AiraBreeze Reviews 

1,007
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 638 reviews, most reviewers were unhappy with their experience overall. Many customers found the products ineffective, noting they did not cool rooms as advertised, were flimsy, noisy, and often leaked. Reviewers frequently reported unexpected additional charges, receiving more items than ordered, and difficulty canceling orders once placed. Many felt the products were overpriced, especially when similar items were available for significantly less elsewhere, and experienced issues obtaining refunds, often being required to pay for returns or facing delays and partial offers. However, some customers also noted that they eventually received full or partial refunds for their purchases.

What people talk about most

Product

Users describe negative interactions with product, expressing significant disappointment with its quality and... See more

Order

Clients share negative opinions on order, with many reviewers reporting that they were charged for more items... See more

Price

Reviewers express significant dissatisfaction with the pricing, frequently citing unexpected charges and a... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, frequently reporting difficulties in... See more

Quality

Customers consistently note negative experiences with quality, describing products as rubbish, cheap, flimsy,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

This is advertised with a metal cooling coil but there is no such thing. Instead there are several sheets of blotting paper that soak up the water you add and blow the air through it. It does not cool... See more

Rated 2 out of 5 stars

Prompt reply but I asked for a refund within 2 hours of the order because you added additional charges and on looking at feedback I realised from other reports that the machine is not efficient and... See more

Rated 2 out of 5 stars

I bought 3 units at considerable expense - put all 3 in our open plan downstairs area, and we didn’t really notice a difference. It also says a full water tank gives 8 hours cooling then the instruct... See more

Rated 3 out of 5 stars

Customer service staff were very good.However the process of getting a replacement was very, very bad. It took 2.5 months to get the replacement and when that arrived it was also broken. I don't wan... See more


Company details

  1. Clothing Store

Written by the company

AiraBreeze is an online retailer focused on providing innovative and affordable personal cooling solutions designed to improve everyday comfort. Our mission is to make relief from heat simple, accessible, and energy-efficient for homes, offices, and on-the-go lifestyles. We specialize in compact, portable air cooling devices that are easy to use and designed for convenience. Our products are lightweight, space-saving, and engineered to deliver refreshing airflow without the complexity or high energy consumption of traditional air conditioning systems. With adjustable settings and user-friendly operation, AiraBreeze products are created to fit seamlessly into modern living spaces. At AiraBreeze, customer satisfaction is at the heart of everything we do. We are committed to offering competitive pricing, secure online shopping, and responsive customer support. Our goal is to provide a smooth purchasing experience from order to delivery, ensuring customers feel confident and supported throughout the process. We continuously strive to enhance comfort through practical design and dependable service, helping our customers stay cool and comfortable whenever they need it most.


Contact info

2.1

Poor

TrustScore 2 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.1

All reviews

(1,007)

781 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful. Awful.

Like many others on here, I have had an appalling experience with the unit and the company. Firstly, on filling with water it leaked everywhere. The so called silent motor isn't. But most importantly, it does not cool - it acts just like a normal fan, recycling the air. I've complained and they asked for photos and a video of the leak - which I supplied and they have not acted on. I have chased several times and finally today I was offered a 25% refund. Which I refused. They then came back with a 45% offer - and I can keep the unit! I've refused this too and demanded a full refund. It's a complete con. Avoid at all costs.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Just a small fan

Overpriced, shipping and delivery took weeks. It’s just a fan with some filters that get wet. Do not buy.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

The company uses false advertising

The company uses false advertising to imply that you are getting and air conditioning unit with cooling coils etc. but it’s just a tiny fan you put ice or water in £15 on Amazon yet they charge £65 upwards. They ignored all my emails to cancel the order (as I realised my mistake very quickly ) then miraculously once it had shipped they received my email and said it’s fine once I’ve got it I can just return it at my cost and get a refund. Shocking poor! Avoid at all costs!

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Not fit for purpose

I discovered soon after ordering that my original order had somehow been increased . Tried to cancel the order but was told that I couldn’t as the order had been dispatched. I now have a total of 5 units and having tried one found it was not as described and did not cool the room in the slightest - the water tank leaked. I was assured that I could get a full refund but so far have only had automatic emails. Very frustrating and unacceptable customer support

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Never received mine they charged me…

Never received mine they charged me twice I contacted them they were so helpful ha ha even asked me to write a review on trust pilot I said I would once I had received it. Still waiting guess that means it was a scam

6 July 2026
Unprompted review
Rated 1 out of 5 stars

JOKE COMPANY

Scammers awful product is just a glorified cheap fan.Asked for refund was offered £60.92 back ...still waiting for the refund AVOID AT ALL COSTS TOTAL JOKE

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible misrepresentation of product

Terrible misrepresentation of product. Nothing like the ad and in fact much smaller than the size shown in the ad. Barely does anything at all. This is a scam. Paid around £80 and then discovered that Amazon was selling the same for around £12 with guess what? Bad reviews. Can’t believe this company hasn’t been stopped in its tracks. Pursuing refund via my bank because they were too slow dealing with me.

