Ordered it Friday afternoon with delivery date following Tuesday, it turned up Saturday morning. Really good bit of kit. Can't hear it in bedroom but can still feel fan on lowest setting. Looks well... See more
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Review summary
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Reviews shaping this summary
order was delivered promptlv but was showing in my emails as from energy saving bulbs which threw me a bit. However when it arrived it became clear so OK It turned out that I did not need it when t... See more
Brilliant service, easy online shop with full explanation of products. Ordered and as promised (once the bank holiday was over) next day delivery was indeed covered too! Lovely product the dogs and ou... See more
Company replied
Absolutely delighted with my purchase of a portable air conditioning unit - and with the service received. Ordered Thursday, delivered Friday I will be buying a second unit when they are back in... See more
Company replied
Company details
About Air Con Centre
Written by the company
Here at Airconcentre we are a specialist seller of quality, branded Heating, Ventilation and Air Conditioning products inc Extractor fans, Dehumidifiers and Ducting.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
AirConCentre - the Heating, Ventilation and Air Conditioning specialists
Written by the company
- Thousands of product with next working day delivery
Contact info
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, United Kingdom
- 0800 865 4567
- sales@airconcentre.co.uk
- airconcentre.co.uk
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I still haven't received an order that…
I still haven't received an order that was dispatched Monday. I have had multiple promises of emails following up the order but have had none. The past 2 days NO ONE is answering the phone! Looking at most of the reviews for this company they look fake. I am worried have been scammed out of £620. Of course, this negative review will be buried under more fake reviews!
25 June 2026
Unprompted review
Reply from Air Con Centre
Hi Lisa,
Thank you for taking the time to leave your feedback. We're sorry to hear you're feeling this way and understand how concerning it is when an order is delayed.
We would, however, like to reassure you that the suggestion our reviews are fake is incorrect. Trustpilot has its own verification processes in place, and we can confirm that our reviews are from genuine customers.
Regarding your order, our team has already contacted DX to investigate the delay and we're currently awaiting their update. As soon as we receive further information, we'll be in touch with you straight away. Due to the exceptionally high demand during the recent heatwave, we've temporarily closed our phone lines so our team can focus on responding to the large volume of emails as quickly as possible. We're doing everything we can to support all of our customers and appreciate your patience while we work to resolve this for you.
Best regards,
Elise
Next day delivery
Next day delivery, as promised. No issues, no damage, aircon as described.
17 June 2026
Reply from Air Con Centre
Good Morning,
Thank you for your great review. We're so pleased to hear your order arrived the next day as promised, in perfect condition, and that your air conditioner was exactly as described. We really appreciate your feedback 📦
Best wishes,
Elise
Fantastic service
To be honest, I was not expecting them to meet the next day delivery prompts on the hottest day of the year. But it arrived on time, delivered into the flat and works perfectly. An excellent experience.
24 June 2026
Unprompted review
Reply from Air Con Centre
Hi Peter,
Thank you so much for your wonderful review. We're delighted to hear we exceeded your expectations with our next day delivery, even during such a busy period. It's great to know your order arrived on time, was delivered into your flat, and that you're happy with your air conditioner. We really appreciate your kind words and your support 😊❄️💙
Best wishes,
Elise
Pulling customers legs
This should be a professional company selling aircon units? To my experience, the answer is NO.
I purchased on 17th June a portable unit for £619 thinking of getting one just before the heatwave currently in the UK. I received the unit the following day (left in the lobby because, according to their T&C they do not take ‘responsibilities’ in bringing a very heavy item to the flat’s front door). Once collected I found out that the unit was a return because the box base was missing its original packing. The base was the polyester base all wrapped up with brown packing tape. One of the 4 straps was missing. On top of it, when unpacked, the screws that should fix the window panel were missing and part of the plastic grill where the duc/tube is attached was broken.
Item received at 8:30AM, on the phone at 9AM advising issue and sending email with photos.
I requested a collection and refund. But first I had to wait to receive new straps via post to secure the box. Another 3 days gone. After that I had to wait another day before having the collection booked. We are already in the middle of the heatwave with me without aircon.
The collection is arranged for the 24th where I am forced to carry a 37kg unit from the 5th floor to the lobby, because, again, the courier T&C refuses to collect it from my front door. Couriers are professional people that have industrial/heavy duty trolleys and would not have any issue at all to collect from a front door in a building with a lift. But no.
So I specifically gave instructions (accepted by the customer services) to advise in advance once they are near my address as I do not want to leave a pricy item unattended in the lobby, without considering the physical strain of moving such heavy item. An aircon in the middle of a heatwave left unattended is not wise. I was told that the couriers are aware of these issues, they would have called in advance and waited in the lobby for the customer to bring the unit. I wated at home all day, from 9am to 5pm, in the scorching heat while I should have been nice and comfortable with air con at work but nobody came, no calls, no advising, nothing! I tried to call the company but now they do not even take calls!! ‘Send an email’ the recording message says.
