I've been contacting Abritel for weeks with no results. My account is blocked and Abritel isn't doing ANYTHING. I can't access my account on my computer. This just caused a double booking and I ha... See more
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I've always used Airbnb but wanted to try something different and booked on VRBO, which is owned, apparently, by Abritel. Big mistake. The apartment I rented charged extra fees for things like towels... See more
If I could give a minus figure for Abritel/Vrbo/expedia or whatever name they currently choose to use that would still not be low enough. From a host's point of view they are a waste of time.....webpa... See more
This company is wasting everyone's time and should be driven out of business as quickly as possible. As a current host, I will never use this company again because they DON'T PAY. The GUESTS also sa... See more
1.1
Bad
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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to improve the accuracy of the adevertised prices versus the real ones
Dear Abritel,
Please improve the accuracy that you ask to the owners regarding the displayed prices versus how much they really ask: I had negative experiences on that matter in different countries and years, so I believe you have to do something about this. Also, do something about the hidden costs which are reveal by the owners only after booking and advance payment: it should be display on the announcement the clear additional costs with final cleaning, house linen rental, parking, wi-fi or a/c. Thank you.
6 October 2018
Unprompted review
No es posible reserver apartm …
No es posible reserver apartm .impossible reserver no recive solucitudes
6 October 2018
Unprompted review
Beaucoup de paroles mais in fine....pas grand chose voire rien!
Beaucoup de paroles mais in fine....
5 October 2018
Unprompted review
Paradise place !!!
We spent a wonderful week-end in this mas !
It's quite a bit difficult to access but it's worth it !
Everything in there is beautyfull, inside and outside. The house is greatly decored and agenced.
Outside was the swimming pool with an amazing view upon the valley, it's very relaxing, we loved how the mas is surrounded by the nature :)
Michele has been very kind and available with us. We were 11 friends and this week-end has been awesome in every part of it :)
We will probably come back again next year !
22 September 2018
Unprompted review
Appartement tres bien situé .
Appartement tres bien situé .
Contact abritel rapide et efficace.
21 September 2018
Unprompted review
Simple et efficace
Simple et efficace
Grand choix de locations, nombreuses photos
13 September 2018
Unprompted review
Excellent
Excellent, mais pourquoi est-ce qu'on nécessite un account séparé pour abritel.fr ou homeway ou homeway.nl ou Fewo direct ????
17 August 2018
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very high fees
Very high fees. Amounts of payments does not always correspond with real price.
14 August 2018
Unprompted review
Reply from L’équipe Abritel® - HomeAway™
Bonjour,
Le Site Abritel n'est pas le site le plus couteux sur le marché de la location saisonnière.
De plus, je ne comprends pas quel prix ne correspond pas selon vous.
Pour obtenir de l'aide, je vous invite à consulter la rubrique d'aide ou bien à contacter le service client.
Le service client est joignable gratuitement, tous les jours, 24h/24 par chat, mail et téléphone depuis la rubrique d'aide du site en cliquant sur "Nous-contacter".
Voici le lien vers la rubrique d'aide : https://aide.abritel.fr
Je vous souhaite une agréable journée
Sophie
Pretty inflexible !
Pretty inflexible !
Impossible to book anything if not from Samedi to Samedi. We switched to Booking.com where we could find the same chalets for the days we needed , and to our surprise: cheaper! Abritel is crap and their end is coming....
10 August 2018
Unprompted review
Reply from L’équipe Abritel® - HomeAway™
Bonjour,
Nous sommes désolés que vous n'ayez pas trouvé de location disponible pour vos dates sur le site.
Les propriétaires possèdent un compte en ligne depuis lequel ils renseignent leur annonces, leur disponibilités, leur tarifs et depuis lequel ils gèrent les demandes de vacanciers et de paiement qu'ils reçoivent.
Les conditions de locations varient d'un propriétaire à un autre. Vous trouverez aussi bien sur le site des location pour des durées minimum de séjour d'une nuitée, comme des annonces qui exigent des durées de séjour d'une semaine.
Je suis cependant étonnée que vous ayez trouvé les même location ailleurs avec d'autres conditions. Cela signifie que les propriétaires concernés n'ont pas configuré les paramètres de leurs annonces de la même façon, d'un support à un autre et nous en sommes désolés.
Je suis également étonnée que vous n'ayez trouvé aucune location pouvant correspondre à vos attentes et étant disponible pour vos dates. En effet, le site propose un très large choix de logement. Je vous souhaite dans tous les cas d'avoir trouvé la location dont vous rêviez pour vos vacances.
