Vancelian Reviews 

591
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

A worn-out old photo is the only thing i have left of my peace of mind before Vancelian took everything from me. They are outright criminals, thieves in business attire sitting there denying my withdr... See more

Rated 2 out of 5 stars

I try to make an account without success. The kyc is a pain. Constantly sms to login in case you haven't completed the kyc. Camera keeps saying No document for my ID and the scan isn't manual. Recogn... See more

Company replied

Rated 1 out of 5 stars

It's rugpull and scam. Check the initial Roadmap and you will see they did almost nothing what was promised. They lie and post misleading information here and on Twitter. Answer (to Maeva): This is... See more

Company replied

Rated 5 out of 5 stars

Everything worked as expected. Creating an account was relatively quick and worked without much wait. Depositing money & buying crypto with that money was swift. Furthermore there are a lo... See more

Company details

  1. Financial Institution

Written by the company

Vancelian is a financial application that offers wealth management solutions based on blockchain technology. Based in the south of France, Vancelian was born from the expertise of Rayn, a French company combining traditional finance know-how with blockchain technology. As a Virtual Asset Service Provider (VASP), Vancelian has been regulated since 2023, ensuring compliance with current French and European regulations for its clients. At Vancelian, we believe that finance is undergoing a true revolution, driven by technology. Our mission is to make investing and saving accessible to everyone by offering high-performing and expertly designed solutions that redefine standards. Our ambition is to transform the way individuals can build and secure their financial future with transparency.


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

591 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 1 week

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1.8

All reviews

(591)

143 reviews in the last 12 months

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Rated 1 out of 5 stars

A worn-out old photo is the only thing…

A worn-out old photo is the only thing i have left of my peace of mind before Vancelian took everything from me. They are outright criminals, thieves in business attire sitting there denying my withdrawals and laughing at my suffering. i invested my entire life savings on their platform, and when i hit withdraw, they locked my account and said nothing—just silence, pure malice. They are the worst villain in my life story, destroying my family and leaving us with nothing. i know someone is going to screenshot this and share it everywhere, and i want the whole world to see how Vancelian robs innocent people. They thought they had gotten away with it, but thank God i found ironclad experts. They are the only ones who can actually get your money back from these scammers. If it were not for ironclad experts, i would be on the street right now. They pulled me back from rock bottom. Vancelian is a complete fraud and they deserve to burn. Goodbye to my hard-earned money if not for the real saviors. 👋

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Unclear company…

I am writing this review based on my personal experience with Vancelian. Recently, Vancelian appears to be discontinuing part of its activities in France. Since this change, clients like me are no longer able to withdraw money or access funds stored in the vaults (“coffres”).
The customer service does not answer any questions. Every time I contact them, I am only redirected to their FAQ page without receiving any specific response about my situation.

This morning, I discovered that the money I had invested has completely disappeared from my account.

I am extremely concerned about this situation and the lack of transparency from Vancelian.

I hope this company will provide clear explanations and resolve these issues quickly for all affected customers.

11 June 2026
Unprompted review
Vancelian logo

Reply from Vancelian

Cher client,

Nous prenons note de votre retour et comprenons que la situation actuelle puisse susciter des questions.

Nos équipes sont pleinement mobilisées et travaillent activement à faire avancer la vision et les ambitions de Vancelian.

Nous vous invitons à vous référer à nos communications officielles ainsi qu'aux nombreuses ressources mises à votre disposition, qui couvrent l'ensemble des points essentiels. En cas de besoin, notre support reste disponible.

Nous vous remercions pour votre patience et espérons vous retrouver dans les meilleures conditions prochainement.

Bien cordialement,
L'équipe Vancelian

Rated 1 out of 5 stars

Rugpull 95% drop after IPO

Rugpull 95% drop after IPO. Thanks, but you are deceiving with free AI generated content and two rebrandings! You can flag the review, but that is the truth. This is my experience with you.

