AirfareNetwork.com Reviews 

I WOULD ADVISE EVERYONE AGAINT USING AIRFARENETWORK.CO.UK AND TO BOOK YOUR TICKET EITHER DIRECTLY WITH THE AIRLINE OR THROUGH A REPUTABLE AGENT. THEY ARE ON SKYCANNER, BEWARE!

I had my Turkish Airlines flight cancelled by the airline on the 9th of February 2020 due to adverse weather conditions spreading across the UK and I have been trying to get my money back ever since then, for 4 MONTHS. As I bought tickets from airfarenetwork.co.uk I can’t go through the airline direct, which would have reimbursed me straight away, but instead I have had to deal with THE MOST HORRENDOUS CUSTOMER SERVICE through Airfare Network. The customer service representatives are EXTREMELY RUDE (the language they use, picking up their personal phone whilst on the call and putting you on extended periods of hold and more), I’ve been told that IT'S OKAY FOR ME TO WAIT AS I PAID LESS THAN WHAT I WOULD HAVE PAID ON THE AIRLINES WEBSITE which is a totally ridiculous notion. The call center is not helpful at all as THEY ARE PUSHING YOU TO GIVE UP it seems, so that you don’t get your money back for your cancelled flight. I’ve spent hours and hours on the phone without success, and after asking repeatedly to be put through to a Manager, I have been passed to so called RODRICK, who is quite frankly, USELESS. Every time I have called, I have had the same story that I need to call back in so many days and every time I have to endure a long wait, this repeats and repeats. The excuse I keep getting is that the company can't get the money back from the airline, but the reality is that as a customer I paid these people in trust and my consumer rights with my booking being cancelled should be a full refund, which one would expect to be paid back in a timely manner. Speaking to the airline direct, they confirmed that they would have reimbursed me straightaway, but as I used an agent, Airfare network, I need to go through them and that they will refund me. We’re nearing June and I am still waiting and I will continue to pursue this and to spread the word of what an AWFUL, TIME-WASTING and UNTRUSTWORTHY company they are…AVOID THIS COMPANY.

Excellent call with Edward and achieved everything I wanted. Thank you so much. Great customer service

Really great price and was able to get a refund on my flight easily over the phone. No waiting on hold. Thanks!

There has been some trouble getting return flights - flight changes were made and I wasn't able to take the flight as planned as I wasn't informed. I paid the flight difference and Edward has been very helpful with this to get me re-booked.

Clive was a great help! Sorted out my issue with ease.

Had 3 flights cancelled due to the corvid virus . Stuck in the USA for an extra four weeks . Only found out flights were cancelled when i rang the agent . Agent never rang me back with alternative flights . No email or call to let me know that flights were cancelled . If i hadnt of phoned i would of not known .
When speaking to each of the agents they were very good . But lack of communication via email or phone was frustrating.

The agent is very helpful.

Thank you.

Edward has been very kind and patient with me. I understood all the information from him. I hope to continue working with your company this way.

Excellent customer service. Thankyou Edward to help with my booking. Look forward to book to airfare network.

Warning
I am so disappointed in how my situation was handled.
The initial booking team were absolutely outstanding. - I booked a flight to NYC on Jan 6th and included a cancellation insurance. The team were just brilliant.
Unfortunately due to a change of plan I almost immediately had to cancel. I received confirmation of cancellation - agreed to it and was told my money would not be returned until about 10-12 weeks later. Okay...so be it.
12 weeks on and multiple attempts at communication having failed I have received nothing. - More than 720 GBP to be returned to my account.
I shall of course take this further but be mindful of this.
The sad thing is I am almost entirely sure that the great customer service folk you deal with initially can do absolutely nothing about the company they work for.
To the management - you do nothing but ruin your business and reputation.
To other customers...just dont.

I wish I could not even give it one star

Bought a ticket to go to goa , during to covid19 the airlines are offering a travel voucher to use for a later date.
Called Airfarenetwork regarding same and I'm told that the voucher can only be used for that region.

Contacted Emirates for advice, I was told that since it's a voucher from Emirates, I can use it for any destination.

Airfarenetwork are not offering any voucher but and email with a ticket number restricting you to only that region. I want my money back

I would suggest you guys don't book any flight with this company because it will be a question for you that you will get your tickets or not ,or you just provide your card details to them to misuse. This company is a fraud company check reviews for airfarenetwork // faregeek and book airfare as all are same with different website .

I have made the flight reservation while reserve the flight asking the card details for make the payment
After few minutes i receive the email for cash deposit or bank transfer
for the reservation
its looks like a fraud company for collecting the card details

I was surprised and concerned to receive an email—not confirming my booking - but confirming my itinerary 'In Queue for Ticket Issuance'—(this wasn't confirmation of flights and I hadn't yet been charged). I then received a phone call from Delaware which was an up-sell: 'For just £90 more, we can do you an itinerary with only one stop'—perhaps helpful, but I asked him not to up-sell me and 'please just confirm my exisiting booking'—(this was amidst coronavirus concerns - so my layover choices were important). He said 'no problem' and hung up on me. Rude because I still had questions, like 'when will my flights be confirmed?'. Fortunately, flights were confirmed 4 hours later. Scary service, guys! A bit more information would have made this much less stressful.

DO NOT BOOK WITH AIRFARE NETWORK!

I booked a flight and later got a call to say the prices had increased quite significantly.

Very difficult to work with, also ambiguous in telephone calls and correspondence which is highly frustrating.

When I checked with the airline direct, they explained that should not happen if you have your confirmation email (which I did).

In the end I had to cancel my flights which caused huge inconvenience.

Book direct!

As you see from the multiple other users. It seems it is common practice for Airfare Network to take your booking by ensuring they are the lowest cost option and then they call you up late in the day and advise that you have to pay an extra £xxx in order to keep the flight as the price has gone up. Looking at the other comments, this has happened far too often for it to be a coincidence.

Booked flights to Dubai with this third-party travel agent through Skyscanner. I confirmed the booking on website thinking that price was the agreed price, I had confirmation of the booking by email with out the realise of tickets which I thought was odd. around 6 hrs after the booking I had an email saying I had to send a government approved photographic identification and a picture both sides of the credit card to verify the booking, which followed by saying the price is not guaranteed until I'm verified (this was not mentioned during the booking process). So sent these pictures within 10 mins of receiving the email, which made question myself how legit is this company as usually its the banks job to make sure you are legitimate buyer. A day later I received a phone call by an extremely rude caller demanding £31 to continue the booking, which I refused to do and cancelled. The caller was saying that the prices have gone £150 since the booking, which was not true as I checked their website and the price was the same as price I booked it for! you can see that this company are offering stupidly cheap flights which are too good to be true, then hoping to pay additional funds. I booked with flysharp.com shortly after where as soon as I confirmed booking, they released tickets instantly! do not book with this company unless you want to pay more the day after the confirmed booking

10 hours before my flight my ticket had not been issued.

I called and was told it would be issued in the next 90 minutes. It was not issued.

I called again and was told it would be issued in the next 3 hours. It was not issued.

I called again and then finally my ticket was issued.

This was a stressful experience as it was important I got this flight.

Terrible. Booked via SkyScanner and Airfaire network waited three days to confirm the tickets. They then called to say flights had gone up by £150! All seemed a bit uncomfortable asking for lots of personal info, saying they had called me when they hadn’t. I cancelled in the end and booked cheaper with another provider. Don’t use.

I've used Airfare Network numerous times to book my flights to the U.S. They are consistently better value then any other provider and the customer service is excellent. I have recommended them to lots of people and will continue to use them in the future.