I run a small web design agency and we host about 30 client sites. Moved everything from our client sites. Moved everything from our old provider to two Aeza VDS in Amsterdam over a weekend. The mig... See more
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The hardware is genuinely good for the price. Ryzen CPUs, NVMe storage, geneerous RAM. My only gripe is the feels a bit cluttered when you have multiple servers, and finding specific options takes mor... See more
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I rented a server, set it up, and used it normally for six months. Then the IP address stopped pinging, and the server became inaccessible. When I asked the support team what the hell was going on, t... See more
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Aeza deleted my VPS after just 7 days of late payment — with ZERO notification and WITHOUT suspending the server first. My entire database (client data, full infrastructure) was permane... See more
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Company details
About AEZA INTERNATIONAL LTD
Written by the company
About
Aéza is a modern hosting provider Trusted by over 100000 users worldwide, Aéza delivers premium hosting solutions powered by cutting-edge hardware, including the AMD Ryzen 9 5950X processor and ultra-fast NVMe storage
Advantages
❯ The world's processors, e.g. AMD Ryzen 9 7950X3D up to 5.7 GHz
❯ Activation within 60 seconds
❯ 24/7/365 chat support
❯ Free DDoS protection on all servers
❯ Hourly rate option from €0.02/hour
VPS locations
Moscow, Los Angeles, Vienna, Paris, Falkenstein, Amsterdam, Stockholm, Helsinki, London, Saint Petersburg
Aéza is a modern hosting provider Trusted by over 100000 users worldwide, Aéza delivers premium hosting solutions powered by cutting-edge hardware, including the AMD Ryzen 9 5950X processor and ultra-fast NVMe storage
Advantages
❯ The world's processors, e.g. AMD Ryzen 9 7950X3D up to 5.7 GHz
❯ Activation within 60 seconds
❯ 24/7/365 chat support
❯ Free DDoS protection on all servers
❯ Hourly rate option from €0.02/hour
VPS locations
Moscow, Los Angeles, Vienna, Paris, Falkenstein, Amsterdam, Stockholm, Helsinki, London, Saint Petersburg
Contact info
311 Shoreham Street, S2 4FA, Sheffield, United Kingdom
- +44 772 937-60-58
- support@aeza.net
- aeza.net
2.8
Average
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The hardware they offer on their…
The hardware they offer on their servers for just $4.94/month is amazing they even include Windows servers at no extra cost the interface is minimalist and could use some improvments but I highly recomend them I got my server in under 5 minuts
3 January 2025
Reply from AEZA INTERNATIONAL LTD
Thank you for your feedback!
We’re glad to hear that you’re impressed with the hardware and value we provide at just $4.94/month, including Windows servers at no extra cost. It’s great to know that your server setup was quick and smooth!
We appreciate your suggestion regarding the interface and will take it into account as we continue to improve. Your recommendation means a lot to us—thank you! If you have any other thoughts or need assistance, feel free to reach out
Best hosting ever1 Perfect for my…
Best hosting ever1 Perfect for my portfolio with amazing loading speed and outstanding support
30 December 2024
Reply from AEZA INTERNATIONAL LTD
Dear Lounis,
Thank you for your fantastic feedback! We’re thrilled to hear that Aéza is the perfect fit for your portfolio and that our loading speed and support have exceeded your expectations.
Providing outstanding service and ensuring our platform runs smoothly for all our users is our top priority, and it’s wonderful to see our efforts reflected in your experience.
If there’s ever anything more we can do for you, or if you have any questions or suggestions, please don’t hesitate to reach out. We truly appreciate having you as part of the Aéza community!
Warm regards,
Aéza Support Team
Reply from AEZA INTERNATIONAL LTD
Dear Customers,
We deeply value your feedback and take your experiences very seriously.
We would like to inform you that some recent reviews do not reflect genuine customer experiences. Unfortunately, we have observed several attempts by competitors to manipulate our ratings and harm our reputation.
If your experience is genuine, we kindly ask you to provide supporting evidence by contacting us through our official Telegram channel: https://t.me/aezachat.
We remain committed to transparency and fairness and will continue to report any fraudulent reviews to Trustpilot.
Thank you for your understanding and continued trust.
