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AdCreative.ai Reviews 4,158

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,418 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the user-friendly experience, finding the platform easy to navigate and effective for content creation. Many also highlight positive interactions with customer service, describing the support team as professional, responsive, and helpful in resolving issues. However, a significant number of people were dissatisfied with payment and subscription practices. Many reviewers reported concerns regarding subscription charges, often after a free trial, and experienced issues with the refund process. Some customers also noted delays in receiving approved refunds, with some waiting months without resolution.

What people talk about most

Refund

Reviewers mention ambiguous feedback about refund. While some customers report receiving full or partial... See more

Payment

Customers had negative experiences with payment. Many reviewers report being charged unexpectedly, often... See more

Subscription

Clients share negative opinions on subscription. Many reviewers report being charged for expensive annual... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the support... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the platform's ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good commercial approach. I cannot actually review the offered services since I just subscribed for testing them, but I forgot to cancel the subscription before it's real activation causing the payme... See more

Company replied

Rated 5 out of 5 stars

App is easy to navigate, intuitive user experience. The brand set up was completely automated and pulled in relevant data. No major changes or additions needed from me. Created good content for my... See more

Company replied

Rated 5 out of 5 stars

I initially had an issue with an unintended charge after my trial ended, which was honestly my mistake. What really stood out to me was how the support team handled it. After explaining my si... See more

Company replied

Rated 5 out of 5 stars

I had a really great experience with AdCreative’s support team. I accidentally got charged after forgetting to cancel my free trial, and I was honestly very stressed about it. But their team w... See more

Company replied


Company details

  1. Software Company

Written by the company

🇫🇷AdCreative.ai is a Paris-based startup recognized as an "Innovation Company" by the French government, and now proudly part of the Appier Group. Trusted by over 3 million users, including partnerships with Meta, Google, LinkedIn, TikTok, and Microsoft, we’re all about helping you create high-converting ad assets backed by data. 🚀 Have questions or need support? Reach us anytime at contact@adcreative.ai or via our in-app support chat. 💡 Get started with our 7-day free trial to experience the power of AdCreative.ai and create stunning, data-driven ad creatives that generate a high ROI! We’re a subscription service company, and we believe in keeping things transparent, so before your trial ends, we’ll send you a 5-day email reminder. You can also opt in to get real-time browser notifications or SMS alerts, just to make sure you're always in the loop. Your privacy matters – all data is 100% encrypted, and your projects and payment details are never stored with us. Join our family today and start creating your winning ads! 🙌


Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

5-star
4-star
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2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Game-Changer for Creative Testing and Optimization

AdCreative.ai has genuinely transformed how I approach A/B testing and creative variation. The platform's ability to understand what works across different niches is remarkable.
The AI-generated variations aren't just random; they're thoughtfully designed based on proven creative principles. I've seen significant improvements in my campaign performance by running these variations against my control creatives.
If you're serious about data-driven creative optimization and A/B testing, this platform is a no-brainer. It saves time, generates quality work, and genuinely improves results. Highly recommended for anyone looking to scale their creative testing.

17 April 2026
Unprompted review
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Reply from AdCreative.ai

Hi Alexandre,

Really appreciate you taking the time to share such kind feedback , the team will be delighted to hear it!

If you ever need support or have any questions, don’t hesitate to reach out to me at aoife@adcreative.ai.

Best,
Aoife

Rated 5 out of 5 stars

Very powerful

Was totally impressed by the offering. My mind is buzzing with all the possibilities. If you're not doing this you're falling behind the pack!

17 April 2026
Unprompted review
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Reply from AdCreative.ai

Hi Roy,

Thank you so much for your kind words , it really means a lot to the team. Reviews like yours truly make a difference!

If you ever need anything, feel free to reach out to me anytime at aoife@adcreative.ai , I’m always happy to help.

Best,
Aoife

Rated 5 out of 5 stars

I recently had a strategy/demo meeting…

I recently had a strategy/demo meeting with the team at AdCreative.ai and came away genuinely impressed—Aoife was professional, knowledgeable, and focused on understanding our business goals rather than just pitching the platform, and they clearly demonstrated how it can quickly generate high-performing, data-driven ad creatives tailored for channels like Meta; as someone managing seasonal campaigns, I see real value in being able to test and scale multiple variations without relying entirely on external agencies, and overall the platform feels intuitive, efficient, and like a strong solution for bringing more advertising in-house while still producing polished, conversion-focused results.

17 April 2026
Unprompted review
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Reply from AdCreative.ai

Hi Jake,

Thank you so, so much for your incredible review. I’m so happy to hear that you enjoyed the live demo , it really means a lot to me that you took the time to write this and share your insightful feedback.

If you ever need anything, feel free to reach out to me at aoife@adcreative.ai. I’d be more than happy to help anytime!

Keep rocking those creatives 🔥

Best,
Aoife

Rated 3 out of 5 stars

Promising platform — early in my evaluation

Signed up recently to explore AdCreative.ai for generating ad visuals and marketing creatives. The platform's AI-driven approach to producing ad variants stands out, and the interface makes it easy to generate multiple options quickly. Still evaluating how well the outputs perform against hand-designed alternatives in real campaigns. Worth exploring if you produce high volumes of ad creative and want to accelerate the iteration cycle.

