I was always on whats appa nd also to direct me in lisbon google map was not eating my full data, and becaus e it was the first time i used airalo i am sure i have note even used my whole data being... See more
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Connectivity allows me to use the navigation apps to drive vehicles in European countries. Sometimes there are areas where service drops out.
We’ve used AIRALO in several countries around the world with no issues. If you’re struggling to figure it out they have great customer care. Also a video online to show you what you’re doing wrong is... See more
Company replied
I am now onto my tenth Airalo esim. From Europe to Japan to New Zealand to South America. Simple purchase and setup, completed before I leave. On arrival, airplane mode off, use esim on. By the time t... See more
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Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
- Travel Aggregator
About Airalo
Written by the company
Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.
What is an eSIM?
An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.
Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.
What is an Airalo eSIM plan?
An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations. You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days. Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!
How does it work?
- Install the Airalo app.
- Purchase an eSIM plan for your travel destination.
- Install the eSIM.
- Turn on your eSIM and connect to the internet upon arrival.
Airalo eSIMs are available for 200+ destinations, including:
- United States eSIM
- United Kingdom eSIM
- Turkey eSIM
- Italy eSIM
- France eSIM
- Spain eSIM
- Japan eSIM
- Germany eSIM
- Canada eSIM
- Thailand eSIM
- Portugal eSIM
- Morocco eSIM
- China eSIM
- Europe eSIM
- South Africa eSIM
- United Arab Emirates eSIM
Why choose Airalo?
- Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.
- We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.
- We are the eSIM pioneer and over 30+ million users trust us.
Why travelers love Airalo:
- Fast and efficient multi-lingual customer support.
- Flexible and affordable data packages, including Unlimited eSIMs.
- No hidden fees or surprise roaming charges.
- Unlimited eSIM packages with no hotspot limit.
- eSIM options for calls, text, and phone numbers.
eSIM FAQ
What does an Airalo eSIM package come with?
An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period. Airalo also offers calls, texts, and a phone number for 30+ destinations. If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.
How much does it cost?
eSIMs from Airalo start from US$4.50 for 1GB of data.
Does an eSIM come with a number?
Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase.
What devices are ready?
You can find a regularly updated list of eSIM-compatible devices at this link:
Who is Airalo best for?
- Anyone who travels, whether it's for business or vacation.
- Digital nomads who need to stay connected to work while abroad.
- Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.
- Anyone who wants an easy and affordable data alternative to their home network.
Can I use my SIM card at the same time?
Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).
Happy travels!
–Learn more about eSIMs and Airalo:
- Airalo Website: www.airalo.com
- Airalo Blog: www.airalo.com/blog
- Airalo Help Center: www.airalo.com/help
Join the Airalo community!
Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.
Privacy Policy
www.airalo.com/more-info/privacy-policy
Terms & Conditions
Contact info
6 Raffles Boulevard, #03-308 Marina Square, 039594, Singapore, Singapore
- support@airalo.com
- airalo.com
4.0
Great
36K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I was connected immediately on arrival…
I was connected immediately on arrival which made me secure in the knowledge that I would be able to call or find my way in a strange country
22 July 2026
top service everywhere
top service everywhere, easy to use. i love the suppprt they are offering. TOP!
22 July 2026
Reply from Airalo
It's fantastic to hear you’re enjoying our service and find it easy to use! We truly appreciate your kind words about our support team and are thrilled they made a positive impact on your experience. We’re excited to be part of your future travels!
- The Airalo Team.
Reply from Airalo
It's fantastic to hear that you've found our eSIMs so reliable! Your positive feedback truly brightens our day. We're here to support your travels and make your experience even better. Thank you for being part of the Airalo community!
- The Airalo Team.
Reply from Airalo
Hey there! We're so glad to hear you think our product offers great value. Your positive feedback means a lot to us, and it's fantastic that you're pleased with your experience. We look forward to being part of your future travels with our eSIMs!
- The Airalo Team.
Issue with an eSIM was very frustrating…
Issue with an eSIM was very frustrating and time consuming to resolve. No longer have confidence in the services. Endless rabbit holes for support
22 July 2026
Reply from Airalo
Hi Jordan,
Thank you for sharing your feedback with us. We are so sorry for the frustration and hassle you experienced while trying to get help, as we know how important it is to have a smooth, effortless process when you need assistance.
We truly value your trust and want to make things right for you. Our team has already sent a follow-up email to the address linked to your account so we can review what happened and provide an appropriate solution. Please check your inbox whenever you have a moment so we can assist you directly.
Grace – Customer Advocacy
Reply from Airalo
Hey there! We're so glad to hear that you found the experience easy and enjoyable. Your feedback means a lot to us, and it truly inspires us to keep making our eSIMs better for your travels. We’re excited to be a part of your future adventures!
Take care and happy travels!
- The Airalo Team.
Great experience with Airalo I have…
Great experience with Airalo I have used their wains on numerous countries without any problems, once I battled to activate my eSIM and when I contacted Airalo they were wonderful and patiently helped me until I was up and running. I wouldn’t use anyone else
1 April 2026
Reply from Airalo
We're so glad to hear about your great experience! It's fantastic that our support team was able to help you with activating your eSIM. We truly appreciate your trust in us for connectivity across multiple countries. We look forward to being part of your future travels!
- The Airalo Team.
