Airtel India Reviews 

I have given a complaint for DTH set box not working. Even after 10 daya the issue is not rectified. I requeated for IP TV connection. 3 days over and no engineer calls up.. So disgusting and pathetic Airtel has become

I am extremely disappointed with Airtel DTH after-sales service. My DTH connection has not been working for the last 4–5 days. I have raised multiple complaints and contacted customer support several times. Every time I am assured that an engineer will visit "the next day," but no one has come.
I am paying for a service that I have been unable to use, and there has been no proper resolution or follow-up. The repeated promises without any action are very frustrating and show a lack of concern for customers.
If this issue is not resolved immediately, I will have no option but to request the removal of the DTH connection and switch to another service provider.
I request Airtel to either send a technician immediately to repair my DTH connection or arrange for its removal and disconnection without further delay.

I want to give them minus -100 . I don't even know how this company is operating. Most of store employees have no knowledge, unprofessional rude. Even customer service don't understand English and hang up. Worst customer service, unprofessional employees, Never use their service ever.

Majority of time their connection is down or super slow. I work from home and on a wifi package of rs 1100/ month but the slow and inconsistent internet connection has affected my productivity. Airtel used to be a brand but the services have gotten worse day by day.

Airtel care is only a disfunctional bot since weeks and months all you see after you answer gazillion questions is:
We apologize for the inconvenience, but our chatbot is currently experiencing some technical difficulties. Please try again in a few minutes. Thank you for your patience and understanding.

I just started this account and I am sick and tired of the mismanagement my ott platform has not been put on my name
My apple tv does not work i called them many times but no one bothers to answer snd if they do call they say we will come at a certain time snd no one shows up...call them again and they don't answer when j call from another number the answer because that could be a new account a new bakra to kill ..
It's bad the worst service
Advise not to pay anything until you get your services in order
Suresh M Mirchandani

Airtel has the worst customer service support or post sale services. My internet is not working due to broken cable issue since last 2 days and they are increasing the deadline without telling any proper reason or explanation. Their engineer not picking call and value for nothing! There is no credibility and accountability of any of the customer support staff. They are crazy and only trained to tell customer that they understand customer problem and sorry for the inconvenience without offering any real solution!! The Airtel must be ashamed of theiselves for claiming that they offer best wifi services, they are the worst from the bottom! Never every buy any internet or wifi services from Airtel. They are robbing and fooling customers in the fake identify of their brand.

Here I want to share my experience that I had with Airtel, Kodambakkam showroom. As I want to change my network connection from Jio prepaid to Airtel prepaid, I enquired this with the service person; he said that to change my network I need to swich over first to Airtel postpaid plan for 3months and then only I can switch over to Airtel prepaid plan. He showed the high value plan that I must take. I told him that I never heard this type of forceful plan anywhere for changing the network. He said that this is procedure that we have been told to follow. I told him that I prefer to stay with my existing network itself.
Later I enquired in another Airtel showroom and asked about these details. They told me to bring photocopy of address proof, they will change the connection within 3days and nothing else to be done.
Then I came to know that there is no such procedure for changing the network as told in Kodambakkam showroom. All they want is to sell their postpaid plan who does not know anything about them. This is not right thing; one should not cheat customer for selling their postpaid plan.

past 2 days internet is not working. when calling the customer each and every time they are telling 2 hours later than the earlier promised time. now the promised time is 3 days later that is 04.07.2026. apart from this breakdown everyday there is un- planed maintainace so roughly everyday we dont have connection

My experience with Airtel AirFiber has been extremely disappointing.

From the very beginning, I faced frequent connectivity issues and poor service. Despite raising multiple complaints and following up several times, the issue was not resolved promptly. It took a long time for the technical team to replace the modem, and only after the new installation did the connection start working properly.

What was even more frustrating was the billing process. Even though the service was not functioning as expected for a significant period, I still had to follow up separately with the billing team regarding the charges. As a customer, I expected better communication, faster resolution, and fair billing.

While I appreciate the technician who eventually resolved the issue by replacing the modem, the overall customer support experience was slow, stressful, and required too many follow-ups.

I hope Airtel improves its customer service, complaint resolution time, and billing process so that other customers don't have to go through the same experience.

Airtel network is a very very slow

I am extremely disappointed with Airtel Wi-Fi and DTH services. I have been facing issues since day one.

It takes a very long time to connect with customer care, and even after getting connected, the representatives are unable to resolve the problems. Every time I am told that the issue will be resolved within 24 hours, but I neither receive any follow-up call nor any solution.

Overall, it has been a complete waste of money. Based on my experience, I would not recommend Airtel Wi-Fi or DTH services to anyone.

Certificate for Poor Service – Airtel Fiber
We installed Airtel Fiber and could use it for only 1–2 days before the connection stopped working. We raised 6–7 service requests, but no technician visited. One representative promised a visit on 27.06.2026, so my father and I took leave from work. No one came or even informed us. This is extremely disappointing. I have now asked customer care to collect the Airtel equipment. If no one responds, I will dispose of it. Very poor service and a complete waste of our time.

No connection for airtel wifi since yesterday morning. 2 days passed with no hope of recovering still. .What makes it worse is the complete lack of accountability from customer service. Raising a complaint is a nightmare—the support team just offers vague promises, letting us know that they will solve issue on priority all fake, and technicians fail to show up for scheduled home visit. Even on 2nd day i get below message but noone picks the call.

Hi, your service request 11033550758 has been assigned to engineer MOHAMMED IRFAN (08792950377). He will contact you on 27-Jun-2026 between 04:30 PM - 05:30 PM. To track your request or reschedule appointment as per your availability,

Worst, worst & the poorest company ever! They are nothing else but a money laundering company, this company is not trust worthy! I just purchased airtel black wifi connection in nellore(ap) which was totally a mess...and when coming to mumbai when I thought to change the wifi system, they scammed me by taking extra money for the same wifi connection in the name of new connection 😠 even after complaining so many times they are still making excuses and delaying/ignoring my complaint and also after complaining to the senior authorities they still tell us to pay more for cancelling the service.
Airtel is the worst and dirtiest company ever! Never take any connection from this company
To be honest, even this company doesn't even worth for 1 star it's a 0😡
Airtel is a perfect example of money laundering 😡

Worst worst worst service airtel no response from technician literally don't go for airtel fraudelt service

Airtel has have horrible installation problem. The sales guy will pitch and will take your money and nothing will happen. He will promise that installation will be done tonight or tomorrow morning. But actually nobody cares. By chance you get someone to pick up the phone they will give another phone of another person who will not pick up the phone and even if you do lodge complain at 1 to 1 line or 198 line you are tiket is meaningless. I have very bad experience and I am recommending that you should never pay any money until they install Wi-Fi.

Very disappointing experience with Airtel WiFi. The person from whom I got the WiFi connection installed was extremely rude and unprofessional in his behavior. Whenever I faced issues with the internet service, neither my calls were answered nor were my messages replied to.

The customer support and after-sales service are very poor. Customers are left without any proper assistance when problems arise. Based on my experience, I would not recommend Airtel WiFi to anyone. Airtel should seriously improve its customer service, staff behavior, and issue resolution process.

I am really frustrated with the customer service of airtel. The worst services in the telecom sector. They promise a lot before installation but never ever do the same after you install. I never ever recommend anyone to opt for the airtel WiFi as they don't care so why we.
And why this 1 star ⭐ rating? It must be negative.