Mine toothbrush stopped working under the 12 months guarantee, I have emailed them. They asked me to send a video which I did, then wanted video of water flosser. Now they are ignoring me after severa... See more
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I don’t usually give reviews. I’ve been using electric toothbrushes for almost 20 years and hands down the best electric toothbrush I have ever had (genuinely shocked by the negative reviews). I’ve ha... See more
I should give 0. Last year I bought it and was more than 100 quit. After half year the charger was already broke it, replacement was not for free.Now is one year and stopped to work. The reply was...... See more
Purchased a sonic toothbrush and used it for four month when it stopped working. I contacted the company and sent numerous emails and they kept requesting videos. I wasnt getting any sensible answers... See more
2.1
Poor
45 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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The battery life on this toothbrush is…
The battery life on this toothbrush is impressive. I only have to charge it once every couple of weeks, and it maintains strong performance throughout.
19 October 2024
Beware - a Chinese company using a False Review Site
This is a Chinese company selling under the auspices of a UK arm of a company called Aeltcare UK. This company used to be MauArcher, and changed its name because of the bad reviews. They also use a scam expert review site premiumreview.org, which I suspect uses bots to create false reviews, and which puts their toothbrush at the top of the reviews. I fell for this fraud last night and tried to cancel within a few hours with no response. I've now received an email that it is shipped on worldwide shipping, almost certainly from China. I've contacted my credit card company and should get refunded whether the toothbrush/water flossed arrives or not, as I've been duped into buying it. Do not buy anything from this scam Chinese company, and ignore any glowing reviews you see as I wouldn't be surprised they are written on behalf of this company.
24 October 2024
Unprompted review
TOTAL SCAM used to be MauArcher UK
TOTAL SCAM used to be MauArcher UK, just search Trust Pilot for MauArcher and you'll see.
Basically if you go to the old URL
mauarcher (dot) co (dot) uk
It redirects to AeltCare. They did this because there is too much SEO on how MauArcher was and is still a scam.
They masqueraded as a UK site, but in reality it is a Chinese front website and their products are manufactured with poor quality in China.
When I found out, they refused to give me a refund, even though they apparently have a "refund policy" but the "customer service" person named Joy takes days to reply, and when he/she does refuses to honor the refund request.
If you have purchased from them you must ask your credit card company to do a chargeback.
15 October 2024
Unprompted review
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