CROATIA ACTIVERENT  Reviews 40

The company did not return an 800 euro deposit, more than 30 business days have passed and after several emails there is still no response why the deposit was charged from my credit card after the rental ended or if it was even released by the company.
The car was returned at Dubrovnik airport before office hours (which was agreed with the company), but there was no report signed at drop off - which also doesn't help when trying to settle the issue with my bank and prove I have met all conditions of the rental agreement (which I have).

Edit following the company reply: I have indicated over email that part of this damage was already present on the car during pick up and included in the pick up report. I have also provided a photo of this damage done at pick up, yet somehow I was still charged for it. After pointing this out and asking for any photo documentation of other damage supposedly caused during my rental, the company never replied.
It's also hard to accept that no damage report at drop off was done in my presence and the company never informed why the deposit was not returned (communication was initiated only following my review).

They Refuse Refunds and Insult Customers. AVOID AT ALL COSTS!

If I could give zero stars, I would. Steer clear of this company.
My experience was incredibly negative, not because of the car itself, but because of the appalling customer treatment. I made a small mistake and returned the car with more fuel than necessary. When I pointed this out, the company acknowledged it but then flat-out refused to refund the difference.
But the real problem began when I politely insisted. The tone of their emails became shocking. They wrote to me that the problem was "exclusively and only because of your carelessness" and that they were tired of having to "correspond with you indefinitely."
In short: not only did they keep my money for a service I didn't receive (the extra fuel), but they also treated me with unbelievable arrogance and aggression. It was shameful and completely unprofessional behavior.
My sincere advice: there are dozens of other rental companies in Zadar. For your own peace of mind and to avoid being treated like this, choose a different one. Avoid this company at all costs.

This company is scam. Never use it. they took 900euro as deposit and for 6 month not returned. No one answer your calls or mails. I have rejected the payment from my credit card and credit card company took it back after 6 months.

Rental itself was all ok, however I feel uncomfortable when I don't receive a receipt for returning car where it says that the car is ok.
So I do not know what happens with my deposit, whether they claim a damage at a later time and I have no evidence against it. I even cannot proof that I returned it at all.
I have to sign papers when receiving the car, why don't they sign a paper when returning it ???

Just back from zadar, had a easy and pleasant experience with active car rental from zadar airport, pick up was quick and drop off through the door hope as it was a 5 am drop, no issues, will gladly use again.

Nice and professional staff, clean and new vehicles. I have rented from them for the fourth time already. Today I got the deposit almost instantly after returning the car, literally on the same day, awesome:-)
Thanks

We had a great experience with Active Rent a Car based at Split Airport. Car pick up was a very easy and quick, with friendly and helpful member of staff. The car itself was in great condition, clean, and ran perfectly during our trip.
What really stood out was how accommodating they were when we had a bit of a crisis on the way back. We missed the ferry from one of the islands and we were running late for the drop off and we were certain we will miss our flight. After contacting the company, Tomislav (and his colleague who we contacted initially) went above and beyond to help us sort the drop off out. Thanks to their help, we made our flight with 5 minutes spare!!! I can’t thank them enough and highly recommend this rental company to anyone traveling through Split Airport. Excellent service and outstanding customer care!

We had the most dreadful experience of our vacation so far with ACTIVE Car Rental. We had reserved a car to drive to Dubrovnik and were supposed to pick it up at 4:30 PM. Knowing we’d be a little late due to traffic, we called the agency around 3 PM. The customer service representative was very kind and reassured us that a delay was completely understandable.

When we arrived at the Rijeka location around 5:10 PM, we were met by a man who immediately confronted us with hostility. Without so much as a greeting, he began accusing us of lying and insisted that we had never called anyone. He then barked orders at us—“Sit. Card. ID. Reservation.”—as if we were children.

Apparently, we didn’t hand over the documents fast enough for his liking, and he grew visibly irritated, repeating his demands with a very raised voice. He asked my boyfriend whether we were traveling outside of Croatia. For context, my boyfriend doesn’t speak Croatian and English isn’t his first language, so he misunderstood the question. The man’s response was to raise his voice again even louder - shouting at us at this point. I stepped in to clarify that we were only going to Dubrovnik, as clearly stated in the reservation, to which he shouted, “I’m not talking to you—I’m talking to the man.” (For reference, I’m a woman.)

