Acala has a great quality selection or organic and minimal waste products. The website is easy to use. Shipping is quick. Overall very happy with my experience and products. Thank you.
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See what reviewers are saying
Love the products on Acala and very happy with their packaging and commitment to sustainability. My parcel arrived a bit late, likely due to Royal Mail issues. Communication was OK - no response fr... See more
The Aloe Vera Gel arrived in good time and beautifully wrapped in sustainable packaging! A lot of thought has gone into this brand and they portray it well in their products, even the small hand writt... See more
... and there is none better. Unsurpassed and friendly customer service. Packaging is excellent - strong and good quality materials which have protected my orders from mishaps over the years. I feel... See more
Company details
- Toiletries Store
- also in
- Pharmacy
Written by the company
Shop our extensive range of natural, organic and vegan health and beauty products from leading brands. All responsibly packaged. Refills, zero waste and plastic free. Wellness for both people and planet.
Contact info
Unit 1, 85 Gregory Road, Mildenhall, IP28 7DF, BURY ST. EDMUNDS, United Kingdom
- 01638491022
- hello@acalaonline.com
- acalaonline.com
4.9
Excellent
300 reviews
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“Great products and fast delivery
“Great products and fast delivery. I’m very happy with my purchase and would buy again.”
25 November 2025
Reply from Acala
Thank you for your lovely review Eva
Reply from Acala
Thank you for taking the time to leave us a review, we really appreciate that :)
What’s in a Soap.
I like the feel of Acala soap and love the quirky blends. Definitely not boring old soap.
12 September 2025
Reply from Acala
Thank you for your lovely review Brian! We are very pleased you like our soaps as much as we do :)
Natural organic products
Natural organic products, great prices, and excellent customer service.
I had a problem with my last order, but the communication was flawless.
The issue was resolved quickly.
I'm a satisfied customer and would certainly purchase again. I highly recommend these products.
12 September 2025
Reply from Acala
Thank you for your review Sim, glad all got sorted to your satisfaction :)
I wish I could give Acala 6 stars
I wish I could give Acala 6 stars. Thank you all so much for all your help! My package was stolen and Acala (special shoutout to Ivana) helped me out by sending me all new products at now charge. I will be using Acala for years to come thanks to this incredible customer service
23 July 2025
Unprompted review
Reply from Acala
Thank you so much Michelle, we really appreciate your feedback ;) Glad your order replacement arrived ok
As good as it gets!
... and there is none better. Unsurpassed and friendly customer service. Packaging is excellent - strong and good quality materials which have protected my orders from mishaps over the years. I feel I'm a valued customer and that everyone is working very hard and have achieved the making of a wonderful company. Great products including some special US products not readily available outside the US from small but excellent companies, e.g., Yay for the Earth.
Very fair prices and I highly recommend. Thank you.
15 July 2025
Unprompted review
The delivery was quick and the products…
The delivery was quick and the products I bought were are great quality. I am very pleased with my purchase.
25 May 2025
Reply from Acala
Thank you Rachael, glad you are happy with your purchase :)
Excellent customer service and a large range of plastic free products. I will definitely be buying from them again. Thank you 😊
A very happy customer.
13 May 2025
Reply from Acala
We are very glad to hear that, thank you for taking the time to write the review, we really appreciate it. :)
I haven’t receive my order placed on…
I haven’t receive my order placed on 18/04/25 please address this issue asap
28 April 2025
Unprompted review
Reply from Acala
Hi Jana, we dispatched your order on the 22nd, right after the Easter break, and according to the tracking your order was delivered yesterday. The standard second class takes 2-3 working days to arrive. This has taken a little longer than usual, but I'm afraid we have no control over Royal Mail's delivery times. Apologies for the inconvenience caused.
I am so happy that I came across your…
I am so happy that I came across your site !
The products are top quality 👌
Sustainably packaged, and packaged well too.
I also liked that you packaged the essential oil droppers separately, for use according to one's needs.
What's not to like 🌼
Thank you 😊
15 April 2025
Reply from Acala
Thank you for the lovely review Justine, we really appreciate it ;)
Excellent service as always
Excellent service as always. Fast shipping, well packaged and no plastic, 😁. Highly recommended
15 March 2025
Reply from Acala
Thank you for the lovely review Claudine :)
Very efficient ordering and delivery
Very efficient ordering and delivery. Love the Zao blusher- have used it before and it lasts for ages.
3 March 2025
Reply from Acala
Thanks for the lovely review Sue, we really appreciate it!
Absolutely love Acala!
Absolutely love Acala. Have been a repeat customer for many years and will continue to be. Order always arrives with a nice thank you written on the box which is a lovely personal touch. So grateful to have an eco friendly, trustworthy site to shop from.
4 March 2025
Unprompted review
Reply from Acala
Thank you very much Kerry, we appreciate your continued support
The order took quite long to arrive
The order took quite long to arrive, and I actually got the request for feedback before the order arrived making me wonder where the order got lost.
Most of the items were great, as I keep reordering them. I did try eyeshadows for the first time and the colour was very different from the screen. It was so different I had to go and check whether I was sent the right shades.
5 February 2025
Reply from Acala
Hi Lii, thank you for flagging this up, this is super helpful! We will inform the supplier and ask them to update their images.
Great product, great service!
Perfect product, delivered quickly and great customer service when I asked to change the delivery address. Please do not stop stocking Yay for Earth products! Nowhere else to get them in UK
22 December 2024
Reply from Acala
Thank you for your review Molly, yay creams will be restocked again w/c 17th Feb, in all 4 sizes :)
I've used Acala for well over 5 years…
I've used Acala for well over 5 years now.
Beautiful natural raw products that you can trust.
Highly recommend the oils. My regular buy.
12 December 2024
Reply from Acala
Thank you for such a lovely review Charlotte, we really appreciate it :)
Outstanding Customer Service
The five stars are for outstanding customer service and support.
As for the products the company are selling, their philosophy is totally dedicated to a cleaner, non-plastic world and to that effect their website is professional and convincing. The question as to how and under what conditions the oils are sourced needs clarification as they themselves have no laboratories and they give little information on the unsealed glass bottles. The provenance of the oils is unclear.
7 December 2024
Good company
Easy to find what I wanted and they have a good range of products.
Dispatch and delivery was very quick.
4 December 2024
Unprompted review
Reply from Acala
Thanks for the lovely review, Mandy :)
Reply from Acala
Thank you for your lovely review Ivona :)
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