1 April 2026
Unprompted review
Vancelian logo

Reply from Vancelian

Dear customer,

We have taken note of your review and understand that the current situation may raise questions.

Our teams are fully mobilised and actively working to drive forward the vision and ambitions of Vancelian. We invite you to refer to our official communications and the many resources available to you, which cover all the essential points.

Should you need further assistance, our support team remains available. We thank you for your patience and hope to welcome you back under the best conditions soon.

Kind regards,
The Vancelian Team

Rated 1 out of 5 stars

The company has been co-branded

Untrustable,unreliable.The account could be terminated anytime and your money could be confiscated any time.So risky to use their services!!The company has been co-branded, I had a guinea experience with them before. Their customer services are inadequate improper inefficient and troubled. They do like to apply restrictions on customers behaviors they try to threaten the customers with penalties.. They don't serve in customer friendly mode. ARROGONCY, PRIDE ,dictation have been their outstanding virtues in their services. THE COST FOR UTILIZATION OF THEIR SERVICES ARE TOO HIGH.. It feels like it s not a proper company. I faced so much troubles when I tried to use their services you can see here that their service score is not good. If you dont want to face troubles don't opt for this company.. It s risky for your money and assets..They remind me that their services operate within a defined framework, including applicable fees and compliance requirements.But they dont have to use those reminders to threaten the customers.I remend them they still didnt refund my money for so long:therefore I reserve the right to ask for compensation for my loss They force me to share my private accounts numbers through email which i will never do it due to security concern.I never exchange my confidentials through emails.You should understand this too..They should have offered opportunity to withdraw my remaing balance before they terminate the account. Therefore it is so clear to see that they dont serve with professionalism and expertecy.It is so clear that You wont get satisfying services from them!!My money is still confiscated for such long time..Finally after battling with them for so long i was able to withdraw my money just now but they still did refuse to cover my losses, they didnt pay compensation still,, tthey still owe me compensation.So STAY AWAY FROM THIS RISKY ORGANISATION, otherwise you may face the same treatment as mine!!!

8 April 2026
Unprompted review
Vancelian logo

Reply from Vancelian

Dear customer,

We remind you that our services operate within a defined framework, including applicable fees and compliance requirements.

For any specific concerns, we invite you to contact support@vancelian.com.

Kind regards,
The Vancelian Team

Rated 1 out of 5 stars

I STILL HAVE NOT BEEN RESPONDED TO…

I STILL HAVE NOT BEEN RESPONDED TO ABOUT MY CRYPTO IVE CONSTANTLY SENT MY DOCUMENTS THAT WERE REQUESTED AND NO WORD BACK It’s ALMOST 2 MONTHS NOW THAT MY FUNDS HAVE BEEN HELD THIS IS FLIPPING RIDICULOUS VERY BAD COMPANY WOULDNT RECOMMEND THEY JUST REPLY HERE THEN NEVER RESPOND AGAIN

21 February 2026
Unprompted review
Vancelian logo

Reply from Vancelian

Dear Mr. Jeje,

We note that you have submitted multiple reviews regarding the same matter over the past few weeks. As previously indicated, public reviews are not the appropriate channel to handle account-related requests.

Your case is currently being handled by our team, and our support team has been in contact with you directly, including earlier today.

Best regards,
The Vancelian Team

Rated 1 out of 5 stars

No communication

I’ve made a withdrawal on my account a week ago and there has been no response from the kyc team. No transaction hash has been given to myself either. I’ve contacted your support numerous times in order to get better clarification on the matter but to no avail. The app is starting to look more and more like a scam by the second as no major crypto organisation would allow this to happen for this long without transparent communication. And please do not respond to this email with your regular bot response. 1. I have sent over the documents needed. 2 I sent them to your kyc team. 3. It doesn’t take a week to verify documents. I’d advise no one to use this app unless you want your money stolen.

