Adored Holidays Reviews 

392
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful and knowledgeable, constantly going above and beyond to ensure holiday plans are completely seamless and stress-free. Travelers consistently note that arranging vacations is remarkably easy, with agents offering wonderful recommendations, great value, and reliable support from the very beginning until the trip concludes. However, some customers also noted severe communication breakdowns, pointing out that multiple messages and phone calls were completely ignored after payments were made. Furthermore, a few reviewers expressed deep frustration regarding unexpected holiday cancellations, issues concerning company policies, and major difficulties in securing proper refunds.

What people talk about most

Holidays

Customers had positive experiences with holidays, highlighting great value and helpful planning assistance... See more

Staff

Clients share positive opinions on staff, noting that agents are exceptionally helpful, friendly, and... See more

Booking process

Reviewers mention ambiguous feedback about booking_process, with many customers praising smooth and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, knowledge,... See more

Customer communications

Consumers find contact to be frustrating due to widespread unresponsiveness and ignored messages. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is now my third holiday arranged by Chris this year, and once again he’s been absolutely amazing. He’s always informative, helpful, and goes above and beyond to make sure everything is perfect.... See more

Rated 5 out of 5 stars

Another fantastic trip booked through Chris! Hands-down the best holiday yet great value for money and always quick to answer any questions. Wouldn't book with anyone else.

Rated 5 out of 5 stars

Another fab holiday to Dubai arranged by Chris he spent a few weeks sending me various quotes never rushed or pressured me. Booked us in at the Hilton palm jumeirah super. Had a super stay staff were... See more

Company replied

Rated 5 out of 5 stars

We booked our holiday to Dubai through Chris at Adored Holidays. From start to finish Chris was absolutely brilliant, so helpful and knowledgable and nothing was too much trouble. Everything was perfe... See more


Company details

  1. Travel Agency

Written by the company

The Luxury Travel Experts


Contact info

4.1

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(392)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

No Where on the site can I put holiday ref…

Changing review to 5* although we waited a while to get sorted (change who we were flying with) it was done very quickly by Alex so we thank you, everyone in our party is delighted with new flights, now we are going from our home town via London to Orlando 😀would still book again through adored holidays

Once again been let down 👇, daughter was promised email on Friday past with different flights from different airports so that we as a group could look over them this weekend and make a decision to keep original or go for alternative and still haven't received anything, as a company I would have thought that your customers deserve better??No Where on the site can I put ref number in to get onto our booking

Thank you for reply we phoned yesterday and was talking to Chris who was going to phone me back yesterday but still waiting on the call from him to see if our flights can be changed.
Regards
Allyson

21 January 2025
Unprompted review
Adored Holidays logo

Reply from Adored Holidays

Hi Allyson,

Yes we do not have a portal to retrieve your reservation. As we email all documents and are always available to assist.

If you please call the main line number 020 7183 4464 someone will help you.

Thanks

Rated 5 out of 5 stars

Was recommended by my family

Was recommended by my family. Chris was so helpful nothing was too much trouble, he even managed an upgrade which was amazing. Would have no hesitation in using again and recommending. A massive thank you to Chris!!!

8 January 2025
Unprompted review
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Reply from Adored Holidays

Thank you so much for your kind words! We’re thrilled to hear that Chris made your experience so seamless and even managed to secure that amazing upgrade for you. It’s fantastic to know that you’d recommend us, and we look forward to helping you with your future travels. A huge thanks from all of us, and we can’t wait to assist you again!

Rated 5 out of 5 stars

Great service from Chris

Great service from Chris. Would definitely use again.

5 December 2024
Unprompted review
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Reply from Adored Holidays

Thank you for your great feedback! We're so glad to hear that Chris provided you with excellent service. We look forward to helping you again in the future and making your next holiday just as wonderful!