13 April 2026
Unprompted review
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Reply from AdCreative.ai

Hi Craig,

Thank you so much for sharing your kind words , the team really appreciates it, and reviews like yours go a long way!

If you ever need anything, you can always reach out to me at aoife@adcreative.ai, and I’d be more than happy to help.

Best,
Aoife

Rated 1 out of 5 stars

SCAM 249$

They tried to charge me 249$ I don’t even have any subscription with them

17 April 2026
Unprompted review
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Reply from AdCreative.ai

Hi there,

Aoife here from the AdCreative.ai team. I’m truly sorry to hear about your experience.

I’ve sent you an email from aoife@adcreative.ai with more details explaining what happened. When you have a moment, I’d really appreciate it if you could take a look.

Best,
Aoife

Rated 3 out of 5 stars

Good service and quick support

12 April 2026
Unprompted review
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Reply from AdCreative.ai

Hi Cindy,

Thank you so much for taking the time to write this review. I will share your kind words with the team.

If you need anything anytime feel free to reach out to me at aoife@adcreative.ai and I would be more than happy to help anytime!

Best,
Aoife

Rated 5 out of 5 stars

Very positive experience

Very positive experience. Aoife was clear, helpful, and professional throughout the training. I really appreciated her support and guidance.

17 April 2026
Unprompted review
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Reply from AdCreative.ai

Hi Klant,

Thank you so much for your amazing review , I really appreciate your kind feedback! I’m so glad to hear that you enjoyed the live masterclass.

If you ever need any help or support, feel free to reach out to me at aoife@adcreative.ai , I’d be more than happy to help you anytime.

Best regards,
Aoife

Rated 5 out of 5 stars

Jacob was a great help and a great…

Jacob was a great help and a great communicator.

16 April 2026
Unprompted review
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Reply from AdCreative.ai

Hi Essam,

Thank you so much for your fantastic feedback , I’ll be sure to share your kind words with Jacob.

If you need any further help with the platform, feel free to reach out to me at aoife@adcreative.ai. I’d be more than happy to assist you anytime.

Best regards,
Aoife

Rated 1 out of 5 stars

Be careful subscribing to this…

Be careful subscribing to this platform. The concept behind the ads is appealing, but my experience hasn’t matched that.

I was charged automatically without any clear warning, which felt misleading. Since then, trying to resolve the issue has been frustrating, I’ve been waiting nearly a month for a refund with little to no progress.

Customer support has been very difficult to deal with, which only adds to the frustration.

Overall, I wouldn’t recommend this if you’re looking for a reliable or transparent service, there are better options out there.

24 March 2026
Unprompted review
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Reply from AdCreative.ai

Hi Emma,

I’m truly sorry to hear about your experience with AdCreative.ai. I double-checked for you and can see that this has now been resolved by the team.

Also, when you have a moment, could you please check your emails from aoife@adcreative.ai? I’ve sent you a message with more details explaining what happened.

Looking forward to hearing from you!

Best,
Aoife

Rated 1 out of 5 stars

Fell foul to the same con a number of…

Fell foul to the same con a number of people on the web are mentioning with the free trial. Assured of a refund on the 23rd of Jan after an argument that ended with my envoking my consumer rights to secure it. 3 months later I am still waiting on the refund. Shady! would be the word.

Better options out there in terms of the product, pricing and customer service. Avoid.

Please note:

The reply is from the same individual who told me I would see this refund in 2 weeks. Hop on to Reddit you will see the forums are awash with similar experiences.

23 January 2026
Unprompted review
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Reply from AdCreative.ai

Hi Mark,

I’m truly sorry to hear about your experience with AdCreative.ai. Could you please reach out to me at aoife@adcreative.ai so I can look into this for you and get it resolved as soon as possible?

I look forward to hearing from you.

Best,
Aoife

Rated 1 out of 5 stars

Free trial and the billing is fraud

Free trial and the billing is fraud. Don´t trust

16 April 2026
Unprompted review
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Reply from AdCreative.ai

Hi Mikael,

Thank you for your patience, and I’m really sorry for the experience you had with AdCreative.ai.

I’ve reviewed your case and can confirm that everything has now been resolved by the team. I’ve also sent you an email from aoife@adcreative.ai with a more detailed explanation.

Please feel free to reach out if anything is unclear or if you need further support.

Best,
Aoife

Rated 5 out of 5 stars

I had a good experience with…

I had a good experience with AdCreative.ai. The platform is easy to use and offers useful tools for creating ads. The support team was helpful and responsive. Even though I’m not using it at the moment, I appreciate the service and may consider it again in the future.

16 April 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hi Salvino,

Thank you so much for your kind review , it really means a lot to the entire team!

If you ever need any support or have questions, feel free to reach out to me at aoife@adcreative.ai. I’m always happy to help.

