Adapthealth Reviews 

7,913
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,027 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitudes, making interactions pleasant and informative. The service provided is frequently described as excellent, with many appreciating the efficient and courteous delivery service. Reviewers also highlight the exceptional customer service, noting the staff's knowledge and patience in explaining product usage and ensuring comfort. However, some customers also noted issues with product delivery, including items missing from orders or equipment arriving with defects. A few other people also felt that customer service could be unhelpful, with reports of long hold times, unreturned calls, and difficulty resolving billing errors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient experiences... See more

Product

Consumers find product experiences to be ambiguous, with some praising high-quality products and efficient... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting great service and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Crystal knew just what to do with Ronnie’s Respiratory machine. You are so lucky to have her. She was nice and sympathetic to Ronnie’s needs and did all she could to give him better comfort and help h... See more

Rated 5 out of 5 stars

Tim was professional, attentive, easy to communicate with, and really does deserve a raise. So please honor him. He is terrific and did a wonderful job explaing the machine and services. Thank you

Rated 5 out of 5 stars

Equipment was delivered as expected and picked up when notified to do so. Dave, who delivered and picked up equipment was the one person that I had the most interaction with and he was very courteous... See more

Rated 5 out of 5 stars

The delivery driver was very friendly and helpful. He wanted to make sure that I was comfortable with how the wheelchair worked. Asking if I had any questions or concerns before he left. The be... See more


Company details

  1. Home Health Care Service

Written by the company

AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(7,913)

1,955 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The person tried very hard to help me…

The person tried very hard to help me use the c-pap and I thought he did until I went to bed I still can’t keep the mask on . I try every night and every night it comes off and hour or so into the night I wish I could so I could get a good nights sleep.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

I was assigned a walker from hospital

I was assigned a walker from hospital. Adapt Health was the equipment company used. I received a text saying it would arrive at 11:07 am and sure enough, the carrier arrived on time and was a very pleasant representative for Adapt Health.
Keep up the good work!
Thank you for being so prompt.

18 June 2026
Unprompted review
Rated 4 out of 5 stars

First Time User

Trying to adjust mentally to use of auxiliary equipment for breathing.
I was somewhat hesitant to use a piece of equipment delivered in what looked like a hospital personnal belongings bag. Regardless of supposedly being sanitized before going out to a patient I have concerns how effective the “sanitize” is. There was a EKG body patch still in place on the carrying strap.
The unit sounds like it skips a beat, the nose piece has a strong vinyl smell and the battery went from 100% to 75% in about 1 hour being set at 2% delivery.
Otherwise I am content.

16 June 2026
Unprompted review

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