I was always on whats appa nd also to direct me in lisbon google map was not eating my full data, and becaus e it was the first time i used airalo i am sure i have note even used my whole data being... See more
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Connectivity allows me to use the navigation apps to drive vehicles in European countries. Sometimes there are areas where service drops out.
We’ve used AIRALO in several countries around the world with no issues. If you’re struggling to figure it out they have great customer care. Also a video online to show you what you’re doing wrong is... See more
Company replied
I am now onto my tenth Airalo esim. From Europe to Japan to New Zealand to South America. Simple purchase and setup, completed before I leave. On arrival, airplane mode off, use esim on. By the time t... See more
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Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
- Travel Aggregator
About Airalo
Written by the company
Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.
What is an eSIM?
An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.
Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.
What is an Airalo eSIM plan?
An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations. You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days. Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!
How does it work?
- Install the Airalo app.
- Purchase an eSIM plan for your travel destination.
- Install the eSIM.
- Turn on your eSIM and connect to the internet upon arrival.
Airalo eSIMs are available for 200+ destinations, including:
- United States eSIM
- United Kingdom eSIM
- Turkey eSIM
- Italy eSIM
- France eSIM
- Spain eSIM
- Japan eSIM
- Germany eSIM
- Canada eSIM
- Thailand eSIM
- Portugal eSIM
- Morocco eSIM
- China eSIM
- Europe eSIM
- South Africa eSIM
- United Arab Emirates eSIM
Why choose Airalo?
- Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.
- We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.
- We are the eSIM pioneer and over 30+ million users trust us.
Why travelers love Airalo:
- Fast and efficient multi-lingual customer support.
- Flexible and affordable data packages, including Unlimited eSIMs.
- No hidden fees or surprise roaming charges.
- Unlimited eSIM packages with no hotspot limit.
- eSIM options for calls, text, and phone numbers.
eSIM FAQ
What does an Airalo eSIM package come with?
An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period. Airalo also offers calls, texts, and a phone number for 30+ destinations. If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.
How much does it cost?
eSIMs from Airalo start from US$4.50 for 1GB of data.
Does an eSIM come with a number?
Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase.
What devices are ready?
You can find a regularly updated list of eSIM-compatible devices at this link:
Who is Airalo best for?
- Anyone who travels, whether it's for business or vacation.
- Digital nomads who need to stay connected to work while abroad.
- Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.
- Anyone who wants an easy and affordable data alternative to their home network.
Can I use my SIM card at the same time?
Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).
Happy travels!
–Learn more about eSIMs and Airalo:
- Airalo Website: www.airalo.com
- Airalo Blog: www.airalo.com/blog
- Airalo Help Center: www.airalo.com/help
Join the Airalo community!
Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.
Privacy Policy
www.airalo.com/more-info/privacy-policy
Terms & Conditions
Contact info
6 Raffles Boulevard, #03-308 Marina Square, 039594, Singapore, Singapore
- support@airalo.com
- airalo.com
4.0
Great
36K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have used Airalo since 2018
Have used Airalo since 2018. From Asia to South America, always works and with the seamless integration of the esim and ubiquitous WhatsApp you never miss a beat.
23 July 2026
Reply from Airalo
Hey there! It's great to hear how well Airalo has been working for you since 2018! Staying connected seamlessly while traveling across continents is what we aim for, and your experience truly brightens our day. We love being a part of your journeys and look forward to supporting your future travels!
- The Airalo Team.
Reply from Airalo
Hey there! We're so glad to hear that you find our eSIMs easy and useful. It's always our goal to provide a seamless experience for travelers like you. We appreciate your support and look forward to being part of your future adventures!
- The Airalo Team.
The application is very friendly and…
The application is very friendly and easy to use. The connection is solid and the voice calls are clear and the best part is the very competitive pricing. Highly recommended
22 July 2026
Reply from Airalo
Hey there! We’re so glad to hear you find our eSIMs user-friendly with solid connections and clear voice calls. It's great that you appreciate our competitive pricing too! Your support truly means a lot to us, and we’re excited to be a part of your future travels. Safe journeys ahead! - The Airalo Team.
Ease of installation and use
22 July 2026
Reply from Airalo
It's great to hear that you found it easy to install and use! We truly appreciate you sharing your experience. If you have any questions or need assistance in the future, we're here to help. Wishing you wonderful travels ahead!
- The Airalo Team.
Bought a call and text sim and calls…
Bought a call and text sim and calls would not work
22 July 2026
Reply from Airalo
Hi Lewis,
Thank you for sharing your experience! I'm really sorry to hear that calls aren't working on your eSIM. I've just sent you an email to help sort this out, so please check your inbox when you have a moment. I appreciate your patience and look forward to getting this fixed for you.