Rated 5 out of 5 stars

All I can say is AMAZING everything was…

All I can say is AMAZING everything was just 100% !!! Chris was just fantastic, any question I had he would give me a call straight away and put my mind at ease, especially considering I booked my Dubai holiday for my babymoon plus I was travelling with my 6 month old baby at the time, he made sure everything was perfect from my journey on the plane he made sure the bassinet seat was reserved for me and my family.

I cannot recommend adored holidays enough, and I thank Chris for everything.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

5-Star service from Chris

Chris was fantastic in helping us arrange our holiday, he couldn’t do enough for us and provide 5-Star service. He beat our usual travel agent in price by over 15% whilst providing extras over and above a standard package. Would highly recommend and will definitely be using Chris and adored holidays again.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Value Amazing service !!!

Alisdair arranged our trip to Dubai in August, and I couldn't be more satisfied with the entire experience. Despite my very specific requirements, I received an excellent deal, and the service exceeded my expectations. The holiday was fantastic, the hotel was stunning, and the service to and from the hotel was impeccable.

I truly appreciated Alisdair's attention to detail and straightforwardness, which ensured I had the exact experience I wanted. If you're looking to book a holiday, Alisdair is the person you should consult. The company maintains high standards, which was clearly reflected in the service I received. Thank you to Alisdair and Adored holidays for an adorable holiday. Look forward to booking next year.

2 August 2024
Unprompted review
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Reply from Adored Holidays

Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience with your Dubai trip, and we're especially grateful to Alisdair for helping make your holiday exactly what you wanted. It’s fantastic to know that the attention to detail, the hotel, and the service all exceeded your expectations. We pride ourselves on providing exceptional service, and your feedback reinforces that commitment.

We can’t wait to help you plan your next adventure—hopefully, it will be just as amazing! Thank you for choosing Adored Holidays, and we look forward to working with you again next year.

Rated 1 out of 5 stars

You can never unsubscribe

This company and their parent company 360 Travel Group have little respect for customer data. I initially asked for a quote for a holiday but found Adored to be more expensive than our usual provider. The marketing continued via email and text messages. I have now been asking to be unsubscribed from marketing now for months without success and continue to receive weekly text messages.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Just come back from a fantastic…

Just come back from a fantastic holiday. Chris from Adored arranged the whole thing for us and everything went so smoothly. From the flight to the taxi to the hotel stay. We are already planning our next trip with Chris again! Thanks for everything. Evi

19 November 2024
Unprompted review
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Reply from Adored Holidays

Thank you so much, Evi, for your wonderful feedback! We’re delighted to hear you had a fantastic holiday and that everything went smoothly from start to finish. Chris truly takes pride in ensuring every detail is perfectly arranged, and it’s great to know his efforts made your trip so enjoyable. We’re excited to hear you’re already planning your next adventure with us—Chris and the team are here to make it just as seamless and memorable. Thank you for trusting us, and we can’t wait to assist with your next journey!

Rated 5 out of 5 stars

Booked our holiday to Dubai through…

Booked our holiday to Dubai through Chris. Nothing was too much trouble after we had to change dates several times prior to booking. Our transfers were prompt, he gave numerous hotel options to suit our needs. He requested a room upgrade which we received. Would not hesitate to book again. Thank you!

5 November 2024
Unprompted review
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Reply from Adored Holidays

Thank you for your kind words! We’re so glad to hear that Chris was able to make your booking experience stress-free, even with the date changes. It’s great to know that the hotel options and room upgrade met your needs and helped make your Dubai trip special. We’re thrilled everything, including the transfers, went smoothly. Thank you for trusting us with your holiday plans, and we can’t wait to assist you with your next adventure. See you soon!

Rated 5 out of 5 stars

Tom and Grace - New York

Used Chris at adored holidays previously (Dubai), and used him once again due to such a good service (New York).

Chris was really helpful on where to stay and what to do. And found us a package holiday cheaper than anywhere I could find online. Will Definitely be using him again.

