Big shout out to Michelle in customer services who helped me to exchange my too large Gala sandals for the next size down in gold. She provided excellent customer service and swift delivery. I'm delig... See more
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Review summary
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Reviews shaping this summary
Bought some lovely shoes however the fit wasn't quite right. A quick phone call & a replacement pair was sent out before they had received the original pair back, which was great as I needed them... See more
Company replied
Absolutely gorgeous shoe and so comfy. I can no longer wear heels for very long so these are the perfect alternative for me. Needed something more dressy for a party and daughter’s graduation and thes... See more
The Anais shoes are so dainty, pretty and comfortable, well-made with the softest leather, attractively packaged and delivered at the speed of lightening! I have wide feet, so sized up and am delight... See more
Company details
About Air & Grace
Written by the company
We make astonishingly comfortable shoes that quite simply look amazing.
After 20 years creating footwear ranges for international brands, our founder Claire became increasingly frustrated with the idea that comfort and style couldn't exist.
Nine years on and we're now a small but mighty team of specialists, putting our heart and sole into every shoe we create.
Style and comfort are key - all of our shoes, boots and sandals have layers of high-performance memory and recovery foams built in.
We're passionate about responsible manufacturing. Our materials are sourced from accredited suppliers who operate to the highest standards, and manufacturing our shoes in Europe means fewer miles to travel.
We’re also fierce advocates of slow fashion and believe great design is seasonless. The cycle of endless discounting and throwaway fashion has a huge impact on our planet, that’s why our philosophy is 'buy fewer, choose better'.
A philosophy that means enduring quality is built into every shoe we design, so that you’ll love to wear your favourite pair, again and again.
SHOP NOW contact us
What makes our shoes so special?
Written by the company
- Our patented Tender Loving Air® Technoogy
- Hidden in our trainers you’ll find our patented Tender Loving Air® comfort sole that made us famous. We're told it's like walking on a cloud... Unique to Air & Grace, our patented Tender Loving Air® comfort sole combines layers of high performance foam cushioning to give you that “astonishingly comfortable” feeling underfoot. We use the best, high performance materials, usually only found in sports shoes.
FREE UK Standard Delivery
for all orders £125 and over
Standard deliveries usually take 2-4 days to reach you from dispatch. We aim to dispatch the same working day if the order is placed before midday.
We offer a FREE exchanges (UK only) using Royal Mail.
Contact info
Unit 5 Lloyds Wharf, Mill Street, SE1 2BD, London, United Kingdom
- 02039954713
- hello@airandgracelondon.com
- airandgracelondon.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Brilliant customer service
Brillian, helpful and prompt customer service and really great shoes!
3 July 2026
Anais Pointed T-Bar Flats: Fuchsia Pink Suede & Bronze
Absolutely gorgeous shoe and so comfy. I can no longer wear heels for very long so these are the perfect alternative for me. Needed something more dressy for a party and daughter’s graduation and these are perfect. I feel very elegant and have had many compliments wearing them. Super fast delivery too.
2 July 2026
Arrived really quickly
Arrived really quickly, great suede in good colour and very comfortable as always.
2 July 2026
This company sells beautiful and more…
This company sells beautiful and more importantly, comfortable shoes! Delivery was very quick and the items well packaged.
3 July 2026
Beautiful evening/party shoes
I ordered Loulou Pointed Flats and was slightly worried about sizing as I am an in between size. So as advised, I ordered a 40, which fits perfectly. They are beautiful shoes and I am looking forward to wearing them.
2 July 2026
The website is easy to use
The website is easy to use, I received the trainers very quickly. I was very happy with my new trainers, and they were very comfortable to wear. The sizing was true to size.
1 July 2026
My third pair of Talia sandals!!
My third pair of Talia sandals!!! LOVE LOVE LOVE them!!!!! Comfiest sandals ever especially in this heat!!! I have the black, the gold and now the Zebra print! They are like walking on air they are so so comfy and look fab with everything from shorts to dresses to jeans. They are true to size. Thank you Air and Grace from me and my very very happy feet 😂👣❤️ xxx
29 June 2026
Gorgeous sandals
Gorgeous sandals. Beautiful colour and really comfortable. Also experienced amazing service. Would thoroughly recommend.
29 June 2026
Paid for returns when the sizing wasn’t…
Paid for returns when the sizing wasn’t consistent with previous shoes
26 June 2026
Reply from Air & Grace
Thanks for your review. We are sorry you're disappointed. Gala is a very different style shoe to the Freya. Gala is an open toed sandal and Freya was a hiking boot. Different styles of shoes will have slightly different fits as with clothing, and please always feel free to contact us for any sizing advice on each style.
Had some issues with the shoes I…
Had some issues with the shoes I recieved which was quickly sorted with another pair
24 June 2026
Ordered the fabulous gala two bar…
Ordered the fabulous gala two bar sandal and they are just wonderful..perfect fit, lovely tan suede.
Had a small issue with glue showing on the upper part of the sole,contacted custome services who dealt with the problem in an exemplary way. Would 100% recommend both the company and the sandals
26 June 2026
Order placed 24/4/26
Order placed 24/4/26 following a notification e mail to tell me the item was back in stock. Said dispatch in 2 days at top of e mail. Still no shoes 02/07/26. I do not think you should advertise products such as shoes when you are in no position to supply them. It is acceptable to wait 10+ weeks for a bespoke of big ticket item. Not a pair of shoes.
I ordered previous shoes with no issues and the product was very good. This second order has certainly put me off. It would be far more honest to take orders within a couple of weeks of dispatch. Not months.
2 July 2026
Unprompted review
Reply from Air & Grace
Thanks for your feedback. I can see you've purchased a pre-order with an advertised dispatch date in July. Please check your order confirmation email as it should also state it on there. Every pre-order will have a dispatch date stated on the website, the product page and confirmation email. If you would prefer us to cancel this order, please email us at hello@airandgracelondon.com, it's no problem at all. Thanks.
Excellent service and AMAZING sandals……
Excellent service and AMAZING sandals… the best that I’ve ever had! Now I need them in all colours.
24 June 2026
Great shoes delivered quickly
Shoes arrived very speedily.
This is my third pair in a new design.
I absolutely love them. Stylist, elegant and comfortable.
10 June 2026
Great shoes and just what I wanted
Great shoes and just what I wanted. Received earlier than predicted. Nicely packaged.
10 June 2026
Beautiful shoes with no ‘wearing in’ necessary!
I ordered 2 pairs of anais t-bar shoes in a 41 and 42 as I am an 8 normally but sometimes a 9 can fit. The 42 fit well so have returned the 41. I wore them today for my wedding and they were perfect, like slippers. Buttery soft leather and great flattering style. I’ll be ordering another pair for sure. Also received them earlier than date given, so a win-win situation. Thank you Air and Grace.
18 June 2026
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