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ABC Legal Services Reviews 

3,668
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 942 reviews, reviewers had a great experience with this company. Customers genuinely appreciate how fast and efficient the process is, frequently pointing out clear communication and timely updates throughout their legal matters. People also find the online platform extremely easy to navigate for placing orders and downloading necessary proof of service documents without hassle. Some people were dissatisfied with customer support, mentioning that receiving a helpful response took too long or resulted in unhelpful automated replies. A few other reviewers also felt that certain service attempts fell short of expectations or experienced unexpected delays before reaching a final resolution.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, showing a wide range of differing experiences. While many... See more

Staff

Reviewers mention ambiguous feedback about staff, reflecting deeply divided opinions. While many customers... See more

Response time

People report ambiguous experiences with response time, reflecting a high level of disagreement among... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide divergence in experiences. While many... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting the intuitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were unsuccessful with 3 attempts, over nearly 4 months, to have these documents served by a Sheriff (outside of our state.) We even had to reschedule the court date twice because of service issues... See more

Company replied

Rated 5 out of 5 stars

I've had a great experience with ABC Legal. They provide timely Process Serving with on point notifications. I am also able to get notified while at home, which is what I love. Excellent service with... See more

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised at how many times service was attempted. Now thats professionalism. I was so happy when the server finally able to complete the service. If I ever need legal help again I wi... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed the app and having real time updates on service status for the various defendants. Easy and intuitive to both place orders and download proof of service. Also appreciated the detail... See more

Company replied


Company details

  1. Legal Services
  2. Private Investigator
  3. Process Server

About ABC Legal Services

Written by the company

Service Made Simple™

Fast, seamless service of process in 50 states and 88 countries—with one simple solution.

ABC Legal is the nation's largest provider of service of process. Since 1974, we've helped more than 50,000 law firms, corporations, government agencies, and individuals get documents served quickly, reliably, and accurately.

We provide service of process in all 50 states and 88 countries and proudly serve as the official process server for the U.S. Department of Justice.

Getting documents served shouldn't be complicated. That's why we built technology that gives legal teams complete visibility into every step of the process—so you always know where things stand, nothing falls through the cracks, and your cases keep moving forward.

Everything in one place. Track every serve, every update, and every deadline from a single platform—no chasing status updates.

Nationwide reach. Local expertise. With 10 offices across the country and a network of more than 12,000 process servers, we deliver reliable service wherever you need it.

Whether you're an individual, solo practitioner, large law firm, corporation, or government agency, ABC Legal makes service of process straightforward. We handle the complexity, so you can focus on moving your cases forward.

See why legal professionals have trusted ABC Legal for more than 50 years at abclegal.com.

Sign Up For Free Order Today Upgrade to Professional™ Serve Anywhere Partnerships

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(3,668)

882 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overalll I think ABC does a great job

Overalll I think ABC does a great job. There are some counties that do a better job than others. I don't use it as often as my employees do.

17 July 2026
ABC Legal Services logo

Reply from ABC Legal Services

Thank you for your review and for your continued trust in ABC Legal, Mary! We appreciate your feedback and are glad to hear you've had positive experiences with our team. Thank you for choosing us, and we look forward to assisting you again.

Rated 5 out of 5 stars

Seved a difficult Defendant that was dodging service…

Seved a difficult Defendant that appeared to be dodging service for almost a month with prior process server and ABC Legal Services got them served within days.

17 July 2026
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Reply from ABC Legal Services

Leigh Anne, thank you for sharing your experience! We're glad we could help when you needed it most and get your case moving forward. We truly appreciate your trust in ABC Legal and the opportunity to assist you.

Rated 5 out of 5 stars

To the end

I was informed on the progress at each step of the process. I was impressed with the strength of purpose exhibited by your agent. Thank you

17 July 2026
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Reply from ABC Legal Services

Clarence, thank you for your wonderful review! It means a lot to hear that you had such a positive experience. We appreciate your support and the opportunity to assist you.

Rated 5 out of 5 stars

Very quick and great service

Very quick and great service

17 July 2026
ABC Legal Services logo

Reply from ABC Legal Services

Blair, thank you for your review! We're glad you had a great experience with our team. We appreciate your trust in ABC Legal and the opportunity to assist you!

Rated 5 out of 5 stars

I previously used certified mail

I previously used certified mail, but opposing party ignored it. The process server was able to serve opposing party, and the opposing party took our demands more seriously and addressed the dispute.

10 July 2026
ABC Legal Services logo

Reply from ABC Legal Services

Thank you for sharing your experience! We're glad we could help move your case forward and provide the support you needed. We appreciate your trust in ABC Legal and thank you for choosing us.

Rated 5 out of 5 stars

Professional, Timely and Efficient

I am very pleased with the service of completing the entire service process in a timely and professional manner. I am also satisfied how ABC Legal Services communicated with me each step of the way as I received a text after a step was completed. I recommend their services to anyone that is seeking assistance with the required service process.

17 July 2026
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Reply from ABC Legal Services

David, thank you for your thoughtful review and recommendation! We're so glad to hear you had a positive experience and that our updates kept you informed throughout the process. We truly appreciate your trust in ABC Legal and are grateful for the opportunity to assist you!

Rated 5 out of 5 stars

We are very satisfied your service

We are very satisfied your service
We have 3 more to hire you again

17 July 2026
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Reply from ABC Legal Services

Sunny, thank you for your kind review! We're so glad to hear you were satisfied with our service. We truly appreciate your trust in ABC Legal and look forward to assisting you again with your upcoming cases.

Rated 5 out of 5 stars

The service was great

The service was great. The app was easy to use.

