Reasonably straightforward to get through to a person though quite a long sales message before options were given! Once through, had a very helpful chat with Shane to discuss how to make a claim, time... See more
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Review summary
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Shane was fantastic. He helped to clarify some "insurance speak text" that was confusing on paper, but clear as day after Shane patiently explained what it meant. It is only thanks to Shane that I n... See more
Company replied
All staff go out of their way too fully assist and help customers with there needs and pets. 100% fully appreciate and respect there help and knowledge and you can be reassured if they don't know... See more
Company replied
I would highly recommend Agria pet insurance. I have been with them for nearly 2 years. There video vet consultations are really valuable. Plus customer service is excellent.
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
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Incredibly helpful and straightforward
Incredibly helpful and straightforward, Lorna went out of her way and beyond what I was expecting, so many thanks!
11 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello James
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Lorna is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Great Customer Service
Brilliant service when I called Lorna was so helpful, explained it really simply and I left the call feeling like I knew what was going on. The website it clear and easy to use as well
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Rachel MacKenzie
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Lorna is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Brand new policy but pleased with the…
Brand new policy but pleased with the one months delay in 1st instalment and promise of a hamper 😁 was very friendly operator on the phone too.
15 June 2026
Reply from Agria Pet Insurance
Hello Carla
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. David will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Great customer service
Reasonably straightforward to get through to a person though quite a long sales message before options were given! Once through, had a very helpful chat with Shane to discuss how to make a claim, timelines, coverage etc.
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello ET
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Amazing customer service
Amazing customer service! Super friendly, practical and helpful. Wish all companies took their customer service as seriously as Agria!
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Helen
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Agria is the best by far
This is the second policy we have taken out. The first was for over 12 years until our dog passed. We had fabulous support from Agria and that is why we have gone back to them for our new furbaby.
8 June 2026
Reply from Agria Pet Insurance
Hello Unhappy
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Check on dental cover for my cat
I rang Agria to check whether dental cover was included in my cat Rodney's insurance. It was (thank goodness).
Not only did the Agria contact, Zoya, talk me through this but also helped me sort out my password to access the policy online. Thank you Agria, and in particular Zoya!
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Craig Barton
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Zoya will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very good customer service and…
Very good customer service and excellent price for the product
28 April 2026
Reply from Agria Pet Insurance
Hello Gillian Johnson
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very helpful and easy to follow…
Very helpful and easy to follow conversation
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Simon Alcock
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Michael. I know he’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Fantastic help from a friendly and…
Fantastic help from a friendly and helpful adviser.
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Gaby Sheridan
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Zoya will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Customer service very good
29 May 2026
Reply from Agria Pet Insurance
Hello Edith Birks
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Sophie. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Excellent service
1 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Tracy Lewis
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
💯 Reccomend Agria insurance for your…
💯 Reccomend Agria insurance for your pets (extended family members). I have insurance for my horse Jay and have been thoroughly impressed at how my claim was dealt with right from the start. Today I rang them to ask some questions and got through to Tabitha Marshall who is worth her weight in gold, absolutely superb at her job and amazing telephone manner I'd hope they'd use he recorded call for training new staff. Keep up the good work, Ryan and Jay 😁
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Ryan Kennedy
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Tabitha will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Claim Query
Local Vet requested we notify Agria of forthcoming direct claim. Jodie dealt with this in a friendly and efficient manner. My call was answered quickly. So great customer service.
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Clive Sanders
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Jodie. I know she’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Helpful lady who seemed to understand…
Helpful lady who seemed to understand how concerned I was about my little Labrador and gave me the information I needed
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Paul Thompson
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Kerry will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
All staff go out of their way too fully…
All staff go out of their way too fully assist and help customers with there needs and pets.
100% fully appreciate and respect there help and knowledge and you can be reassured if they don't know you can contact a vet through there agria app at no extra cost but you must have a policy with them to do this.
WOW I'll be definitely thinking before I go anywhere else
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Andrew Newton
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very helpful and polite
Very helpful and polite, very happy indeed, Thank you Customer service is always excellant.
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mrs Egloff
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Riina will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Real people readily available to help
Had pet insurance policy for many years. Needed to speak to someone for the first time today. It was easy to speak a person who was helpful and gave clarification and reassurance about a potential claim. Thank you
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Charlotte Green
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Amazing staff
Amazing staff. Everytime I have had cause to ring, everyone is so lovely. Thank you :)
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Anna
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Agria has never pushed back when making…
Agria has never pushed back when making a claim. Customer service is very helpful.
14 June 2026
Reply from Agria Pet Insurance
Hello Shane
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
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