Access Equity Release Reviews 210

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional approach, making complex processes feel simple and straightforward. Many highlight the excellent customer service, noting that advisors are attentive, never pushy, and explain everything in clear, easy-to-understand terms, fostering trust and confidence. People appreciate the smooth user experience, with many mentioning efficient communication and quick responses throughout their journey. However, some customers noted isolated issues, such as an incorrect property assessment that led to additional work, suggesting that a simple phone call could have improved their experience. Another reviewer mentioned an unexpected £40 transfer fee that was not communicated beforehand.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, highlighting the excellent and helpful support received. Many... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the ease of reaching... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the simplicity and clarity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom made a quite mind bogglingly difficult process simple and straightforward. He was attentive, but never pushy, and explained everything in such detail that we could make informed decisions. He was... See more

Company replied

Rated 5 out of 5 stars

We were looking into Equity release for some time and couldn't decide if it was for us until Patrick Keogh took the time to explain how it worked in terms that we could understand. No pushy selling of... See more

Company replied

Rated 5 out of 5 stars

My Equity Release Journy has just been completed. I cannot thank Tricia Batchelor enough. If it wasn't for her expert experience guiding me through every challenge we cane across and with her... See more

Company replied

Rated 5 out of 5 stars

Just about to complete my Equity Release. I have been helped considerably by Tricia Batchelor who has guided me seamlessly through the whole process and throughout fully understood my requirements. Sh... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

At Access Equity Release, our priority is excellent customer care and the highest standards of advice. Our advisers help our clients to understand the benefits of equity release as well as the potential risks and all of the costs involved. We help clients to find out if equity release is a suitable solution for them. If not, we recommend alternatives. Access Equity Release is a trading name of Eadon & Co Ltd who are authorised and regulated by the Financial Conduct Authority, no. 816029.


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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Rated 5 out of 5 stars

Peace of mind

Dean took us through the process from the word go. We were anxious about the whole thing but he made it easier for us by answering all questions reassuring us and we were updated on every process of our application. We now have peace of mind as everything has gone through well.

18 February 2026
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Taking out an equity release mortgage is a big thing Nyara and it's good that you have found someone in Dean that has been able to guide you through the process in a way that reassures and gives you confidence. Thank you for your comments and sharing how you found the service when taking a mortgage through Access Equity Release.

Rated 5 out of 5 stars

Made simple for me

Tricia was so good what was so difficult for me with made simple I'm so grateful for a professional way that the Equity release was made so simple well I'm so grateful for the support and help that Tricia gave me all through the process 

13 February 2026
Unprompted review
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Reply from Access Equity Release

Thank you for these comments and it's good to hear how Tricia has made the whole process understandable an real so you know you've got the right mortgage for you. That's what good advice is all about.

Rated 5 out of 5 stars

Truly brilliant company to do business…

Truly brilliant company to do business with. Jeff who was our adviser throughout our application was absolutely magnificent, giving both my wife and I clear and accurate information throughout the process. I would highly recommend anyone who is thinking of taking out equity release to use Access Equity Release.
Graham.
Satisfied customer.

12 February 2026
Unprompted review
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Reply from Access Equity Release

Thank you for these comments Graham and I'm pleased to hear how Jeff looked after you so well through the whole process. There is no bigger complement than to be recommended to a friend - thank you for paying this complement to Jeff and Access Equity Release. We really appreciate this.

Rated 5 out of 5 stars

Excellent service

Martin Wade was very helpful and open in explaining this procedure.It was a while before I decided and no pressure was applied.No hesitation in recommending him.

28 January 2026
Unprompted review
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Reply from Access Equity Release

Thanks for these comments Jim. It's important that you have time to make the right decision for you but also get the support to have the confidence to know you're doing the right thing. That's what Martin appears to have given you. It shows the importance of tailoring the service we provide to your individual needs.