17 July 2026
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Reply from ABC Legal Services

Julie, thank you for your review! We're pleased we could provide a smooth experience from start to finish. We truly appreciate your support and the opportunity to assist you.

Rated 1 out of 5 stars

This company SUCKS!!!

This company SUCKS!!!! I hired them on June 16th. I got them all the paperwork they needed to serve my defendant within a day. Their website says they can serve the next week, total crap. My first court date was July 6th. I received notice from the that they finally got the paperwork to the process server on July 14th. I found out that the defendant in my case was in jail and asked if they could serve him there, they wanted me to pay an additional fee of $75 on top of the$86 I originally paid to hire them. Finally, said screw them and went to the county sheriff's office and paid $32 to have the defendant served while he is in jail. They served him in two hours. It's July 16th, one month after hiring this company and they still haven't made any attempts to serve. I would give this company a zero star if I could. Don't waste your time and money on this company. Oh, and their website is hard to navigate and I'm pretty sure noone works on the weekend.

16 July 2026
Unprompted review
ABC Legal Services logo

Reply from ABC Legal Services

Hi Arric,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.

We take concerns like this very seriously. Please reach out to our customer service team through your online account so we can review your concerns and help remedy the situation. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.

We also appreciate your feedback, as it helps us identify opportunities to improve our processes and overall customer experience.

Thank you for bringing your concerns to our attention.

Sincerely,
The ABC Legal Services Team

Rated 5 out of 5 stars

Reliable, fast

They are reliable and results happen quickly with serving summons. I was surprised at the rapid service. Its hard to find legitimate. I reccomend ABC to anyone who needs things done properly and quickly

10 July 2026
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Reply from ABC Legal Services

Thank you for your thoughtful review and recommendation! We're so glad we could exceed your expectations and provide the dependable service you were looking for. Your trust means a great deal to our team, and we truly appreciate your support. We look forward to assisting you with any future cases!

Rated 5 out of 5 stars

Good rransfer of info in tickets to…

Good rransfer of info in tickets to process server

3 July 2026
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Reply from ABC Legal Services

Scott, thank you for your review! We're glad to hear our team provided clear communication throughout the process. We truly appreciate your trust in ABC Legal and the opportunity to assist you.

Rated 5 out of 5 stars

reasonable price and important documentation

It was a reasonable price and they documented everything. The pictures were clear and of importance.

3 July 2026
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Reply from ABC Legal Services

Dawna, thank you for your thoughtful review! We're pleased to hear that the documentation and updates provided the confidence you were looking for. We truly appreciate your trust in ABC Legal and are grateful for the opportunity to assist you.

Rated 1 out of 5 stars

Very terrible service

Very terrible service. I hired them for 6 services (3 subpoenas 010 and 3 copies of subpoenas 025 ) i was very impress with the servers who serve the subpoenas for business 010 same day requested the services same day served.

But the terrible was the server Caue Vasconcelos en San Jose Ca. He don’t know what a hell is doing. He also do not visit the properties he just took pictures of the street and write same notes as first and second time.

After the 3rd attemp service was changed to a Sustitute service. Well guess what, he ignored that, and he “ keep locking “ for the person instead sustitute service , 2 attemps and time on the trash and risking my case in court because the deadline to serve the other party.

After many calls ( 7) to abc they promised to change the server, because they can’t even comminucate with him after a week of my last call. Today was the last one. This server “ went “to the address of my babys daddy and said that the road was closed, total lie!! I called my friend who live just on front of his residence and she said that is not true. He just don’t want to do his job. He will risk your case at all. And abc don’t do anything about it. I had to ask the bank for a refund for this 3 services that i haven’t received. And hire an other process service.

Do not hire them for San Jose Ca Area.

11 June 2026
Unprompted review
ABC Legal Services logo

Reply from ABC Legal Services

Hi Erika,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.

We understand how frustrating it can be when an important legal matter does not progress as expected. We take concerns like this very seriously, and your review has been escalated to our customer service team for further review.

If you have any additional questions or information to share, please continue to reach out to our customer service team through your online account. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.

Thank you for bringing your concerns to our attention.

Sincerely,
The ABC Legal Services Team

Rated 5 out of 5 stars

LOVING YOU GUYS

LOVING YOU GUYS. GREAT SERVICE!

10 July 2026
ABC Legal Services logo

Reply from ABC Legal Services

Stacy, thank you so much for your kind words! We're thrilled to hear you had such a great experience. We truly appreciate your support and your trust in ABC Legal.

Rated 5 out of 5 stars

Good communication

Good communication, almost too much…

10 July 2026
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Reply from ABC Legal Services

Thank you for your review, MJ! We appreciate your feedback and are glad you found our communication helpful. We strive to keep our clients informed every step of the way, and we're grateful for the opportunity to assist you.

Rated 5 out of 5 stars

Tremendous service

Tremendous service! You helped us promptly obtain service that we needed immediately.

10 July 2026
ABC Legal Services logo

Reply from ABC Legal Services

Lisa, thank you for your wonderful review! We're so glad we could help when timing mattered most. We truly appreciate your trust in ABC Legal and are grateful for the opportunity to assist you.

Rated 5 out of 5 stars

Very fast service

Very fast service, excellent price, thank you!

10 July 2026
ABC Legal Services logo

Reply from ABC Legal Services

Hakan, thank you for your kind words! We're so glad you had a positive experience with our team. We truly appreciate your trust in ABC Legal and look forward to assisting you with any future cases!

Rated 5 out of 5 stars

Quick

Quick, easy process!

10 July 2026
ABC Legal Services logo

Reply from ABC Legal Services

Mary, thank you for taking the time to leave a review! We're thrilled to hear that the process was quick and easy for you. We truly appreciate your trust in ABC Legal and the opportunity to assist you.

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