Edit: I have responded to you guys over 8 days ago now with proof of account and details of which you asked for. Which I already stated in my first attempt to reach you guys. If your customer service team was not just a bot and an actual human being this situation would’ve been sorted already. Either way I have done what has been asked of me and your lying instead of checking the emails from customer service. It’s laughable really.

11 March 2026
Unprompted review
Vancelian logo

Reply from Vancelian

Dear Mr. Kipruto,

Reviews are unfortunately not the appropriate channel to discuss specific account situations.

However, after careful verification, we can confirm that our team has been in direct contact with you regarding your request and has asked for additional information in order to proceed with the verification process. To date, we have not received the required documents in a format that allows the review to be completed.

We kindly invite you to review the latest communication from our team and provide the requested information so that your case can be processed as soon as possible.

Thank you for your understanding,
The Vancelian Team

Rated 2 out of 5 stars

my wife sent me internal transfer

my wife sent me internal transfer, they droped me a letter, asking to explain .

"Could you please provide further information regarding the nature and purpose of the transaction coming from"

it's several euros and they now holding my transfer.

23 February 2026
Unprompted review
Vancelian logo

Reply from Vancelian

Dear Mr. Majus,

Upon checking, it appears that the transaction has been released.

We would like to take this opportunity to kindly remind you that public reviews are not the appropriate channel for discussing account-related matters. For any future questions or assistance, please contact our support team directly at support@vancelian.com.

Thank you for your understanding.

Best regards,
The Vancelian Team

Rated 1 out of 5 stars

Thieves

I loaded my account with card where they took 12e fee on 500e amount. I tried to wire those 500e to my boyfriend for a rent because they had instant payments and he needed money that moment. They closed my account and stole money.

7 April 2025
Unprompted review
Vancelian logo

Reply from Vancelian

Hello Darija, thank you for your feedback, and we apologize for your experience. We have confirmed that our dedicated team has reached out to you to check for more details about your request. We invite you to reply to them by email or contact our customer support at support@vancelian.com. Thank you for your understanding.

Rated 5 out of 5 stars

Been with them for a number of years

Been with them for a number of years. Had a small issue due to an update on my phone. Account was blocked. Emailed them and was advised to ring. All sorted within a half hour so don't really understand others giving out about customer service. Very interesting project. If they were to offer staking rewards on other coins I would probably invest in more as it's a very user friendly app and has a lot of potential.

5 February 2025
Unprompted review
Vancelian logo

Reply from Vancelian

Thank you for your loyalty and for your positive feedback! We're glad we could resolve your issue quickly and provide a smooth experience for our users. Your support motivates us to keep innovating and improving our app. Stay tuned for our upcoming developments!
The Vancelian Team

Rated 5 out of 5 stars

Good app, good yields, easy savings management

Good app, easy access to saving plans and crypto market. I am using their debit card all around the world with 0% fees since i have got the elite status.

27 January 2025
Unprompted review
Vancelian logo

Reply from Vancelian

Hello,

Thank you for your positive feedback! We're glad to hear that the app and its features are meeting your expectations. It's great to know that the VISA card and savings plans are making your experience even more convenient.
Thanks again for your trust!

The Team Vancelian

Rated 1 out of 5 stars

Scam platform!

I sent money from my bank account and they stole my money.
Firstly they asked proof of funds. I sent them my payslips and employment contract. I was calling them every day they said will do their best to speed up review process. And now after almost 1 month I can’t login to my vancelian account anymore. They said they are fixing something and never pick up my calls anymore.

1 November 2024
Unprompted review
Vancelian logo

Reply from Vancelian

Hello,

We’re sorry to hear about your concerns. Please note that the requested proof of funds is a standard procedure to ensure compliance with regulations. Our team is reviewing your case, and we encourage you to contact support via support@vancelian.com or at +33 4 13 33 34 44 for updates.

