What a sh*tty rebranding ! Makes absolut no sense and the credit card is freaking ugly compared to Eurocard gold! come on . I hate everything about it.
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Airplus is happy to take pre-payment for a full year of service for their credit card, but then just decide to stop the service with just 2 months notice, not honouring the full contract lengths. Wh... See more
Absolute crap and not trustworthy at all. Say they will stop services in 2 months (which is ready a shame,and sufficient to get the lowest experience score) but in reality services are already not w... See more
Everytime I have a problem and call the hotline I get friendly help. My last experience was with Helfried Ziesch, and he was very helpful and pleasant. Great customer service :-) The conditions wer... See more
Company details
Written by the company
AirPlus International is a leading international provider of corporate payment solutions. 55,000 corporate customers rely on AirPlus for the payment and evaluation of their business trips and other purchasing services. The products and services are marketed worldwide under the AirPlus International brand. AirPlus is an issuer of the UATP and Mastercard card schemes. The AirPlus Company Account is the most successful billing account within the UATP. For more information, visit www.airplus.com.
Contact info
Dornhofstraße 10, 63263, Neu-Isenburg, Germany
- airplus.com
1.6
Bad
39 reviews
Hasn’t replied to negative reviews
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Very bad customer experience with…
Very bad customer experience with highly inflexible staff that will not support you properly other than redirect you to online services.I would highly recommend to try a different bank - digital directly, don’t understand why they still have staff working as they send customers continuously links to self service
21 February 2022
Unprompted review
Terrible, avoid at all costs!,,,
I’ve had this card for 3 months and have had to call them about their mistakes 4 times already. I paid the full balance on the day I received the invoice and a month later they are still saying they haven’t received my payment. They now want to charge me for a missed payment even after they realised that the payment was made. They are also only available to take calls from Monday to Friday (8-5). What big company in this day and age are only able to help their customers from Monday to Friday?
8 May 2021
Unprompted review
Unreliable!
Airplus is happy to take pre-payment for a full year of service for their credit card, but then just decide to stop the service with just 2 months notice, not honouring the full contract lengths.
What is worse, that also means that all the insurance services that come with the card stop. So if you buy a holiday with the card to be able to use its travel insurance protection, you just lost that.
Never ever again!
2 November 2020
Unprompted review
Stops services and not trustworthy
Absolute crap and not trustworthy at all. Say they will stop services in 2 months (which is ready a shame,and sufficient to get the lowest experience score) but in reality services are already not working weeks before you get the email to notify you about this news. I paid a yearly fee but don't get services for 12 months. However that is not their problem, and no partial refund whatsoever.
Technology-wise (and thus security) I wouldn't chore them more than average, which for a company handling financial data is just not enough.
Help desk responds slow and not in the language you select on the phone.
21 August 2020
Unprompted review
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