The boots themselves are gorgeous! Really sturdy and feel good quality. I removed a star because after a week my order had still not been dispatched so I got in touch just to check if anything was wro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The 5 star review is for the customer service advisor Freya Turner. We ordered a Yeti Roadie on 10/8 to take on a camping trip on 20/8 On 14/8 we received an email to say there would be a delay. Tr... See more
Company replied
Thank you Livvy Elliot from A Farley for sorting out my delivery of order and resting my mind. You were efficient and also respectful for my confusion of the delivery date. This means a lot to me and... See more
Company replied
First time customer of A Farley Country Attire. Delighted by the quick response time, courteous contact and great product range. Livvy Elliot, yes a real person!, was superb. I’m in the high net wor... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Boot Store
- Clothing Store
- Men's Clothing Store
- Shoe Store
- Women's Clothing Store
Written by the company
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Contact info
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, United Kingdom
- support@afarley.co.uk
- afarleycountryattire.co.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Quick despatch
Quick despatch, quality product and quick to process a return
14 September 2026
Unprompted review
Reply from A Farley Country Attire
Thank you very much for taking the time to leave us a review. We’re really pleased to hear that you were happy with your wellingtons.
Our Customer Service Manager, Emmie, has been in touch with you directly and would really appreciate the opportunity to help further. Please do get back to her when you can, as she will be more than happy to personally assist you.
Kind regards,
A Farley Country Attire.
No £165 boots and no response from customer service
Avoid and buy elsewhere
Ordered on 4 September, paid for delivery to come in 3-5 business days. No product, no tracking and only 1 response from customer services which said it would be sorted that day and I would get the tracking info shortly. 4 days past, nothing. And worse still, they now dont reply to my messages. The tracking website says awaiting information from them. I would buy from anywhere else than using them again. Will my item ever arrive, or will i ever get my money back? Who knows! Until then, Im £165 down.
15 September 2026
Unprompted review
Reply from A Farley Country Attire
We’re very sorry to hear about the experience you’ve had with your order and completely understand how frustrating the delay and lack of updates must have been.
Emmie our Customer Service Manager has been in touch with you directly regarding this and would really appreciate it if you could get back to her when you have a moment. She would like the opportunity to discuss your order with you personally, apologise properly and make sure everything has now been fully resolved.
We’re very sorry again for the inconvenience and disappointment caused.
Kind regards,
A Farley Country Attire.
Great quality products
The quality of the jeans I ordered was great. I did have a slight issue with the time taken for me to receive the items - it took longer than stated on ordering, but when I contacted Customer Services they were very helpful. Also, the money was taken from my account before the items were despatched, which in my previous online ordering experience isn't usually the case, hence the dropped star.
13 August 2026
Unprompted review
Reply from A Farley Country Attire
Thank you very much for taking the time to leave us a review. We’re really pleased to hear that you were happy with the quality of your jeans and that our Customer Service team were able to assist when you got in touch.
We’re very sorry that your order took longer to arrive than originally expected and completely understand your disappointment with this.
Regarding payment, funds are taken when an order is placed rather than at the point of dispatch. This is common practice for many online retailers, although we do appreciate that different companies may operate in different ways and understand why this stood out based on your previous experiences.
Emmie our Customer Service Manager would really love the opportunity to speak with you directly regarding your order and your experience with us. If you could please get in touch with her at emmie@afarley.co.uk, she would be more than happy to discuss this further with you.
Thank you again for your feedback and for your patience with us.
Kind regards,
A Farley Country Attire.
Good communication
The website was easy to navigate. I found the item that I wanted very quickly. Once I placed the order for the item the company kept me informed of the progress. The boots were delivered on time.
4 September 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review! We’re delighted to hear that you found our website easy to navigate and that you were kept well informed throughout your order.
It’s great to know your boots arrived on time, and we hope you absolutely love them! Thank you for choosing A Farley Country Attire, and we hope to welcome you back again soon.
Kind regards,
A Farley Country Attire.
Quick to order via the chatbot
Quick to order via the chatbot, not so quick to access to human beings. Heavily reliant on AI including weekends where access to chat bot is closed. Refunds have to be undertaken online. Poor timescales on refunds. Won’t order again.
15 August 2026
Unprompted review
Reply from A Farley Country Attire
We are very sorry to hear that you were disappointed with the level of communication and access to our team.
Our Customer Service Manager, Emmie, has been in touch with you directly and would really appreciate the opportunity to help further. Please do get back to her when you can, as she will be more than happy to personally assist you.
Kind regards,
A Farley Country Attire.
Gorgeous Boots
The boots themselves are gorgeous! Really sturdy and feel good quality. I removed a star because after a week my order had still not been dispatched so I got in touch just to check if anything was wrong. I got a very generic email saying orders were delayed due to a high volume of customers and my boots were dispatched a few hours later. It definitely seemed as though they had just missed the order and if that was the case, a personal email admitting the mistake would have been much better. On the whole, I’m very happy with my order.
