I'd tried 2 car insurance agents who both quoted me monthly payments well OUTSIDE my budget (Swinton & Churchill.) i was left thinking my age was against a more realistic quotation. THEN i looked agai... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a car insurance quote online but couldn't retrieve it once I'd saved it, however when I called age UK, she was able to retrieve this easily using my phone number, so I didn't have to answer the qu... See more
Company replied
I had a bad couldn’t care less attitude when I wanted to rearrange House and Contents with my present Insurers so much so I hung up. Barely able to understand their accent and they couldn’t unde... See more
Company replied
Very good. The whole process was easier than I'd anticipated (I'm 86) and the two handlers on the two phone calls, on 20th and 23rd Feb I made were excellent in every way - pleasant, clear, patient wh... See more
Company replied
Company details
Written by the company
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Contact info
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, United Kingdom
- ageco.co.uk
4.7
Excellent
690 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent knowledge and saved me over…
Excellent knowledge and saved me over £145.00 from my previous insurers.
20 December 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know about the service you have received from Age Co. We always strive to provide a first-class service for all our customers and I am pleased this has been your experience, together with a lower insurance premium.
We really do value all comments from our customers and would like to thank you for taking time to leave your review.
Kind regards
Jayne
Reply from Age UK Trading
Hello
Thank you for taking time to leave your feedback for Age Co. I am really pleased that your problem has been resolved but if you do need any further assistance, please do not hesitate to contact us directly at Customer.Relations@ageco.co.uk or call us on 0800 055 6205.
Kind regards
Jayne
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review, we really do appreciate it. I am pleased to hear that you were happy with the person you spoke to regarding Age Co.
Regards
Moira
My husband had passed away
My husband had passed away, I received a we will take you to court for the premium later, premium only one day overdue, I was very upset at that, but when I phoned the gentleman who answered was very courteous and all was resolved very quickly
13 December 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. Firstly, please accept our sincere condolences on your loss. I can appreciate how upsetting it must have been to receive the notification regarding the overdue premium especially at such a difficult time. I am pleased that when you contacted our provider, you were happy with the way they handled your call. We work very closely with our product providers and I would like to thank you once again for bringing this to our attention.
Regards
Moira
Very helpful staff and very patient
Very helpful staff and very patient. My phone was "on the blink" and kept cutting off but they rang me back several times.
10 December 2024
Unprompted review
Reply from Age UK Trading
Hello,
We're so pleased to hear that you found our staff helpful and patient, and that we ensured your requests were carried out despite difficulties with your phone.
We really do value all customer feedback, thank you for taking the time to share your experience with Age Co.
Kind regards,
Claire
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review, we really appreciate it. We are pleased to learn that you found the agent very pleasant and look forward to being able to assist you again in the future.
Regards
Moira
Excellent
Excellent, polite & friendly service. Made everything very easy.
4 December 2024
Unprompted review
Reply from Age UK Trading
Hello,
I'm very pleased to hear that you received an excellent and friendly service from Age Co, we look forward to assisting you again in the future.
Thank you for taking the time to share your experience with us - we really appreciate it.
Kind regards,
Claire
Was not aware that AgeUK had teamed up…
Was not aware that AgeUK had teamed up with LV until a leaflet arrived in one of my regular magazines!
Your call-handler listened, answered all questions put to her and gave me the confidence to choose a policy with LV. Thank you.
3 December 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking the time to leave a review. Age Co work with a range of partners to provide our products and services, and for Home and Car Insurance is provided by LV=.
I am pleased to learn you were happy with the call advisor and that you found them helpful and attentive.
Kind regards,
Gemma.
First class
29 November 2024
Unprompted review
Reply from Age UK Trading
Hello,
We're really pleased to hear that you received a first class experience with Age Co.
Thank you for taking the time to share your review with us, and we look forward to assisting you again in the future.
Kind regards,
Claire
Age Co, sort your website out!
Have recently ordered some products online-with great difficulty. Attempted to order something else today-impossible. Everything keeps going round in circles, and repeating itself, cancelling out the last steps taken. Age Co should know that carers do not have time to wrestle with a poorly functioning site, or to sit on the phone to get matters resolved. Unlikely to order again, for this reason.
2 December 2024
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for taking the time to share your experience with Age Co.
I'm sorry to learn that you have encountered difficulties when placing an order, and can understand how frustrating this must be.
We would welcome the opportunity to discuss this further with you, so we can investigate this with our product provider. However, Trustpilot provides limited personal information and we would be grateful if you could get in touch with our customer relations team so we can speak in more detail about your concerns.
You can contact us on 0800 055 6205 (Monday to Friday, 10am to 4pm excluding bank holidays) or email us at customer.relations@ageco.co.uk.
Kind regards,
Claire
Reply from Age UK Trading
Hello,
Thank you for sharing your experience with Age Co.
We really value your feedback and appreciate you taking the time to leave a review for us today.
Kind regards,
Claire
They were better value than my previous…
They were better value than my previous insurer.
14 November 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave your comments and letting us know that Age Co Insurance is better value than your previous insurer.
We really do value all feedback from our customers and thankyou for your comments.
Kind regards
Jayne
Someone actually answering the…
Someone actually answering the telephone, quite quickly, on a Saturday afternoon.
16 November 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for leaving your comments for us and we are pleased to have been of assistance.
Kind regards
Jayne
Age Co Helping older People.
A very polite and well understood call handler you could understand, a credit to your Company. Understood what I asked and resolved in minutes. Age Co helping the older generation with Insurance with excellent prices. Thank you so much to Age Co And LV Insurance.
11 November 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave your review for us. I am pleased to see that your query was promptly resolved and that you are also please with your insurance premium.
Thank you for your kind comments relating to the call handler and we will ensure your feedback is passed on.
Kind regards
Jayne
Reply from Age UK Trading
Hello
Thank you for letting us know that you have found our service very helpful.
We really do value all comments from our customers and appreciate you taking the time to leave your review.
Kind regards
Jayne
LV were very professional
LV were very professional
Amber was a delight to talk to
12 November 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for sharing your comments with us. We always strive to provide a first-class service and I am pleased this has been your experience with Age Co.
We really do value all feedback from our customers and thank you for taking time to leave your review.
Kind regards
Jayne
Reply from Age UK Trading
Hello,
Thank you for taking the time to share your experience with Age Co.
We're really pleased the advisor you spoke to provided a 5 star service, and we look forward to assisting you again in the future.
Kind regards,
Claire.
…new policy
The person I spoke to was very good and he gave good advice.this policy is half the price of my last one so very happy.it pays to shop around.
1 November 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for sharing your comments regarding Age Co Insurance with us and that you are happy with the premium. We always strive to provide a first-class service for all our customers and I am glad this has been your experience.
We really do welcome all feedback form our customers and thank you for taking time to leave your review.
Kind regards
Jayne
As it was through age uk they were…
As it was through age uk they were understanding and empathetic about the ridiculous price of insurance for someone who has not had a claim in 60 years. However it was a much better price than all other providers. I am fit and well but still feel insurance companies don’t take this into account. I still work and have to pay more for insurance when I am trying to commute to work to contribute to society and keep myself able to survive
30 October 2024
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for taking the time to share your experience with Age Co Insurance.
We're pleased to hear that you found the insurance competitively priced and we are very glad you found the service understanding and empathetic.
Thank you once again for your review.
Kind regards
Claire
Very informative and gave me a quote…
Very informative and gave me a quote for all the things I needed and did not include things I did not want.
29 October 2024
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for taking the time to leave a review. I am pleased to know you found the agent informative and helpful when discussing your Insurance over the phone.
Kind regards,
Gemma
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