Absolute Home Textiles Reviews 

3,685
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 768 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often describing them as fantastic, exactly as described, and of higher quality than expected for the price. Many people highlight the excellent value for money, noting that items are reasonably priced and offer great quality. The delivery service is frequently commended for being quick, prompt, and well-packaged, ensuring products arrive in perfect condition. Reviewers also find the ordering process easy and hassle-free, with smooth communication and timely updates. However, some customers also noted issues with product quality, such as wrong quality items, frayed seams, and pillowcases lacking closures. A few other people also felt that some towels were smaller than anticipated, had color defects, or lost their color after washing, and some tea towels were not absorbent.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent quality and value... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the quick and... See more

Price

Users describe positive interactions with price, consistently finding products to be of great quality at a... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is generally easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd never ordered from Absolute Textiles before. I found them to be a great company to deal with. From the quantities available to order on their website I assume they deal with a lot of trade orders... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Absolutely delighted with the fabric I purchased! The quality is fantastic, exactly as described, and excellent value for money. Delivery was quick and the fabric arrived well packaged and i... See more

Rated 5 out of 5 stars

I was staying at the BaBa BnB in Chester when I discovered and fell in love with these towels. The softest towels EVER and I have a towel fetish. Ordered them and then jokingly threatened the owners... See more

Rated 5 out of 5 stars

Ordered some tea towels arrived promptly, good quality product. Would definitely recommend this company and I will be ordering more products in due course.


Company details

  1. Linens Store
  2. Bedding Store
  3. Bedroom Furniture Store

About Absolute Home Textiles

Written by the company

Absolute Home Textiles have been one of the UK’s leading supplier and manufacturer of wholesale home textiles for the past 30 years. We produce an extensive range of textiles readily available to order in bulk at extremely competitive prices. We’ve also worked with other institutions in various other industries including care homes, restaurants, hospitality and catering. Absolute Home Textiles are based in Swan Lane Mills in Bolton UK, a former cotton mill that is Grade II listed. Swan Lane Mills were at the forefront during the UK’s industrial revolution and the mills’ flamboyant terracotta embellishment were a reflection of the cotton industry’s prominence at the time. We are to be proud to be based in such a historic location and to be able to continue the story that these mills had started.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(3,685)

739 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor customer service

After using this company a few times, I’m really disappointed that on having a problem I do not feel like my issues was dealt with with the customer in mind.
I bought a large amount of towels and one box arrived with two packs discolored smelly and moldy, when I reported it with photos I expected them to send out replacements as when you order them , you need them, but that is not what they offered , they won’t send out replacements until I send them back , which obviously I will but being made to wait until they receive them, then they will send replacements seems very unfair and I’m really not happy

14 June 2026
Absolute Home Textiles logo

Reply from Absolute Home Textiles

Good Evening
Good Evening

The customer contacted us in regards to the issues with the Towels, which we apologised for immediately.

The order was for a full box of Towels, so the box was not opened in our warehouse before dispatch. If it was opened and the faults were noticed, the Towels would not have been sent out.

The issues with the Towels must have occurred during production, transport or storage.

A free return was arranged straight away and replacements will be sent out.

Best Regards.

Bob

Rated 5 out of 5 stars

Great value

Ordered 8x cushion pads for baby bumper-type sewing project. I was pleased with the options online, the low cost and quick delivery!

14 June 2026
Rated 4 out of 5 stars

Good quality linen

Good quality linen, cost effective and delivered very quickly. Just what a host needs in a busy rental period.

4 June 2026
Rated 2 out of 5 stars

Colour shown online was different to…

Colour shown online was different to actual. Also quality could be improved.

10 June 2026
Absolute Home Textiles logo

Reply from Absolute Home Textiles

Hello Mrs Patel

Thank you for sharing your feedback.

We're sorry that your experience with us didn't meet your expectations.

We'd love the opportunity to investigate your feedback further and make things right.

Please could you contact us directly at sales@absolutehometextiles.co.uk or call our team on 01204 653023 at your earliest convenience.

Kind regards,
Sales Team

Rated 2 out of 5 stars

The pillow cases I ordered are not good…

The pillow cases I ordered are not good quality. The finishing is awful, those aren’t loose threads, they’re still attached. Major trimming with scissors job! Sorry, I’ll not be doing that again, life’s too short

9 June 2026
Absolute Home Textiles logo

Reply from Absolute Home Textiles

"Hi Kate,

We're sorry the Pillowcases you ordered didn't meet your expectations.
Please contact us at sales@absolutehometextiles.co.uk, and we can discuss a resolution."
Thanks

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