AiraBreeze Reviews 

I bought two air coolers and this company took out two lots of my money. I have not received a delivery date or a tracking number. I would like my money back as l am so angry that this company is not reputable even though it features as one of the best products on Google. Do not buy from this company. This is the best advice I can pass onto a fellow customer.

Absolute scam. I proper got stung with this. There is also no way to cancel an order. You can only email. I paid by credit card and put in a complaint. The company seem to only give credit notes! I cancelled within 24hrs by email as you cant seem to contact them.

The dispute is logged with PayPal and now the company has shipped so they can keep my money even though I cancelled. You cant get in touch with paypal except via AI. Well and truly stuffed so will cancel Paypal too so at least normal credit facilites i can speak to someone

Disgusting the whole thing

UPDATE

There are two email conversations neither of which have been helpful and you have now closed them.I have raised a case with my credit card company. Even after immediate email to customer services and cancelling the order and raising a case. Now suddenly you send the goods, because you do not want to refund. I will refuse the delivery as I CANCELLED and expect a refund. You're response is nonsense

Scam alert. Ordered one unit. Expected to pay £59. They changed it to 3 units adding warranties for them. Took £217 from my bank. I cancelled the order the same day. They said my order had already been dispatched. I then received several emails trying to sell me add ons. Victoria was not helpful at all. I refused the delivery which took 18 days from China.After reading other reviews sounds like they are a Croc of crap anyway. Like I said at the beginning they are complete scamming bastards.

Worst AC, would not even want it for free ! tiny little unit which makes heavy noises and takes about 500ml of water which evaporates in minutes, portal small fans produce colder air than this thing. Make matters worse, no return labels are included & support team ignores you which you request ! so guess what, you just got scammed

I purchased two of these on pay pal then realised they had added £19.98 warrantees on both items. I immediately told pay pal to cancel and contacted Aira Breeze to be fobbed off with we are busy at this time but will get back to you. They did not get back and the items were just dumped on my doorstep with no tracking number or email from them. I immediately contacted my card provider and disputed this. I then got a part refund but the items are rubbish and I have thrown them in the trash. If you want to send back as a return you have to pay the cost to china.
This company is based in Lithuania and the emails come from a UAE website.

They are scammers do not buy these items if you do you will be very disappointed.

Ordered one item (£70) and sent and charged for three. Tried to cancel order but told that this was not possible. Product arrived fairly quickly and was of poor quality and clearly not capable of meeting air cooling claims made by their marketing, and there was no "returns" information provided". Difficult to track down customer services contact details and then very difficult to get agreement to all three units being returned and obtaining a full refund. Eventually returns address provided [4PX EXPRESS UK, Unit 2, Prologis Park, Arenson Way, Dunstable, Bedfordshire, LU5 4RZ]. It cost over £15.00 today to mail items back with tracked delivery and inclusive insurance. Eventually customer service where helpful but it was a prolonged struggle to get to that point. DON'T BUY THIS PRODUCT and think carefully before buying from this Company. JL

Do not purchase any items off this company as they never deliver and do not answer your emails total rogues, send you a tracking number that doesn't exist with any delivery company

I am very disappointed with these fans i ordered 3 but got changed for 7, plus shipping and a warranty that I didn't want. I am in contact with my credit card company to see if I can get my money back .I would not have ordered if I knew how much money they have taken from me which I didn't find out about until after the order went and they sent me an invoice. I tried to contact them once I realised what they had done but nobody replied to my email. Avoid this company at all cost otherwise you might be out of a lot of money which I did not agree too and I want a refund and to send the 3 back I have which said there was a 30 day money back guarantee but I have no idea where to send back to because I can not get hold of anyone

I saw all the reviews & media coverage. Package arrived; but told delivery man; I refused the items; so they can return back to sender. I had already contacted ‘Victoria’ that I wanted to cancel
She emailed me back and said items were already on the way; which was incorrect as items were sent a few days later
I wanted 1 item; but was sent 3 with all different charges etc.. Anyhow I am keenly waiting for my refund; as I did not want to purchase what I did not ask for.
** Edit - I have changed my mind about this purchase and it is coming back to you via courier.. 17.7.26 which I can do (14 days cooling off period) I am awaiting my refund via PayPal

Dear Trustpilot
I have given reviews on your platform for many years
I can assure you and Airabreeze; that all my reviews are genuine