Aéza Support Team
Aeza horror
I used Aeza hosting from 12/24/2024 to 12/17/2024. For three weeks there were constant speed drops and there was no access to the server for 1 hour and 30 minutes, and they give a 99.9% guarantee
About the work of Aeza engineers:
The engineer's task is to ensure that clients receive all the resources they need and that the equipment has enough computing power for both current and new clients. In OVZ virtualization, overselling requires constant monitoring and professionalism. If this is done, then even if the client load increases sharply, the clients will be satisfied, because they will have enough resources. Or you don't need to be greedy and take on more clients so that everything works!
Support service response:
1. " 12/05/24 20:31
Hello, the server is not working, I can't log in and reboot from my personal account? Can you tell me what the reason is?
Vladislav 12/05/24 20:31
Hello.
There was a problem on the node, our engineers are already fixing it.
2. " 12/05/24 21:29
Please tell me how long, approximately, will it take to solve the problem?
Ivan 12/05/24 21:30
Hello. Unfortunately, there are no exact deadlines for the solution, but our specialists are already working on it. Usually it doesn't take much time"
As you can see from the ticket, an hour passed between these messages, but after that I had to wait another 30 minutes!
"Ivan 12/16/24 21:57
We checked, no network restrictions were applied to your server, most likely the problem is really in the network channel load on the node. Usually this goes away with time, because if someone uses the network channel a lot and actively, then measures are taken to limit it."
Guarantee 300 Mbps will not be less, that's what they say!
In fact, the speed on the server dropped to 3 Mbps, the measurement was carried out on the server (speedtest)
Austria sla 99.9% tier 3
reliable native DDoS protection, does not block legitimate traffic, works continuously (up to 600Gbps)
About the work of the Aeza hosting support service:
in one ticket you can get answers from two, three or four different employees asking the same questions!
How your funds will be taken from you:
you cannot refuse the service, if you delete the server you will not see any money and you cannot do anything yourself. You will be completely lied to. We are not talking about a refund for the complete absence of services rendered, but about the money in the account!
Here is the answer from the support service:
first answer:
"Yaroslav yesterday at 19:52
Hello.
According to the Terms of Use, in accordance with paragraph 9.11, we have the right to withhold 15% of the commission for processing the withdrawal request, as well as the commission of the payment system that will process the payment in your favor.
The withdrawal will be made within 10 business days. Withdrawal is available from 10 euros, taking into account the commission.
second answer:
" Yaroslav yesterday at 20:17
Unfortunately, taking into account the 22% commission (15% fixed and 7% for withdrawal to a crypto wallet), it comes out to 7.8 euros, which is less than 10 euros, which is why the payment aggregator will simply give an error due to the withdrawal amount being below the minimum."
I deposited money from the Monero crypto wallet into the account and what a 15% commission for processing the withdrawal request!
Since 12/18/2024, I have been negotiating the withdrawal of funds and have not received them yet! If the money from the account is returned to me, I will write. For the service that I used for 23 days, they didn’t return my money and didn’t talk about it because they know that they can’t do anything to them, and the rest of the days the server just worked idle!
With Aeza hosting it looks like this:
Reply from AEZA INTERNATIONAL LTD
Aéza is a trusted and reputable hosting provider dedicated to offering reliable and high-quality services. We prioritize transparency, fairness, and the best interests of our clients.
20 December 2024
Reply from AEZA INTERNATIONAL LTD
Dear Mark Stern,
Thank you for taking the time to share your feedback and concerns. We are genuinely sorry to hear about the difficulties you’ve encountered while using our services, and we fully understand how frustrating this must be for you.
We would like to address your concerns in detail:
Terms of Use and Transparency
Our Terms of Use clearly outline our policies, including details about withdrawal fees, minimum withdrawal limits, and refund procedures. These terms are not hidden; they are publicly available on our website for everyone to see. When you created your account, you agreed to these terms, which guide how our services operate. We take pride in being transparent and ensuring that all our customers have access to this information.
Missing Information in Our Database:
We have reviewed our records and found that the email address you provided (Proton Mail) is not supported, and the additional contact details (name and phone number) do not exist in our database. This mismatch has prevented us from fully verifying your account or processing your request.
To proceed, we kindly ask you to double-check the information provided and send the correct details to our dedicated email address: aezareviews@gmail.com. Ensuring accuracy in your account information will help us resolve this matter as swiftly as possible.
We appreciate your cooperation and understanding in this matter. If you have further concerns, please do not hesitate to contact us directly.
