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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their expertise and helpfulness in explaining options and resolving issues. The service provided is frequently described as excellent, with many people appreciating the promptness, reliability, and high standard of work, whether for boiler replacements, services, or repairs. Reviewers also value the transparent and competitive pricing, noting that there are no hidden fees and the value for money is very good. Many people have used this company for several years and express strong loyalty, recommending them for all central heating and gas-related needs.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, praising their professionalism, efficiency, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive and reasonable pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Paul, Andy, and the team highly enough. I’ve been using them for around 4 years for gas safety checks and servicing, and they recently completed a full boiler replacement for... See more

Rated 5 out of 5 stars

Open, honest, plain talking, a very reasonable price, everything stated up front, no hidden charges, did the work exactly when they said they would to a very high standard….i could go on and on - th... See more

Rated 5 out of 5 stars

AG Fraser replaced my boiler over the last 2 days. There was productive communication throughout the process. From initial enquiry, assessment and quote. Paul was efficient at answering my queries e... See more

Rated 5 out of 5 stars

I had used AG Fraser a few times for boiler services and work, so felt very happy to use them for a new boiler, and they did not disappoint. Paul was very helpful in explaining all of my options and h... See more


Company details

  1. Gas Installation Service
  2. Boiler and Heating Service
  3. Plumber

Written by the company

Our company specialises in the installation and maintenance of domestic boilers and central heating systems. We are based in Wigan and serve surrounding towns and cities including Warrington, Leigh, Bolton, Bury and Manchester. All of our engineers are experts in what they do, and we never subcontract any gas installation work. This way we are 100% responsible for the quality of out workmanship and can keep the prices low. Our services include; new boiler installations, boiler replacements, central heating installations, boiler repairs, boiler servicing, landlord gas safety certificates, powerflushes, radiator installation and heating upgrades. We work with a wide variety of boiler manufacturers including Worcester, Baxi, Ideal and Vaillant.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Outstanding job all round from the first phone call to fitting. Great reliable company and team.

From begining to end it's been a great customer experience. Paul keeps you updated and informed at every single stage. Andy the fitter and his team were just amazing, we had a big problem with our tank and pipes from the loft and less experienced fitters I'm sure would have given up on the problem. Not Andy he not only communicated everything very clear to us and what he was going to do to help rectify our problem. Our boiler was over 18 yrs old and although serviced the pipes were blocked from the debris from the uncovered tank. Absolutely 5 star service all round from begining to end.

20 February 2025
Rated 5 out of 5 stars

Excellent service, highly recommended

Just wanted to pass on my sincere thanks to Nathan for the work he carried out today.

What a lovely, friendly guy! He worked really thoroughly and quickly and left everything spotless. He also explained everything to me as he worked through the jobs.

Please pass on my compliments.

Great work; many thanks!

24 January 2025
Rated 5 out of 5 stars

Boiler service

Very professional, on time for appointment and talked me through what was entailed in my boiler service by Andy.Paul is very easy and professional either by phone or online,highly recommended.

23 January 2025
Rated 5 out of 5 stars

This is the second time AG Fraser is…

This is the second time AG Fraser is helping with repair in my house. Due to level of trust, professionalism, transparency and confidence I had with their work first time, I didn’t hesitate reaching out almost 3 years after the first boiler repair they did for me. This time was no different. the quality, affordability, quick turnaround and professionalism not forgetting empathy. Thank you to Paul, Andy and Nathan for the amazing and swift radiator and boiler replacement.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Annual boiler service review

The engineer was very friendly, fast and efficient. He rang me to let me know when he was leaving his previous job and his ETA at my flat. Once he arrived he was great. After he completed the service he asked me if I had any questions. Would highly recommend!

8 January 2025

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