Best regards

C Charles
Ref: DABC941FD9

Quick response, very helpful contact

I was just checking on the website on 26th June and wanted to see how much it cost of so called aircons, and once i just click on paypal , the order just placed without giving me full details of payment description or how much will be gone . I contacted them the very same moment with an email to the support team that i was just exploring the website and checking the stuff, they said the order is dispatched already so quickly same day and will have chance to return in 30 days .
Then once i got the order and i didnt even open it, i requested for return of it and sent them the picture as a proof that didnt open it (they asked for it), they send the reply that the team will contact you, now its almost 10 days, no body bothers to reply on my lot of emails.
It looks a scam but with a very good technique. Lets see what happens after full 30 days . I am really disappointed the way payment was taken and then added few other bits as warrenty and shipping without giving a chance to review payment until got message that it was deducted . Now they are not giving any response to my return queries. Even if it technical fault but they could have made it right after me contacting them many times but seems disinterested.
I would say please be aware of this scam or whatever is this.
Really disappointed.

Now as you have replied so just to let you know my order no is EBDE888EA0 and I have contacted many times on emails already as thought that will be right way. Someone from your team said on 07/07/26 that teammate team will contact but nothing happened after that despite me chasing.

Do not purchase, absolute con, bought 3 paid over the odds, had to wait ages for delivery, when arrived opened 2/3 the first one the switch to turn it on broke off. 2nd one switched on and would not switch off and leaked.
Finally managed to get through to company who claim they would give me a full refund, and for me to dispose of the items as they were meant to have been tested and passed. What a joke. Now the company are sending me satisfaction email told them clearly unable to comment as absolute con is not on the list, emails keep saying undeliverable, complained via PayPal who are telling me I need to return the items at mynown cost to get a full refund. Absolute joke DO NOT PURCHASE absolute RIP OFF.

I ordered one unit at £59.99. Got charged £159.78 with additional items and another unit added on. emailed and tried to contact them with no response Had two delivery emails, one from Evri and one from Yodel but none of the items ever turned up. Not only was i out of pocket i didnt even receive the units. Absolute Scam

This company is a total scam. Their website made me think they had declined my payment, then subscribed me without my authority and took three purchases out of my account. Instead of ordering one item I received seven. Their customer service is a total fake promising a refund upon return of goods for which I'm still awaiting instructions on. They have not responded to any of my complaints/emails but thankfully my bank reimbursed my money when I said I didn't subscribe to anything. They are currently chasing them. DO NOT PURCHASE ANYTHING FROM THEM otherwise you'll lose your money for a substandard product.

Terrible
Not for for purpose...arrived in a flimsy bag and was broke.
Won't reply to any emails
No refund request acknowledge

Stay away from this company
I have a broken item
They have £80

DON'T BUY

This is a complete waste of time. Doesn’t do the job. Fortunately I paid through PayPal who refunded me the money. They added guarantee and an amount of postage that I wasn’t aware of. They also sent another bill for over £50 which I knew nothing about but was turned down by my bank as they recognised it as a scam.

Kim who I spoke to was very helpful although I havent received the paperwork and label which she said she had emailed to me

I would give this zero stars if I could. Like other reviewers have said, customer services 30 day money back guarantee does not exist. I bought this and was promptly asked to pay for another machine at a reduced price. My bank immediately blocked the payment. I should’ve also blocked the original payment, but decided to wait until the machine arrived to post straight back unopened. So suddenly “Victoria” has gone quiet. I am therefore going to ask my bank to get a refund. I’m happy to send it back but only if I get my refund!
Don’t touch this company, it’s a complete scam.

Same story as everyone else, extra items added to order, couldn’t cancel even though it was straight away as my order had already been dispatched, even though I received an email telling me I had 24 hours to add to my order before it was sealed, scam scam scam , was told I could return them for a full refund and guess what, not replying to my emails, ordered 2 and ended up with 5, I’m going to write more reviews everywhere I can this company should be shut down there are a disgrace

Like many others on here, I have had an appalling experience with the unit and the company. Firstly, on filling with water it leaked everywhere. The so called silent motor isn't. But most importantly, it does not cool - it acts just like a normal fan, recycling the air. I've complained and they asked for photos and a video of the leak - which I supplied and they have not acted on. I have chased several times and finally today I was offered a 25% refund. Which I refused. They then came back with a 45% offer - and I can keep the unit! I've refused this too and demanded a full refund. It's a complete con. Avoid at all costs.