Best regards,
Aéza Support Team
Update:
As we have stated, our policies and Terms of Use are clear and transparent, designed to ensure fairness and consistency for all our clients.
We are pleased to confirm that your refund has been successfully processed. We sincerely apologize for the inconvenience and the less-than-ideal experience you had with our services. We fully understand your frustration, and we deeply regret the challenges you faced.
We are committed to learning from this situation and will work diligently to ensure such issues are avoided in the future.
Thank you for bringing these concerns to our attention, and we hope to provide a better experience moving forward
Great prices and accurate speeds—highly…
Great prices and accurate speeds—highly recommend this company!
1 July 2024
Unprompted review
Reply from AEZA INTERNATIONAL LTD
Dear Mon Saad,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the great prices and accurate speeds of our service. We strive to provide the best value and performance, so it’s great to know that we’re meeting your expectations.
Your recommendation means a lot to us, and we truly appreciate your support. If there’s anything more we can do to improve your experience, or if you have any questions, please feel free to reach out.
Thank you for choosing Aéza!
Best regards,
Aéza Support Team
just the best hosting provider
for now aeza has the lowest price for those kind of servers and the support is the most responsive that i've ever seen!
27 November 2024
Unprompted review
Reply from AEZA INTERNATIONAL LTD
Dear Anthony Brown,
Thank you so much for your enthusiastic comments! We’re delighted to hear that you’re satisfied with our hosting services. It’s great to know that our competitive pricing and responsive support are meeting your expectations.
We strive to provide the best possible service, and your feedback reassures us that we’re on the right track. If you have any suggestions or specific needs to further improve your experience, please feel free to share them with us.
Thank you again for trusting Aéza for your hosting needs!
Best regards,
Aéza Support Team
Good, but needs more features
Aeza provides a reliable service, and my site runs without hiccups. However, their control panel could use more advanced features. Overall, I'm satisfied but looking forward to future updates.
31 October 2024
Reply from AEZA INTERNATIONAL LTD
Dear Robert Evans,
Thank you for sharing your feedback and for highlighting the reliability of our service. We're glad to hear your site is running smoothly without any issues!
We also appreciate your suggestion regarding our control panel. Feedback like yours is invaluable as we continually work to enhance and expand our features. Rest assured, your input will be shared with our development team as we plan future updates.
If there’s anything specific you'd like to see or if we can assist you further, please don’t hesitate to reach out. Thank you for choosing Aeza!
Best regards,
Aéza Support Team
Loyal customer kicked out without any explanation
I'm a loyal customer, been with Aeza for longer than half of it's lifespan. Rent more than 20 vms. Today, out of nowhere, my account and all vms are blocked. I contacted support, and they only say I violated terms. They refuse to share anything else. Unbelievable. All funds in my account are stolen.
Stay away.
Update 7-11-24;
Updated 1 star to 4 star, as I now understood why they did what they did and we came to a mutual understanding. I have access again and all is restored. Not 5 star because I was only able to achieve this via contact with the CEO of Aeza - not via regular support channels. This is not a normal path of escalation, and some won't even think about it.
4 November 2024
Unprompted review
Reply from AEZA INTERNATIONAL LTD
Dear therisenstar,
Thank you for updating your feedback and sharing your experience. We’re glad the matter has been resolved, and you’ve regained access to your account and services.
We appreciate your patience during this process and understand the frustration caused. Your feedback about support escalation is valuable, and we’re working to improve our channels to make them more efficient for all users.
Thank you for your loyalty to Aeza. If you need further assistance, please don’t hesitate to reach out.
Best regards,
Aéza Support Team
Excelent customer service
Aeza's customer service is top-notch. They helped me through every step of setting up my VPS. The servers run smoothly, and the pricing is fair for the value. Highly recommend!
31 October 2024
Reply from AEZA INTERNATIONAL LTD
Dear Janek Baker,
Thank you so much for your wonderful review! We’re thrilled to hear that our customer service team was able to guide you through setting up your VPS and that you’re happy with our servers and pricing.
Your recommendation means the world to us, and we’re delighted to know you’re satisfied with our services. If there’s ever anything more we can do to assist you, please don’t hesitate to reach out.
We look forward to continuing to serve you!
Aéza Support Team
Reliable and affordable cloud hosting
Aeza's cloud hosting is both affordable and reliable. My website's performance has been smooth, and the uptime is excellent. I only wish they had more detailed tutorials for beginners.
