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Adelaide Direct Stationers Reviews 

1,067
•
TrustScore 4.5 out of 5

4.7

Office Supply Store
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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and efficient delivery service, often receiving orders quickly or even next day. The staff are frequently highlighted for their friendliness, helpfulness, and excellent customer service, making interactions pleasant and productive. Reviewers find the ordering process easy and straightforward, appreciating the good range of products and the overall smooth experience. However, some customers also noted occasional issues with orders, including items being on backorder. A few people also experienced problems with delivery, such as orders being incomplete, not received, or withheld due to payment, and in some instances, items were missing or delivered incorrectly.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt and efficient... See more

Service

Customers consistently report excellent and great service, often describing it as fast, efficient, and... See more

Order

Customers consistently note positive experiences with order, praising the ease of online ordering and prompt... See more

Product

Users describe positive interactions with product, often highlighting the good selection, variety, and... See more

Staff

Reviewers consistently report positive feedback about staff, highlighting their friendliness and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received our order quickly. The friendly delivery driver followed the instructions to call me before delivering my goods. Also the little packet of free lollies was a welcome surprise! Great service... See more

Company replied

Rated 5 out of 5 stars

Good range of products; great service; prompt, courteous delivery right to the stationery cupboard door!; friendly follow-up when requested; welcome treat of free sweets for the office. ADS is our reg... See more

Company replied

Rated 5 out of 5 stars

Every order is easy to organise online. If I have any queries re products then I give them a call and speak directly to sales. I’m never left waiting on the end of the line! The order is always shippe... See more

Company replied

Rated 5 out of 5 stars

Samantha has been excellent. Very responsive and incredibly helpful. The whole team at ADS are great. Service is excellent and delivery swift. We have been customers for over 10 years..

Company replied

Company details

  1. Office Supply Store

About Adelaide Direct Stationers

Written by the company

Promo Image

We're Local, We Deliver

 
Adelaide Direct Stationers is Australia's no.1 family owned premier business supplier. With over 20,000 products, shop everything for your business or home in one place!
 
The company won the Australian Office Products Reseller Award a record five times and received the Australian Office Products Dealer of the Decade in 2010. Other achievements include South Australian Police (SAPOL) Preferred Supplier – 2020-2023 and Local Government Association (LGA) Preferred Supplier – 2020-2023.
 
Here at Adelaide Direct Stationers you can shop everything your workplace needs ranging from school supplies, PPE, office supplies, paper, ink and toner, furniture, cleaning and kitchen, technology, washroom and more! We supply guaranteed reliable and high quality products from popular brands such as Artline, Reflex, Northfork, Nood, Fellowes, 3M and more!
 
We are your One-Stop-Shop for all offices no matter how big or small!
 
SHOP NOW

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,067)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Reliable!

Our deliveries from ADS are always on time and correct. Our staff love the little lollies that get thrown in it makes everyone's week!

14 February 2025
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Reply from Adelaide Direct Stationers

thankyou for the kind review :)

Rated 5 out of 5 stars

Easy to order

Easy to order
Good pricing
Quick deivery

13 February 2025
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Reply from Adelaide Direct Stationers

Thankyou for your kind review

Rated 5 out of 5 stars

Great product, great service

I generally order online and the process is quick and easy which saves time. Delivery is always prompt and on the odd occasion when I've called with a query, the staff have been very helpful.

13 February 2025
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Reply from Adelaide Direct Stationers

Thankyou for your kind review

Rated 5 out of 5 stars

Quick Seemless and a sweet treat to top it off!

Very happy. The delivery was incredibly quick and hassle-free.
To top it all off, they included a bonus bag of sweets as a gift! This thoughtful gesture really makes my day and showed their commitment to customer satisfaction.

10 February 2025
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Reply from Adelaide Direct Stationers

Thank you for your kind review!
Kind regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

Enquiring, ordering, and delivery was all so easy

Great price. Great customer service over the phone when making enquiries about bubble wrap. Great - No delivery fee - in Adelaide. Very quick delivery. Very happy with the product.

3 February 2025
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Reply from Adelaide Direct Stationers

Many thanks for your kind review

Rated 5 out of 5 stars

Great Service

Fast, hassle free service.
Delivery driver is always friendly :)

10 February 2025
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Reply from Adelaide Direct Stationers

Thank you for your kind review!
Kind regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

Good service

ADS provide good service and assistance

22 January 2025
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Reply from Adelaide Direct Stationers

Many thanks for your kind review

Rated 5 out of 5 stars

Super ADStationers

Easy ordering and very prompt delivery.

15 January 2025
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Reply from Adelaide Direct Stationers

Thank you for your review. ADS prides ourselves on our easy/seamless ordering from placing your order online to delivery to your doorstep!

Kind regards
The ADS Team

Rated 5 out of 5 stars

Very positive experience

Very positive experience. Justin has been amazing and very responsive to our needs and short notices.

9 January 2025
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Reply from Adelaide Direct Stationers

Many thanks for your kind review

Rated 5 out of 5 stars

ALWAYS ON TIME WITH DELIVERY

ALWAYS ON TIME WITH DELIVERY - ANY ISSUES THEY ARE EAGER TO PLEASE AND MOST OF ALL SERVICE IS PERFECT - ONLINE ORDERING IS EASY.

16 December 2024
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Reply from Adelaide Direct Stationers

Many thanks for your kind review.We pride ourselves on service and being local

Rated 5 out of 5 stars

Thumbs up!

Easy to order online or by phone, and care is always with the accuracy of the order.
Easy to navigate the website.
Delivery is incredibly fast and couriers always friendly and helpful (i.e. placing boxes in requested areas).

9 December 2024
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Reply from Adelaide Direct Stationers

Thankyou for your kind review

Rated 3 out of 5 stars

Long wait for order

The order took a week from order to delivery

9 December 2024
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Reply from Adelaide Direct Stationers

Thankyou for your review and sorry for your experience.I noticed you ordered 2 lines and 1 was out of stock.On your order placed you had hold until complete as in did not want a part shipment which is why your order was delayed. For future reference our stock levels show online and just untick the box if there is something not in stock and you want whatever we have ;)

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