Customers completely cut out with no possibility of having support, help and an explanation of their failures. And still, I am again in the middle of a heatwave trying to have my money back because I am short and cannot buy another aircon without having my refund. God knows when and if they are going to answer and I am stuck here with no money and a massive 37kg faulty and recycled unit that has to be collected. I can understand that with what is going on with the weather these days they might be extremely busy, but this is not how to treat a customer that has been like ‘cheated’ with a faulty someone else return. I deserves to be professionally assisted. My experience can only making me saying that the Ari Con Centre is a disgrace. I will contact the BBC Rip Off Britain because to cut out customers who need support is pulling their legs. I have to go to work! I cannot afford to stay at home in the heat waiting for them every day hoping they will come to collect a faulty recycled unit!!
17 June 2026
Reply from Air Con Centre
Hi Emy,
Thank you for taking the time to leave such detailed feedback. We're very sorry to hear about your experience and understand how frustrating this has been, particularly during the recent heatwave.
The unit was collected and delivered by a third-party courier, and while we always raise issues with them when things go wrong, we unfortunately don't have control over their collection processes or policies. For health and safety reasons, collections from flats are often carried out from the building entrance rather than individual apartments. We appreciate this isn't ideal, especially with a heavier item.
Regarding the return, replacement straps had to be sent before the collection could be arranged to ensure the unit could be transported safely. Once these were delivered, we booked the collection as quickly as possible. We're very sorry the courier then failed to attend as scheduled. We have raised this directly with them and have been actively chasing for an update. While we're continuing to respond to your emails, we're unfortunately waiting on the courier to action the collection before we can move things forward.
We completely understand how important it is to get this resolved, especially during the heatwave. At the same time, we're experiencing an exceptionally high volume of enquiries, and we're doing our best to support every customer as quickly and fairly as possible. While we appreciate your urgency, we also have to ensure all customers receive the same level of care and attention.
We're also sorry the unit wasn't in the condition you expected on arrival. This certainly wasn't intentional, and we would never knowingly send a faulty product. We understand your frustration and appreciate your patience while we continue working with the courier to resolve this as quickly as possible.
Best wishes,
Elise
Reply from Air Con Centre
Hi Maite,
Thank you for your great review. We're so pleased to hear your order arrived the very next day. We really appreciate your feedback 🚚
Best wishes,
Elise
Super fast delivery and great AC…
Super fast delivery and great AC unit,but a little noisy.
19 June 2026
Reply from Air Con Centre
Hi P,
Thank you for your lovely review. We're so pleased to hear you're happy with your air conditioner and our super fast delivery. We appreciate your feedback about the noise too, and we're glad the performance has made it a worthwhile purchase. Thanks for taking the time to share your experience 🌬️
Best wishes,
Elise
Easy ordering process
Easy ordering process. Arrived the next day as promised. Good quality air con.
19 June 2026
Reply from Air Con Centre
Hi Bob,
Thank you for your lovely review. We're so pleased to hear you found the ordering process easy, your air conditioner arrived the next day as promised, and that you're happy with the quality. We really appreciate you taking the time to share your experience 😊
Best wishes,
Elise
Great people
Great people, great customer service. No problem. Whatsoever had a problem with a tap, didn't come? They gave me another one an. Alternative one and even a better one. God bless them
19 June 2026
Reply from Air Con Centre
Hi Farid,
Here's your response:
Thank you for your wonderful review. We're so pleased to hear our team was able to help when there was an issue with your tap and that the replacement worked out even better for you. It's great to know you had such a positive experience with our customer service, and we really appreciate your kind words. Wishing you all the best 😊🙌
Best wishes,
Elise
Speedy delivery & great AC
Great AC at a great price and quick delivery - what more could you ask for?? 😎
19 June 2026
Reply from Air Con Centre
Hi,
Thank you for your fantastic review. We're so pleased to hear you're happy with the great value, fast delivery, and your new air conditioner. It's wonderful to know we delivered exactly what you were looking for 😎
Best wishes,
Elise
Air-conditioning unit delivered quickly
The air-conditioning unit was delivered really quickly and arrived just in time for the heat wave where it makes a real difference.
16 June 2026
Reply from Air Con Centre
Hi Steven,
Thank you for your lovely review. We're so pleased your air conditioner arrived so quickly and just in time for the heatwave. It's great to hear it's already making such a real difference, and we really appreciate you taking the time to share your experience 🌞
Best wishes,
Elise
Ordered a sir con machine arrived with bits missing phone customer service told by a very rude girl to email with photos still not herd from them it’s a very expensive ornament I wouldn’t recommend
Ordered a sir con machine arrived with bits missing phone customer service
19 June 2026
Reply from Air Con Centre
Hi Chris,
Thank you for taking the time to share your feedback. We're sorry to hear you've been disappointed with your experience. Due to the recent heatwave, our customer service team is experiencing an exceptionally high volume of enquiries, so responses are currently taking up to 72 hours. Having looked into this, we also can't see an email from the address registered to your order, which is what our team advised yesterday. If you could resend your email from the registered address, or let us know your order details, we'll be happy to investigate this further and help resolve the issue.