7 November 2024
Unprompted review
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Reply from Adored Holidays

Thank you, Tom and Grace, for your amazing feedback! We’re thrilled to hear that you returned to Chris for your New York trip after a great experience in Dubai. It’s fantastic that his recommendations and expertise helped make your trip planning easy and affordable. Knowing we could offer a better package than anywhere else is exactly what we aim for! We look forward to helping you plan your next adventure—thank you for trusting us again. See you soon!

Rated 5 out of 5 stars

Dubai 2024

This is the third time we have used Chris to book our holiday to Dubai. Each time Chris has been extremely professional and helpful from start to finish. Nothing was too much trouble even when we kept changing our minds on dates and hotels!! I would definitely recommend Chris and Adored Holidays to friends and family and we will be using them for our next trip.

28 October 2024
Unprompted review
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Reply from Adored Holidays

Thank you so much for your continued trust and loyalty! We’re delighted to hear that Chris has consistently provided you with professional and helpful service for all your Dubai holidays. Flexibility is key, and we’re glad he could accommodate your changes to ensure you had the perfect trip. Your recommendation means the world to us, and we’re excited to assist you with your next adventure. Thank you for choosing Adored Holidays again—we look forward to helping you plan many more memorable trips!

Rated 5 out of 5 stars

We had a wonderful holiday at Atlantis…

We had a wonderful holiday at Atlantis Palm over half-term, across my Son’s 14th birthday. Thanks Chris @ Adored Holidays for arranging - everything was slick from Emirates flights, Private transfer, early (6am!) checkin, birthday treats in the restaurants, and easy return. Brilliant trip and happy with the booking and service we received along the way, thank you Chris!

23 October 2024
Unprompted review
Adored Holidays logo

Reply from Adored Holidays

Thank you for sharing such a lovely review! We’re thrilled to hear you had a wonderful holiday at Atlantis The Palm, especially while celebrating your son’s 14th birthday—what a special occasion! Chris takes great pride in ensuring every detail is seamless, from flights and transfers to those thoughtful birthday touches. It’s fantastic to know everything went smoothly, and you were happy with the service throughout. We’re so glad we could help make your trip memorable and look forward to assisting you with your next adventure. Thank you for choosing Adored Holidays!

Rated 5 out of 5 stars

Trip to Dubai

We booked our holiday to Dubai with Chris, and he was fantastic throughout the entire process. His communication was prompt, and he addressed all our questions about the various packages available. He made everything straightforward and was flexible in arranging discussions at times convenient for us. I'd certainly recommend reaching out for your next trip.

11 October 2024
Unprompted review
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Reply from Adored Holidays

Thank you for your great review! We’re so glad to hear that Chris provided excellent service and made the booking process for your Dubai holiday seamless and easy. His prompt communication and flexibility are key to ensuring a stress-free experience, and it’s fantastic that he could accommodate your schedule. We truly appreciate your recommendation and look forward to assisting with your next adventure!

Rated 5 out of 5 stars

We've just had the most amazing holiday…

We've just had the most amazing holiday in Abu Dhabi thanks to Chris at Adored Holidays. We are already booking next years holiday with him. I won't be using another travel agent ever again. Chris and the team are brilliant.

7 October 2024
Unprompted review
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Reply from Adored Holidays

Thank you so much for your wonderful review! We’re thrilled to hear that you had an amazing holiday in Abu Dhabi and that Chris helped make it so special. It’s fantastic that you’re already planning next year’s trip with us! We truly appreciate your trust and loyalty, and we’re excited to continue providing you with exceptional service for all your future holidays. Thanks again for choosing Adored Holidays!

Rated 5 out of 5 stars

Stress free

I was recommended to avail of the services provided by Chris at adored holidays and was delighted with the swift response and stress free booking of a big holiday for my family to the Maldives which we thoroughly enjoyed. Thanks!