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Only 1 star as can’t give zero stars

Only 1 star as can’t give zero stars. DISGUSTING COMPANY. FAKE REVIEW STARS ON WEBSITE AND TOTAL SCAMMERS. SADLY ONLY REALISED AFTER ORDERING SO REQUESTED CANCELLATION AND REFUND STRAIGHT AWAY. WAS TOLD NOT POSSIBLE AS ALREADY BEEN SHIPPED. THAT WAS 2 WEEKS AGO AND ONLY JUST RECEIVED CONFIRMATION THAT THE ORDER HAS NOW BEEN SHIPPED. CUSTOMER CARE DO NOT REPLY. PLEASE DO NOT BUY FROM THIS COMPANY AND GET CAUGHT OUT AS I HAVE!

15 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

You will see that there is a pattern to the reviews here. Please avoid this company at all costs. The fans do not contain a cooling element, they contain wet cardboard and are not safe to use. You will note that there is no branding and no safety mark. After ordering one fan they ended up sending two and warranty without authorisation. Thankfully used PayPal who have refunded the extra fan and warranty. Although they offer a 30 day money back guarantee customer services will only offer 25% refund on the original fan, but hey,I dont need to send it back. This was a month ago and shock horror no refund has been received. This company should be blacklisted and I understand Banks will give you a warning before parting with your money. Do not fall for this please. Trading standards are investigating.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

SCAM SITE

SCAM SITE. Avoid like the plague. Join the Facebook group if you've had the misfortune to lose money from this company. Also don't use the fans as they have no safety mark and others report they are dangerous.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

I purchased 4 of these coolers and when…

I purchased 4 of these coolers and when they arrived I added water as per instructions, the water started to pour out from the bottom of the cooler. They look cheap and not as they are advertised. They requested photos which I sent and then agreed a refund, but have not heard anything since. I have tried to email but nothing.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Having been duped by the company’s…

Having been duped by the company’s description of the air cooler’s construction and performance I got drawn into ordering a second unit whilst at the same time as ordering a single unit. What happened is that instead of replacing the order of one with an order for two I’ve ended up three units. So, I emailed them on their email address and guess what, rejected on the grounds that the email address was invalid! Well we’ll, what a surprise - I checked out the company and what came up was eye opening - they have been ‘investigated’ on several occasions and, even though I have received all sorts of sales pitches from a variety of people the company, apparently, they only have one employee! So, my advice if you want to buy an overpriced piece of rubbish then this is for you, BUT, if you want to avoid the angst of receiving an expensive item that is clearly worth no more than a tenth of the price paid and being unable to contact the supplier then DON’T buy it. It’s a con!! If the supplier reads this perhaps he can do the right thing and refund me.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid!!!!it’s a scam

This is a total scam they charge and add on more quantity than you order including extra for warranty.
The unit is nothing like the description on advert in fact Amazon sell the same for less than £20
As this is useless as an air cooler if you put diffuser fluid instead of water it does make a good air freshener which is the best of a bad job.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Airabreese cooler fan

I would not buy anything from this company I have been waiting for 15 days for my item. The email back have been good by Victoria but unfortunately she has been unable to track my item. I have requested so many times to cancel the order but the company is refusing to do it as they have asked me to be patient. Im sorry but with the weather like this I cant wait anymore.
Please order from some other place because its shocking waiting this long.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

The product doesn’t warrant a one star…

The product doesn’t warrant a one star rating. This is a sub standard unit made of flimsy plastic and paper. It claims to cool down small rooms instantly. This is not so. It works by a small noisy fan pushing air through wet fins of blotting paper. The higher speed you go the noisier the fan gets and even the lowest setting is intolerably noisy. Filling the so called water tank is a joke. There isn’t a concealed unit and it is easy to overspill water as the measurements at the side are not clearly visible. Overall performance is extremely bad, considering the advertised claims the unit doesn’t meet at all. Shoddy cheap product that should be removed totally from sales taking advantage of our heat wave in the UK. The claims they make are totally false and misleading. A normal desk fan works better than this rubbish product and be warned that in theory it costs around £44 from the manufacturer, so if you paid more, you paid for the marketeers racket. The 30 day satisfaction guarantee is a load of lies. It has taken 15 emails to the company to apply for the refund, and they still will leave you in the dark and not pay out. I had to open a Resolution Complaint with PayPal - hopefully this will resolve the issue finally.

8 July 2026
Unprompted review

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