AdCreative.ai Reviews 4,166

If you're thinking about trying their 7-day free trial, be extremely careful.

I signed up to test the platform out, realized it wasn't a good fit for my needs, and clicked "cancel" before the trial ended. I thought I was good to go. Turns out, clicking cancel doesn't actually cancel your account. They use a sneaky website design (a "dark pattern") where they hide the actual final cancellation button behind a mandatory exit survey.

Because I missed that hidden step, my trial stayed active. But instead of just rolling me into their standard $30/month plan, their system automatically defaulted me to their massive $400/month tier without giving me any heads-up or asking for authorization for that specific amount.

I never even logged in or used a single credit after the trial ended. When I noticed the charge and reached out to support, they completely stonewalled me. Because I was technically a few hours past their strict 7-day refund window (due to a timezone difference), they refused to reverse the charge. They basically told me that because they are a "B2B" software, standard consumer protections and basic refund ethics don't apply to them.

But here is the absolute worst part: When I went back into the system to officially cancel my account after they had already taken my $400, the cancellation was magically just one click. No mandatory survey. No hidden buttons. They clearly only put that trap there during the free trial to catch people off guard and force a billing cycle.

Save yourself the headache and keep your credit card far away from this company. I'm currently having to fight this through my bank to get my money back.

The sales team is great! Very good experience with the overall platform.

It was nice and smooth and i got what i asked for

Loved that I could chat basically immediately with a real human (Maria) - my wait time was around 30 seconds! So rare in this day in age. Had a billing issue (my own fault) that was resolved immediately, with transparent and helpful support from the rep. She made some suggestions for alternate plans and was able to accommodate our budget and small size with kindness and understanding. Super impressed and would highly recommend!

I only wanted the free trial and they started charging me after it the Pro version as a default instead of the lowest one for months. For me this is a way of scamming you. The platform itself isn't very useful overall....

No refund received after over 2 months!
I forgot to cancel my subscription the day it ended, and within the refund policy, I responded within the required time for a full refund. I was promised twice that I would receive my money back; however, I have not. I have proof of this. Avoid this business.

As per multiple other reviews, these guys are total con artists.

I cancelled my account with them on 4th Feb 2026 and I've been told multiple times now that my refund has been approved. Yet, we've received absolutely nothing back from them despite contacting them numerous times.

Oh, and more importantly, the tool is garbage. Don't even bother wasting your time, you can create better creative on Canva and that says everything you need to know about AdCreative.

I had been considering canceling after the free trial, but Gary showed me lots of advantages to it, so now I'm signed up for the pro plan

I was really impressed with the customer service AdCreative provided. The software is extremely impressive. The fact you can try before you buy means there is nothing to lose by taking the free trial

Great and fast responses! María could help me a lot. Thank you to the team.

I am writing this to warn everyone about the unethical practices of AdCreative.ai.

This platform uses "dark patterns" and misleading interface traps to trick users into activating expensive plans (in my case, a §290 plan) without clear intent or consent. They force you to provide credit card details before even testing the service, which is the first red flag.

The worst part is their "support." I requested a refund immediately after the accidental activation on February 23rd. They confirmed they would process the refund and promptly removed all credits from my account.

However, today is March 30th, and after more than a month of stalling and excuses, I have still not received my money. They took back the service (credits) but kept my money. This is unacceptable and constitutes a total lack of transparency.

I have now lost all hope in their "assistance" and have initiated a chargeback/dispute process through my bank to recover my funds.

STAY AWAY from this company if you value your money. They make it easy to pay but impossible to get a refund, even when the mistake is caused by their own misleading design.

Great product, great customer service. Easy to use with demos offered.

I am a student, and I mistakenly registered with Adcreative. I requested a refund just outside the 7 day refund period and Adcreative provided me with a full refund. I dealt with Gary, and he was very supportive. Thankfully there are companies like Adcreative that do the right thing by their customers.

Really excited to get testing this platform with my multiple clients. The analytical feature is great and it has loads of options to diversity my creative. Aoife was fantastic on the demo and really thorough in showing the platform, thank you!

hi , the ability and fetures are amazing,, but need an expert who can use this more, and unfotunatly Arabic languge NOT supported for current time.

Plus the automatic payment for 1 month is awful and extreamly expinsive, I was charge without notis you need make the trial as trail not to force people to join this how business shouldbe

Thanks

Stay away from this service.

I was suddenly charged €361.82 on my credit card without any clear authorization. I never agreed to a subscription, didn’t start a trial, and received no emails or warnings beforehand.

The last time I used anything related to this platform was in 2023, so this charge makes absolutely no sense.

Very disappointing and concerning. I strongly recommend others not to use this service and to keep a close eye on their payments.

The software is excellent. I highly recommend if you need this and as a small business can afford the investment. The customer service and response times for any questions is immediate.

AdCreative was great to work with.

It was helpful for a set of projects. And when I no longer needed AC, the company made parting ways easy too.

The people working on the customer experience are great. I had to ask for a refund, and it was processed in a very respectful and gentle way. As soon as I can, I will go back to AdCreative.ai because of its customer service

Wonderful presentation - easy to comprehend. The software seems fairly easy to navigate and invaluable for ad creation that converts.