Rated 5 out of 5 stars

Equity release made simple

Tom made a quite mind bogglingly difficult process simple and straightforward. He was attentive, but never pushy, and explained everything in such detail that we could make informed decisions. He was understanding of our predicament and didn't turn a hair when we completely went about turn. Tom was friendly and a pleasure to talk to. So glad we picked Access for our equity release.

14 January 2026
Unprompted review
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Reply from Access Equity Release

Thank you for these comments Karen and I know Tom will be made up by your feedback. As one of our more experienced advisers Tom understands how important it is that making a big decision often involves u turns and time to think. Ensuring we're there for you as this happens is just part of what Tom and all of us at Access Equity Release do. I'm pleased that our approached helped you get the right thing for you.

Rated 5 out of 5 stars

Expert Guidance from the start....Martin Wade…

From the very start Martin Wade expertly guided us through the process and made it a wonderful experience. It really matters to have someone as warm and knowledgeable by our sides and on hand with any concerns we had.

6 February 2026
Unprompted review
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Reply from Access Equity Release

Thank you for these words Geoffrey and thank you for sharing so personally how Martin supported you and was there for you throughout the application process. That's what makes the difference and what really matters.

Rated 5 out of 5 stars

Justin Ofoche advised me on equity release

Justin Ofoche advised us on equity release. He was thorough, fair, balanced and unfailingly pleasant. Justin does not 'push for sale'. Instead he tries to help you make the right decision.

2 February 2026
Unprompted review
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Reply from Access Equity Release

Thank you for this review Bruce and the feedback you have given. Doing the right thing in the right way is what Justin stands for and you have described what this means so well. Thank you. I know this will mean a lot to Justin and he will really appreciate the time you have taken when leaving this review.

Rated 5 out of 5 stars

Everything explained to me in full…

Everything explained to me in full detail with plenty of time allowed to ask questions.
Tricia followed up with a telephone call after each stage ensuring I knew everything that was happening and at what cost.
Wonderful telephone manner, felt very comfortable and more importantly trust in what was said.

30 January 2026
Unprompted review
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Reply from Access Equity Release

Thanks for your comments Ingrid. When doing something like equity release trust is really important and the calls to make sure everything is ok shows how Tricia wants to make sure everyone gets the service they need. It's the little things that really matter so thank you for letting us know how you felt about the service you received. It really helps us focus on the things that make the biggest difference.

Rated 5 out of 5 stars

We would like to you for all your hard…

We would like to you for all your hard work and especially Dean who helped us all the way through the process with information and answers to our questions ,we would highly recommend them
Thankyou very much

29 January 2026
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thanks very much Paul and it's great to hear that the whole process has gone so well for you. I know Dean wanted to make sure everything went as smoothly as possible so your feedback is really welcome.

Rated 5 out of 5 stars

From the start everything was explained…

From the start everything was explained clearly and the time frame it would take and each step that we would need to go through the solicitor that came to the house was very efficient our representative was easy to contact and kept us updated very good service all round

27 January 2026
Unprompted review
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Reply from Access Equity Release

Thanks for the review Gerald and for the feedback on how Nick helped you through the process of releasing equity from your home. It's good to hear that you found the service very good and we were able to help you achieve what you wanted.

Rated 5 out of 5 stars

Good advice no pressure talked me…

Good advice no pressure talked me through all the stages very professional kept me in the loop all the time open to any questions or queries very nice to deal with would recommend to anyone else looking for equity release

27 January 2026
Unprompted review
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Reply from Access Equity Release

Thanks for these comments Malcolm. I'm pleased to hear how much you appreciated the service that Dean and the team here provided you. Thank you for choosing Access Equity Release for your needs and recommending us as well. The greatest of complements.

Rated 5 out of 5 stars

Really good experience

Really good experience. Kept us informed through the process

26 January 2026
Unprompted review
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Reply from Access Equity Release

Thanks for your comments Veronica. I'm pleased to hear that the experience you recently received hit the mark for you.

