Reasonably straightforward to get through to a person though quite a long sales message before options were given! Once through, had a very helpful chat with Shane to discuss how to make a claim, time... See more
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Review summary
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Shane was fantastic. He helped to clarify some "insurance speak text" that was confusing on paper, but clear as day after Shane patiently explained what it meant. It is only thanks to Shane that I n... See more
Company replied
All staff go out of their way too fully assist and help customers with there needs and pets. 100% fully appreciate and respect there help and knowledge and you can be reassured if they don't know... See more
Company replied
I would highly recommend Agria pet insurance. I have been with them for nearly 2 years. There video vet consultations are really valuable. Plus customer service is excellent.
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
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Very efficient
Very efficient, very organised, very well-organised. The lady who dealt with my query was professional, charming, and an excellent ambassador for Agria
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Stephen,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you found our service to be efficient and well organised. It's especially lovely to know that the representative who assisted you was professional, charming and such an excellent ambassador for Agria.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Shane was quick efficient and dealt…
Shane was quick efficient and dealt with my request with ease
Such a pleasant change to speak with someone who was so pleasant and happy to help
21 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Gary,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane dealt with your request so quickly and efficiently. It's especially lovely to know that his friendly, positive approach made such a difference to your experience. We believe great customer service is about more than just resolving queries, it's about making every interaction a pleasant one.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Agria Pet Insurance is simply the…
Agria Pet Insurance is simply the best..
Jessica Lewandowski in particular,is an absolute professional..
…very kind and courteous too…
I’m a very happy customer!
21 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Cody,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you're such a happy customer and that Jessica provided such a positive experience. It's fantastic to know that her professionalism, kindness and courtesy made such a great impression.
We'll be sure to pass your kind feedback on to Jessica, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Very helpful - but call took seemingly ages to be answered
Very helpful - would have been 5 stars if my call had been answered quicker! I almost hung up! Very polite chap called Shane and very helpful - would be happy to give them my business again or refer to a friend / family member.
21 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Phil,
Thank you for taking the time to leave us a 4-star review ⭐️
We're really pleased to hear that Shane provided such helpful and polite service, and that he was able to leave you feeling confident enough to recommend us to your friends and family. We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
We're sorry to hear that it took longer than expected for your call to be answered. We appreciate your patience and understand how frustrating waiting can be. Your feedback is invaluable and helps us continue to improve the service we provide.
Thank you again for choosing Agria, and we look forward to supporting you again in the future.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi Miss B,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you found our team to be helpful, friendly and polite. Providing a positive and welcoming experience for our customers is something we take great pride in, so it's lovely to know we delivered that for you.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Answered the phone quickly and was very…
Answered the phone quickly and was very helpful and polite
21 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Jayne,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that your call was answered quickly and that you received such helpful and polite service. We know how important it is to make contacting us as easy as possible, so it's great to know we delivered a positive experience.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Excellent competent customer services
Excellent competent customer services
21 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you received excellent customer service from our team. Providing knowledgeable, professional support is something we pride ourselves on, so it's fantastic to know your experience reflected that.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Spoke to Robert and we sorted out what…
Spoke to Robert and we sorted out what I was looking for which was the best policies for both my dogs. Robert was very helpful, thank you. Peace of mind now.
21 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Julie,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Robert was able to help you find the best policies for both of your dogs. It's great to know he made the process straightforward and gave you the peace of mind you were looking for.
We'll be sure to pass your kind feedback on to Robert, I'm sure it will mean a lot to him.
Thank you for taking the time to share your experience and for choosing Agria. We hope both of your dogs enjoy many happy and healthy years ahead.
Best wishes,
Liam
Customer Service Teams
So far so good
This is my second policy with Agria, setting up online is very easy to do and all the info is on the website so you can make the best choice re the cover you want. I wanted to amend the policy for my other dog and that was also super easy, very helpful staff.
17 June 2026
Reply from Agria Pet Insurance
Hi Amanda,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you've chosen Agria for a second policy. It's great to know you found setting up your policy online straightforward and that the information on our website helped you choose the cover that was right for you.
We're also pleased to hear that amending your other dog's policy was just as easy and that our team provided the helpful support you needed. We'll be sure to pass your kind feedback on to the representative who assisted you, it will be very much appreciated.
Thank you for your continued trust in Agria, and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hello New Customer
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Clare is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Top pet insurance service
Brilliant service and the most friendly & helpful phone advisor I’ve ever spoke to. I still think they are expensive but better than other similar companies.
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello ruth turner
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Jenny will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very helpful
Very helpful lady on the phone, was patient and explained things step by step. Quickly answered the phone and answered my questions straight away.
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Lucy
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Great service helped with my enquiry…
Great service helped with my enquiry quickly and efficiently along with being very polite and a pleasure to deal with
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Adam Perry
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Jenny polite and a pleasure to deal with. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Very friendly and quick to resolve my…
Very friendly and quick to resolve my request
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Clare
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to the team. I know they’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Reply from Agria Pet Insurance
Hello Kim Grossman
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Michael. I know he’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Really helpful advice given
Really helpful advice given and many options for my query. Thoroughly recommend
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Denise Campbell
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Carol is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Very professional company
First time contact and Lorna expertly talked me through everything and answered all my questions very professionally.
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Andy Scarr
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Lorna will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Great customer service,Very clear about…
Great customer service,Very clear about the insurance we've taken out for are pup
25 February 2026
Reply from Agria Pet Insurance
Hello Craig Shingler
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Clare. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Had Agria for previous pet who passed…
Had Agria for previous pet who passed and used them again for 2 new dogs, unbelievable service.
12 June 2026
Reply from Agria Pet Insurance
Hello Maura Groves
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Helpful and pleasant call handler
Helpful and pleasant call handler. Patient and knowledgable offered sound advice.
12 June 2026
Reply from Agria Pet Insurance
Hello Philip Goon
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Sam will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
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