Had problem after first time out. The hydraulics on the bar faulted so handle wouldn’t stay up. Replaced scooter within days. Fantastic service, lovely man in shop, couldn’t have been more apologetic... See more
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Review summary
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Me and my wife have shopped and purchased items from Abelworld (Queensferry Branch) several times in the past, and we've always been treated with kindness and understanding. No pressure to purchase an... See more
Company replied
I went to buy a wheelchair for my husband, the lovely person that helped me clearly demonstrated models, even saying i could try it with her in it to see what it was like to push. The service in ablew... See more
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First-class service from start to finish. I contacted the company for a price for a new stairlift. An engineer visited to carry out the site survey and provided a quote while at the house. He m... See more
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Company details
- Mobility Equipment Supplier
- also in
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.8
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The men were friendly and helpful
The men were friendly and helpful. They disposed of my old chair and made sure that I was happy with my new one. Couldn't ask for more.
25 September 2026
Reply from Ableworld
Hi Ann, thank you for your lovely 5-star review! We’re so pleased to hear our team at our Thatcham store were friendly and helpful, and that they took care of disposing of your old chair while making sure you were happy with your new one. It’s great to know everything was taken care of for you.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Walking Stick
Burton on Trent Ableworld.i brought a new Walker a month ago. I wasn’t sure how it folded as I’d tried everything. I took it back and the person in the shop couldn’t have been more helpful. He was polite and helped me so much.m
25 September 2026
Unprompted review
Reply from Ableworld
Hi Jean, thank you for your lovely review! We’re so pleased to hear the team at our Burton-on-Trent store were able to help you with your walker and make sure you felt confident using it. It’s great to know you found them polite and so helpful during your visit.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi Ian, thank you for your lovely review! We’re so pleased to hear both members of the team at our Darlington store were very good. We’ll be sure to pass your feedback on to them—they’ll really appreciate it.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Good service
Good service, good price and lovely customer service. What is there not to like
24 September 2026
Reply from Ableworld
Hi, thank you for your wonderful review! We’re delighted to hear you were happy with the service, pricing, and the customer care from our team at our Christchurch store—what’s not to like indeed!
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Great staff .very helpful ,no hard sell…
Great staff .very helpful ,we were in uplifting 2 recliner chairs
25 September 2026
Reply from Ableworld
Hi Michael, thank you for your wonderful review! We’re delighted to hear you found the team at our Broxburn store great and very helpful while looking at recliner chairs. We hope you found the right option to suit your needs.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
cant fault the staff
cant fault the staff
nothing was to much trouble
will definitely be back again
25 September 2026
Reply from Ableworld
Hi Peter, thank you for your lovely review! We’re delighted to hear you couldn’t fault the team at our Darlington store and that nothing was too much trouble. It’s great to know you’ll be returning—we look forward to welcoming you back.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Collected my scooter for service and…
Collected my scooter for service and wheel change delivered back within a week. Kept me updated all the way through
25 September 2026
Reply from Ableworld
Hi Susan, thank you for your lovely review! We’re pleased to hear your scooter was collected, serviced, and returned promptly, and that our team kept you updated throughout the process. It’s important to us that everything runs smoothly and you’re kept informed every step of the way.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Go Chair demo
Martin explained clearly how the power chair worked and I felt confident using it.
25 September 2026
Reply from Ableworld
Hi Jennie, thank you for your lovely review! We’re so pleased to hear that Martin explained everything clearly and helped you feel confident using your powerchair. That level of support is really important to us, and we’ll be sure to pass your feedback on to him.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
15 days waiting for a battery dreadful…
15 days waiting for a battery dreadful service
25 September 2026
Reply from Ableworld
Thank you for taking the time to leave your feedback. We are sorry for the delay you experienced while waiting for your batteries and understand how frustrating this must have been.
Unfortunately, due to high demand for the battery you required, we had to order the replacement in which is unusual for this size of battery. With this and the recent Bank Holiday period, this contributed to some additional delays which were outside of our usual timescales. Our team had kept you updated within this period, however, we appreciate the unusual delay. We are pleased that the matter has now been resolved and that you have received your batteries, replaced under warranty.
Please accept our apologies for the inconvenience caused, and thank you for your patience while we worked to resolve this for you.
Very poor service and delivery
I had trouble creating an account. Was promised a call back to sort out. No one contacted me. In the end had to use a different email address.
Delivery has not arrived. Parcelforce has sent email that it would arrive today between 09;50 and 13:50. Has not arrived. Tracking says it was at their Coventry depot at 11:58 this morning. Coventry is 4 to 5 hours from my home.
Will not use again.
25 September 2026
Reply from Ableworld
Thank you for taking the time to leave your feedback. We are sorry to hear about the difficulties you experienced when trying to create an account, as well as the disappointment caused by the delay with your delivery.