Rated 5 out of 5 stars

Highly recommended

We couldn't have chosen a better service than was offered by Access Equity Release to advise us on the process to draw down funds for a necessary expend. From when we were first contacted by Geoff Riley he guided us through the whole process efficiently and effectively, answering all our questions clearly and honestly. He kept us informed of progress where appropriate right through to completion of the process. It was noticeable that he was concerned that both my wife and I were involved in all the phone calls and Teams conversations, each being able to ask questions or raise matters separately. This was something my wife said didn't always happen with other companies from past experience.

15 January 2026
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for your comments Michael. It is great to hear how Jeff treated you as an individual throughout the whole process and made sure you were comfortable with what was happening every step of the way. It's great to hear how much our personal service is appreciated.

Rated 5 out of 5 stars

Martin Wade - Equity release

We were introduced to Martin Wade by a very reputable client of my husband.
If you need to do equity release, you are clearly not in your best place - and it takes some understanding.
Martin explained it to us time and time again - we must have driven him mad ! …
He managed to get us a very good deal - even when we were held up with a land registry issue -
The time it has taken to get this underway has shown us his integrity and popularity from every angle; finance (who have been very forbearing) - his conveyance lawyers (who have helped us out over months) and his very polite reception team. But he always made time to call us personally, however busy.
Martin Wade is a pragmatic, fair and sensible businessman.
What a bonus that he has a great sense of humour and real feel for difficult situations…
We could not recommend him more highly



10 October 2025
Unprompted review
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Reply from Access Equity Release

Thank you for letting us know about your experience when taking out your equity release mortgage and how Martin lived up to the recommendation made by your husband's client. It is great to hear how Martin really delivered for you and made the whole process personal and as smooth as possible for you. The greatest complement you can pay if to recommend our service to others. Your comments show how Martin is consistent yet personal in what he does and thank you for your recommendation.

Rated 5 out of 5 stars

Clear, Thorough and Empathetic

Our advisor, Dean Harrison, was extremely helpful at all stages of the process. No hard push, making all facts and figures clear and open to questions to ensure clarity of messaging throughout the process. Whilst equity release is a significant step to take, we felt Dean was acting with us and not selling us anything, showing great empathy and understanding.

8 January 2026
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thanks for the comments Tim. It is good to hear how Dean made sure you got what you needed and your needs and circumstances were the most important thing for him. as you say, equity release is a significant step and so providing that personal service and making sure you're happy with what you're doing is a must. Thanks for letting us know how well Dean did this.

Rated 5 out of 5 stars

We were looking into Equity release for…

We were looking into Equity release for some time and couldn't decide if it was for us until Patrick Keogh took the time to explain how it worked in terms that we could understand. No pushy selling of any product but clear facts (good and not so good) but gave us a clearer idea of how to handle our own situation, thank you Patrick

20 November 2025
Unprompted review
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Reply from Access Equity Release

Thank you for your comments Ian. It's great to hear how Patrick delivered for you and you were fully informed of what you were doing and how it met your needs

Rated 5 out of 5 stars

Would recommend

Patrick Keogh was so easy to deal with , very polite and supportive throughout the whole process.
We would definitely recommend him.

5 December 2025
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for taking the time to let us know about the service Patrick provided. It is great to hear how you would recommend his service jane - thank you.

Rated 5 out of 5 stars

Thank you Tricia Batchelor

Thank you Tricia Batchelor
I couldn’t of done this without you , nothing was to much trouble for her if I asked a hundred questions she had time for me , it’s a big thing to go through as you work all your life for your home as it’s so important that it’s dealt with understanding , support am that’s what I got 200% ,
Thank you
Denise

11 December 2025
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for your comments Denise and the feedback you have provided on how Tricia has helped you. What we do, helping people use their assets to live the life they want, is a big responsibility so to hear how Tricia did this for you is brilliant. It's from feedback like this we can learn what really makes a difference and ensures we deal with every person who asks for our help with the respect and care they want/need. Thank you for choosing Access Equity Release and letting Tricia help you get the right result for you.

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