprompted review
Vancelian logo

Reply from Vancelian

Hello Paolo,
Our teams are giving their best to verify POAs as fast as possible, but many people do not follow the clear guidelines we give about the types of documents that are accepted as proof of address. It is also made very clear that these must be less than 3 months old. So if your statement comes from an online bank, or if it is older than 3 months, it is perfectly normal that it is rejected.
Besides, our customer service is available 7/7 if you have any request, or need more detailed explanations: support@akt.io
Maeva - Akt.io Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look