High quality products that you can trust. I brought dermaheal SR and it's been excellent for my microneedling treatments no adverse reactions or breakouts on my skin. Delivery was really speedy and I... See more
Company replied
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This is hands-down the best place to buy Plinest and i love Plinest! Steven in customer support was a star—always responsive, professional, and went above and beyond to assist me. The products are top... See more
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I’m here I received my núcleofill today, I’m happy with my purchase, I had my doubts at first, but here I am, more than happy with my product. Super-fast customer service communication, super satisfie... See more
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Steven is an amazing customer service support! He helped me out a lot and guided me which products are suitable for my personal needs. I bought Juvederm Belotero and Plinest. Will be a repeated custom... See more
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Company details
Written by the company
Dr Adams Laboratories is a one-stop shop for aesthetic supplies. We work with some of the leading brands in aesthetics at competitive prices. Our business values makes sure our customers are always at the forefront of what we do, which is why we try to provide the best possible service.
Contact info
United Kingdom
- dradamslaboratories.com
4.6
Excellent
252 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I am very grateful for the quick…
I am very grateful for the quick response.
I am very surprised that you also work on Sunday!
I accidentally placed an order and asked to cancel it. Everything went quickly and the communication was pleasant. Pleasant and reliable service. Thank you!
19 April 2026
Unprompted review
Reply from Dradamsaesthetics
Thank you for taking the time to leave such a lovely review, we truly appreciate it. Our customer service team works hard to support customers over the weekend, and I’m delighted to hear that it made a difference for you. If you ever need anything, please don’t hesitate to get in touch. Thanks again!
Great service and fast delivery.
23 March 2026
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave this review! We really appreciate it & are always here whenever you need us.
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it! So happy to hear that you have had a great experience, we are always here whenever you need us!
Quick delivery and notice if there are…
Quick delivery and notice if there are any delays make it a 5star rating, in my opinion
23 March 2026
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it! We are always here whenever you need us!
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave us a review, we really appreciate it! Always here when you need us so reach out if you ever need anything.
My experience with Dr
My experience with Dr. Adams Aesthetics was very disappointing and unprofessional.
I placed an order because the product was clearly shown as available on the website. My order details were:
- Order number: UK0011919
- Order date: 21 March 2026
- Product: Mesoestetic Dermamelan Intimate Pack (1 kit x 6 items per pack)
- Total: £212.95
After waiting for some time, I was informed that the order would be cancelled and refunded. It seems they did not actually have the product in stock, despite allowing me to place and pay for the order.
This wasted my time, and now I also have to wait for my money to be refunded. It is not acceptable to show an item as available, take payment, and then later cancel the order.
Very frustrating experience, and not reliable at all.
21 March 2026
Unprompted review
Reply from Dradamsaesthetics
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience felt frustrating.
We’d like to clarify that your order was not cancelled due to stock availability. As part of our standard security procedures, your order was flagged for additional verification.
We carried out further checks and attempted to verify the order details. Our Account Manager contacted the registered phone number, and during this process, we were advised that the order had not been placed by the individual we spoke with. We also followed up via additional communication, and again received confirmation that the order was not recognized.
Given the conflicting responses and in line with our responsibility to prevent potential fraudulent activity, we were unfortunately unable to validate the order. As a result, the order was cancelled and a full refund was issued promptly.
We appreciate that this situation may have caused inconvenience, but please be assured that these measures are in place to safeguard our customers and their information.
If you believe there has been any misunderstanding or would like to discuss this further, we would be more than happy to assist you directly.
Kind regards,
Dr. Adams Aesthetics Team
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it! Please don't hesitate to reach out if you ever need anything :)
Amazing service and fast delivery!
15 February 2026
Reply from Dradamsaesthetics
Thank you so much for taking the time to write this review, we really appreciate it. So pleased you are happy with the service you received. Please don't hesitate to reach out if you need anything in the future, always here for you!
Very quick and easy to get ordered
Very quick and easy to get ordered.
They are organised .
Delivery on time.
Keep doing this i am happy customers for 2 years .
Thank you
Rana
Modern Gace spa ltd
22 January 2026
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it! Always here when you need us.
Very happy with this purchase
Very happy with this purchase, great pricing, excellent customer service. There was a delay with courier delivery and they sorted it out immediately. Thank you!
18 January 2026
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it! So pleased you had a great experience, please don't hesitate to reach out if you need anything in the future.
Ok but I’ll probably go elsewhere
I placed an order quite late on a Friday so it would have been picked up first thing on the Monday morning. I hadn’t heard anything by Wednesday afternoon so gave a call to chase things up. I think they must use a third party company to answer their calls as the person I spoke to couldn’t actually tell me anything about the order, they could just pass on messages. Within an hour of calling I received confirmation that the order was being shipped and it arrived on the Thursday. This might be coincidence but I do wonder how much longer I would have waited if I hadn’t chased up the order. I’ve used other providers in the past and have found them generally more responsive with faster dispatch. A lot will also price match so I’ll probably go elsewhere in the future.