Best,
Aoife

Rated 5 out of 5 stars

I recently had a fantastic experience…

I recently had a fantastic experience with as creative.ai's customer support and I must say, David was exceptional! From the moment I reached out for assistance, David was prompt, courteous, and incredibly knowledgeable. He patiently guided me through my queries and ensured that all my concerns were addressed effectively. His dedication to providing top-notch support truly reflects the company's commitment to customer satisfaction. I am thrilled with the service I received and can confidently recommend as creative.ai to anyone looking for reliable support and innovative solutions. Five stars without a doubt!

16 April 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hi Peter,

We really appreciate you taking the time to leave this review , it means a lot to us!

If there’s ever anything you need, don’t hesitate to reach out to me at aoife@adcreative.ai. Happy to help anytime.

Best,
Aoife

Rated 5 out of 5 stars

Great customer service

Very responsive customer service. Gary the GOAT responded very quickly and was able to fix my problem immediately.

15 April 2026
Unprompted review
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Reply from AdCreative.ai

Hi Roxanne,

Thank you so much for your review , it truly means a lot to us!

If you ever have any questions or need a hand with anything, feel free to reach out anytime at aoife@adcreative.ai. I’m always happy to help 😊

Best,
Aoife

Rated 5 out of 5 stars

I got the 7 day trial to test

I got the 7 day trial to test. I thought i had through the last day. I got charged. I reached out to the support team. Someone named Elena took on my case. I explained to her my situation. We are still evaluating and i ran out of time. I had put down my personal bank card (not the company's). She resolved my issue.

Will end up using AdCreative.ai in a few weeks or so, but I cannot convince the time right now... it does do great content...

Thanks again to Elena and the whole AdCreative.ai support team.

14 April 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hi David,

I really appreciate you taking the time to leave a review , thank you so much!

If there’s ever anything I can help you with, don’t hesitate to reach out at aoife@adcreative.ai. I’d be more than happy to assist.

Best,
Aoife

Rated 5 out of 5 stars

AdCreative Asset: Elena

Elena from AdCreative was incredibly helpful, prompt with her response, and a really good explainer. I wasn't sure how to resolve an issue and she took care of everything!

15 April 2026
Unprompted review
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Reply from AdCreative.ai

Hi Kathy,

Thanks a million for your kind review , it genuinely means a lot to us!

If you ever need help or have any questions, just drop me a message at aoife@adcreative.ai. I’m always here to help.

Best,
Aoife

Rated 5 out of 5 stars

Elena

Elena
Thank you so much for your help and for reviewing my case so quickly! I really appreciate your kindness and professionalism throughout this process. It made a stressful situation much easier to deal with.
Wishing you and the team all the best!

15 April 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hi Trip,

Thank you so much for your lovely review , we really appreciate it!

If you ever need anything at all, you can reach me anytime at aoife@adcreative.ai. I’d be delighted to help.

Best,
Aoife

Rated 1 out of 5 stars

their free trial is complety different…

their free trial is complety different from their paid subscription. get ready to pay 250$ a month for a problem that glitches and wont even follow the prompts you write.

beware of this scam.

15 April 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hi Kevin,

Aoife here from the team at AdCreative.ai. I am truly sorry to hear about your experience.

Could you please reach out to me at aoife@adcreative.ai so I can look into this for you and get it resolved ASAP?

Best,
Aoife

Rated 5 out of 5 stars

The customer service was extremely caring

The customer service was extremely helpful and really listened to my concern and helped with my problem. Really classy people.

15 April 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hi Quarram,

Thank you so much for your fantastic feedback. The team really appreciates you taking the time to share this.

If you ever need any help or support, feel free to reach out to me at aoife@adcreative.ai , I’d be more than happy to assist anytime.

Best,
Aoife

Rated 1 out of 5 stars

SCAM WARNING: Approved refund never paid after 2+ months and +10 emails!

DO NOT TRUST THIS COMPANY.

AdCreative.ai is holding my money hostage. After an unintended renewal on January 28th for $406.80 (Invoice #1219670), I was told by "Gary" on January 30th that my refund was approved and would take about 2 weeks. 
It has now been OVER TWO MONTHS and I have received nothing but empty promises and automated-style brush-offs. 
• January 30: Refund approved, promised in 2 weeks. 
• March 10: "María" and "Gary" confirmed again it was "approved and assigned to the billing team". 
• Late March: Still no money, no updates, and they have ignored thousands of follow-up attempts. 

They are quick to take your money (over $400!) but refuse to send it back even when they admit they owe it to you. This is professional ghosting and completely unacceptable for a tech company. If you value your money and your sanity, stay far away from AdCreative.ai.

I am now forced to take legal action and contact the authorities to get my $406.80 back. 

SHAMEFUL SERVICE.

15 April 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hi Chiara,

I’m really sorry to hear about your experience with AdCreative.ai , this definitely isn’t the standard we aim to provide.

I’ve double-checked with the team, and I can confirm that the issue has now been resolved.

I also sent you an email from aoife@adcreative.ai with a more detailed explanation. Whenever you have a moment, I’d really appreciate it if you could take a look.

Looking forward to hearing from you.

Best,
Aoife

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