We would like the opportunity to look into both the callback and the delivery issues you have experienced.
Please could you contact our Customer Support team at support@ableworld.co.uk, providing your name, order number and delivery address, so that we can investigate this further for you.
We apologise for the frustration and inconvenience caused and hope to have the opportunity to assist you further.
Prompt service from really pleasant…
Prompt service from really pleasant professional staff both in store and delivery service.
Price and change of products were really good also,
Helping with ensuring VAT deducted from products was a real bonus.
25 September 2026
Reply from Ableworld
Hi Ernie, thank you for your wonderful review! We're delighted to hear you received prompt service from our pleasant and professional team, both in store and during delivery. It’s great to know you were happy with the pricing and product exchange, and that our team could assist with ensuring VAT was deducted—making things that bit easier for you.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Service with a smile.
The staff in queensferry store are brilliant, very helpful and polite. The store itself is well laid out and clean.
25 September 2026
Reply from Ableworld
Hi Mrs Ellis, thank you for your lovely review! We're delighted to hear you found the team at our Queensferry store helpful, polite, and brilliant. It’s also great to know the store layout and cleanliness stood out during your visit.
We’ll be sure to pass your lovely feedback on to the team—they’ll really appreciate it.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Staff were helpful and very pleasant
Staff were helpful and very pleasant. They had failed to reserve a scooter for me but found a spare one otherwise I couldn’t have done what I needed to.
5 September 2026
Reply from Ableworld
Hi Margaret, thank you for your review! We're pleased to hear that our team were helpful and pleasant, and that they were able to find a solution for you on the day so you could still do what you needed.
We're sorry that your scooter wasn't reserved as expected, and we appreciate you bringing this to our attention. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
very kind and helpful Staff
24 September 2026
Reply from Ableworld
Hi Ann, thank you for your lovely 5-star review! We're so pleased to hear you found the team at our Stockton store kind and helpful. We'll be sure to pass on your kind words to them. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help!
Kind regards,
Ableworld
Very friendly and caring staff
Very friendly and caring staff.
Accommodating and understanding to our situation.
24 September 2026
Reply from Ableworld
Hi Sahel, thank you for your wonderful review! We're delighted to hear you found our team friendly, caring, and understanding. We appreciate your kind feedback, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
One staff member's attitude was very unhelpful!
The attitude of one staff member wasn't very helpful he said " that's above my pay grade."
All he had to do was check my name on an item, how hard was that. They seem to have lots of staff, some are very busy while others don't seem to be doing very much. Maybe this guy was an apprentice? It was a bad look for the company, this guy definitely needs customer service training. Company and rest of staff were very good.
24 September 2026
Reply from Ableworld
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with one of our team members left you feeling disappointed, particularly when you had otherwise found the company and the rest of our team to be very good.
We want every customer to feel welcomed, listened to and supported when visiting our stores, so we are concerned to hear that you did not feel this was the case during your interaction.
We would really appreciate the opportunity to look into what happened and understand your experience in more detail. Please contact our Customer Support team at support@ableworld.co.uk, providing your details and any further information regarding your visit, and we will be happy to investigate this for you.
Thank you again for bringing this to our attention.
Although delighted with my scooter I…
Although delighted with my scooter I was disappointed not to find a manual.when I was unpacking it. I called Ableworld the next day to report this but they have sent me a download file whichI find difficult to read on my phone. I called back the next day to ask again for a a paper manual but was disbeliever and told "well if you lost it" I have never had my hands on it to.lose ! Disappointed with their customer care.
21 September 2026
Reply from Ableworld
Thank you for taking the time to leave your feedback. We are pleased to hear that you are delighted with your new scooter, although we are sorry to hear of the disappointment caused regarding the missing manual and your subsequent experience when contacting us.
We appreciate that receiving a paper copy of the manual is important, and we apologise for any misunderstanding or frustration caused during your conversations with our team.
We have arranged for a paper copy of the manual to be sent to you in the post today, therefore this will reach you shortly.
Thank you again for bringing this to our attention, and we hope you continue to enjoy your new scooter.
JMW1
We found our visit to Ableworld very useful. Alison was very helpful and answered all our questions. We would definitely recommend Ableworld.
24 September 2026
Reply from Ableworld
Hi Jean, thank you for your lovely review! We're delighted to hear you found your visit to our Queensferry store helpful and that Alison was able to answer all your questions. We appreciate your kind words and recommendation. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
The engineer was knowledgeable and…
The engineer was knowledgeable and polite and solved all the problems. Thank you.
23 September 2026
Reply from Ableworld
Hi Alison, thank you for your wonderful review! We're delighted to hear you were pleased with the service and that our engineer was able to help resolve everything. We appreciate your kind feedback, and if you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi Elizabeth, thank you for your lovely review! We're delighted to hear you found our staff friendly and helpful. We appreciate your kind feedback. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
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