The Vancelian Team

Rated 1 out of 5 stars

I can't access to my account

I can't access to my account . It shows:Your Account is not available",I think my account was blocked
Then I write to support,got reply"We apologize for any inconvenience caused by this technical interruption. Our technical team is working hard to resolve the issue as soon as possible."
Everytime they reply me same email that it's only technical issue when I ask them,I called support got same answer and they said it affect all users, there's no any technical news update in their website.I think they made a big lie to steal people money

8 October 2024
Unprompted review
Rated 1 out of 5 stars

I invested 5500 euros in various…

I invested 5500 euros in various cryptocurrencies. I was getting my earnings I was happy with the upgrade, I was on level 2 and I didn't need 3 because there was no way I would reach the amounts for the unlimited features. suddenly 6 days ago I enter the application happily and see that the account has been blocked. I start and send what they asked me again and again with constant rejections. my lawyer sent a letter to support that if the account is not opened we will take legal action and the answer was that for security reasons they could not talk to him but to the customer. please anyone who had a similar experience to inform if they had any positive result or if their account was deactivated permanently.

30 September 2024
Unprompted review
Rated 1 out of 5 stars

I don't recommend at all.

I don't recommend at all.. Without any reason they want me proof of funds and now my assets are blocked. I worked with very small amounts in my account... It's absolutely ridiculous , also the team rejected all of my documents. It's absolutely absurd. I can call them a thieves.

20 September 2024
Unprompted review
Vancelian logo

Reply from Vancelian

Hello,
We understand how frustrating this can be, but we must follow certain regulations, especially regarding fund verification. Unfortunately, the documents provided were not sufficient to validate this.

We have already shared the list of accepted documents with you, and we are here to assist if you need help submitting the correct files. Please don’t hesitate to reach out to us, we’re here to help resolve this as quickly as possible.

Thank you for your understanding and patience.

Best regards,
The Rayn Team

Rated 1 out of 5 stars

Do not serving eu residents.

They do not opening accounts to eu residents, which means they don't follow policies, but using their ones.

17 September 2024
Unprompted review
Vancelian logo

Reply from Vancelian

Hello,

Thanks for your feedback! Just to clarify, we definitely open accounts for EU residents. If you're experiencing any issues,, I encourage you to contact our support team, who will be happy to assist you in resolving any issues.

Feel free to reach out at support@rayn.finance. We're here to help!

Best regards,
The Rayn Team

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟

🌟🌟🌟🌟🌟

I cannot recommend Rayn and their Aktio token highly enough! This app is an absolute game-changer when it comes to staying compliant with regulations in the industry.

I am an early investor and although the token price has gone down, this has been an amazing opportunity to acquire more😁

Best of Luck to the team and its investors! I believe a growth such as Revolut had its coming up..🔥

13 April 2024
Unprompted review
Vancelian logo

Reply from Vancelian

Hi Alin,
Thank you very much for your review! We are delighted to hear that you appreciate Rayn and its Aktio token. Thank you again for your support and loyalty to our project!

Rayn Team

Rated 5 out of 5 stars

Great saving plan

The Blockchain vault is what conviced me. Great product.

8 March 2024
Unprompted review
Vancelian logo

Reply from Vancelian

Thank you for your positive feedback on our Blockchain Vault! We're thrilled it convinced you. Your support means a lot! Rayn Team

Rated 1 out of 5 stars

I'm an early funder

I'm an early funder, bought aktio back in the days. Since they update the app, i cannot enter the app with my credentials, i need to manually call the customer service. I reached out to support through my email adres so they know it's me. But nothing helps. Since they want to make people with money, money, they shouldn't forget that time is money, nobody wants to do a stupid call for your f-up. last time i used this and will not recommend to others.

1 March 2024
Unprompted review
Vancelian logo

Reply from Vancelian

I'm sorry to hear that you've encountered issues accessing our application. Could you please provide me with your contact details so that I can relay your situation to our customer support team? We want to understand exactly what isn't working and resolve this issue for you as soon as possible. Thank you for your patience and cooperation.
Rayn Team

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