22 January 2026
Unprompted review
Reply from Dradamsaesthetics
Hi Robert,
I hope you’re well.
My name is Holly and I’m one of the Account Managers here at Dr Adams Aesthetics.
I’m reaching out in response to your recent Trustpilot review, as I oversee our customer feedback.
Thank you for taking the time to share your experience. I’m sorry that the service you received didn’t meet your expectations.
I’ve escalated your order internally with our Office Manager to understand why it wasn’t dispatched as promptly as it should have been. We do aim to process orders as efficiently as possible, often next-day delivery where stock allows, so this delay is not representative of our usual service.
While I’m pleased your order was dispatched and delivered shortly after you contacted us, I fully appreciate that you shouldn’t have had to chase for reassurance, and I’m sorry for the frustration this caused.
We genuinely value your feedback, as it helps us improve, and we truly appreciate you giving us a try. We would love the opportunity to work with you again in the future. Please don’t hesitate to reach out if you’d like to enquire again, we always aim to be competitive and are more than happy to review any price match requests.
Thank you again, and I hope you have a great weekend.
Kind regards,
Holly
I had a problem with a delivery
I had a problem with a delivery, as a product I am not sure I didn’t use yet.
23 December 2025
Reply from Dradamsaesthetics
Thank you for taking the time to leave a review — we really appreciate it.
I’m sorry to hear that you experienced an issue with the delivery. I’ve looked into your order and can see that the original parcel was returned to our office after an unsuccessful delivery attempt, as the courier advised no one was available to accept it. As soon as the parcel was returned to us, we sent it back out to you on the same day. We always aim to arrange redelivery as quickly as possible whenever we can.
I really hope you’re happy with your products, and please don’t hesitate to get in touch if you need any further assistance in the future.
EXCELLENT SERVICE
The company communication, coordination, handling the delivery is outstanding. DPD messed up on a delivery and sent the parcel back to the company. Contacted the company, got reply in no time, the issue was resolved in hours, on the same day the parcel was sent back to me. Outstanding!
9 January 2026
Unprompted review
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it. Always here when you need us :)
I ordered last minute and expected it…
I ordered last minute and expected it in 2 - 5 days but got it next day.... during the Christmas rush so it's my new go to Aesthetics retailer now. So pleased
23 December 2025
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it! Here whenever you need us :)
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it. Have a great start to the New Year!
Excellent service
Excellent service. Jakey texted me to exactly tell me the goods were being despatched and when they would approx arrive.
18 December 2025
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it. Always here if you need anything :)
Fast delivery)
18 December 2025
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it. Have a great start to the New Year!
High quality products that you can…
High quality products that you can trust. I brought dermaheal SR and it's been excellent for my microneedling treatments no adverse reactions or breakouts on my skin. Delivery was really speedy and I will be purchasing again from this supplier.
18 December 2025
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave this review, we really appreciate it. Have a great start to the New Year!
Dr Adam’s go above expectations …
Dr Adam’s go above expectations for customers. Highly recommended the company
17 December 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much again for this review, we really appreciate it x
I am certain this website is…
I am updating my previous review. After posting it, the company reached out to me and has been responsive. They are currently investigating the whereabouts of the package and are in the process of issuing a refund for my order.
I appreciate that they followed up and are working toward a resolution.
23 October 2025
Unprompted review
Reply from Dradamsaesthetics
Hi Erla,
I hope you’re well.
I have also sent you the below message but wanted to post on here for you as well. I manage our Trustpilot reviews and was really disappointed to see your review this morning. I completely understand your frustration, and I want to sincerely apologise for your experience.
Your feedback has been escalated to our Customer Services team as a priority, and you should already have received a message from Ben, one of our Customer Service agents, who is now investigating your order.
I’m very sorry that your follow-up emails were missed — this should not have happened, and I’ve raised this internally so it can be addressed and prevented going forward.
While I fully acknowledge that we have let you down with our communication and that your package should not have taken this long to arrive, I want to reassure you that we are not fraudulently placing orders or taking payments. We genuinely do our best to fulfil and manage all of our US orders, although delays can occasionally occur due to customs processing. At this stage, we suspect your parcel may have been held at customs or has unfortunately gone missing, and Ben is actively looking into this for you.
In the meantime, please don’t hesitate to message us here at any time. I did previously send you a message to thank you for your order, and we are always available to help on WhatsApp. I’ve also sent you an invitation to join a group chat that includes myself, our Customer Managers, and the Customer Services team. If you would like to accept, there will always be someone there to support you, including Ben, who is handling your case.
Once we’ve resolved this for you, we would really appreciate it if you would consider removing your review, as we would never want anyone to think our website is fraudulent.
I’m truly sorry again for the lack of communication, and I really hope we can make this right for you and get to the bottom of what’s happened to your parcel.
Thank you for your patience.
Kind regards,
Holly x
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