Your driver/delivery tech weas prompt, considering the downpour we were having last night. He needs to be promoted in my experience, if this excellent attitude is with him all the time.
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Company details
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AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.
Contact info
220 W Germantown Pike Suite 250, 19462, Plymouth Meeting, United States
- (610) 424-4515
- web_help@adapthealth.com
- adapthealth.com
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They were always able to meet my needs…
They were always able to meet my needs and equipment supplies.
The person who helped me seemed like…
The person who helped me seemed like she cared. That’s enough for me
Knowledgeable service technician
Prompt results after service requested and knowledgeable service technician
Amanda was very knowledgeable and her…
Amanda was very knowledgeable and her interaction was very pleasant. I would recommend her highly.
Brian’s Excellent Orientation Class
Brian was very professional and personable. He made the orientation so easy to follow, while being very informative. He gave an excellent presentation!
Horrible customer service don't keep their word.
Dealing with customer service also not good word. Claim coming on a certain day and called but never came that day only to tell me items missing. Upset because we took to crumbling bed down so that left me with out a bed . Very upset. Delivery man came on time pleasant and quick great service. Work on you customer service and management team horrible is why I gave a 3 for good final delivery man if not a 1
Horrible customer service and delivery
Even with an appointment they do not deliver their products and their customer service is horrid. We rescheduled our appointment for the following Friday after they failed to deliver our bed for my elderly mom. We get a call on Monday for an appointment we DID NOT schedule saying “We couldn’t deliver the bed today because it is too late in the day.” I have been calling for days prior to make sure our appointment has been set clearly for Friday, so i’m not understanding what’s the problem with all the miscommunication? The lady on the phone blamed it on us for not calling the delivery service every 2 hours to check up on where they are on the road. The worker said that is the reason why we missed the bed the initial time. We shouldn’t have to keep reaching out to see where they are on the road. We gave them clear instructions one call when they leave and another when they get to the building so we can help them get inside. Their service is horrible and don’t bother wasting your time buying from them unless you want lots of frustration.
Worst customer experience of my life
Worst customer experience of my life. Beware of predatory recurring billing.
I purchased a CPAP/sleep machine through this company, paid my $500 co-pay, and their team billed my insurance thousands. Because the machine didn't work for me, I returned it after a few uses and assumed the account was closed.
Instead, this company quietly continued to charge my credit card without my consent. To make matters worse, they recently sent me a box of unwanted supplies for a machine I haven't owned in 12 months.
When I called to resolve this, I returned the parts and had to cancel my credit card just to stop the unauthorized charges. Now, they are harassing me for an ongoing $83/month fee for a service I do not have. Their customer service is dishonest, unhelpful, and they are essentially stealing from former customers. Stay far away.
The technician
The technician, Kone Zanga called me first prior to his arrival. He was very respectful and took the bed with no complaints inspite of its heavy weight. Thank you for the service.
Satisfied with the fast and…
Satisfied with the fast and professional service!
I am very happy with my mask fitting experience
She listened to my needs and gave me helpful information. She had me try on masks and checked for size, fit and support. I would definitely want to work with her again.
The wait was short she explained…
The wait was short she explained everything I need to know.
The technician lawrence was helpful…
The technician lawrence was helpful with the instructions on how to use tank and the number if i needed help. The delivery service was good with timing as well.
Everyone from adapthealth was extremely…
Everyone from adapthealth was extremely helpful. If I didn’t understand something they didn’t care to explain until they was certain I understood.
He was very polite and professional
He was very polite and professional. Box looked like it had been abused but contents were not damaged
Kelven was very friendly and concise…
Kelven was very friendly and concise with his directions. Through no fault of his I am still waiting on my portable oxygen.
Service and Staff
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