20 August 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for your feedback, and we are pleased to hear that you are happy with the boots.
Our Customer Service Manager, Emmie, has been in touch with you directly regarding the delay and the communication around your order. Please do get back to her when you can, as she will be happy to assist further.
Kind regards,
A Farley Country Attire.
Excellent product
Excellent product. Good customer relations with supporting follow up.
9 September 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for your feedback, and we are pleased to hear that you are happy with the product.
Our Customer Service Manager, Emmie, has been in touch with you directly to clarify the returns and exchange process. Please do get back to her when you can, as she will be happy to help with any further questions.
Kind regards,
A Farley Country Attire.
Very disappointing experience with A…
Very disappointing experience with A Farley Country Attire.
I ordered a Barbour hood on Thursday 3 September at 19:39 and paid £4.95 for delivery.
A Farley's own delivery information states:
“Express Delivery – Within 5 Working Days”
“£4.95 on orders under £99”
That is the delivery service I paid for, and is confirmed in my order confirmation.
I completely accept that my order was placed after their stated 2pm collection cut-off, so I would not expect it to begin processing until the following working day, Friday 4 September. I was aware of this fact when my order was placed.
The problem is that by Wednesday 9 September I had received nothing beyond the original order confirmation. There was no dispatch confirmation, no DPD tracking information and no proactive update explaining what was happening with the order.
As I needed the hood before going away in the early hours of Saturday morning, I contacted A Farley to ask for an update.
Their response stated that my order had been placed after the 2pm cut-off and therefore began processing on the following working day. However, they then described my order as having been placed using their “4–7 working day delivery service” and told me that the latest expected delivery date was 15 September.
This is where I have a serious problem.
I did not pay £4.95 for a service advertised as 4–7 working days. Their own delivery information states that £4.95 purchases "Express Delivery – Within 5 Working Days".
Even allowing for the fact that I ordered after the cut-off, I cannot reconcile a delivery date of 15 September with an advertised service of “within 5 working days”.
If Friday 4 September is counted as the first working day, five working days takes us to Thursday 10 September. Even if A Farley treats Friday solely as a processing day and does not begin counting the five-working-day delivery period until Monday 7 September, five working days takes us to Friday 11 September.
The 15 September date they have given me instead corresponds to seven working days from Monday 7 September. In other words, they appear to be applying the slower 4–7 working day service mentioned in their email to an order for which I paid the £4.95 Express Delivery – Within 5 Working Days charge, but only if they didn't bother processing my order for a full working day first.
Had I been told at checkout that the order might not arrive until 15 September, I would simply have purchased elsewhere. I ordered when I did specifically because the advertised delivery timescale meant the item should arrive before it was needed.
What makes the situation even more frustrating is that the parcel had apparently not even been dispatched when I contacted them. This therefore wasn't a DPD delay or a parcel being held up in transit, it's simply that the order has not yet left A Farley's warehouse.
I've now had to order the same hood elsewhere using next-day delivery to ensure that we actually have it in time.
I subsequently asked A Farley to cancel and refund the order while it remained undispatched. At the time of writing, I am still waiting for confirmation that this has been actioned.
For me, the fundamental issue is simple: I paid £4.95 for a delivery option advertised by A Farley as “Express Delivery – Within 5 Working Days”, yet when I chased my undispatched order they told me I was on a “4–7 working day delivery service” and gave me a latest delivery date consistent with that slower service, but only if they waited a full working day extra to process my order. Despite paying for Express delivery, I've been told I'm on a cheaper service I didn't want for pay for, and even then they added an extra delay on top before processing my order.
This is clearly deceptive from A Farley Country Attire, I will be contacting my card issuer later today to see if they can help me at all, and I will be providing the evidence of A Farley's deception, which is helpfully displayed on their own website.
9 September 2026
Unprompted review
Reply from A Farley Country Attire
Hi Matthew,
We’re very sorry to read your review.
Our Customer Service Manager, Emmie, has already been in touch with you personally today regarding your concerns and has been trying to resolve this for you, so we would really appreciate it if you could please respond to her directly.
As requested, your order has now been cancelled and fully refunded.
We would also like to clarify that, the hood would have been delivered to you this Friday 11th September, which is the fifth working day (excluding weekends) and therefore within the delivery timeframe quoted on your original order confirmation.
We do completely appreciate, however, that the conflicting information you were subsequently given regarding a 4–7 working day timeframe caused unnecessary confusion and concern, and we sincerely apologise for this.
Emmie genuinely wants to put this right for you and restore your confidence in us, so we would be extremely grateful if you could please get back to her directly.
Once again, we sincerely apologise for the confusion and inconvenience caused.
Kind regards,
A Farley Country Attire.
