We established a formula for my monthly prescription. I asked to wait a couple months because I had to finish a recent glp-1 prescription. He was very flexible, and informed me I could call back just... See more
Company replied
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Review summary
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The ability to visit with a physician regarding something so personal in such a quick span of time was incredible. My weight loss journey did not have to wait. I’m impressed with the absolute speed in... See more
Follow up providers takes time to respond any questions in a very professional manner. Never have been this easy to take care of my health.
Company replied
Experience with the doctor and getting medication was easy. But getting logged into the website/app has been a nightmare. I called and was told my issue had been escalated to IT and I would be called.... See more
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Company details
Written by the company
Agile Telehealth makes it easy for employers to offer employees affordable, prescription-based GLP-1 treatments—all from the convenience of a virtual visit. What sets Agile’s programs apart is our ongoing, personalized support through exclusive Care Coaching. Each patient is paired with a certified Care Coach who meets with them biweekly—or at a cadence that works best for them.
Contact info
United States
- agiletelehealth.com
4.6
Excellent
896 reviews
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This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from Agile Telehealth
Hi Courtney, it’s so rewarding to hear that our team made you feel cared for. Thank you for sharing your feedback and for trusting us with your health. We’ll keep prioritizing a compassionate, personalized approach for everyone in the Agile Telehealth weight loss program.
-Agile Telehealth Team
Completely wasted my time and money…
Completely wasted my time and money getting laboratory work completed for a medication they are unable to provide based on where I live. They even had me pay for a 3 month supply of the medication, only to they find out they can't offer the medication in Louisiana. They are very disorganized and I get 3-4 text and emails each day asking for information that I have already entered on the website.
21 July 2026
Unprompted review
Reply from Agile Telehealth
Hi David, we’re very sorry for the frustration and confusion regarding medication availability in your state. It’s clear we missed the mark with our internal coordination, and we understand how upsetting it is to deal with repetitive messages. We want to make this right and improve your Agile Telehealth customer service experience by ensuring your account is handled correctly. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
-Agile Telehealth
Reply from Agile Telehealth
Hi Davidjon, it’s great to hear that you found our process easy and the service prompt. Thank you for your trust and for choosing our medical weight loss program. Your feedback helps us a lot. We’re committed to maintaining this high level of care and efficiency for you.
The Agile Team
Reply from Agile Telehealth
Hi Martin, we're so glad you found our materials and process informative. Thank you for sharing your positive feedback and trusting us. Agile Telehealth reviews like yours help others feel confident starting their journey. We’ll keep providing the clear, helpful guidance you need as you move forward.
-Agile Telehealth Team
Felt comfortable
Easy phone call with provider. Made me feel comfortable.
20 July 2026
Unprompted review
Great communications
Great communications. Good questions asked. Came up with a good treatment plan in less than 10 minutes.
19 July 2026
Unprompted review
Easy as pie!
19 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Donette, it’s great to know you found everything so simple and stress-free. Thank you for sharing your positive feedback and choosing us. We’ll keep working to ensure our medical weight loss approach remains easy for all our patients.
The AgileTelehealth Team
I would have given a 0 star if…
I would have given a 0 star if possible. I followed the text prompts an got my bloodwork and as soon as it was submitted, I was informed to set up a video meeting with the doctor and to pick a date. There are no dates available. After a week of talking with a receptionist who says "I see you missed the meeting" of which I never could set a meeting. Now after not getting any consultation, the receptionist states, "I cannot issue a refund because it's too late". That's not my fault. You can never meet a doctor. This is a scam.
19 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Michael, we’re so sorry for the frustration you’ve experienced with our scheduling system and the conflicting information regarding your refund. It sounds like there was a major breakdown in communication, and we want to make this right. We’ve shared your feedback with our leadership team to ensure this is reviewed and resolved immediately. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
- Agile Telehealth
Very professional
I had a very great experience. This is a very professional setting and all my questions were answered.
19 July 2026
She was amazing
She was amazing. She explained everything very clearly and listened to any concerns I had.
18 July 2026
Unprompted review
We had an audio issue but she powered…
We had an audio issue but she powered through with an effective session.
18 July 2026
Unprompted review
Nurse practitioner was very attentive…
Nurse practitioner was very attentive and informative. I appreciate her listening to all my concerns.
17 July 2026
Open and caring
She asked questions, let me ask questions and explained andwers thoroughly
17 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Leslie, it's wonderful to hear you had such a thorough and supportive conversation with our team. We're glad we could provide the answers you needed and appreciate your trust. We'll continue to ensure every patient receives clear guidance through the Agile Telehealth personalized approach.
-Agile Telehealth Team
My experience with Agile Telehealth has…
My experience with Agile Telehealth has been consistently disappointing from the very start. My first order arrived with the wrong medication, and it took multiple calls with three different providers — each giving me conflicting instructions — before Dr. Grant finally identified that the medication had been sent in the wrong quantity. He personally instructed me to follow up directly with him going forward, but when I called back to schedule with him, I was told this wasn't possible and that I'd have to see whoever was available instead, meaning I'd have to re-explain my entire medical history all over again.
On top of that, the medication I was prescribed had no effect at all, so I was left paying significant costs with zero results.
The scheduling has also been a nightmare. On one occasion, I received a confirmation for a 2:30 PM appointment, showed up, and no one was there. After waiting, I got a new notification saying it was actually at 3:00 PM — I waited again, and still no provider joined.
Communication across the platform is inconsistent, follow-up commitments (like a promised 24-hour callback) were not honored, and I never felt confident that my care was being handled with any continuity or attention to detail. I ultimately had to cancel my care altogether.
I wanted this to work, especially given the cost of the medication involved, but I can't recommend this service based on my experience.
17 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Andrea, we’re truly sorry for the frustration and lack of continuity you experienced with your care and scheduling. It’s clear we missed the mark on communication. We’re reviewing your case internally to improve the Agile Telehealth customer service experience and prevent these errors from happening again. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
- Agile Telehealth
Quick and easy
17 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Pam, it’s wonderful to know that you found our process so seamless and straightforward. We appreciate you taking a moment to share your positive experience in these Agile Telehealth reviews. We’re committed to keeping our services efficient and accessible for everyone we serve.
-Agile Telehealth
Monica was very helpful and gave me…
Monica was very helpful and gave me great solutions for challenges in order to stay successful on my weightloss journey
17 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Michelle, it’s wonderful to hear that Monica provided the helpful solutions you needed to navigate your challenges. Thank you for trusting the Agile Telehealth patient support team with your health journey. We’ll continue to provide that same level of dedicated care as you move forward.
-Agile Telehealth
All my questions were answered
17 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Edith, it’s great to hear that we could provide the clarity you needed. Thank you for trusting the Agile Telehealth patient support team with your journey. We’ll continue to make sure every question is answered so you feel confident in your care.
-Agile Telehealth
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