31 October 2024
Reply from AEZA INTERNATIONAL LTD
Dear Jeff Turner,
Thank you for your kind words and for highlighting the reliability and affordability of our cloud hosting services. We’re delighted to hear that your website’s performance has been smooth and that you’re satisfied with our uptime.
We also appreciate your suggestion regarding more detailed tutorials for beginners. Your feedback is invaluable, and we’ll take it into consideration as we work to improve and expand our resources.
If there’s anything more we can assist you with, please don’t hesitate to let us know. Thank you for choosing Aeza!
Aéza Support Team
I have been a loyal customer of Aeza…
I have been a loyal customer of Aeza International for many years. Throughout this time, I have always adhered to their terms of service and maintained a good standing. However, one day out of the blue, my server was blocked without any prior notice or warning. When I reached out for an explanation, I was simply pointed to a Spamhaus listing, but no specific details or proof were provided. They refused to engage in a reasonable discussion to solve the problem.
This experience has been incredibly frustrating, and it is disappointing that Aeza International seems unwilling to take any responsibility or resolve the matter professionally. As a customer who always paid on time and followed all the rules, this treatment feels unfair and unjustified. I expected more transparency and fairness from a hosting provider.
Updated on 29.10.2024
After reading the provider's response, I was genuinely surprised by their position. Here’s how events actually unfolded. My server was blocked solely based on a notice from Spamhaus, and it happened instantly without any opportunity for appeal. This is something their support has consistently reiterated. They keep referring to their Terms of Use, which I now strongly recommend everyone read carefully. In my view, it is an impractical and poorly crafted document that fails to protect customer rights.
From the very beginning, I was informed that the decision to block my server was final. No proof beyond the Spamhaus notification was provided, nor has any evidence been shared since. Support’s response remained the same: that my service was blocked due to alleged reputational harm as my IP address was flagged by Spamhaus. It’s also worth noting that Spamhaus currently lists 104 Aeza addresses across its records dating back to summer, which does not seem to concern the company in the slightest.
In the end, I was told that a senior specialist made the decision to block my account, but they do not have the time to discuss the matter with me. Based on my experience, I cannot recommend Aeza International to anyone looking for a dependable hosting provider.
Updated on 30.10.2024
It’s rather amusing to see Aeza rapidly removing its IP addresses from Spamhaus lists after my review. However, their support team still responds robotically, reiterating the same message: the decision is final and not subject to appeal.
Regarding their Terms of Use, it’s almost laughable. Anyone interested can take a look – it feels as if it were written by an underqualified student without oversight. The overall message boils down to this: the client has virtually no rights. The document even states that by registering, you agree to receive advertisements, and opting out is impossible. The only way to stop receiving ads is to delete your account.
I would love to include direct quotes, but Aeza’s website is currently unavailable. Either they’ve blocked my home IP, or something else has broken on their end.
In any case, I’ve said what I intended. I sincerely hope that, in an effort to salvage their reputation, Aeza will revise their Terms of Use. Wishing you all the best, and may your business thrive.
28 October 2024
Unprompted review
Reply from AEZA INTERNATIONAL LTD
Dear Nikolai,
We understand that this situation has been frustrating, and we truly appreciate your loyalty as a customer of Aéza.
To clarify, Aéza is committed to enforcing our Terms of Use, which help keep our services fair and safe for everyone. Your server was blocked because it was hosting content that does not comply with our Terms of Use, which were agreed to when your account was created. Aéza does not support any misuse of its servers and services, including any prohibited activities, regardless of the user.
Our support team communicated this information to you multiple times, and we make every effort to be clear and transparent with our policies. We apply these rules consistently, without exceptions, to protect the integrity of our services. We recommend reviewing our Terms of Use to avoid similar situations in the future.
Thank you for your understanding, and please let us know if you have further questions.
Best regards,
Aéza Support Team
Update 30.10.2024:
Hello,
Thank you for taking the time to share your experience. At Aéza, our Terms of Use are clearly outlined to protect the integrity of our platform and ensure a secure environment for all our clients. We have a zero-tolerance policy for any misuse of our servers, particularly activities flagged by trusted organizations like Spamhaus. As such, any server associated with potentially harmful or illegal activities is immediately blocked to prevent risk to the larger network.
