Acima Reviews 23,180

The first time I applied 4 years ago, everything went smoothly. I recently applied again to help my son, but unfortunately received horrible customer service from Michael to the point that I no longer wanted to move forward with the leasing agreement.

It was hassle-free and it was a much needed thing recommend it to anybody

I had a very disappointing experience with Acima Financial Services.

I completed a lease agreement and received confirmation emails saying everything had been approved and processed correctly. However, a few days later, my orders completely disappeared from the system nothing showed under “My Orders” and there was no active lease information available.

When I contacted customer service, I was simply told that I would need to sign a new lease and redo the purchase from the beginning due to an internal issue. The problem is that one of the items I originally purchased is now out of stock, meaning I may lose the product I specifically wanted because of a system failure that was not my fault.

I didn't like the way my payments were set up I had weekly payments and when I made a large payment instead of subtracting it from the total and taking out the weekly payments it stopped my weekly payments until that the large payment covered the weekly payments

Amazing program

I went through a financial hardship & couldn’t pay loan off within the time frame. Although the original loan is paid in full, I’m being financially raped!!! I’m still paying “thousands” in interest!!!!! Not hundreds, thousands!!!!!
& that’s Not an exaggeration. Don’t know how people from this company sleep at night. Still going to keep paying them, because I value my credit.
Mock my words, This company will fail because they take advantage of customers more than they help them!!!

Great navigation, expedient response when applying for a loan. Humble Regards, Dr. Juanita Crawford, EDD, .MSN, RN

4th time I’ve used Acima. I honestly love it! I will need them soon lol

I don't have great credit and needed to furnish my apartment quickly. Acima gave me the ability to get high-quality furniture and pay it off easily. Love their app, too!

I was told by the furniture employee and the Acima rep that this was a 3 month no interest program. I choose this because of my high credit rating and I do this all the time. I found out that this is a lease to own program with a program fee. Not what I wanted. I paid this off before my second payment with a credit card because I rather pay interest than be in your program.

The app glitched while trying to do a new lease and I was denied with no further assistance when my eligibility was based off an incomplete application where my identity couldn’t be identified and even after sending all the documentation they asked for I recieved no help. Customer service is a run around and each person will tell you something different.

Definitely made it easier to purchase what I needed and paying it off within 90 days!! Will use it again in the future and recommend this to family & friends.

The store never explained how much the apr rate was they said it wouldn’t be any extra money more than I owed... yea right, I only owed like 4 something they made it over 1,000 that’s insane. Don’t do it 😂 I ended up just paying it off early.

I held 5 different leases totalling over 2,000. Not only did I pay on time, I paid early. Npw I reapplied because my card needs work and I was denied. Nothing in my credit file or finances changed except better and now I cannot get my car fixed. I worked hard to pay off this company and now I need help and iam decclined!!! Scam

Leasing from Acima was wonderful. I have been treated like a human not a robot and I've been recommending Acima to everyone I know. Thank you for all your support.

What I disliked is that I filled out a survey after the furniture was delivered. No-one ever called nor replied, responded back at all from my concern. My 2 piece set was never hooked properly together, when the 2 men delivered it and still is NOT to this day. I have even called and explained this, but I guess it still did not matter at all to your business. I highly doubt it if you care now to still review this note and come fix my Sofa!!!

I cannot lift it and put it together!!!!!

I like having the option to pay within 90 days. But I must be honest when I say there are several fees charged by Acima to pay off merchandise. It's horrible! The total purchase amount at the retail store of my choosing was $680 after tax. To pay off with Acima cost me $880. It's madness!