At that point, I asked for our documents back and canceled the reservation on the spot. I called the agency again—the same one he insisted we had never contacted—and their communication was professional, but unfortunately, their employee’s behavior was anything but.

Having staff who speak to customers with such misogyny, aggression, and complete lack of respect reflects terribly on the company. I truly hope no one else has to experience this kind of treatment while trying to enjoy their vacation. Avoid this agency at all costs—there are plenty of others who will treat you like a human being.

We experienced the friendliest reception ever at a rental car desk and there was no queue. The car received was larger than what we paid for and it has a mere 236 kms on the meter, so basically brand new. Despite the car being new, we had some problems with it, but that’s VW’s fault, not Actives’. We drove the car across five borders (for the advertised €70 extra cost) and returned it without any problems to a similarly friendly employee as at checkout. The deposit was released immediately. Hassle-free and very good value for money.
I seldom write reviews but considering that this company is taking flak for an apparently similarly named rogue company in Antalya I make an exception and highly recommend (the Croation company) Active! (Who are these ignorants that can’t tell the difference between Turkey and Croatia?)

This company totally SCAM VERY DISAPPOINTED!first when I book online I’ve included a car insurance but when I arrive in ANTALYA they ask me to get there OWN insurance or I’ll make a deposit €900 so we get the insurance.We have a flat tire so we change the tire and they are fully aware didn’t say anything when we returned the car.when I’m back in UK they charged me £508 for a tire so we ask the receipt and breakdown so we could claim to the insurance but no response for almost 3 weeks till now. My deposit didn't refunded. Now I realised It’s A MODUS! I’m disputing now to my Credit card! BEWARE SCAMMER COMPANY

Customer service was ok at Rijeka airport, Tamara was friendly and helpful with no queues.

Unfortunately the car was not cleaned in or out and the service light was on (I was told about this). The roof inside the car was covered in what I assume to be Coca Cola. It really was a state. Fuel 5/8ths and told to return like for like.

On the plus side the value was good - £180 for 12 days and the air on ran very well. The Renault Clio had wireless Apple car play so perfect for sat nav.

We travelled to Slovenia and Italy, €70 surcharge, payment made at pick up without problems.

Delivery back to the airport was smooth and Tamara was once again helpful. All good, apart from the car was dirty in and out.

I was very skeptical at first because I made the reservation by email and didn't pay anything. I said I would land in Zadar and find no one at the office. but there was a very kind person there and he helped me. I made a reservation for a 5-door volkswagen polo but I received something over. A new T-Cross with only 500 km on board. I wholeheartedly recommend this company. Petar Boro grade 10+

They do not return deposits.they are scammers and will tell you deposit has been sent back but it hasn't stay away from this company they are trouble

Rented a car in Antalya airport with right cars “active car hire “returned car 22nd February today 6 April didn’t get the deposit… they actually take the deposit money not just blocking …. Never again this scam company

This rental car running with mafia!
Believe me when i said that, very bed experience with them, After many phone call and text, even wife she is Turkish, she made many calls, they told, what can you do!? We paid €650 as Deposit, we end up to pay our credit card just because more then 45 days, they never respond to our calls, I Physically went there again and had chat with Elyas, but he has done nothing! Please Honestly.Don't use this company for rent car.There are bunch of the Bankers!
if choice to go a head with them, good luck, but you guys will be regret, believe me.

When I pick up the car at night in Antalya I noticed later that the tank was not completely full. I rented the car by Right Cars but Active Rent a Car was the actualy name of the rental agency. When I gave back the car it was very difficult to find to location. They took 650 € von my credit card as guarantee on 1 Dec. 2023 but still didn't pay it back (it is now 28 Feb 2024). I sent an email but no one reacted. Don't rent cars by:
- Right Cars
- Active Rent a Car
- or by the mother company TL International Group.

TOTAL SCAM
TOTAL SCAM
I am still waiting return of my £400 security deposit for rental at dalaman airport in early December
Nobody answers any emails regarding this
I have a video of the vehicle on collection and return with no damage and it was signed off on drop off as ok so why is my deposit being withheld
AVOID

Date of experience: 12 December 2023

Total scam. Never returned my £600 deposit.

They keep promising and then moving the goal posts.

Good car, BUT.. payed 30euros for out of hour service, where there was no one on return to take the keys and check car.. they took 800e depozit, and then said to wait one week to get money back..

Split Airport customer service very very rude and unfriendly to help any problems. Shouting and rude. No more this rubbish "rental car company"