In this instance, we received clear evidence from Spamhaus regarding the flagged IP address, and our team followed established procedures based on our policies. We understand that this may be frustrating; however, we uphold these standards to ensure a trustworthy and safe hosting environment for all users.
As for the mention of other IP addresses, we continuously monitor and act promptly with real evidence. Our commitment is to deliver a secure hosting experience, and this requires strict adherence to our policies.
We appreciate your understanding in this matter.
Best regards,
Aéza Support Team
Aeza servers are some of the fastest I…
Aeza servers are some of the fastest I have ever seen. However, the setup process can be tricky for VPS newbies. Overall, their services are great, making them a good option for power users.
2 October 2024
Reply from AEZA INTERNATIONAL LTD
Dear Cristopher Allen,
Thank you for taking the time to leave your feedback! We're pleased to hear that you find Aéza servers among the fastest you've encountered, and we appreciate your kind words about the quality of our services.
We also value your comments regarding the VPS setup process. We understand that it can be a bit challenging for those new to VPS, and we’re always working on making our platform more user-friendly for all levels of expertise. If you ever need any assistance, don’t hesitate to reach out. Our support team is here to help guide you through any steps.
Thanks again for your insights, and we look forward to continuing to support your needs!
Best regards,
Aéza Support Team
A terrible experience
A terrible experience: I have been using VPS and VDS for years and have never had such a bad experience.
I ordered a server from them, and the server took an extremely long time to get prepared. I waited nearly a day to get the server information (this day is gone from the monthly plan). After getting the server info, I tried to change the system through their site, and it updated quickly. However, I couldn't use the server after that; it just threw errors and never connected.
I tried restarting it and shutting it down, but nothing worked.
Then I contacted support, which claimed they would respond in ~60 seconds, but they took 6-9 hours to respond. Once they responded, they never replied again until another 6-9 hours had passed.
It has now been another day, and I still can't use the server.
20 October 2024
Unprompted review
Reply from AEZA INTERNATIONAL LTD
Dear Customers,
We deeply value your feedback and take your experiences very seriously.
We would like to inform you that some recent reviews do not reflect genuine customer experiences. Unfortunately, we have observed several attempts by competitors to manipulate our ratings and harm our reputation.
If your experience is genuine, we kindly ask you to provide supporting evidence by contacting us through our official Telegram channel: https://t.me/aezachat.
We remain committed to transparency and fairness and will continue to report any fraudulent reviews to Trustpilot.
Thank you for your understanding and continued trust.
Aéza Support Team
Works good. Terrible interface. Overpriced.
Getting the work done when it is set up.
But: long payments processing, long tickets processing, terrible bugged old interface, huge commissions on payments, quite expensive servers comparing to competitors.
17 October 2024
Unprompted review
Reply from AEZA INTERNATIONAL LTD
Dear Aleksis,
Thank you for sharing your feedback on our services via Trustpilot. We take all reviews seriously as they help us improve and better serve our customers.
However, to fully understand and address your concerns, we kindly request additional information about your experience.
Could you please provide further details regarding the specific issues you faced, such as your account information or the services you used?
• Your registered email address
• Your order ID
• The ticket number related to your inquiry
This will allow us to verify your feedback and resolve any potential issues you encountered.
Thank you for your time, and we look forward to your response.
Best regards,
Aéza Support Team
UPDT:
Dear Aleksis,
Thank you once again for sharing your feedback on our services through Trustpilot.
We previously requested additional details to address your concerns effectively, such as:
1. Your registered email address
2. Your order ID
3. The ticket number related to your inquiry
Unfortunately, after a three-day window, we did not receive the information required to validate your experience. Without this, we are unable to investigate the specific issues you mentioned.
We would like to take this opportunity to highlight some of the strengths of our service that many customers find beneficial, as you can see in other reviews:
1. Responsive Support: Along with traditional channels, we provide real-time assistance via Telegram. Our website's ticket system typically responds within 1-2 hours, even during peak times
2. Optimized Transactions: We are committed to enhancing payment processing times, ensuring that every transaction is fast and reliable. With prices starting from as low as $0.02/hour and $4.94/month in many locations, we are proud to be one of the most affordable hosting providers on the market.
3. Competitive Services: While we strive for affordability, we focus on delivering high-quality, secure, and reliable services, offering great value compared to competitors.
