Reasonably straightforward to get through to a person though quite a long sales message before options were given! Once through, had a very helpful chat with Shane to discuss how to make a claim, time... See more
Company replied
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Review summary
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What people talk about most
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Shane was fantastic. He helped to clarify some "insurance speak text" that was confusing on paper, but clear as day after Shane patiently explained what it meant. It is only thanks to Shane that I n... See more
Company replied
All staff go out of their way too fully assist and help customers with there needs and pets. 100% fully appreciate and respect there help and knowledge and you can be reassured if they don't know... See more
Company replied
I would highly recommend Agria pet insurance. I have been with them for nearly 2 years. There video vet consultations are really valuable. Plus customer service is excellent.
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
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Very helpful and polite
Very helpful and polite, very happy indeed, Thank you Customer service is always excellant.
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mrs Egloff
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Riina will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Real people readily available to help
Had pet insurance policy for many years. Needed to speak to someone for the first time today. It was easy to speak a person who was helpful and gave clarification and reassurance about a potential claim. Thank you
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Charlotte Green
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Amazing staff
Amazing staff. Everytime I have had cause to ring, everyone is so lovely. Thank you :)
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Anna
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Agria has never pushed back when making…
Agria has never pushed back when making a claim. Customer service is very helpful.
14 June 2026
Reply from Agria Pet Insurance
Hello Shane
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Friendly advisor, great info
Friendly advisor, who provided great information
13 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Sally
Thank you so much for taking the time to leave us a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Patient, professional and knowledgable
Shane was fantastic. He helped to clarify some "insurance speak text" that was confusing on paper, but clear as day after Shane patiently explained what it meant.
It is only thanks to Shane that I now have the confidence and knowledge to seek the right support for Paddy.
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Maria Blom
I am so pleased to hear that you have had a 5 star experience with Shane. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Claim settled within 7 days
Claim settled within 7 days! No fuss, just a couple of simple questions, and all sorted!
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Meirwen Martin
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Professional
Yvonne was very professional and helpful.
Our phone call was not rushed.
Yvonne listened to me and was very attentive.
Thank you.
Very happy with Agria.
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Sadie Ashton Derry,
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Yvonne, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Stella
Customer Service Team
Shane was very professional and helpful…
Shane was very professional and helpful while answering the query.
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello L R,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found Shane's services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
Reply from Agria Pet Insurance
Hello Mrs Rachel Carter,
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Stella
Customer Service Team
Great customer service
Great customer service, who handled the news that my pet had passed away really sensitively.
13 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Rachel Elton-Jones,
Thank you so much for your positive feedback regarding your recent experience with us, especially during such a sad time.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
Shane was very helpful
13 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Penny,
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Shane as I know he will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Stella
Customer Service Team
Shane Miller is very considerate and…
Shane Miller is very considerate and professional.
13 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello,
Thank you so much for your positive feedback regarding your recent experience with Shane.
I will ensure that Shane is aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
I called to check on a claim I have…
I called to check on a claim I have open with Agria and Shane was super helpful and kind and we were able to resolve the issue in a timely manner and easily.
13 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Jonathan Ghubar,
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Shane, he will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Stella
Customer Service Team
The conversation was very polite and…
The conversation was very polite and answered my questions well.
13 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Prakash Nayee,
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Stella
Customer Service Team
fantastic experience with agria
fantastic experience with agria. super helpful, great communciatin,v ery considerate. only ever hear bad stories about other pet insurance companies from neighbours/friends but personally never ever had an issue with agria.
12 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Xuan Hou,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
Agria are excellent
I have used Agria with my previous dog. They were always there when needed. When I got my new puppy it was easy to use them again. Without hesitation.
5 June 2026
Reply from Agria Pet Insurance
Hello Jeremy Nichols,
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Stella
Customer Service Team
Reply from Agria Pet Insurance
Hello Lynn Stokes,
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Stella
Customer Service Team
Reply from Agria Pet Insurance
Hello Pi Carstairs,
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Stella
Customer Service Team
Excellent pet insurance
Great friendly, knowledgeable staff. Excellent prices. Very quick and easy if you need to make a claim.
12 June 2026
Reply from Agria Pet Insurance
Hello Angela Bates,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
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