Best wishes,
Elise
Reply from Air Con Centre
Hi Chris,
Thank you for your great review. We're so pleased to hear your order arrived quickly and that you're happy with the product. We really appreciate your feedback 🚚
Best wishes,
Elise
Reply from Air Con Centre
Hi Jake,
Thank you for your lovely review. We're so pleased to hear your order arrived quickly and that you're happy with the product. We really appreciate you taking the time to share your feedback ⭐
Best wishes,
Elise
I ordered from Air Con Centre on…
I ordered from Air Con Centre on Saturday expecting next working day delivery, assuming this would be Monday or possibly Tuesday if there were delays. When I hadn’t heard anything by Monday, I emailed for an update but received no response. I called on Tuesday and was told they would investigate and get back to me, and later found out the item was actually out of stock. On Wednesday I was informed by email that the item had finally been dispatched, meaning delivery would be at least another two days. Five days later I am still waiting for the item. Overall, I feel communication was poor and the issue only came to light because I chased it, otherwise it may have gone unnoticed. I would rate the experience three stars due to the delays and lack of proactive updates.
20 June 2026
Unprompted review
Reply from Air Con Centre
Hi Joseph,
Thank you for taking the time to leave such detailed feedback. I'm really sorry for the delays and the lack of communication you experienced. Having looked into your order, it appears it was affected by an issue with our external DPD warehouse, where orders placed on or after Saturday were incorrectly allocated to a later shipping date and had to be manually amended. I'm also not sure why your order wasn't dispatched sooner, as we didn't appear to be out of stock of your item and DPD had confirmed these orders would be shipped on Tuesday for delivery the following day.
I'm pleased to see your order is now out for delivery today, and your one-hour DPD delivery timeslot should be available shortly. We're very sorry for the frustration this has caused and appreciate you bringing your experience to our attention.
Best wishes,
Elise
Speedy delivery and reasonable price
16 June 2026
Reply from Air Con Centre
Hi Anon,
Thank you for your great review. We're so pleased to hear you were happy with the speedy delivery and found our prices reasonable. We really appreciate your feedback 💙
Best wishes,
Elise
Quick delivery and good communication …
Quick delivery and good communication ..window kit was a bit fiddly but otherwise very happy overall
19 June 2026
Reply from Air Con Centre
Hi Sam,
Thank you for your lovely review. We're so pleased to hear you were happy with the quick delivery and communication. We appreciate your feedback about the window kit too, and it's great to know you're very happy overall. Thanks for taking the time to share your experience 🙂
Best wishes,
Elise
Star
I was very impressed given that I ordered the item on Friday and it turned up Saturday morning. I needed it by the Monday so that was a relief. Also, It was a very good deal and nothing was charged for delivery.
19 June 2026
Reply from Air Con Centre
Hi Martin,
Thank you for your wonderful review. We're so pleased to hear your order arrived so quickly and in plenty of time for when you needed it. It's great to know you were happy with the price and appreciated the free delivery too. We really appreciate you taking the time to share your experience 🚚😊
Best wishes,
Elise
Device broken when unboxed
Order AC-0176423 - Device broken when unboxed.
Clearly broken during manufacture so not Aircon Centres fault really. You can see that from the way the assembly was forced.
Been trying for for a week to contact Air Con Centre multiple ways to resolve it; still no reply. Checked email addresses on returns forms - all good.
Terrible support service.
19 June 2026
Reply from Air Con Centre
Hi John,
Thank you for taking the time to leave your feedback. We're very sorry to hear your unit arrived damaged and understand how frustrating that must have been. We did reply to your returns request on Tuesday, however it appears our response bounced back due to an incorrect email address. We can see you've since sent another email, and a member of our team will be in touch as soon as possible to help resolve this for you. We appreciate your patience while we get this sorted.
Best wishes,
Elise
Ordered,and had my delivery early next…
Ordered,and had my delivery early next day,spot on service.
18 June 2026
Reply from Air Con Centre
Hi Jonathan,
Thank you for your feedback. We're pleased to hear your order arrived early the next day and that you were happy with the service. We appreciate you taking the time to share your experience 👍
Best wishes,
Elise
Reply from Air Con Centre
Hi Christopher,
Thank you for your feedback. We're pleased to hear you were happy with both the service and delivery speed. We appreciate you taking the time to share your experience 👍
Best wishes,
Elise
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