4. User-Friendly Tools: Our platform features an intuitive dashboard with powerful tools, giving you the flexibility and control to manage your operations smoothly.
We're committed to improving our services and resolving any issues you may have. The situation you faced doesn't reflect our standards, but without communication, it's hard to verify your review. Please share your information, and we'll gladly investigate to provide you with a better experience
Best regards,
Aéza Support Team
Aeza's cloud hosting is reliable and…
Aeza's cloud hosting is reliable and allows my site to run smoothly. However, choosing the right plan took some effort and a longer free trial would have been nice. I highly recommend them though!
2 October 2024
Reply from AEZA INTERNATIONAL LTD
Dear Kevin Smith,
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that our cloud hosting services have helped your site run smoothly. It’s always wonderful to know that customers find value in what we offer.
We appreciate your feedback about the plan selection process and the suggestion for a longer free trial. We are always looking for ways to improve, and your input is invaluable as we strive to enhance our offerings.
If you ever need assistance in the future or have additional feedback, feel free to reach out. We’re always happy to help!
Best regards,
Aeza Support Team
The support saves the day
The support saves the day! The support team at Aeza is fantastic. They patiently helped me set up my VPS. The server speed is awesome, but the interface could have been easier to use, especially for beginners.
2 October 2024
Reply from AEZA INTERNATIONAL LTD
Dear David Turner,
Thank you so much for taking the time to leave this wonderful review! We are thrilled to hear that our support team was able to assist you and that you found their help invaluable in setting up your VPS. It's great to know you’re happy with the server speed as well.
We appreciate your feedback regarding the interface, and we will certainly take this into account as we continue improving our service, especially for beginners.
If you have any further feedback or need assistance in the future, don’t hesitate to reach out. We’re here to help!
Best regards,
Aéza Support Team
I received my refund as i never ordered…
I received my refund as i never ordered their service.
Didn't ask for it, didn't want it.
Wasn't going to provide anymore info.
Someone hacked my personal account for paypal.
That's all the information i provided.
15 September 2024
Unprompted review
Reply from AEZA INTERNATIONAL LTD
Dear Customers,
We deeply value your feedback and take your experiences very seriously.
We would like to inform you that some recent reviews do not reflect genuine customer experiences. Unfortunately, we have observed several attempts by competitors to manipulate our ratings and harm our reputation.
If your experience is genuine, we kindly ask you to provide supporting evidence by contacting us through our official Telegram channel: https://t.me/aezachat.
We remain committed to transparency and fairness and will continue to report any fraudulent reviews to Trustpilot.
Thank you for your understanding and continued trust.
Aéza Support Team
Switching to Aeza's VPS improved my…
Switching to Aeza's VPS improved my website's performance. Customization was easy, and I handled high traffic better than my previous host. The server's reliability has made a noticeable difference, and I'm glad I switched.
5 September 2024
Reply from AEZA INTERNATIONAL LTD
Dear Luis Mohr,
Thank you so much for taking the time to leave this wonderful review! We are thrilled to hear that our VPN solution is meeting both your personal and business needs. Security and simplicity are key features we aim to provide, so it's great to know you found the setup process quick and hassle-free.
Your recommendation means a lot to us, and we’re committed to continuing to offer a reliable and secure service for you.
If you have any further feedback or need assistance in the future, don’t hesitate to reach out. We’re here to help!
Best regards,
Aéza Support Team
Perfect for software development
Perfect for software development. It runs multiple stacks smoothly and protects my local machine during testing. The VPS's versatility allows me to work across different platforms with easy.
5 September 2024
Reply from AEZA INTERNATIONAL LTD
Hello, Versie Roland,
Thank you for your wonderful review! We're thrilled to hear that our VPS is working perfectly for your software development needs and that it runs multiple stacks smoothly. It's great to know that you find the versatility of our platform valuable for working across different environments.
If you ever have any questions or need further support, feel free to reach out. We're here to help and ensure you continue to have an excellent experience with our service!
Best regards,
Aéza Support Team
Buy AEZA with caution !!!
Buy with caution! I purchased a one-year Hong Kong server on March 18, 2024. I was notified in June 2024 that the server would be forcibly deleted due to their work adjustments. Still, they claimed they would provide a refund of the remaining value, but so far (September 2024) March 3), I still have not received a refund, and I no longer receive a timely reply when consulting customer service.
