AirPlus International GmbH Reviews 39

What a sh*tty rebranding ! Makes absolut no sense and the credit card is freaking ugly compared to Eurocard gold! come on . I hate everything about it.

For the first visit, the techs arrived on time, asked appropriate questions, conducted a thorough inspection of the health of the heating and a/c, and explained the results. A satisfactory experience.

The customer service displays an almost impressive degree of incompetency.
I had a problem I was trying to resolve with them for a month and a half.
I couldn't use my card online because I was unable to log into the airplus app. I had been trying to log in using the linked external ID verification app, but Airplus didn't recognize my account when I logged in that way. I tried repeatedly to call customer service but keep receiving a message that the call cannot be connected. It wasn't just my phone - I tried this from multiple phones and received the same message.

I then reached out to the customer service by email, and while I did get responses, the responses seemed to indicate that the customer service agents don't actually read the emails they're responding to. In a single email chain, I received:
- Six recommendations to solve the problem by calling the customer service line (after explaining - each time - that the line was not working)
- Three enquiries if I had an error code ( after I sent the error code and screenshots of the error screen in my first email and each of the other times it was requested).
- the helpful information that the reason my online payments are not going through is that I needed to approve them via the Airplus app (after three times explainining that the problem was that I was not able to log into the Airplus app). They also offered at this point that I could call the customer service line to have them walk me through the process. I think this was after the third time I'd reiterated that their phone line doesn't work.
- the recommendation that an account administrator in my own company could help to check if I had an account - which would be a very helpful recommendation! Except that they then gave a list of contacts in my company, none of whom actually work at my company. None of those names are in our people database.

After a month and a half, the problem is finally solved. How? After the third time I sent them my error code, it seems someone actually looked at it, and found that it meant the email addresses didn't match. They had the wrong email address on file for me. They then updated it, and the problem was solved. In the end, getting a solution for the problem has actually managed to further underline the overall incompetency of the service - if they had read my first email thoroughly and looked up the error code that I shared at that time, this could have been resolved a month and a half ago.

Had a credit card fraud and Airplus didn't care to be cooperative. Not to the lawyer, not to the police not to me. Even the merchant would have been happy to refund me... Don't even get in contact with them. Even the police was suprised how incooperative this company is

Customer service is shocking. Over a month to deal with a simple DD query. Always get the same name on email correspondence I.e staff won't share their own names and will not provide the names of directors. Refuse to provide their alternative dispute resolution process or escalate queries. Worst Customer service I have ever experienced !! the fact they dare not give their own names speaks volumes.

Crap service. My card was blocked without explanation, no further info, no new card. Silence. Super slow email response (3 days) and utterly useless. When I then called them, I had to pay 2,30 Euros a minute (!). My 19 min call to have them send a new card cost me 45 Euros.
My previous card was also jumping through hoops (letters and emails) just to get the card delivered. Stay away. Utter junk and super expensive.

i can only agree with the previous reviews.
the ordered goods were demonstrably not delivered.
i will return the monthly direct debit and contact the bafin and consumer protection.

Extremely frustrating experience. The UX is awful, and their system (if you can even call it that) had an error that sent a "oustanding payment demand" to my managers, even though there was no outstanding balance!! I had to go through multiple discussions with both my manager and the finance department to resolve the mess created by AirPlus. I would never recommend using AirPlus services!

The user interface of this credit card provider is awful. The website is super basic and designed for you to not find things so you eventually just don't pay in time and find it difficult to understand your balance. The iPhone app is even worse as you cannot even see your statements there (????) it is just a means to pay with the card and see your balance.
Instead of just paying the balance you have to pay against a given reference from a given statement, making this very bureaucratic for a process that in this day and age should be almost automatic. Again, one could say that this is designed to ensure you forget a particular statement or you miss one of the numbers of the reference.
I would leave them, but I can't, cause it is what my company has given me! I have 2 personal credit cards and they are so easy to use but this AirPortal is just the worst of the worst.

The only good thing is the card design which is nice but the rest is just so bad.

Awful company, kept me waiting for over 4 hours, kept cutting me off, the portal was meant to send me somewhere else but it didn't, complete waste of time, use someone else, these are awful

I have to use them as they have contract with my company. I can’t able to move my application forward due to their strange complex process. Horrible customer service. The email and phone number provided to contact for query don’t work. When I am able to get alternate email, no one replies to query. On call no assistance provided which is useful. If the start is that, guess what in future. I am giving my company strong feedback to end using their service.

First of all, this is marketed as a « free » company card, except when you look at your bank statements you see that they charge you « cross-border fees » every time you use your card out of your country, and that is including the Eurozone (I thought that the whole point of having a corporate travel card was to use it abroad…?). Once you add everything up, it turns out WAY more expensive than other paying cards. Also had a chargeback issue that took months an and official complaint to resolve (again, the whole point of using a credit card is the possibility to use cargeback as an insurance…). So, definitely do NOT recommend, there are many better cards out there

Since December 2023 we have been trying to activate my corporate card , to no avail as the technical issues persist. After completing the laborious activation and information compilation process I have now been informed that all is expired and I would have to start again. Not to be recommended because if the start does not work or go well then imagine everything else.

Poor customer service, almost nobody works. Nothing gets resolved. Even their head office never got back on my official complaints made in 2022.

AC not working after maintenance work and was told the unit was in good condition. Then they said AC. has a leak. No explanation. Poor quality. We shouldn’t buy the service contract. The unit was working fine until the maintenance work.( AirPlus , Alexandria VA)

Avoid, service is low quality

Everytime I have a problem and call the hotline I get friendly help. My last experience was with Helfried Ziesch, and he was very helpful and pleasant. Great customer service :-)

The conditions were better in the past, for instance I don't understand why I can't pay my balance in advance anymore, instead it has to be drawn from my bank account, one and a half month later. That sucks, thus only 4 instead of 5 stars.

Avoid at all costs!
Despite of paying every month 1k-2k they blocked my card for a payment of 4€ which they never instructed me to do, a dunning letter was sent to me and to my employer (!!!!) for this. Counting days for having everything with them cancelled.
Worst.company.ever.

Terrible service from this company on a corporate card.
Have had constant problems with direct debits not being taken despite sending new DD mandates.
Also due to DDs failing I had to pay invoices directly by debit card on the AirPlus website. However the account balance doesn’t get updated and my employer then gets chased for outstanding debit, despite having paid it! All very embarrassing and have wasted far to much valuable time overcoming this companies incompetence.