Easy to deal with
Easy to deal with, delivery was a bit slow with minimal communication
Having said that the boots were well priced and a quality product
6 September 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for taking the time to leave us a review. We’re really pleased to hear you were happy with the quality and value of your boots.
We’re sorry that delivery took a little longer than expected and that communication could have been better. We really appreciate your feedback and will take this on board as we continue to improve our service.
Kind regards,
A Farley Country Attire
Arrived quicker than I expected and was…
Arrived quicker than I expected and was delighted with the product
3 September 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review! We’re delighted to hear your order arrived sooner than expected and that you’re so pleased with your purchase.
We really appreciate your feedback and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire
First time shopping with A Farley and…
First time shopping with A Farley and Five Star service from Freya and the team. Although the shoes were not right for me, Freya provided excellent customer service throughout making what could have been a hard work situation in some cases an absolute breeze. She was very polite and clearly puts the customer first. I will definitely be back for a pair in the future.
Thanks again
Elliot
1 September 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic review, Elliot!
We’re delighted to hear that Freya made the whole process so easy for you, even though the shoes weren’t quite right this time. We’ll be sure to pass your lovely feedback on to her.
We really appreciate you choosing A Farley for your first order, and we look forward to welcoming you back when you find the perfect pair!
Kind regards,
A Farley Country Attire
Excellent asusual
As usual, anything from Farley is excellent quality and decent service.
24 August 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review and for continuing to shop with us! We’re delighted to hear you’re happy with both the quality of our products and the service you receive.
We really appreciate your continued support and look forward to welcoming you back again soon.
Kind regards,
A Farley Country Attire
Great communication on purchase and…
Great communication on purchase and delivery
8 August 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review! We’re really pleased to hear you were happy with the communication throughout your purchase and delivery.
We really appreciate your feedback and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire
Exceptional customer service - Freya
Can not rate this company highly enough. Freya from customer services was amazing - my Yeti bottle had not been shipped, they had left me a voicemail to tell me this but I had not listened to it so I emailed Freya could not do enough to support, my bottle in a slightly different colour is in its way in next 24-48hrs - highly recommend looking at this site 5 stars all the way from me 🙂👍
28 August 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic review! We’re so pleased to hear that Freya was able to help and arrange an alternative YETI bottle for you so quickly.
We really appreciate your kind words and recommendation, and we’ll be sure to pass your lovely feedback on to Freya. We hope you love your new bottle when it arrives!
Kind regards,
A Farley Country Attire
EXCELLENT CUSTOMER SERVICE. I ordered some boat shoes (my first…
I ordered some boat shoes (my first order with Farley) and the first time discount didn't work. I completed my order and questioned the discount with Customer Service. Within 20 minutes Freya had credited my card.
Excellent and very fast customer service.
Thanks.
27 August 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review! We’re delighted to hear that Freya was able to resolve the issue with your discount so quickly and that you were happy with the service you received.
We really appreciate you choosing to shop with us for the first time and hope you love your new boat shoes. We look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
Brilliant Company to deal with
Brilliant Company to deal with. Competitively priced items, well informed and speedy delivery. Thanks
14 August 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review!
We’re delighted to hear you were happy with our pricing, communication and speedy delivery. We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
Great experience, highly recommended!
Quick delivery and well packaged.
Used the Tundra Haul at a festival and it worked very well, keeping ice for over 5 days. The wheels are a worthy upgrade for moving it about as heavy when fully loaded.
Would highly recommend the product and A Farley.
12 August 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic review!
We’re really pleased to hear your Tundra Haul performed so well at the festival and kept everything cold for over five days. The wheels certainly make a huge difference once it’s fully loaded!
Thank you for recommending both the product and A Farley Country Attire. We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
Easy to use site
Easy to use site, first time buyer so I got discounted price on my Yeti camping chair with free delivery. I was informed about at every stage of delivery which was also quick
15 June 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review!
We’re delighted to hear that you found our website easy to use and were able to take advantage of your first-order discount and free delivery on your YETI camping chair. It’s also great to hear that you were kept informed throughout and that your order arrived quickly.
We really appreciate your support and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire
Great Yeti cooler
Great Yeti cooler.
Brilliant communication from A Farley from point of order to delivery very pleased indeed
6 August 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review!
We’re delighted to hear that you’re pleased with your YETI cooler and that you were happy with the communication from order through to delivery.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
Recommend without any reservations whatsoever
I have shopped online with this company for many years. Their products are always top quality and their customer services match this. Always polite and informative, they will go that extra mile to help with any difficulties whatsoever. Their occasional sales offer the same top quality goods at very affordable prices. I recommend them without any reservations.
24 July 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for such a wonderful review and for your continued support over the years!
It really means a lot to us to hear that you’ve consistently been happy with both the quality of our products and the service you’ve received from our team. We always aim to go the extra mile for our customers, so your kind words are hugely appreciated.
Thank you again for your loyalty and recommendation. We look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
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