AdCreative.ai Reviews 4,155

adcreative.ai is a cutting edge website that improves marketing for any businesss subscribet to it. i strongly advise it.

I had a very disappointing experience with AdCreative.ai.

After trying the platform some time ago, I had forgotten that I even had an account. When I later reactivated it (trial ended), there was no clear indication that I still had an existing subscription or what pricing tier I was reactivating anyway.

Shortly after, I was charged around €290 per month. This pricing was not clearly communicated during the reactivation process, and it did not match what is shown on the website. There was no explicit confirmation of this pricing level before billing.

I did use the platform briefly as a trial, but the costs were far higher than expected due to the lack of transparency.

When I contacted support, they referred to their terms and conditions and initially refused a refund. Only after multiple messages and escalation did they offer a partial refund.

What concerns me most is that this does not appear to be an isolated case, I found multiple similar complaints from other users describing the same issue.

If you consider using this platform, I strongly recommend double-checking exactly which plan you are activating and what the actual costs will be.

They won't refund you that easy. And i found out after 3 months because my bookkeeper told me strange amounts are written from my bank. So i lost almost 1000 euro to this company,

For who wants to join me in the route to the official complaints at the european and french agencies you can contact me.

Even after a response from Aoife (looks like an bot to me as he answers everywhere the same). It's still not solved. Nothing new has been e-mailed to me or anything.

I was in contact with Aoife and it was just so amazing, helped me so much! I am so so grateful.

They promised to refund 400USD, I have not received it until today. They just ignore it... Scam

Excellent customer service! Mustafa was very understanding, helpful, and made sure my issue was resolved smoothly.

My experience with ad creative ai was awesome.
In future, I will definitely love to use this highly productive ai tool again .
Thanks

Had a problem with my billing and Mustafa dealt with it rapidly and painlessly - proper customer service

I was served by Maria and the team was very kind to accomodate to my requests. They were very polite and the responses were quick and efficient!

Customer service responds quickly, and the quality of service is amazing, particularly from Jacob, Thanks!

I initially had an issue with an unintended charge after my trial ended, which was honestly my mistake.

What really stood out to me was how the support team handled it. After explaining my situation, they took the time to review my case and resolved it in a fair and understanding way.

A special thank you to Gary, who was very professional, responsive, and genuinely helpful throughout the process. It also took not more then 30 min in total, talking about fast response.

It’s always reassuring to see a company that is willing to listen and treat customers fairly.

Thanks again for the support!

Recently I noticed three charges on my credit card. There was a $229 charge in each of February, March, and April. The company that charged me was adcreative.ai. I sent them an email saying that I never ordered anything from them and that they have charged me in error on 4/13/2026 From that first email, I had correspondence with them every couple of days. Each email sounded very scripted, like maybe from a chatbot that was asking me for more information. The emails just kept saying they wanted more information.
I gave them the credit card numbers, the amount, and the dates of the charges. I was unable to give them the expiration date of the first two transactions because that card was cancelled and a new one (the charge that happened in march) was on a different card. (I was surprised to learn that because they entered this as a recurring charge that they could continue to charge the new card in march).
Then, in an email on 4/22/2026, they informed me that they were only going to credit me for one of the three charges. They said that this is because a different name (other than mine) was associated with the charge and that I could not give them the expiration date of the cancelled charge card they would not refund the other two.
I replied saying that the odds are astronomical for me to know the two credit card numbers, the amounts of the charge, and the dates of the charge of transactions with their company without me being the actual person charged. I said that if there was some other name associated with the card, how could they have charged to it? Maybe a mistake in their own software?
They continue to refuse to refund those other two charges.
The fact that it is clear to them that they charged me but would not refund me seems unethical to me.

App is easy to navigate, intuitive user experience. The brand set up was completely automated and pulled in relevant data. No major changes or additions needed from me.
Created good content for my business which has been a struggle with other AI apps.
Pricing seems fair at first glance and offers many options, but I am a new customer so will have to see once I use it more.
No feedback on customer service at this time since that has not been needed.

My experience with AdCreative.ai has been very disappointing. At no point during the sign-up process was I clearly informed about the actual conditions of the service, specifically regarding API access. The only thing I was told was to book a call with their team, without any upfront transparency about the fact that API access required a separate quote and additional payment.
I consider this to be misleading information, since key details about the cost and limitations of the product were not proactively or clearly communicated before purchase. When I raised the issue with the team, I did not receive an adequate solution or a reasonable refund proposal.
I have formally requested the cancellation of my account and the corresponding refund. I would advise anyone considering this service to ask, in writing and in detail, for all conditions, additional costs, and limitations before paying anything.
I would not subscribe again and I do not recommend it.

I was listened to and respectiful treatment.

The worst scam I have ever seen on the Internet. I signed up for a 7 day trial. All their email sends went to the spam folder, and after the trial period they charged €399 on my card even though their starter plans only cost 39 a month.

After a huge back and forth with their support team they offered a 50% refund to be payed within 14 days. I have now waited 27 days and they have not yet paid back.

DO NOT SIGN UP FOR THIS CRAP SOFTWARE - it does not bring you any solutions, they are only in the game of tricking people in, sending bad emails to have an explanation for their lack of info and then they charge you for their most expensive "plan".

Shit product, shit ethics and shit service.

I had a very disappointing experience with AdCreative.ai.

I signed up for a free trial in good faith, but was later charged $406.80 without it being clearly communicated that such a large amount would be billed.

This feels like a classic “trial → automatic expensive subscription” setup, where the actual cost is not made sufficiently clear to the user. After looking into it, I can see that many others report the same experience.

When I contacted support, they refused to take responsibility and only offered a small partial refund, which I find completely unreasonable given the situation.

To me, this comes across as a business model designed more to trap users into subscriptions than to provide real value.

I cannot recommend this service and would strongly advise others to be extremely cautious before entering their payment details.

The app is great for making small creatives, perfect for e-commerce and drop shipping. You can create static images and videos, even small animations or b-rolls for your content.

It's really easy to use with just a few simple steps. I did run into some issues with certain features, but the help desk was very helpful and explained everything clearly. They resolved the problem quickly. I've been using this app for several years now and I'm very happy with it.

🚨🚨AVOID THIS COMPANY🚨🚨

Their billing and pricing are misleading at best. At worst they are running a straight up scam. Not to mention egregiously overpriced.

They "approve" refunds but don't deliver, they keep lying and buying time hoping you will forget and give up.

Your only hope for a refund is to contact your bank and do a chargeback. Which is what i have done.

Not a trustworthy company by any means.