Easy to use and set up
22 July 2026
Reply from Airalo
Hey there! We're so glad to hear that you find our eSIM easy to use and set up. Your experience matters to us, and we're here to support your future travels. If you have any questions or need assistance, just let us know. Safe travels ahead!
- The Airalo Team.
So reliable in any European country
So reliable in any European country. At least it worked smoothly with no efforts or complications in Denmark, Belgium, Germany and the UK.
22 July 2026
Reply from Airalo
Hey there! It’s great to hear that our eSIMs have been reliable for you in Denmark, Belgium, Germany, and the UK. We truly appreciate your feedback and are thrilled that you’ve had a smooth experience while traveling. We’re here to support your future adventures, so feel free to reach out anytime! Safe travels! - The Airalo Team.
I have used Airalo a few times and is…
I have used Airalo a few times and is wonderful to always be connected but I do find it a little confusing setting it up every time
1 April 2026
Excellent reception all over Norway
The reception all over Norway was really good and when therecwas an issue, I was notified imediately .
Downloading tje e sim was a tad tricky, but your support were great and loaded the e-sim.
4 June 2026
Reply from Airalo
Hey there! It's awesome to hear that you enjoyed excellent reception all over Norway! We understand that downloading the eSIM was a bit tricky, but it’s great to know our support team was able to help you out. We’re always here to make your travels smoother, and we hope to be part of your future adventures!
- The Airalo Team.
Very poor service
Very poor service, I have bought asia pass prior to travel which I couldn’t activate or use. There is no support to assist.
I bought another package in Sri Lanka and it worked. After that when I topped up, the service stopped working again.
When you are in foreign country this is unreliable.
22 July 2026
Reply from Airalo
Tharshini, thank you for taking the time to share your feedback.
We're sorry our Asia eSIM didn't work as expected and that you had trouble again after topping up. We understand how concerning it is to lose your connection while you're in another country, especially when you're relying on it to stay connected throughout your trip.
Please reach out to our Support team via the in-app chat or through WhatsApp on our website or app. Via in-app chat, we have live human agents available 24/7. Ask to speak with an agent, and you will be immediately connected. We'll review what happened with both your Asia eSIM and the top-up, and work with you to find the most appropriate solution.
Sophia – Customer Advocacy
I am facing an issue
I am facing an issue. Everything is done as procedure but still not having internet in my phone . Please help
22 July 2026
Reply from Airalo
Murad, we're sorry you're having trouble getting connected after completing the setup. We know it's frustrating when everything appears to be set up correctly but the eSIM still doesn't provide an internet connection.
Please reach out to our Support team via the in-app chat or through WhatsApp on our website or app. Via in-app chat, we have live human agents available 24/7. Ask to speak with an agent, and you will be immediately connected. Our team will review your device settings, guide you through a few checks, and work with you to get your connection up and running as quickly as possible.
We look forward to helping you.
Sophia – Customer Advocacy
Reply from Airalo
Hey there! It's great to hear that our responses have been clear and efficient for you. We truly appreciate your feedback and are committed to keeping things straightforward and helpful. We’re excited to be a part of your future travels with our eSIMs!
- The Airalo Team.
It is a little difficult to make the…
It is a little difficult to make the set up. Once is installed woks good . Depend the country . In USA is excellent .
22 July 2026
Reply from Airalo
It's wonderful to hear your positive thoughts! We truly appreciate your support and are thrilled to be part of your journey. If there's anything else you'd like to share or if you have questions, we're here for you. Safe travels ahead! - The Airalo Team.
I like you
I like you, I’ve been using you for about five years now they’re about but after doing some research on finding you to be a bit expensive and I’m not happy about the minutes expiring. I’m actively looking for another company that will offer longer expiry date dates.
22 July 2026
An economical way to use your phone…
An economical way to use your phone when you’re out of the country. To be honest, I have had a few problems when I arrive in the new country getting the new SIM card up and running. The instructions weren’t overly clear, but the last time I used this app, it worked perfectly!
22 July 2026
Reply from Airalo
We're so glad to hear that you consistently have such a fantastic experience with our eSIMs around the globe! Your positive feedback truly brightens our day. We can't wait to be a part of your future travels!
- The Airalo Team.
Didn’t benefit from the top up
Hello Airalo Support,
I recently purchased a top-up (around USD 8.50), but unfortunately I was never able to use it.
I couldn’t identify which eSIM the top-up was linked to. I tried enabling all of the eSIMs on my iPhone one by one, and I also checked Settings > General > About to match the ICCID, but I couldn’t find the corresponding ICCID. The eSIM wasn’t deleted, but I was still unable to verify which one it was.
As a result, I never used any of the data from the top-up and didn’t benefit from the purchase at all.
I have now returned to Jordan, so I no longer need the UAE data at this time. If possible, I would really appreciate it if you could keep the top-up or credit on my account so I can use it during a future trip, rather than letting it go to waste.
Thank you very much for your understanding, and I look forward to your assistance.
22 July 2026
Reply from Airalo
Hi Tamara,
Thank you for sharing your experience! I'm sorry to hear about the trouble you had identifying the eSIM linked to your top-up. I completely understand how frustrating that can be. I'm happy to help you with your request. I've just emailed you so we can take the next steps. Please check your inbox when you have a moment!
Elena — Customer Advocacy
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