16 August 2024
Unprompted review
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Reply from Adored Holidays

Thank you so much for your great feedback, EmjA! We’re so happy to hear that your family enjoyed your holiday in the Maldives and that Chris made the booking process stress-free. It’s always a pleasure to help with big trips like these, and we’re thrilled everything went smoothly for you. Thanks for trusting us with your travel plans, and we look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Chris was brilliant with my holiday…

Chris was brilliant with my holiday booking to Dubai from start to finish. He was always responsive on WhatsApp to help with any queries even when abroad. Will definitely be rebooking my next holiday with Chris. 5 stars 🌟 🌟 🌟 🌟 🌟

21 October 2024
Unprompted review
Adored Holidays logo

Reply from Adored Holidays

Thank you so much for your fantastic review! We’re thrilled to hear that Chris provided excellent service throughout your Dubai holiday booking and was always there to assist with any questions, even while abroad. It’s great to know that you had such a smooth experience, and we’re looking forward to helping you plan your next holiday. Thank you for your trust and the 5-star rating! 🌟

Rated 5 out of 5 stars

Thank you Chris

We booked our holiday to Dubai with Chris, he spent lots of time to make sure the hotel we chose met all our expectations. We were over the moon with the level of customer service we received from Chris and will certainly book with him again and recommend to family and friends. Thank you Chris for making our holiday special!

4 October 2024
Unprompted review
Adored Holidays logo

Reply from Adored Holidays

Thank you so much for your wonderful review! We’re so happy to hear that Chris took the time to ensure your hotel choice was perfect and that you were delighted with the level of service provided. It’s great to know your holiday was made extra special, and we truly appreciate your recommendation to family and friends. We can’t wait to help you plan your next trip—thank you for choosing Adored Holidays and for your kind words!

Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Adored Holidays on our trip to Dubai. Andi and the team were so helpful and friendly. The holiday was perfect and we will definitely to using Adored again!

3 October 2024
Unprompted review
Adored Holidays logo

Reply from Adored Holidays

Thank you so much for your fantastic review! We’re thrilled to hear you had a perfect holiday in Dubai and that Andi and the team were able to provide such helpful and friendly service. It’s great to know you had such a positive experience, and we can’t wait to assist with your next trip. Thank you for choosing Adored Holidays, and we look forward to working with you again soon!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

We recently had the pleasure of working with Chris from Adore Holidays to plan our family trip to Dubai, and we couldn't be more thrilled with the experience! From start to finish, Chris displayed an exceptional level of professionalism and expertise that truly made our family holiday unforgettable.

From the moment we reached out, Chris took the time to understand our family's preferences, interests, and budget. He crafted a tailor-made itinerary that perfectly balanced adventure, relaxation, and cultural experiences. Every detail was meticulously organised, from our luxurious accommodations to guided tours of iconic landmarks like the Burj Khalifa and the mesmerizing desert safari.

What impressed us the most was Chris's seamless coordination. All transfers were punctual, and we never felt rushed or stressed. He even provided us with insider tips on the best local dining spots and hidden gems to explore, enhancing our experience beyond what we could have imagined.

Chris's passion for travel and dedication to his clients truly shone through. He was always just a message away, ready to assist with any questions or last-minute adjustments. It was comforting to know that we had such a reliable partner throughout our journey.

Thanks to Chris and Adore Holidays, our family trip to Dubai was not just a holiday, it was a collection of cherished memories that we will treasure forever.

We wholeheartedly recommend Chris to anyone looking to plan a flawless getaway. We can't wait for our next adventure.

Kam

4 October 2024
Unprompted review
Adored Holidays logo

Reply from Adored Holidays


Here’s a reply for this review:

Thank you so much for your glowing review, Kam! We’re absolutely delighted to hear that Chris was able to create such a memorable and stress-free family trip to Dubai. It’s wonderful to know that every detail, from the accommodations to the desert safari, exceeded your expectations and that Chris was there every step of the way to ensure everything ran smoothly.

Your kind words mean the world to us, and we’re thrilled that your experience with Adored Holidays turned out to be so special. We look forward to assisting with your next adventure, and we can’t wait to help you make more cherished memories in the future. Thank you again for your trust and recommendation!

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