Ace & Tate Reviews 3,032

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and honest advice, making the selection process enjoyable and stress-free. The service, from eye tests to choosing frames, is frequently described as excellent, with many appreciating the thoroughness and clear explanations provided by the opticians. People are also very happy with the product range, highlighting the impressive and stylish collection of frames, with many finding options that perfectly suit their needs and preferences. However, some customers also noted issues with product quality, experiencing problems such as lenses hanging out of frames, glasses snapping, or causing discomfort. Additionally, a few people were dissatisfied with customer service regarding slow delivery, poor communication about orders, and a lack of solutions for product issues, leading to frustration and a feeling of being unheard.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and style... See more

Service

People report positive experiences with service, often highlighting the great staff and efficient, friendly... See more

Quality

Consumers find quality to be ambiguous, with many praising the excellent quality of frames and overall... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently visited Ace and Tate Leeds Store. The customer service experience is outstanding there. Particularly Alina and Rochelle helped me choosing the right frame as well as deciding which len... See more

Company replied

Rated 5 out of 5 stars

I’ve been a happy customer for years. Even before they opened physical stores and only sold glasses online, I became a fan. They haven’t disappointed since. Their B-corp certification and collabs wit... See more

Company replied

Rated 5 out of 5 stars

I arrived on time and went straight into the eye test. Radhika the Optician was thorough, clear, and really easy to talk to. The gent on the floor was just as helpful, answering my questions and... See more

Company replied

Rated 5 out of 5 stars

In love with the Ace & Tate store in Northcote road Battersea. Brilliant eye test from the amazing Sarah, with lots of eye care advice thrown in. Wonderfully curated collection of frames with... See more

Company replied


Company details

  1. Glasses Store

Written by the company

Thoughtfully designed eyewear! Glasses from €145 and Sunglasses from €125.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent work

I was really well treated in the Maastricht store,the attention given to to me was great and they were really patient with me as I was really undecided about what type of glasses suited me.

7 November 2025
Unprompted review
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Reply from Ace & Tate

Hi, Pedro! Thank you so much for taking the time to review us. We hope you enjoy your new glasses for a long time to come. Until next time! Cheers, Ace & Tate.

Rated 5 out of 5 stars

Always been super happy and grateful…

Always been super happy and grateful for the great service received in Maastricht at the Ace&Tate-shop. Especially cuz they truly help me in deciding on the model; what better fits me and giving me insight on how I come across depending on the glasses that I wear.

Very recommended! You won’t be disappointed!

22 January 2026
Unprompted review
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Reply from Ace & Tate

Hi Simon, what lovely feedback! We are super happy to hear you had such a great experience. You're always welcome back! Cheers, Ace & Tate.

Rated 5 out of 5 stars

Maastricht 5stars

In Maastricht they treated me very well and the glasses arrived on time. With email notifications, great! The staff was very kind, and Lucía was very attentive.

27 June 2025
Unprompted review
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Reply from Ace & Tate

Hi Pablo, Thank you so much for taking the time to review us. We hope you enjoy your new glasses for a long time to come. Until next time! Cheers, Ace & Tate.

Rated 5 out of 5 stars

I visited the shop in Maastricht

I visited the shop in Maastricht, and I have to say that the experience was great! I've been wearing glasses for as long as I can remember, but never have I found a place that worked as fast and effectively as that one. Furthermore, I was so happy with the treatment that I ended up buying two glasses, and I've been using them nonstop since then, the quality is top!

26 August 2025
Unprompted review
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Reply from Ace & Tate

Hi Alicia,
Thank you so much for taking the time to review us. We hope you enjoy your new glasses for a long time to come. Until next time! Cheers, Ace & Tate.

Rated 5 out of 5 stars

Great service at Ace&Taste Maastricht

Great service at Ace&Taste Maastricht. I love my glasses 🤓

26 March 2025
Unprompted review
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Reply from Ace & Tate

Hi, Amaya! Thank you so much for taking the time to review us. We hope you enjoy your new glasses for a long time to come. Until next time! Cheers, Ace & Tate.

Rated 5 out of 5 stars

Great help from Megan and Ele with the…

Great help from Megan and Ele with the decision on which glases i should get in Maastricht Ace&Tate!

Would recommend to others in a heart beat!

23 January 2026
Unprompted review
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Reply from Ace & Tate

Hi Giuliano, what lovely feedback! We are super happy to hear you had such a great experience. You're always welcome back! Cheers, Ace & Tate.

Rated 5 out of 5 stars

Maastricht store experience

I had another amazing experience at this glasses store, especially at the Maastricht location. The staff are always incredibly kind, informative, and genuinely helpful when it comes to choosing the right frames. They really take the time to understand what suits you best. The optician is also wonderful. She's super professional, patient, and thorough.

I’ve been a returning customer for a while now and own more than five pairs of glasses from them, which says it all. I’m always happy with both the service and the quality of the frames, especially for the price. I honestly wouldn’t go anywhere else and will definitely keep coming back.

6 January 2026
Unprompted review
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Reply from Ace & Tate

Hi Zsanett, what lovely feedback! We are super happy to hear you had such a great experience. You're always welcome back! Cheers, Ace & Tate

Rated 5 out of 5 stars

Great service in Maastricht

I had a great, all-rounder experience at the Maastricht store. The team there was very helpful in guiding through the process of choosing new frames for my glasses, explaining to me their policies in clear terms. My eyesight test was taken on time and very profesionally by Dr. Kiran, who was kind and informative throughout.