Elena — Customer Advocacy
Reply from Airalo
Hey there! We’re really happy to know that our eSIMs are helping you connect. Your experience means a lot to us, and we’re here to support you on your travels. If you have any questions or need assistance, just reach out. Safe travels! - The Airalo Team.
It has been a great experience
It has been a great experience. Used quite a few times on my trips, pretty reliable.. always good signal
22 July 2026
Reply from Airalo
We appreciate your wonderful feedback and are glad to hear you've had such a reliable experience during your travels! Your support truly means a lot to us, and we’re excited to be part of your adventures. Wishing you safe and enjoyable travels ahead! - The Airalo Team.
Reply from Airalo
Hey there! It’s great to hear you stayed connected during your trip! We truly appreciate you sharing your experience with us. It’s our goal to make your travels smoother, and we're excited to be a part of your adventures. Looking forward to supporting you on your future journeys!
- The Airalo Team.
Is the best application ever
Is the best application ever , however I face an issue & was not able to use it properly, asked them for refund, they just refunded $4.5 out of $19 I paid
22 July 2026
Won’t let me log in
Won’t let me log in, always runs out of data quick, but been ok with the unlimited data package until today. Now can’t receive the code they are supposedly sending for verification
22 July 2026
I used Europ esim and traveled France
I used Europ esim and traveled France, Swizerland without any issue coverage there
22 July 2026
Reply from Airalo
It's great to hear that you had a smooth experience using our eSIM while traveling through France and Switzerland! Consistent coverage is what we aim for, and we're happy to have been part of your journey. We hope to support you on your future adventures!
- The Airalo Team.
I really am happy with airola
I really am happy with airola. We had no coverage just about anywhere in eastern Canada, northern Canada and nothing at all in Newfoundland. Couldn't make or receive a phone call, use our data through Rogers, or even text. Once I registered an account with Airola, I have had good connections except when I have been in very remote areas.
It is wonderful to have something I can count on. Thank you.
22 July 2026
Works every time.
22 July 2026
Reply from Airalo
Hey there! It’s fantastic to hear that you have a great experience every time! Your positive feedback genuinely lifts our spirits, and we’re grateful for your support. We’re here to make your travels even better with our eSIMs. Looking forward to being part of your future adventures!
- The Airalo Team.
Reply from Airalo
Hey there! It's great to see your appreciation for the continuous advancements, especially the new call option. We love hearing that you're excited about our progress. We're always checking in on ways to enhance our eSIMs to make your travel experiences even better. Looking forward to being a part of your future adventures!
- The Airalo Team.
Works fine for me!
22 July 2026
Reply from Airalo
We're so glad to hear that everything is working well for you! It’s always great to know our eSIMs are making your travels smoother. We appreciate you taking the time to share your experience and hope to be part of your future adventures!
- The Airalo Team.
Worked out perfectly for me
Worked out perfectly for me. Will highly recommend to friends and family.
22 July 2026
Reply from Airalo
It's fantastic to hear everything worked out so well for you! We truly appreciate your recommendation to friends and family—it means a lot to us. We’re excited to be part of your future travels with our eSIMs! Safe travels ahead!
- The Airalo Team.
I started using the Airalo app this…
I started using the Airalo app this year, and since then I have travelled to four countries across Asia and Europe. My experience has been flawless — I have never had a single issue with connectivity. The internet speed has always been excellent, and the service has been reliable wherever I went. Highly recommended for travellers who want a convenient eSIM solution.
22 July 2026
Reply from Airalo
It's fantastic to hear that you've had such a seamless experience traveling across Asia and Europe! We truly appreciate your kind words about our connectivity and internet speed. Knowing that our eSIMs have made your journeys easier means a lot to us. We’re excited to be a part of your future travels!
- The Airalo Team.
Reply from Airalo
Hi Djibril,
Thank you for your feedback! I'm really sorry to hear that your connection wasn't consistent with your Airalo eSIM. I just emailed you to help sort things out. Please check your inbox when you have a moment! I appreciate your patience and look forward to hearing back from you!
Elena — Customer Advocacy
Great to have an affordable plan while…
Great to have an affordable plan while travelling. The experience is getting better each time.
22 July 2026
Reply from Airalo
It's great to hear that our affordable plan is making your travel experience even better! We're delighted to be part of your journey and appreciate you sharing your thoughts with us. Safe travels ahead! - The Airalo Team.
Reply from Airalo
Thanks for your kind words! We're so glad to hear you're enjoying our eSIMs. Your support means a lot to us, and we look forward to being a part of your future travels. Safe journeys ahead!
- The Airalo Team.
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