I've been looking into mobility scooters for a while now, and after going to a few different shops, we then came to Ableworld Woolston, Southampton. On my first visit, I was greeted prompt... See more
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Location
Switch location42-46 Portsmouth Road, Woolston, SO19 9AD Southampton, Hampshire, GB
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See what reviewers are saying
Needed a wheelchair for my wife who has advanced dementia and mobility problems. We are both 80, I am sole carer and with Parkinson's so lugging a 'normal' wheelchair about is not good, similarly my w... See more
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Ableworld Southampton are excellent. They helped my elderly parents to remain safe, mobile & comfortable. Equipment provided always good quality. Gave them confidence to remain independent & live in t... See more
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Hi I visited your Woolston, Southampton, Hampshire store with my mum on Friday 15th of May. Mum needed a new single recliner and we were helped by Dean, who couldn’t have been more helpful, guided us... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Southampton
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
42-46 Portsmouth Road, Woolston, SO19 9AD, Southampton, Hampshire, United Kingdom
- 023 8044 0000
4.6
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent customer service/Awful Matress
First the good bits of my review…
On July 2nd I bought two Hartford Adjustable Beds, with ‘memory foam mattress’ the staff in your Southampton branch were excellent as were the fitting team when they came to deliver and assemble them just over two weeks later. Even today (Oct 5th) Jeff came out to see me about the quality issues I feel about mattresses. Ableword have probably some of the best ever customer service prior to purchase and after I have ever been given. 100%/100%
However I don’t sleep on customer service… here’s the bad bit…
These have to be the WORST mattresses I have ever had the misfortune to sleep upon. We’ve delayed complaining hoping they’d soften a bit but sadly no change whatsoever. They’re sold as memory foam, but I’ve slept on concrete with more flexibility and softness. My husband has congestive heart failure, he moves very little whilst sleeping at night so we chose memory foam to help ease his joints and reduce the aching - these sadly have exacerbated his problems and has now led to my own joints beginning to ache especially in my shoulders. Aches and pain are definitely not what I expected from £1200 worth of beds. My advice to anyone purchasing an adjustable bed from ABLEWORLD is to choose any mattress apart from the memory foam - buy a brick it’d be more comfortable. Jeff is kindly contacting the manufacturers but he isn’t hopeful of a positive result for me. So I now find I will have to purchase an additional memory foam mattress topper to compensate for this extremely poor quality mattress.
You really do have amazing staff who seem to go the extra mile, value their customers with a friendly prompt service. But are undermined in everything they do when they’re let down by a substandard product.
5 October 2021
Unprompted review
Reply from Ableworld - Southampton
Hello Michael,
Thank you for taking the time to leave us a review. All feedback is appreciated. Firstly, we are thrilled to hear that our Southampton team are amazing staff who always go the extra mile for you. It's great to hear that they value their customers with a friendly prompt service. It's also great to hear that they delivered one of the best customer service experiences you have had.
We are saddendend to hear your comments about the memory foam mattress you have bought back in July. It is important to us at Ableworld that our customers purchase a product that suits their needs. We do recommend that our customers should try the bed for comfort in store before purchasing. We take all feedback seriously so we have passed your feedback onto the manufacturers. If you need anything else in the meantime, please do not hesitate to contact our customer support team on support@ableworld.co.uk and our team will be more than happy to help you.
Kind Regards,
Ableworld
Ableworld customer service is fantastic
Dean was extremely helpful and worked hard to fill our requirements. He found exactly what we needed. Thank you.
21 September 2021
Unprompted review
Reply from Ableworld - Southampton
Hello Lyn,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Dean was extremely helpful and worked hard to fill your requirements. We hope to see you again.
Kind Regards,
Ableworld
Superb shop with lovely staff…
I have had cause to use the Ableworld shop in Woolston Southampton a few times recently and wish to compliment Dean who was so very helpful and patient. He was well informed about the products and nothing was too much trouble. The store itself is very well presented. I will use this shop again and highly recommend it. Thank you for all your help.
12 September 2021
Unprompted review
Reply from Ableworld - Southampton
Hello Jeanette,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Dean was helpful, patient and well informed when you visited recently. It's great to hear the store was well presented also. We hope to see you again.
Kind Regards,
Ableworld
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