The ordering process was a little confusing. In my order, there was an order for a March necklace, which I know I did not click on. I feel I was taken advantage of when ordering and it might have be... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
While I think product is good and yet to receive it. I use online shopping because it is easy but this actually another item in order that I didn’t order. I have contacted customer service to see if... See more
Company replied
Initially, the button for my choice wouldn’t work. I then realized that I had to actively deselect the most popular choice, before I could choose my own.
Company replied
The website was easy, choosing which product I wanted was simple. I intended to order three necklaces, one for myself and two more for my sisters. When reviewing my order this morning, I found I had... See more
Company replied
Company details
Written by the company
A team of young, passionate and visionary people. Acssart is a small but cutting-edge company dedicated to Best Gadgets, Fashion Wears, Tools & Home improvement. Our goal is to position Acssart as the online service leader. Trust our team of experts to help you stay ahead of the curve, and always be on the cutting edge of technology. Join our product revolution as we continuously challenge what is possible in your life and help bring awesomeness worldwide.
Contact info
United States
- customer@acssart.com
- acssart.com
3.5
Average
832 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order on line
Easy to order on line. Clear explanation on the product.
27 September 2026
Unprompted review
Reply from Acssart
Dear Donna Frisch,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The website was good but immediately…
The website was good but immediately after payment, I decided to get three instead of two and it didn’t give me a place to go back and delete or upgrade the current order. My intent was to delete the current and redo with the additional.
26 September 2026
Unprompted review
Reply from Acssart
Dear Ken Miller,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I knew exactly what I wanted
I knew exactly what I wanted, so I ordered the product.
It was also very easy to pay through PayPal so I know my purchase is covered by insurance 😀
25 September 2026
Unprompted review
Reply from Acssart
Dear Tony Cormican,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
A little Disappointed
While I think product is good and yet to receive it. I use online shopping because it is easy but this actually another item in order that I didn’t order. I have contacted customer service to see if it can be adjusted before shipping will have to wait and see!
If not does not leave me confident to order again.
25 September 2026
Unprompted review
Reply from Acssart
Dear Deborah Scifleet,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Easy to navigate and place my order
24 September 2026
Unprompted review
Reply from Acssart
Dear Barb Schultz,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Five stars very good xperiens
25 September 2026
Unprompted review
Reply from Acssart
Dear Gideon Okyere,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Easy to navigate and select the product…
Easy to navigate and select the product I needed.
24 September 2026
Unprompted review
Reply from Acssart
Dear Larry Tolbert,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Checking out
Checking out was ok I just didn’t like trying to get me to order more stuff
24 September 2026
Unprompted review
Reply from Acssart
Dear Betty Cole,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Easily understood instructions and…
Easily understood instructions and offers . Email confirmation and free shipping .
24 September 2026
Unprompted review
Reply from Acssart
Dear hazel forde,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I was intrigued by the website and…
I was intrigued by the website and reviewed the product. It was easy to navigate and use.
23 September 2026
Unprompted review
Reply from Acssart
Dear Kevin Morris,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Got my full refund
I was not happy with my order and reached out to customer service and received a full refund from Kaus. I appreciate the responsiveness and the willingness to make sure I was refunded.
8 September 2026
Unprompted review
Reply from Acssart
Dear Terra C,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Great Customer Service
Somehow when I was ordering this, it automatically generated two of them instead of one, and charged me for two. I wrote to the customer service team immediately about this mistake, and they corrected it right away and issued me a credit for the accidental second one. Much appreciated.
23 September 2026
Unprompted review
Reply from Acssart
Dear Lisa Humanicki,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Re Product
Even though I did not care for the size of the product and wanted to return it, they were very accommodating. They told me to keep the product and they refunded my money. I would recommend them for future purchases.
9 September 2026
Unprompted review
Reply from Acssart
Dear Robert D,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I bought an advent calendar
I bought an advent calendar. It arrived quickly and efficiently.
An issue I had with customer services - owing to my own incompetence was dealt with politely and effectively and entirely to my satisfaction 😃
23 September 2026
Unprompted review
Reply from Acssart
Dear Kathy anstey,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
CHARGED DOUBLE
Sadly, like Charlene, I too was forced to pay for a MARCH PENDENT when I ONLY purchased JULY. So, they charged me for TWO instead of 1.
I've tried writing emails for help, but OF COURSE, you guessed it, I couldn't receive proper legitimate help. I am SO SICK AND TIRED of getting RIPPED OFF from these online shops which are NOT operating under Trusting protocol or care for the consumer. Otherwise there would be ZERO ISSUES, because they'd be operating legitimately.
22 September 2026
Unprompted review
Reply from Acssart
Dear Mark Alan Smith,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
The product came with no directions
The product came with no directions. I could not open it to insert batteries. I emailed them my problem. They responded quickly and provided a refund. I worked with Klaus. He is very responsive and is a good representative for his company.
21 September 2026
Unprompted review
Reply from Acssart
Dear Valued Customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The ordering process was confusing
The ordering process was a little confusing. In my order, there was an order for a March necklace, which I know I did not click on. I feel I was taken advantage of when ordering and it might have been automatically clicked? I couldn't find a way to cancel that particular item.
21 September 2026
Unprompted review
Reply from Acssart
Dear Charlene,
Thank you so much for taking the time to leave us a 3-star review.
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Checking my order before paying was not…
Checking my order before paying was not possible and I ended up with an item I didn’t want.
21 September 2026
Unprompted review
Reply from Acssart
Dear Laurence Downes,
Thank you so much for taking the time to leave us a 3-star review.
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Marketing hook misleading
Needed product but the marketing hook was a code for “Free Shipping” but that was for a purchase at higher prices on the regular website; if one bought the discounted package (multiple items) on the sale site, there is a shipping charge.
21 September 2026
Unprompted review
Reply from Acssart
Dear Ray - Jacksonville, FL,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Acssart
Dear Joe Lucarelli,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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