Bien à vous,
Sophie
Very poor and unprofessional customer + Liars
Very poor and unprofessional customer services. Lot of hidden fee. Add absolutely NOT trustworthy. Not honest, and they do not care about their customer. (Homeaway France: Abritel)
They have basically RUINED my holidays and I ended up paying 200€ extra for my booking at the very last minute!!! Very rude customer advisor on the phone. What a disappointment!
13 July 2018
Unprompted review
Reply from L’équipe Abritel® - HomeAway™
Bonjour,
Nous sommes désolée s'il y à des frais que vous n'avez pas vu. Les frais pratiqués par le site le sont en toute transparence.
Si vous souhaitez obtenir des informations supplémentaire à celles affichées dans les devis, envoyées par mail, mentionnées dans les rubriques d'aide, de foire aux questions etc.., Le service client est à votre disposition gratuitement, 24h/24 par chat, mail et téléphone depuis la rubrique d'aide du site en cliquant sur "Nous-contacter".
Voici le lien vers la rubrique d'aide.
Par ailleurs, je suis très étonnée de votre remarque relative à votre accueil. En effet, nos conseillers clientèle ont à cœur de toujours bien renseigner nos clients, de leur apporter satisfaction et d'assurer un Service de qualité.
Enfin, n'ayant pas d'information complémentaire au sujet d'une somme que vos vacanciers ont payé (200€) je ne puis vous apporter ni aide ni explication mais cela semble également très étonnant.
En tout cas, lorsqu'un vacancier effectue sa réservation via le site, il bénéficie systématiquement des Services du Service d'assistance aux vacanciers et est couvert par la Garantie Réservation en toute confiance.
D'avantage d'informations au sujet de la garantie réservation en toute confiance via la page suivante : https://www.abritel.fr/info/qui-sommes-nous/mentions-legales/conditions-generales/garantie-reservation-en-toute-confiance
Pour toute autre information, réclamation, suggestion ou aide en ligne, le Service client reste donc à votre disposition gratuitement et continuellement.
Je vous souhaite une agréable journée.
Bien à vous,
Sophie
We actually have a conflict with …
We actually have a conflict with Abritel.fr concerning the damage deposit. They make you pay the damage deposit instead of just authorising with Visa, like everybody else in the travel industry does. We lost 33 euro (51 canadian) on the damage deposit credit on our Visa. Visa give you a lower exchange rate to credit your account than when they are billing.
For the time being, we are waiting for a reply from some company in the US.
26 June 2018
Unprompted review
i have not found possibility to…
i have not found possibility to translate the data to another language
16 June 2018
Unprompted review
Reply from L’équipe Abritel® - HomeAway™
Bonjour,
Je vous informe qu'il existe plusieurs sites du groupe Homeaway disponibles dans plusieurs langues.
Par exemple, vous pouvez utiliser les site Homeaway.com, Homeaway.co.uk, VRBO.com..
Pour toute information complémentaire n'hésitez pas à contacter le service client ou bien à consulter la rubrique d'aide du site en cliquant sur "Nous-contacter".
Voici le lien vers la rubrique d'ade : https://aide.abritel.fr
Je vous souhaite une agréable journée
Sophie
BON CONTACT AVEC LE PROPRIETAIRE MAIS…
BON CONTACT AVEC LE PROPRIETAIRE MAIS TROP DE PUBLICITE
VENANT D ABRITEL
8 June 2018
Unprompted review
Unfortunately i don't speak French so…
Unfortunately i don't speak French so it has been hard. The site does not have a translate option.
Regards Chris
1 June 2018
Unprompted review
Homeaway propose des gîtes d’exeption
24 May 2018
Unprompted review
Exceptional! A week is too short!
We spent a week in early May at this beautiful home in Sarlat. Everything is as described, except better. The attention to detail given by the owners to the renovation, furnishing and provisioning of the home has clearly been done with the comfort and convenience of their guests in mind. The living area and balconies have a tree house feel with bright, leafy light and breezes. The house is a pleasant ten minute walk from the center of Sarlat and gives views of Sarlat's rooftops on one side and open country on the other. Sarlat itself is a good central location for all the tourist 'must-dos', although be aware that distances can be longer than expected because of the hills and valleys. Olivier and Maîtée are welcoming and accommodating hosts, available as much or as little as you want or need.
16 May 2018
Unprompted review
All went well
16 May 2018
Unprompted review
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