4 August 2025
Unprompted review
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Reply from Ace & Tate

Hi, Diego! Thank you so much for taking the time to review us. We hope you enjoy your new glasses for a long time to come. Until next time! Cheers, Ace & Tate.

Rated 5 out of 5 stars

Great Service at the Maastricht Store!

I visited the maastricht store to get new eye glasses as my eyesight had changed. The service was exceptional! The optician, Kiran, was very kind and answered all my questions with great patience. If you are picky about your glasses and want your eyesight to be checked thoroughly, I would highly recommend the maastricht store and the optician there!

17 June 2025
Unprompted review
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Reply from Ace & Tate

Hey Zohaib, Thanks so much for the 5 stars! Your fantastic review absolutely made our day. Hope to see you again soon! Cheers, Ace & Tate.

Rated 5 out of 5 stars

Love the Maastricht store

Had a great experience at the Maastricht store! Everyone was very friendly. Kiran did a thorough eyesight exam and later helped choose the best glasses for me. When I went to pick them up, she even adjusted them so they would fit perfectly. The glasses are great quality too.

22 October 2025
Unprompted review
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Reply from Ace & Tate

Hi Maria, Wow, thanks so much for your fantastic feedback! That's exactly what we love to hear. We hope to see you again soon! Cheers, Ace & Tate.

Rated 5 out of 5 stars

Really helpful and lovely staff here

Really helpful and lovely staff in the Maastricht store, always happy to help and clearly know their stuff. I was helped with everything from choosing a style I was happy with to getting help with the right lenses for me. When I collected my glasses they even made sure the frames were comfy before I left. Will definitely return!

14 January 2026
Unprompted review
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Reply from Ace & Tate

Hi Eli, what lovely feedback! We are super happy to hear you had such a great experience. You're always welcome back! Cheers, Ace & Tate

Rated 5 out of 5 stars

I’ve been a happy customer for years

I’ve been a happy customer for years. Even before they opened physical stores and only sold glasses online, I became a fan. They haven’t disappointed since. Their B-corp certification and collabs with other B-corp companies (such as Ganni) adds a value for me other companies lack. Especially if they show you, you can get that and quality frames for reasonable prices. Plus when the store in my home town (Maastricht, NL) opened you can just stop by for anything. They’re very welcoming and always very honest in their advice and the information they provide you with about production processes or the right look for you :)

12 January 2026
Unprompted review
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Reply from Ace & Tate

Hi, Suzanne! Thank you so much for taking the time to review us. We hope you enjoy your new glasses for a long time to come. Until next time! Cheers, Ace & Tate.

Rated 5 out of 5 stars

Very good service!

Very good service!
Friendly staff , helpfull.
All this in ace and Tate Maastricht.
Next glasses in this store again of course

20 January 2026
Unprompted review
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Reply from Ace & Tate

Hi Marionne, Wow, thanks so much for your fantastic feedback! That's exactly what we love to hear. We hope to see you again soon! Cheers, Ace & Tate.

Rated 5 out of 5 stars

Always a great experience with them

Always a great experience with them. The store staff is super helpful, helped me decide the right frame and lens. The lady who did my eye test Kiran was excellent and very professional.
Love this company

15 January 2026
Unprompted review
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Reply from Ace & Tate

Hi, Sania! Thank you so much for taking the time to review us. We hope you enjoy your new glasses for a long time to come. Until next time! Cheers, Ace & Tate.

Rated 5 out of 5 stars

Perfect experience

Perfect experience! Very helpful and professional, high quality. Big thanks to Linda from the location at Pannekoekstraat 8 in Rotterdam!

17 January 2026
Unprompted review
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Reply from Ace & Tate

Hey Airina, Thanks so much for the 5 stars! Your fantastic review absolutely made our day. Hope to see you again soon! Cheers, Ace & Tate.

Rated 5 out of 5 stars

Lovely friendly staff

Lovely friendly staff, offered to clean and tighten the screws in my glasses whilst I was waiting for my appointment. Also very helpful when choosing between frames and options. Comprehensive eye test, optician explained all the different parts.

15 January 2026
Unprompted review
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Reply from Ace & Tate

Hi, Faye! Thank you so much for taking the time to review us. We hope you enjoy your new glasses for a long time to come. Until next time! Cheers, Ace & Tate.

Rated 5 out of 5 stars

I bought a pair of lovely sunglasses in…

I bought a pair of lovely sunglasses in the Brewer Street shop. A charming young chap called Finn served me. Such a lovely chap. Knew his stuff.

2 January 2026
Unprompted review
Ace & Tate logo

Reply from Ace & Tate

Hi Jancy, Wow, thanks so much for your fantastic feedback! That's exactly what we love to hear. We hope to see you again soon! Cheers, Ace & Tate.

Rated 5 out of 5 stars

Friendly personnel

Friendly personnel, professional and good quality for a nice price

16 December 2025
Unprompted review
Ace & Tate logo

Reply from Ace & Tate

Hi, Ed! Thank you so much for taking the time to review us. We hope you enjoy your new glasses for a long time to come. Until next time! Cheers, Ace & Tate.

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