---
After endless waiting, I tried the customer support on the AEZA website and the official AEZA group on Telegram, but none of them were resolved quickly. Finally, I couldn't bear it anymore and submitted a review on Trustpilot. I didn't expect that the problem that lasted for more than a month was solved in 24 hours?
This is very interesting.
The forced deletion of the Asian server and the slow refund incident seriously affected my business and consumed a lot of my energy. This is the worst service I have encountered in all these years. I hope my experience can serve as a wake-up call for everyone to choose to cooperate with AEZA carefully.
By the way, share another thing that makes me feel that AEZA is unreliable.
The reason why I bought AEZA Hong Kong VPS with an annual plan was because I saw their promotional information. The original text is as follows:
From 03/13/24 we launched a sale that will not be repeated - 50% discounts on all VPS.
The number of servers is limited.
If you doubted the quality of our services, it's time to try.
And if you don’t like it, we’ll definitely return your money!
Since I have long needed a high-performance VPS in Asia, I have been paying attention to AEZA until the above promotional information appeared, especially the description of worry-free refunds if you are not satisfied, which made me buy a one-year plan without hesitation.
However, when I got the Hong Kong VPS they provided, I conducted a simple test and found that some aspects did not meet my expectations, so I immediately submitted a customer support ticket for feedback. After careful consideration, I requested a refund.
But, without a doubt, I was rejected in the end.
Despite this, since my business needs to be in Asia, I still enabled their Hong Kong VPS, but the initial forced deletion incident occurred only half a year later.
I think you will understand what I encountered. If you don’t want to repeat the same mistake, I hope you will carefully consider cooperating with AEZA.
----
Additional response to AEZA's reply below.
I've had enough of AEZA's sophistry, here is the full customer support ticket, you can judge for yourself.
The full conversation screenshot is linked to imgur at /gallery/buy-aeza-with-caution-76q9JjZ
18 March 2024
Unprompted review
Reply from AEZA INTERNATIONAL LTD
Dear, Dear Tanker DearTanker,
Thank you for bringing this issue to our attention, and I sincerely apologize for the inconvenience you've experienced. We understand your frustration regarding the delay in receiving your refund.
Due to a higher-than-usual volume of inquiries, there has been a delay in our response time. However, we want to assure you that we are actively working on resolving this matter. To expedite the process, could you please email us at aézareviews@gmail.com with your order number, the support ticket number, and the email address associated with your purchase?
We are committed to correcting this mistake as soon as possible. Please rest assured that this is simply a misunderstanding, and we guarantee that you will not lose your money with us.
Best regards,
Aéza Support Team
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Update: 03.09.2024
Dear, Dear Tanker DearTanker,
Thank you for your patience while we reviewed your case. To clarify, your Hong Kong server was purchased for €89.93/year. Due to the forced deletion of the server, we calculated your refund based on the unused rental period.
The utilized period amounted to 132 days, and the refund was calculated as follows:
€89.93 / 365 * (365 - 132) = €57.41.
After deducting the withdrawal fee, the final refund amount came to approximately €44.78, which has already been processed and sent to your USDT wallet.
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Last update: 06.09.2024
Dear Dear Tanker DearTanker,
Thank you for taking the time to share your experience. We deeply regret any frustration and inconvenience you encountered with aéza services, and we would like to address the points you raised.
First, we want to clarify that the resolution of your issue was not influenced by the 1-star review you left or any content you posted online or on social media. aéza is committed to maintaining transparency and professionalism in all interactions. Our mission is to provide the best possible service to every client, regardless of the feedback they provide.
Regarding the claim about your refund, we would like to emphasize that our refund policy is clearly outlined in our terms of service, which were agreed upon when your account was created. These terms ensure that all refund conditions are made transparent, and our team has already communicated the specifics of your case multiple times. The fact that you believe your refund was outright refused is not accurate. The refund was calculated and processed according to the terms based on the portion of the service that was unused, minus applicable fees.
We understand the frustration you've felt due to the delays in response and the forced server deletion incident. These issues are unfortunate, and we sincerely apologize for the impact they’ve had on your business. Despite this, we want to assure you that aéza operates with full transparency, and we do not hide anything from our clients.
We value your feedback, and while we regret that your experience was not up to our usual standards, we are committed to continually improving our services and ensuring situations like this do not happen in the future.
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